I don't know what the company is doing well.I have not used them yet. They seem nice on the phone when I just made a payment.I think there a little expensive.I'm on a fixed income in $63.Is a little h... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This customer care representative Vanessa made my day today! I was trying to sort out the current plan charges and she helped me providing the same benefits with lower rate. While she was doing it, my... See more
Company replied
Had the pleasure of speaking with Martha as my ARW rep today. She is amazing! I was very confused regarding charges ARW had charged me and Martha clarified everything with patience and understandi... See more
Company replied
Company details
Written by the company
At ARW Home, we believe every homeowner deserves peace of mind, knowing their home is protected from unexpected breakdowns. As a trusted provider of home warranty solutions, we offer comprehensive and affordable coverage for your home’s essential systems and appliances. From HVAC systems and plumbing to kitchen appliances and electrical, ARW Home has you covered, helping you avoid costly repairs and maintain the comfort and safety of your home. What makes ARW Home unique is our dedication to customer satisfaction. We offer a range of flexible, customizable home protection plans designed to meet the unique needs of homeowners, real estate professionals, and landlords. Our friendly and knowledgeable customer service team is available to assist you at every step, ensuring a seamless experience from enrollment to claims processing. We work with a network of trusted, licensed service providers to deliver fast, reliable repairs and replacements when you need them most. With ARW Home, you’ll enjoy transparent pricing, no hidden fees, and the convenience of managing your plan online. We’re committed to making home protection easy and accessible for everyone, whether you’re a first-time homebuyer or a seasoned homeowner looking for extra security. We’ve proudly served thousands of customers across the country who trust ARW Home for our dependable coverage, quick response times, and exceptional support. In fact, ARW Home has been recognized by U.S. News as one of the best overall home warranty providers, highlighting our commitment to delivering real value and protection for homeowners. Don’t leave your home’s safety to chance. Explore ARW Home today and discover why so many homeowners choose us to protect their homes and budgets.
Contact info
901 Yamato Road, 33431, Boca Raton, United States
- (855) 709-5898
- customerservice@arwhome.com
- arwhome.com
3.4
Average
1K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 48 hours
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Unresponsive, unreliable, and unacceptable.
I would give ARW 0 stars if it were an option. I submitted an emergency claim, and after 30 days it was still unresolved. Despite repeatedly telling ARW this was an urgent situation, they were unable to send a technician or provide any real help. In the end, I had to hire someone on my own to fix the issue, out of pocket, while my emergency dragged on without resolution. Completely unacceptable service — do not waste your money with this company.
August 9, 2025
Unprompted review
Reply from ARW Home
Thank you for sharing your experience. We were unable to locate an account under the name provided. To assist you further and review your concerns, please contact our Customer Service team at (888) 508-8886. We're here to help and want to ensure your concerns are properly addressed.
Buyer beware
Subject: Urgent Complaint Regarding Warranty Claim Experience with American Residential Warranty
I am writing to express my profound dissatisfaction with the handling of our recent warranty claim with American Residential Warranty. What began as a simple plumbing leak has turned into a frustrating and exhausting ordeal.
Initially, your company was unable to find a contractor to address our issue, which appears to be a common challenge for your organization. Consequently, we were advised to locate our own contractor, which we did. Throughout this process, we kept your team informed about the estimates for the repairs as well as the final costs.
Despite our diligent efforts over the past few weeks to provide all necessary information and documentation, we have encountered significant resistance when it comes to receiving the payout we are owed under our contract. Instead of honoring our agreement, it seems American Residential Warranty company has focused on finding reasons to deny our claim.
We have an addendum in our contract that clearly covers septic tanks and plumbing, with a maximum reimbursement of $2,500. Once again, our claim has been denied.
Currently, we are paying $2,400 annually for the warranty on Just One home, and I have been with your company since 2017, maintaining coverage on this properties.
BUT WAIT :-we have two homes with your Company!
And Over the years, we have invested a significant amount of money into this warranties, and yet, when we recently required assistance, we were met with a swift denial of our claim.
As a loyal customers for the past eight years, this treatment is not only disappointing but also unacceptable. Given the substantial amount we have spent on repairs and premiums, we now feel that we would have been better off being self-insured.
I hope this complaint will be taken seriously and alert other customer about their action delayed denial customer please be aware of this company
This company has been unmasked and Now We know the truth."
Sincerely, was a Loyal Iong term Customer. NOT ANYMORE!
June 9, 2025
Unprompted review
Reply from ARW Home
Thank you for sharing your concerns. At this time, we are not able to confirm the validity of this complaint, as we do not have a way to verify the details provided or confirm whether an account exists or existed under this information.
