We are delighted with the service we get from ARTON. Rang this morning and engineer, Jon, here this afternoon. He resolved the problem and our hot water system now back up and running. He is friend... See more
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Reviews shaping this summary
I have had a boiler installed a few years ago. No problem very straight forward. I have my boiler serviced on a regular basis.Had it serviced just recently without a hitch. Appointment t made gentle... See more
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Two men turned up on time (early), very courteous and very efficient. As they continued, they cleaned up everywhere and kept us advised on progress. After completion, we were given a thorough tutorial... See more
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I wanted a quote from a local company, we were tight for time as we were going on holiday. They organised a surveyor to come out before we went away at a time that suited us. The price was very good... See more
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Company details
About Arton Plumbing & Heating
Written by the company
Arton Plumbing & Heating is a trusted, family-run business with over 35 years of experience. Our expert engineers are fully qualified in Natural Gas, Oil, and LPG, delivering top-quality workmanship across boilers, heat pumps, air conditioning, and care plans. Customer service is at the heart of what we do. We also support landlords and letting agents with annual gas safety checks, boiler servicing, and remedial work. As Gas Safe and Oftec registered professionals, you can rely on us for safe, efficient, and expert service.Same-Day Emergency Call-Out Guarantee
Care plan customers get priority, with emergencies handled the same day if you call before 10 AM
As an Arton care plan customer, call before 10 AM to guarantee a same-day emergency call-out. In 2024, we achieved a 100% success rate, proving our commitment to fast, reliable service. Even if you’re not a care plan customer, we strive to reach you as soon as possible, Prioritising emergencies and vulnerable customers.
Contact info
2 James Whatman Court, Turkey Mill, Maidstone, ME14 5PP, Maidstone, United Kingdom
- 01622749700
- info@artonheat.co.uk
- artonheat.co.uk
4.9
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 24 hours
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Highly recommend
After moving into our new house, our oil boiler very quickly gave up on us!
As you do, I asked for recommendations for plumbers on our local Facebook group. Arton Plumbing being one.
Out of all of them, Arton stood out before they even visited the house. Booking the quote was quick and easy, communication has been fab, and we were able to book the boiler install in for the same week! By this point, the other plumbers recommended hadn’t even returned my call or booked in a visit to come and quote!
Charlie came and visited our home and gave us a quote straight away. He was very polite, and knowledgable, and kept in contact with us at all times.
The fantastic service continued during installation. Mark, Luca and Dan carried were extremely friendly, accommodating to our needs, talked us through the Hive installation, and kept everything clean and tidy as they went, and once they’d finished.
After doing a whole house renovation we unfortunately learnt the hard way that there are many tradesmen that would put you off for life! But Arton Plumbing having redeemed our faith.
Fantastic start to finish, thank you!
March 27, 2026
Unprompted review
Reply from Arton Plumbing & Heating
Thank you so much for taking the time to share such a detailed and positive review - it really does mean a lot to the whole team.
We’re sorry to hear about the trouble you had with your boiler, but we’re so pleased we could step in quickly and make the process as smooth as possible for you. From initial contact through to installation, we always aim to provide clear communication, prompt service, and a high standard of workmanship, so it’s great to hear that this stood out to you.
We’ll be sure to pass your kind comments on to Charlie, Mark, Luca and Dan - they’ll be delighted to know their efforts made such a positive impression.
It’s especially great to hear that we’ve helped restore your faith after previous experiences during your renovation. Thank you again for choosing Arton Plumbing, and if you ever need us in the future, we’re always here to help.
Enjoy your new home and heating system!
Arton Plumbing & Heating 💙
Very quick and easy to book in with
Very quick and easy to book in with, the engineer is always very polite and gets the job done efficiently and quickly.
Lots of communication throughout the process too
March 13, 2026
Reply from Arton Plumbing & Heating
Thank you for your great feedback! We're so pleased you found the booking process quick and easy, and that our engineer delivered efficient, polite service. Keeping you informed every step of the way is really important to us, so it’s fantastic to hear that came through. Thank you for taking the time to leave a review.
Best Wishes,
Arton
Annual Boiler service completed in 40…
Annual Boiler service completed in 40 minutes. Lovely engineer, very professional and knowledgeable. I cannot recommend these guys more highly. Thank you!
