Bromleys Art Supplies Reviews 

207
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 76 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the extensive product range, noting that they can always easily find wonderful art materials and specialist items for all their creative projects. Shoppers also highlight the very reasonable prices, friendly support, and overall value, making it a reliable destination for creative supplies. Buyers consistently mention that online orders are dispatched very promptly and arrive safely thanks to the wonderfully secure and careful packaging provided. However, some customers also noted occasional delivery drawbacks, mentioning that outer boxes sometimes sustained minor damage during transit or delivery drivers left parcels on doorsteps.

What people talk about most

Product

Reviewers mention positive feedback about product quality, expressing delight with their purchases and noting... See more

Delivery service

Consumers find delivery service to be positive, highlighting fast shipping and secure handling of orders.... See more

Price

Customers had positive experiences with price, frequently highlighting very good and competitive rates on a... See more

Order

Reviewers highlight positive aspects of order processes, describing them as exceptionally seamless, reliable,... See more

Service

Clients share positive opinions on service, frequently highlighting the rapid delivery and consistently... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have ordered 4 times from Bromley’s. They have an excellent range of art supplies and competitive prives. All my orders have been delivered by Royal Mail 24 hr delivery and are extremely well... See more

Rated 5 out of 5 stars

Placed my first order with Bromleys Art Supplies in the evening of the 7th September. Ordering was easy and the online store has a good range of art supplies at competitive prices. My order was delive... See more

Rated 5 out of 5 stars

An excellent shop to buy from. I have bought two lots of pastel pencils, art pads and specialist pastel paper in the past month (Black Friday Deals were too good to miss). Prices are competitive... See more

Rated 5 out of 5 stars

Excellent shop for buying art material. My favourite for getting art stuff at good price. Quick delivery and great packaging. Lovely website and specifically love how it shows what you already have in... See more


Company details

  1. Art Supply Store

Written by the company

We're a friendly, family-run art supplies business stocking a vast array of materials for your painting and drawing needs. Grab your art supplies at discounted prices, and we're proud to offer top-notch service and worldwide delivery. Let's make your creative journey even more exciting!


Contact info

4.8

Excellent

TrustScore 5 out of 5

207 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(207)

67 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

An excellent company

An excellent and dependable art supplies company with a very good selection of artists’ requirements at competitive prices. I’ve bought from them over many years, orders arrive promptly, their packaging is good, and postage costs are reasonable.

July 31, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent shop for buying art material

Excellent shop for buying art material. My favourite for getting art stuff at good price. Quick delivery and great packaging. Lovely website and specifically love how it shows what you already have in your card while choosing colours for paint

July 20, 2026
Unprompted review
Rated 2 out of 5 stars

Poor customer service

Unimpressed with customer service as they refused to make an addition to an order. Now using a different supplier.

July 7, 2026
Unprompted review
Bromleys Art Supplies logo

Reply from Bromleys Art Supplies

Thank you for taking the time to leave a review, and we're sorry we couldn't add to your order on this occasion.

We pack and dispatch orders quickly, and by the time your request came through the following day, your parcel was already packed and waiting for our afternoon Royal Mail collection, so it was too late to make changes without delaying it.

If an order change is ever urgent, a quick phone call is the best way to reach us, as we can check the order straight away and catch it before it goes out.

We're sorry to lose you as a customer and would be glad to welcome you back any time.

Rated 5 out of 5 stars

Great Service

For many years, I have been purchasing a wide range of art supplies from this company. Their service is consistently accurate, reliable, and efficient. Orders always arrive within a reasonable timeframe and are carefully packaged with great attention to detail. I also greatly appreciate the wide selection of brands and products available in their catalog. I often recommend this company to friends who are looking for high-quality art supplies at competitive prices.

June 18, 2026
Unprompted review
Rated 5 out of 5 stars

Exemplary

My parcel arrived this morning, and I only ordered it yesterday afternoon 😯.
Website is very well laid out, not cluttered but with everything you need to assess a product .
Good selection of quality items, but what was a delightful surprise was the inclusion of a printed catalogue 😯😯, A4 88 pages which showed a vast range of stock! This is gonna cost me 😂.
The prices are very good, I came here for a product that was out of stock elsewhere and Cheaper 🤓 here.
Happy bunny 🐰 would recommend strongly.

June 18, 2026
Unprompted review
Rated 5 out of 5 stars

A little present for myself for painting outdoors.

Bromley Art Supplies is such a great company to deal with. Since I started painting I have bought everything from them. Everything is always packaged beautifully and personally signed by the packer which is nice. I needed a little travel set and this Cotman Field Plus set is a beauty. It would make a great present for any artist.
The loveliest miniature painting set imaginable, a small high-quality book of Fabriani watercolour paper and the ultimate treat, an Isabey sable travel brush.

June 10, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic experience!

Fantastic experience!
Ordered a few supplies which came today and I am delighted with the prompt professionalism and in particular the packaging! Debra packed my order with absolute care which kept everything safe. Well priced too! Having had some disappointing deliveries when ordering from my usual brands directly, this has been a breath of fresh air and I have already declared Bromley's will be my go-to for all future supplies!

May 30, 2026
Unprompted review
Rated 5 out of 5 stars

My third order and cannot fault them

I think this is my third order now from Bromleys, and they are excellent; great online ordering service, lots of help to ensure you order just what's right for you. Delivery is very speedy. Cannot fault them. Would highly recommend.

May 16, 2026
Unprompted review
Rated 3 out of 5 stars

Made an order of some brushes

Made an order of some brushes. Never received them. Following quite a negative review here on TrustPilot they did get in touch with me and the matter was resolved satisfactorily. Matter seemed to have stemmed from a glitch in communications. I have used this company before and have always been happy with any orders I made. I will continue to use the company in future despite a glitch which was probably more a fault of the courier.

April 8, 2026
Unprompted review
Bromleys Art Supplies logo

Reply from Bromleys Art Supplies

Hi,

We’re really sorry to read this, as this isn’t the experience we aim to provide.

Unfortunately, we’re unable to trace an order or any emails from the username shown on this review, so we haven’t been able to investigate this properly. We always respond to customer enquiries, so it’s unusual for emails to go unanswered. Just to clarify, our email address is sales@artsupplies.co.uk

If there has been an issue with emails getting through, please do give us a call on 01204 690 114 or use our live chat service so we can help straight away.

Edit: Thank you for providing some additional information. We’ve now been able to locate the order, and after checking the tracking with Royal Mail, there does appear to be an issue with the parcel, which we are currently investigating. We’ve also checked for emails from your address but haven’t been able to find any, so we’re not sure what may have happened there. We’re looking into this and will be in touch shortly.

Kind regards,
The Bromleys Team

Rated 4 out of 5 stars

I love this online shop for the…

I love this online shop for the quickness of delivery and variety of products and have bought many products BUT I dropped one star because the website is just awful to navigate. I’ve often bought from another source because it’s quicker to navigate . It would be so easy just to make the search so that you put the paint colour ( for instance ) in the search engine and it brings up that colour across all manufacturers, but no , you have to then choose a manufacturer and scroll through all the paint colours ( because the search engines under individual manufacturers don’t seem to work ) It makes soo frustrating !

April 4, 2026
Unprompted review

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