We take all feedback seriously, and if you are an ARW customer, we encourage you to contact our Customer Service team directly at (888) 508-8886 so we can review your account, verify your coverage, and provide assistance.
I am a real estate agent in Colorado…
I am a real estate agent in Colorado and bought this home warranty for clients. When their hot water heater went out they called ARW and were told that there would only be $300 paid towards a new one. This wasn't what I was told they would get. When I called the company, they verified that my clients had a consumer warranty instead of what I was led to believe I purchased for them. Apparently, I called their consumer line by accident. What is upsetting is that the agent on the phone KNEW that I was a real estate agent but still took my money for this policy ($850!) when she should have transferred me to their professional team. I ended up having to buy a home warranty from American Home Warranty, which is far superior and has much better coverage and customer service! I will never use this company again and want to warn others of their unprofessional practices. I asked for a refund or at least a partial refund but they refused to even call me back. This is a shoddy company and I will at least make sure that every real estate agent I know, doesn't use them. Just read the reviews for yourself. This company is a scam.
August 8, 2025
Unprompted review
Reply from ARW Home
Thank you for sharing your concerns. We’re sorry to hear about your experience and understand how frustrating this situation may have felt.
After reviewing the details provided, we want to clarify that we have no way to verify the validity of this review or confirm the specifics of the transaction described. While we take all feedback seriously, without confirmed account or claim details, we cannot investigate further or provide an accurate response.
If you would like to provide additional information so we can properly review the matter, please contact us directly at (888) 508-8886. We remain committed to clear communication, professional service, and addressing concerns in a fair and transparent manner.
This company is a complete scam
This company is a complete scam. They will do anything not to pay for your appliances. We had a dryer go out and after a month in a half they offered a very low amount stating that there were tech fees involved that reduced the amount we were to receive. The problem, they never sent a tech out but they said that they have a third party do an over the phone diagnostic that comes out of what you would receive. I went to cancel my monthly contract and they charged me for another month and a $272 cancelation fee. Their customer service and managers know that there is nothing you can do about it so they will make sure that you always pay in and they never pay out. This company is not insurance for anyone. They are scammers.
August 27, 2025
Unprompted review
Reply from ARW Home
We’re sorry to hear about your dissatisfaction and appreciate the opportunity to provide clarification.
Your cancellation request was submitted several days after your monthly payment had already been processed. As outlined in your agreement, once a payment is received, it is non-refundable. However, at your request, we canceled the Buyout option to help you avoid the Early Termination Fee, in accordance with the terms of your plan. The account has now been canceled per your request, and no further payments will be withdrawn.
Regarding your claim, ARW works with licensed professionals for all diagnostics. In some cases, due to their expertise, a technician may complete a diagnosis over the phone. This process allows findings to be submitted directly to ARW, helping expedite repairs, part orders, or even buyout approvals. It’s also common for additional failures to be identified during a repair, which may impact the claim’s Limit of Liability.
During your two months with ARW, the total amount paid out for your repair exceeded the premiums you paid. While we understand this may not have been the outcome you expected, ARW has acted in full accordance with the Terms and Conditions of your agreement.
We value your feedback and remain committed to providing transparent service and ensuring that all claims are processed consistently and fairly.
DO NOT Purchase ARW
We paid $125 for plumber and $125 for Electrician and they never sent anyone out. They told us to find our own and that the items were covered. We did. Over $2,000 in claims and they denied both. What's the point of having the insurance if they lie and don't cover anything. If anyone wants to join and do a class action lawsuit. Respond.
July 22, 2025
Unprompted review
Reply from ARW Home
Dear Mrs. Connors,
Thank you for sharing your experience.
As discussed during our recent phone conversation, we will be reimbursing the trade service fee for the electrical claim. After reviewing the call recordings, we found that the issue reported was not a covered failure, this was unfortunately missed by our agents, and we’re correcting that oversight.
Regarding the plumbing claim, while the denial is supported by the terms of your agreement, we recognize the overall experience did not meet expectations. As a courtesy, we will also reimburse the trade service fee for that claim.
It’s important to clarify that our call recordings do not support the statements that these issues would be covered or reimbursed. Our agents did explain that all claims must go through a review process to determine coverage. As a home warranty company, we are not service providers and cannot guarantee coverage before a claim is properly assessed.
We understand this is not the outcome you hoped for, and we truly regret any confusion or disappointment. We remain committed to resolving this matter and are happy to discuss it further if needed.
Sincerely,
ARW Home Escalations Team
I called to cancel my service and…
I called to cancel my service and Tiffany was rude. I asked if I had a problem going forward, if I should call the number I had called previously to discuss it and she said "I don't know why you would do that but if you don't trust me you can, have a nice day" and hung up on me. WOW. I was asking for clarification and will now be cancelling all of my services with ARW.