March 27, 2026
Reply from Arton Plumbing & Heating
Hi Nikki,
Thank you so much for your kind words! We're really glad to hear you were happy with the service and that our engineer made such a great impression. We really appreciate your recommendation and look forward to helping you again in the future! 😊
Best Wishes,
Arton
The most unpleasant few days
Local company with great reviews so called them without hesitation to fix boiler no heating or hot water. Prompt arrival. After 2 hours of fault finding was told boiler now had developed a (new) fatal error fault code and was unrepairable. After I googled it stated simply turn off for 10 seconds I asked the engineer to try that and guess what it cleared it. I was then told it was PCB but they recommend a new boiler. Got a call from Dan Arter the owner after he spoke to Clarance the engineer on congratulating him on the upsell. (I’m standing right next to engineer listening to Dan on phone saying “love it, love it”!)
Quoted either £1000 for PCB or £3500 for new boiler and if I chose to pay now he could install new boiler the very next day with a 12% discount.
Engineer left and later I discovered he had now caused a leak which wasn’t there originally with water dripping thru my loft floor .
Dan rang me next day eager for business. I explained I had called another company out as wasn’t happy with fact of new leak and was why I also hadn’t replied to his quote .No apology, denied leak was their fault and actually said having the new leak was just part and parcel of them trying to trace the original fault in the first place.
I didn’t even ask for my £108 call out charge back and I definitely didn’t want them back.
I simply said I wasn’t happy the area wasn’t checked thoroughly before they left , had they been more vigilant he would have noticed the new leak (in my opinion) Dan took this as me accusing the engineer of deliberately doing it . Nothing of the sort , Clarance was a very friendly chap and polite.
Anyway , moral of the story don’t cave into the upsell and get a second opinion like i did .
Got British Gas out next day , fixed within 1 hour. It just needed a new gas valve. £300 part . They also sorted the leak.
It’s a real shame I had such a poor unprofessional experience over phone with Dan. It was his attitude to my experience of his company that made my decision for me .
Nothing to do with the engineer who visited.
No surprise but I won’t be using Arton again.
March 24, 2026
Unprompted review
Reply from Arton Plumbing & Heating
Hi Martin,
Thank you for taking the time to leave your feedback. I’m genuinely sorry to hear that you felt disappointed with your experience.
I’d like to clarify a few points for transparency, as we always aim to be open and fair with our customers.
Following your call, our engineer attended promptly and carried out a full diagnostic process. As part of fault finding, we always explore all possible causes and present the available options based on the information at the time. This can sometimes include both repair and replacement routes, so customers can make an informed decision, there is never any obligation to proceed.
With regards to the fault temporarily clearing, intermittent issues can occasionally reset but still indicate an underlying problem, which is why further recommendations were discussed.
On the point of the leak after we topped your pressure up, I’m sorry this was your experience. It is certainly not our intention to leave any property in that condition, and had we been made aware at the time, we would have returned to resolve this promptly.
I’m also sorry that my conversation with you left you feeling this way — that was never my intention. I take full responsibility for that and will reflect on how that was handled.
I’m pleased to hear your system is now back up and running, and I do appreciate you sharing your feedback as it helps us improve.
Wishing you all the best,
Daniel
Reply from Arton Plumbing & Heating
Thank you for your feedback. We’re pleased to hear the engineer was helpful, and we appreciate you taking the time to leave a review.
Another excellent job done by the team…
Another excellent job done by the team @Arton Plumbing and Heating of Maidstone!
New mains stop tap & radiator removed.
Highly recommend this company to anybody
Thank you from Rachal
March 23, 2026
Unprompted review
Reply from Arton Plumbing & Heating
Thank you for your lovely review. We’re really pleased to hear everything was completed smoothly and to your satisfaction. Your recommendation means a great deal to us, and we truly appreciate your continued support.
I was recommended Arton by a colleague…
I was recommended Arton by a colleague at work when my other plumber went AWOL. Cannot fault them. Responsive, fair pricing and timely.
November 10, 2025
Reply from Arton Plumbing & Heating
Thank you for your feedback. We’re really pleased to hear we could help when you needed us and that you were happy with the responsiveness, pricing, and overall service. We appreciate you giving us a try — and your colleague for the recommendation!
Most disappointed with Arton!!!
Most disappointed with Arton today!! We got Arton to fit a new boiler in the loft for us in the summer which cost us over £11,000 which is a lot of money. The fitters said "any problems and we will come straight round and sort it". So last night at 5.50pm I find I have no heating or hot water. So I ring Arton 9 times last night and 5 times this morning, only to be told eventually that I would be charged for a call out. I told Arton to forget it and called the local plumber....very poor from Arton!!!!
March 21, 2026
Unprompted review
Reply from Arton Plumbing & Heating
Hi Philip,
Thank you for your review, and I’m sorry to hear how frustrating this situation was for you.
For clarity, our out-of-hours team answered all of your calls on Friday evening and Saturday morning. We offered to attend first thing on Monday at no charge, or sooner on Saturday as an emergency call-out, which is chargeable as it falls outside of our normal working hours.
