Artsnap Reviews 

24
TrustScore 1.5 out of 5

1.6

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Rated 1 out of 5 stars

They are thieves. They deducted money from my account and signed me up for a subscription without my concent. I have been emailing them since the day it came out of my account and 2 months later i sti... See more

Rated 1 out of 5 stars

Beware! Absolute scam! I used this AI to generate a video and paid a tiny €0.10. Thinking I’d experiment a little more, I was shocked when €49.90 was charged the very next day without warning! I reque... See more

Rated 5 out of 5 stars

Really well laid out website which makes it easy to find and buy contemporary art. I've always found it difficult to find art that fits my taste but I've found it a great way to find new artists and p... See more

Company replied

Rated 1 out of 5 stars

I tried to use artsnap to generate a happy birthday video. It charged me 10 cents, which I paid and then was denied the posibitly of generating the video. I lost 10 cents. That’s okay. Today they t... See more

Company details

  1. Online Marketplace

Information provided by various external sources

ArtSnap is a marketplace for collectors, dealers and galleries offering a trusted collector-to-collector selling platform for all artworks regardless of the price.


Contact info

1.6

Bad

TrustScore 1.5 out of 5

24 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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1.6

All reviews

(24)

3 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

They are thieves

They are thieves. They deducted money from my account and signed me up for a subscription without my concent. I have been emailing them since the day it came out of my account and 2 months later i still havent recieved a refund. Dont use this app.

February 10, 2026
Unprompted review
Rated 1 out of 5 stars

BEWARE & AVOID !!

Beware! Absolute scam! I used this AI to generate a video and paid a tiny €0.10. Thinking I’d experiment a little more, I was shocked when €49.90 was charged the very next day without warning! I requested a refund and was forced to hand over every single detail of what I did, as if I were under interrogation. To make matters worse, my ability to create more videos was immediately blocked. It’s been three weeks, and I still haven’t received a refund. This is completely unprofessional, misleading, and dishonest. Avoid this service at all costs—do not trust them with your money!

February 12, 2026
Unprompted review
Rated 1 out of 5 stars

Fraud !!

I tried to use artsnap to generate a happy birthday video. It charged me 10 cents, which I paid and then was denied the posibitly of generating the video. I lost 10 cents. That’s okay.
Today they tried to charge me 49.90€!!!!
For what??? FRAUD

February 2, 2026
Unprompted review
Rated 4 out of 5 stars

Hi ArtSnap,

Hi ArtSnap,

Very good value but had to chase for delivery. Overall, really impressed but a receipt as provenance would be nice, even if not directly from seller.

Matt Doyle (Little Boodge, Hockney poster)

March 6, 2020
Unprompted review
Artsnap logo

Reply from Artsnap

Hi Matt,

Thanks for your review, we're glad you are happy with your purchase, and thank you for your feedback, we will be sure to review our delivery update process!

Rated 3 out of 5 stars

I thought the postal charge was…

I thought the postal charge was excessive tbh , l worked and managed in the postal service in the private sector and the Royal Mail for 25yrs , so l struggle to understand how you charged £30 for my item to be delivered to me , l will think twice about using your company again

February 17, 2020
Unprompted review
Artsnap logo

Reply from Artsnap

Hi Gerard,

Thanks for your review and thoughts. We use a combination of fine art shippers and couriers for deliveries, so we can ensure delivery dates and insurance on artworks. I'm sorry to hear you were unhappy with the delivery cost for your purchase, but I hope you were happy with your artwork!

Rated 5 out of 5 stars

Very efficient

Very efficient, prompt and professional.

February 7, 2020
Unprompted review
Artsnap logo

Reply from Artsnap

Thank you for your review! We look forward to helping you find your next piece of art soon.

Rated 5 out of 5 stars

Excellent service

Excellent service, value and delighted with my print.

February 6, 2020
Unprompted review
Artsnap logo

Reply from Artsnap

Thank you for your kind words! We're so pleased you're happy with your purchase!

Rated 5 out of 5 stars

Great customer service

Fast delivery, easy website to navigate and quick response time!

January 9, 2020
Unprompted review
Artsnap logo

Reply from Artsnap

Thank you for your review! We look forward to helping you with another art purchase soon.

Rated 5 out of 5 stars

Great site!

Really nice selection of art at very good prices. Made buying very easy. Very pleased with my purchases!

January 8, 2020
Unprompted review
Artsnap logo

Reply from Artsnap

Thank you for your kind words! We're so pleased you enjoyed the experience.

Rated 5 out of 5 stars

Good art selection and friendly service

A really good selection of art to browse and a friendly team who answered my questions and helped with the logistics. Price was good too. Will be back!

January 6, 2020
Unprompted review
Artsnap logo

Reply from Artsnap

Thank you for your kind review! Look forward to helping you find your next buy soon!

Rated 5 out of 5 stars

Great art and lovely team

Easy to find what I was looking for, lovely and helpful customer service team, and delivery was quick and easy. Couldn't have asked for more. Highly recommend.

January 6, 2020
Unprompted review
Artsnap logo

Reply from Artsnap

Thank you for your kind words! We're so pleased you enjoyed the experience.

Rated 5 out of 5 stars

great art meets great people

There is a great team behind this art platform. I’ve enjoyed growing my art collection with their help, and look forward to watching the platform continue to go from strength to strength.

December 17, 2019
Unprompted review
Artsnap logo

Reply from Artsnap

Thank you so much for leaving a lovely review. We're so pleased you enjoyed the experience.

Rated 5 out of 5 stars

Very good

Very good
Keep it that way

December 10, 2019
Unprompted review
Artsnap logo

Reply from Artsnap

Thank you so much for your comments! We look forward to assisting you again in the future.

Rated 5 out of 5 stars

Reliable

Reliable. perfect communication.

December 10, 2019
Unprompted review
Artsnap logo

Reply from Artsnap

Thank you so much for your comments! We look forward to assisting you again in the future.

Rated 5 out of 5 stars

Great platform for accessing art

Really well laid out website which makes it easy to find and buy contemporary art. I've always found it difficult to find art that fits my taste but I've found it a great way to find new artists and prices are accessible.

December 10, 2019
Unprompted review
Artsnap logo

Reply from Artsnap

Thank you so much for leaving a lovely review. We're so pleased you enjoyed the experience.

Rated 5 out of 5 stars

All-round great experience on Artsnap

All-round great experience on Artsnap. Really impressive selection of art at good prices, and really nice team to help you through the process.

December 10, 2019
Unprompted review
Artsnap logo

Reply from Artsnap

Thank you so much for your comments! We're so pleased you enjoyed the experience.

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