July 23, 2025
Unprompted review
Reply from ARW Home
Thank you for taking the time to share your experience. I would also like to personally thank you for taking my call and allowing me the opportunity to apologize directly for the behavior you experienced. We take this type of feedback very seriously, and the matter has been addressed internally.
Your refund is currently being processed, and your account has been canceled. No further payments will be withdrawn.
We appreciate your time and the opportunity to address your concerns directly.
Sincerely,
ARW Home Compliance Team
Absolute nightmare experience with this…
Absolute nightmare experience with this company. Never again!!!
Bye!
June 15, 2025
Unprompted review
Reply from ARW Home
Thank you for your feedback. We’re sorry to hear about your experience, though we were unable to locate any account or service history that matches your information. It’s possible this review may have been intended for a different company.
BEWARE!!!!!
Standard warranty company that denies all claims till you give up. They like to transfer you multiple times when you call in to frustrate the customer until you just give up. I truly believe this company is a scam. They also like to charge you $120 to even open a claim knowing it will be denied. Another revenue stream for the sham of a company.
July 1, 2025
Unprompted review
Reply from ARW Home
Thank you for reaching out. After reviewing our records, we were unable to locate an active or previously canceled account under your name. It’s possible that your message may have been intended for a different company with a similar name or service.
If you believe this is an error and you do have an account with us, please feel free to provide additional details such as the account number or the email address associated with the account so we can assist you further.
We’re here to help and want to ensure your concerns are addressed appropriately.
I had issues filing a claim online but…
I had issues filing a claim online but Kenisha, who was very patient, knowledgeable, and courteous, was able to assess my situation and resolve the conflict within a matter of minutes. I'm a new customer and first impressions are important to me. So far so good ARW. And a special shout out to Kenisha!
June 26, 2025
Unprompted review
Reply from ARW Home
Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that Kenisha was able to assist you so effectively. First impressions truly matter, and we're glad yours was a positive one. We'll be sure to pass along your special shout-out—she’ll be delighted to know she made such a great impact. Welcome to the ARW family, and please don’t hesitate to reach out if you ever need anything. We’re here for you!
DO NOT WASTE YOUR MONEY!
Is a shame on this day we are still dealing with insurance companies that do not provide services in good faith. After filling a claim and paying a deductible I was told seven days later to find my own technician to fix our AC unit and ofcourse pay out off pocket. If I have to pay why do I need insurance for? Scam!
June 9, 2025
Unprompted review
Reply from ARW Home
Thank you for sharing your feedback. We understand how frustrating it can be to face delays and unexpected out-of-pocket expenses.
Please know that your concerns have been taken seriously, and our Escalations Department has been engaged to review your claim and assist you further. They are actively working to resolve the matter and will be in touch with you directly to provide support and next steps.
We appreciate your patience and the opportunity to make this right. If you have any additional details you'd like to share in the meantime, please don’t hesitate to reach out.
Not listening
Unfortunately, after a seven year relationship Maggie from the escalation department misunderstood my request to repair my hot water tank. Claimed denied. There was no listening on her part that she misunderstood my claim and denied the claim because she thought I had changed my hot water tank from electric to gas. she claims I said that because it didn’t happen. Will she play the recording for me, no.
This is directly from her statement
“disclosed that your water heater had gone
out and that you had the electric heater switched to a gas one.
These statements collaborate the denial reason for failure to notify. “
She can say anything she wants. I still have the same old electric not working hot water tank in my garage in the same place it was before there is no gas hot water tank. The problem was the listening part so it was obvious to me that they just wanted to deny the claim I would never use them again and I asked for her boss who I barely got out of her his first name is Andrew they do not reveal last names. However, all I got was his voicemail.
June 12, 2025
Unprompted review
Reply from ARW Home
We truly value the relationship we’ve had with you over the past seven years.
We want to clarify that all calls are recorded for quality assurance and accuracy. In this case, the call recording was thoroughly reviewed, and it confirmed the information that led to the denial of your claim. Specifically, the recording reflects a statement indicating a change from an electric to a gas water heater, which is a material factor in the claim decision. Based on this, the denial was upheld in accordance with the terms of your service agreement.
We understand this outcome is disappointing and not what you had hoped for. However, reversing the decision would not be fair or consistent with how we handle similar situations for other customers. While we cannot share call recordings directly, they are used internally to ensure decisions are made objectively and fairly.
We appreciate your long-standing relationship with us and regret that this situation has led to your dissatisfaction. If you have any additional concerns or would like further clarification, we’re here to help.
Great customer service
Great customer service. Your representative Rave, was wonderful. Very professional I will recommend your company to all my family and friends.