Following this, we did arrange a Saturday visit for you, however this was later cancelled after you advised you had sourced an alternative engineer.
We always aim to respond quickly and give clear options, especially in situations like this, and we do stand by the quality of our installations.
If you do need any further assistance, we’re of course here to help.
Kind Regards,
Arton Customer Services
Really quick response
Really quick response, very professional and knowledgeable engineer. Problem sorted straight away.
March 20, 2026
Unprompted review
Reply from Arton Plumbing & Heating
Thank you for your feedback. We’re pleased to hear the response was prompt and that the engineer was able to resolve the issue quickly and professionally. We appreciate you taking the time to leave a review.
Arton Heating - Great service from Clarence
Great service from Clarence - thank you so much. Friendly, efficient, couldn't ask for more.
March 20, 2026
Unprompted review
Reply from Arton Plumbing & Heating
Thank you for your kind feedback. We’re really pleased to hear Clarence made such a positive impression and that everything was handled smoothly. We’ll be sure to pass on your thanks — it’s much appreciated.
How it should be done
Having done my research and opting for Arton I am delighted with my choice. From Lee showing up to do the quote to Luke and Max carrying out the work there was an impressive level of professionalism. I had a boiler install, hive thermostat, radiators removed downstairs as well as a water softener and a shower installed. A full range of services and all completed to an excellent standard. The team looked after my home and kept everything clean and tidy and very polite and friendly explaining how everything worked. All appropriate paperwork sorted and told what would happen next. Thanks guys
March 16, 2026
Unprompted review
Reply from Arton Plumbing & Heating
Thank you for taking the time to leave such a detailed and positive review. We’re delighted to hear that from the initial quote with Lee to the work carried out by Luke and Max, the team demonstrated professionalism and care throughout. It’s great to know everything was completed to a high standard, with your home left clean and tidy, and that the team took the time to explain everything clearly. Your feedback means a lot, and we’ll be sure to pass your thanks on to everyone involved.
The engineer was professional
The engineer was professional, efficient and explained everything when asked
March 11, 2026
Reply from Arton Plumbing & Heating
Thank you for your feedback. We’re pleased to hear the engineer was professional, efficient, and provided clear explanations when needed. We really appreciate you taking the time to leave a review.
From the quotation to installation…
From the quotation to installation Arton were so professional and dedicated to providing first class service. We highly recommend them
March 17, 2026
Unprompted review
Arton were brilliant
The plumber was brilliant in coming up with ideas to repair an old shower that we found difficult to get replacement parts.
March 11, 2026
Reply from Arton Plumbing & Heating
Thank you for your kind review. We’re really pleased to hear the plumber was able to find a practical solution and help get your shower working again. We appreciate you taking the time to share your experience.
Reply from Arton Plumbing & Heating
Thank you for your kind feedback. We’re pleased to hear you were happy with the service and how everything was handled. We really appreciate you taking the time to leave a review.
Excellent service
Excellent service Clarence was professional and friendly and did an excellent job.
March 11, 2026
Reply from Arton Plumbing & Heating
Thank you for your feedback. We’re delighted to hear Clarence provided a professional and friendly service and completed the job to your satisfaction. We’ll be sure to pass on your kind words.
Nothing was too much trouble for this plumber
Pleased to offer another good review to Arton, this time for a challenging job carried out by a plumber. Nothing was too much trouble for him. He took care at all times. Was approachable and friendly - a real asset to the Arton team.
March 13, 2026
Unprompted review
Reply from Arton Plumbing & Heating
Thank you for your kind review and for your continued support. We’re really pleased to hear the job was handled with such care and that the plumber made such a positive impression throughout. Your comments mean a lot to us, and we’ll be sure to pass them on to the team.
What a great find
What a great find. From my initial call to completion of the works, I have been very impressed. Arton Plumbing & Heating has a helpful team, reacted quickly and solved my problem the same day.
March 10, 2026
Reply from Arton Plumbing & Heating
Thank you for your lovely review. We’re delighted to hear you were impressed from start to finish and that everything was handled quickly and efficiently. We really appreciate your support. We look forward to helping you again whenever you need us.
Great service and on time
2nd time using Arton Plumbing and Heating, this time to replace a toilet flush value. Engineer arrived on time and resolved the issue. Very happy!
March 17, 2026
Unprompted review
Reply from Arton Plumbing & Heating
Thank you for your continued support. We’re really pleased to hear everything was sorted smoothly and that you were happy with the service again. We truly appreciate your feedback and look forward to helping you in the future.
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