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Review summary

Created with AI, based on recent reviews

Considering 76 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the apartments, highlighting their cleanliness, modern design, and comfortable amenities. Many people also appreciate the convenient locations, often noting easy access to public transport and local shops, which enhances their overall user experience. However, some customers also noted issues with facilities, such as a lack of air conditioning, problems with hot water supply, or heating not working. A few other people also felt that the cleanliness was not up to standard in some areas, mentioning dust or dirty surfaces.

What people talk about most

Location

People report positive experiences with location, highlighting its convenience for accessing public transport... See more

Staff

Users describe positive interactions with staff. Many reviewers praise the hosts and staff for being kind,... See more

Facilities

Clients share ambiguous opinions on facilities. Many reviewers praise the apartments as spotless, beautifully... See more

Quality

Reviewers highlight positive aspects of quality. Many customers praise the apartments as spotless,... See more

User experience

Customers consistently note positive experiences with user experience. Many reviewers found the experience... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had a wonderful stay at this apartment! It's a great location, and very easy to get anywhere in London, with both the Tube and bus stops just a short walk away. The neighborhood is lively and full... See more

Company replied

Rated 5 out of 5 stars

Clean, Comfortable, and Perfectly Located! We had a wonderful stay at Brandon’s apartment and would highly recommend it. The location is fantastic, it’s just a short walk to the train and bus statio... See more

Company replied

Rated 5 out of 5 stars

No complaints at all. The apartment was beautiful and clean, immaculate. It was conveniently located. There is parking literally 2 mins away and getting into central London very easy. We would stay ag... See more

Rated 5 out of 5 stars

A really fantastic apartment. Good sized rooms, very comfortable bedroom, and both kitchen & bathroom very well equipped. About a 5 minute (easy) walk to Vauxhall tube station. I really enjoyed... See more

Company replied


Company details

  1. Property Management Company
  2. Condominium Rental Agency

Written by the company

At Artsy Properties, we specialise in stylish and comfortable mid-term rental apartments designed for travellers, professionals, and anyone in search of a home-away-from-home. Whether you're staying for a few weeks or a few months, our handpicked spaces combine the charm of boutique living with the convenience of modern amenities. With a focus on creativity, comfort, and character, our mission is to turn every stay into a new favourite. Wherever life takes you, trust Artsy Properties to provide a place that feels just right.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

272 reviews

5-star
4-star
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2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I highly recommend Artsy properties to…

I highly recommend Artsy properties to anyone looking for a comfortable, convenient, and relaxing stay. The location is ideal, with plenty of nearby attractions and amenities to explore. I will definitely be back!

January 28, 2025
Unprompted review
Rated 5 out of 5 stars

As a host they’re amazing

Great stay, lovely host that I could contact and speak to easily. Will definitely be booking with them again, I don’t stay in Airbnb’s often but whenever I do i always book with them.

January 10, 2025
Unprompted review
Rated 5 out of 5 stars

On arrival

On arrival, the property was clean and immaculate. I stayed with my wife and two children. The linen was very clean and the bed was comfortable to sleep on. The kitchen had all the utensils to cook a meal and we all was able to sit together at the dining table. We were also provided with body wash , shampoo and conditioner which smell amazing. I would definitely be coming back again and will recommend this to my friends and family.

January 2, 2025
Unprompted review
Rated 5 out of 5 stars

Such a clean and beautiful flat

Such a clean and beautiful flat! Also loved how big it was. The host was super helpful & made checking in and checking out easy. Would recommend and stay again! Thank you!

January 17, 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

Brandon was a a brilliant person to work with. As we were waiting for our property to exchange, Brandon was extremely supportive and flexible for us as a family of four for our stay. Their properties a spectacular and they are very adaptive to our needs. Thank you! Highly recommend!

January 14, 2025
Unprompted review
Rated 5 out of 5 stars

EXTRAAA ORDINARY LISTING

Dear Brandon

How so I wish the app had a 7 star 🌟 option.
Thank you for being such a wonderful host. Your warm hospitality and thoughtful personal touches truly made our stay special, especially for my parents. We felt so at ease and thoroughly enjoyed every moment here. The bright sunny rooms with a beautiful balcony, 220 bus stop at the footstep and 10 minutes to Shepherds Bush, what else does a guest need. Your kindness and care are truly appreciated, and we’d happily recommend your place to others. We hope to return soon for another wonderful experience.

January 8, 2025
Unprompted review
Rated 5 out of 5 stars

Lovely apartments

Very responsive host. Amazing apartment with perfect location.

Building is safe and secure with concierge and trains are within walking distance

January 10, 2025
Unprompted review
Rated 5 out of 5 stars

We loved everything about the property

We loved everything about the property! Interior✔️functionality ✔️comfort✔️friendly host✔️value✔️cleanliness ✔️accessibility ✔️will definitely book again!

January 15, 2025
Unprompted review
Rated 5 out of 5 stars

Great London Apartment for Families

Brandon is an amazing host and this is a great place to stay. If you’re looking to escape the hustle and bustle of central London and relax in a really nice, contemporary style apartment, this is a great place.

January 3, 2025
Unprompted review
Rated 1 out of 5 stars

Bed bugs

I regret to say that my stay at this property was extremely disappointing. On the first night, we discovered bed bugs in the bedroom, which was an absolutely unacceptable and distressing experience. Despite contacting the host immediately, we didn’t receive a response until the following morning.

The host sent cleaners to change the bedding, but this didn’t feel like an adequate solution for such a serious issue. Bed bugs cannot simply be dealt with by changing sheets, so we didn’t feel safe using the bedroom for the remainder of our stay.

This experience completely overshadowed our trip, and I would strongly urge the host to take more thorough measures to address the problem. Unfortunately, I cannot recommend this property based on the lack of prompt action and the insufficient resolution.

December 20, 2024
Unprompted review
Rated 4 out of 5 stars

Boho Ealing

Stay was great, host responsive, everything easy, well located, cozy, overall great. Apt is suited for 4 people though, for 5 it's a bit tight and has not a fifth seating at the table.

December 22, 2024
Unprompted review
Rated 5 out of 5 stars

The apartment was lovely

The apartment was lovely, we were there to visit our children and needed a place that would allow us to all spend time together and have an early Christmas dinner together. Kitchen great, appliances all fit for purpose, bedrooms comfy and cozy and ease of checking in and out was appreciated. Security on front desk at all times made it feel very safe. Thanks for a great experience 😊

December 15, 2024
Unprompted review
Rated 1 out of 5 stars

Avoid this serviced apartment at all…

Avoid this serviced apartment at all costs.
From the start, it was a disaster. I was stuck outside the gate for 30+ minutes because there was no receptionist. When I finally got in, the apartment was filthy and not ready, the cleaning lady had just been called. I had to vacuum myself after a long flight.
The sheets were disgustingly dirty, with two large bedbugs in the bed. I couldn’t sleep in the room and spent three nights on the couch, which I had to cover with a new sheet to make it usable.
The view? A graveyard. The kitchen? Too small to cook for four guests and had dirty utensils. The Wi-Fi stopped working after the first day, and the host was completely unresponsive.
This apartment is a nightmare. Dirty, infested, and poorly managed. 0/10, do not stay here.

December 24, 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic stay

I had a wonderful stay at this apartment. The location was perfect—close to everything I needed. The apartment itself was clean, beautifully designed, and well-maintained.

The host was incredibly responsive, making communication easy and stress-free. I highly recommend this place for anyone looking for a comfortable and convenient stay.

December 17, 2024
Unprompted review

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