June 12, 2025
Unprompted review
Reply from ARW Home
Thank you so much for your wonderful review! 🌟
We're delighted to hear that you had such a positive experience with our customer service. Nove is truly a valued member of our team, and we're so glad he made a great impression. Your recommendation means a lot to us, and we’re grateful for your support. If there’s ever anything else we can do for you, don’t hesitate to reach out!
I had two issues
I had two issues. First, my refrigerator ice maker wasn't producing enough ice. They sent out same company both tech said they will order the part to fix it. Shortly, they closed out my claim without notifying me. Second, my AC went out. The fan works but no cold air. It's been in the high 90s and they couldn't find any company to come out to repair my AC. I would not recommend this company. Terrible service.
May 12, 2025
Unprompted review
Reply from ARW Home
Thank you for your feedback. We appreciate the opportunity to clarify what occurred.
Regarding your refrigerator, our technician diagnosed and resolved the issue by replacing both the shorted switch assembly and the worn latch kit.
As for your AC issue, we completely understand how difficult it is to be without cooling in extreme heat. When we were unable to locate a technician who could come out immediately, we offered the option for you to use your preferred technician and provided detailed instructions for submitting the repair for reimbursement. However, the claim was canceled the following day, which unfortunately prevented us from proceeding further.
We remain committed to delivering quality service and regret that your experience did not reflect that. If there’s anything more we can do to assist or clarify, please don’t hesitate to reach out.
Great customer care experience
This customer care representative Vanessa made my day today! I was trying to sort out the current plan charges and she helped me providing the same benefits with lower rate. While she was doing it, my call got dropped. She called me after sometime and confirmed the rate change was processed. Also to my surprise she asked about an in progress claim and when she knew my own contractor didn’t sign my claim, she helped me waiving the claim processing charges.!
June 11, 2025
Unprompted review
Reply from ARW Home
Thank you so much for your amazing feedback! We're thrilled to hear that Vanessa made your day and went above and beyond to assist you—not only by helping you secure the same great benefits at a lower rate, but also by following up after the call dropped and resolving your in-progress claim. That level of care and attention is exactly what we strive for.
We’ll be sure to recognize Vanessa for her outstanding service. We're grateful to have you as part of the ARW family and are always here when you need us!
Warm regards,
The ARW Team
Vanessa has great customer service…
Vanessa has great customer service skills..she’s very polite
June 10, 2025
Unprompted review
Reply from ARW Home
Thank you so much for your wonderful review! We're delighted to hear that Venessa provided you with such polite and professional service. She truly is a valued member of our team, and we’ll be sure to share your kind words with her.
We appreciate your support and look forward to continuing to serve you!
Warm regards,
The ARW Team
I’m very pleased with ARW they come out…
I’m very pleased with ARW they come out in a timely manner are very professional and knowledgeable about their work and customer service representatives are excellent I spoke to Karen she was very helpful.
June 10, 2025
Unprompted review
Reply from ARW Home
Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that you're pleased with the timely, professional service from our team and that Karen was especially helpful. We’ll be sure to pass along your compliments to her!
Your satisfaction means everything to us, and we’re grateful to have you as part of the ARW family. If there’s ever anything more we can do for you, please don’t hesitate to reach out.
Warm regards,
The ARW Team
Reply from ARW Home
Thank you for the fantastic review! We're so glad to hear you found our team friendly, efficient, and knowledgeable. That’s exactly the experience we aim to provide, and your feedback means a lot to us.
Their just a great company
Their just a great company. They have always treated me well
June 5, 2025
Unprompted review
Reply from ARW Home
Thank you so much for your wonderful review! We're truly grateful for your continued support and kind words. It means a lot to know that you've consistently had positive experiences with us. Treating our customers with care and respect is at the heart of everything we do, and we're so glad that’s come through in your interactions with us.
Nove
Nove
Was a very nice and gentle person to converse with. He made it simple for me. And I really appreciate it
June 5, 2025
Unprompted review
Reply from ARW Home
Thank you so much for your kind words and for taking the time to leave us a 5-star review! We're thrilled to hear that Nove made your experience simple and pleasant. Providing friendly and helpful service is what we strive for, and it's wonderful to know that Nove delivered just that.
It was a pleasure speaking with Nove…
It was a pleasure speaking with Nove because of his sensitivity of the nature of a previous declined payment. He is very curious and willingness to help me rectify the issue.
June 3, 2025
Unprompted review
Reply from ARW Home
Thank you so much for your kind words! We're thrilled to hear that Nove was able to support you with care and professionalism. His sensitivity and willingness to help truly reflect the values we strive for every day. We’ll be sure to pass along your feedback — it will mean a lot to him. If you ever need anything else, we’re always here to help!
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