Artizan Joyeria Reviews 

216
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 68 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently mention that the diverse jewelry collection is exceptionally beautiful, wonderfully crafted, and perfect for creating stylish daily layered looks. Many buyers also appreciate the remarkably fast shipping services and lovely, thoughtful packaging that makes receiving each order feel like a luxury moment. Though some customers experienced unexpected issues with product durability, noting that necklaces broke or decorative stones fell out shortly after delivery. A few shoppers additionally reported occasional frustrations regarding unexpected shipping delays and dealing with support teams when attempting to resolve their complaints.

What people talk about most

Product

Clients share positive opinions on product, highlighting that the jewelry is beautifully designed, high... See more

Quality

Users describe positive interactions with quality, expressing deep appreciation for the exceptional... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising the team for being attentive,... See more

Order

Customers consistently note positive experiences with order processes, frequently praising quick delivery and... See more

Delivery service

People report positive experiences with delivery service, frequently praising the fast shipping and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am a huge fan of this company, And their product, amazing customer service. I am a repeat customer because of my 1000% customer satisfaction. Their jewelry is beautiful, and high quality. Not onc... See more

Rated 5 out of 5 stars

Artizia Joyeria is so good at making edgy and chic easy to accomplish with their mixed metal layered necklace and bracelet sets. Its literally as easy as choosing a look and ordering. They have taken... See more

Rated 5 out of 5 stars

Absolutely obsessed with this new braclette. The gold finish is gorgeous and somehow manages to look both timeless and a little indulgent. It doesn’t just sit on my arm — it belongs there. I wear it e... See more

Rated 5 out of 5 stars

I absolutely love Artizan Joyeria. Every piece I’ve ordered has been stunning, beautifully designed, high-quality, and even better in person than online. Their jewelry has this perfect balance of... See more


Company details

  1. Jewelry Store
  2. Fashion Accessories Store

Written by the company

Elevated jewelry made for everyday wear. We bring a high fashion point of view to a more accessible price. 🌴Miami Based / Worldwide Shipping Shop our line of: Gols and Silver Plated Stainless Steel Necklaces, Layered Necklace Sets, Bracelets & Bangles, Bracelet Stacks, Rings and Earrings.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

216 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 20% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(216)

66 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Terrible customer service and poor…

Terrible customer service and poor quality jewelry. After wearing my necklace a handful of time the clasp broke. This company did nothing but offer be a 10% discount on a future purchase. I will never and would never order from Artizan Joyeria again and I would never recommend anyone to purchase from this company. They refused to replace or refund me in any way staying they are a small company and I was out of my 75 day refund period. Absolutely disgusting and unacceptable.

March 31, 2026
Unprompted review
Rated 5 out of 5 stars

Fabulous pieces, fast U.S. shipping

Fantastic style, high quality pieces, fast shipping, outstanding experience! I placed this order for four bangles very late on a Tuesday and received them on that Saturday. 4 days with the standard, free shipping! I also have the edgy hole ring. Love that their items are shipped from within the US, so no worries about customs or the lengthy shipping process. I'm officially in love!!

May 16, 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful jewelry and packaging

They ship fast. The packaging of the jewelry is beautiful. The jewelry itself is lovely. The bracelet is my favorite and I wear it 24/7. The ring has a simple elegance.

May 1, 2026
Unprompted review
Rated 5 out of 5 stars

Great quality

Great quality! I could wear each necklace separate as well as two or three at a time. Received many compliments. I highly recommend. Plus timely delivery.

May 1, 2026
Unprompted review
Rated 5 out of 5 stars

Love this brand

The process of my order was quick. The quality is excellent and the presentation too. I'm a very satisfy customer and I recommend it 100%

March 29, 2026
Unprompted review
Rated 5 out of 5 stars

Great company

I have bought multiple items from Artizan. I love their jewelry. Amazing customer service and a company that stands behind their products! Just bought a ring that I haven’t taken off!

April 8, 2026
Unprompted review
Rated 5 out of 5 stars

The minute I saw Artizan Joyeria's site…

The minute I saw Artizan Joyeria's site I fell in love with all the different rings and blings. Beautiful and Classy I said the prices are great and I deserve it. Of course, I will be ordering more in the near future. The Customer service Dept. is wonderful. Always answering my questions and sending me videos on how to do, if needed.

March 25, 2026
Unprompted review
Rated 1 out of 5 stars

Do not order from this lying company

Do not order from this company! Their customer service is truly one of the worst I’ve ever dealt with. I paid for the expedited, 2-3 day shipping so a gift would arrive in time for my engagement party, but it arrived 2 days late. I contacted them asking for a refund only for the extra shipping cost, but they denied it with the most unapologetic and cold responses. If you can’t guarantee the 2-3 delivery option don’t offer it!

EDIT for Artizan: I selected UPS 2nd day, which says on your website 2-3 Days. It does not say “Business Days”. It was clearly in transit the whole time, but not with expedited shipping.

April 4, 2026
Unprompted review
Artizan Joyeria logo

Reply from Artizan Joyeria

Hi Morgan, we are so sorry this happened, especially for such a meaningful occasion. We know how much it matters to have a gift arrive on time, and we truly wish we could have made that happen for you.

Your order was placed April 1st at 8:30 PM and we shipped it first thing the next morning on Thursday April 2nd via UPS 2nd Day Air. As UPS 2nd Day Air counts only business days, and the weekend fell in between, Monday April 6th was the earliest possible delivery date.

We are sorry for the disappointment this caused and we hope to have the chance to make it up to you. Once again, we are truly sorry.

Warm regards, Artizan Joyeria

Rated 5 out of 5 stars

Different with style

AJ always delivers quality jewelry with beautiful designs and excellent customer service. From small charms, tiny can opener chains to big bold chains you can't go wrong. Earrings, bracelets and rings all are eye catching. Be prepared to get stares and asked where did you get that necklace?

March 26, 2026
Unprompted review
Rated 5 out of 5 stars

best online purchase

I had the most wonderful experience ordering from Artizan Joyeria. It was a first-time impulse purchase, and it could not have been better. The order process and delivery were easy and quick. The piece is well-made. I have worn it out a few times and have gotten compliments every time. I will definitely be purchasing more from them. If there were more stars I would give more than 5 stars!

February 1, 2026
Unprompted review
Rated 5 out of 5 stars

VERY HAPPY WITH MY PURCHASE!

This layered set is exactly what I’ve been looking for. It’s beautiful and looks high quality. I love the mix of gold and silver. It seems like it will hold up well to Miami humidity and sweat without tarnishing, though time will tell.

The necklaces arrived slightly tangled but were easy to sort out. My only issue is that the jump ring attached to the lobster clasp is extremely small and difficult to close on my own. I fixed this by adding a larger oval jump ring.

Shipping was fast—I received it in less than five days. I’d definitely buy from this retailer again.

March 4, 2026
Unprompted review
Rated 5 out of 5 stars

One of the Best

Artizan Joyeria puts a lot of care into their business. I stumbled upon AJ a while back, bought my first item last fall, and have bought several more because the quality, style, craftsmanship, website, prices, shipping, notifications, delivery, and customer service are probably the most impressive I have experienced from an online retailer in a LONG time. I foresee myself purchasing more jewelry down the line. I would recommend them to anyone.

February 14, 2026
Unprompted review
Rated 5 out of 5 stars

ESSENTIAL PIECES! MUST HAVE

When i first came across the Instagram. Completely grasped my attention. What made me give in was how they showcase each piece and how each item can co exists with each other. I love a brand that includes 2 in one theory

February 4, 2026
Unprompted review

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