Asbestos kits UK Ltd Reviews 436

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its speed and efficiency, noting quick replies and prompt processing of requests. Many people found the instructions provided to be clear and easy to follow, making the overall process straightforward. The rapid turnaround time for results was frequently highlighted as a significant positive, with consumers appreciating the swift communication. However, some customers also noted issues with the delivery service, specifically mentioning delays and concerns regarding the chosen courier. A few reviewers also expressed ambiguity about the product itself, with some receiving unexpected results or experiencing issues with the kit's arrival.

What people talk about most

Service

Consumers generally express satisfaction with the service, describing it as prompt, quick, and efficient.... See more

Response time

Customers had positive experiences with response times. Many reviewers praised the quick turnaround for... See more

Delivery service

People report ambiguous experiences with delivery service. Many customers praise the fast arrival of the kit... See more

Instructions

Clients share positive opinions on instructions. Customers consistently praise the clear, simple, and... See more

Product

Users describe ambiguous interactions with the product. Some customers praise the kit for arriving quickly,... See more

Based on these reviews

Rated 5 out of 5 stars

Very quick service. We needed to test the artex in our ceiling before the plasterer arrives. Of course it all happened at the last minute so we didn’t have long before the work started. We were very a... See more

Rated 5 out of 5 stars

An Estate agent thought the age of the kitchen ceiling tiles may have asbestos in them, never had never thought that could be the case, but safety first. I found Asbestos kits online and bought a... See more

Rated 5 out of 5 stars

My experience with Asbestos kits UK was great, the kit arrived qiuckly and also has full instructions. I took the samples sent them off and had the results in less than a week sent through via email w... See more

Rated 5 out of 5 stars

Very prompt arrival of kit, and very quick processing and return of results. Clear results, clear instructions, excellent protection kit. Very grateful because the the putty samples that we sent did h... See more

Rated 1 out of 5 stars

A disgraceful, disablist, company who think being rude and patronising to autistic people is acceptable behavior. Purchased on Ebay, and they are perfect proof that you get what you pay for. Should ha... See more

Company replied

Rated 5 out of 5 stars

Really quick service. Straightforward instructions which are easy to follow. Tracked delivery of your sample via EVRI to the Labs… and then a really quick response… no waiting days and days in suspens... See more

Rated 5 out of 5 stars

Great customer support and quick, conclusive results. I had an issue with Royal Mail as they took 8 days to deliver the sample, which is nothing to do with AKUK, and AKUK were so helpful in offering... See more

Rated 5 out of 5 stars

I can't judge whether the results are accurate. But, the kit arrived quickly. It was a simple process to follow, and the instructions were clear, and the response from the lab was very prompt. The re... See more

Rated 5 out of 5 stars

Simple instructions in kit, collected by Evri for free sample postage. Despite Evri taking 4days to deliver the samples, once received asbestoskits team analysed and returned results via email within... See more

Rated 5 out of 5 stars

Rang the company on the day they closed for Christmas and with minutes to go before they shut up shop, they very helpfully took my order and a sample kit was dispatched. The results were turned around... See more

Rated 5 out of 5 stars

The whole process from start to finish was simple, easy instructions, super quick results. Everything provided that we required to do the test, it couldn’t have been any simpler

Rated 5 out of 5 stars

Very good service. Kit contains all that you need (except tools), all return packaging, just need to print the label. Posted on Saturday and had results back on Tuesday. Results were very clear and we... See more

Rated 5 out of 5 stars

The time between posting off the sample and receiving the analysis certificate was very short despite a bank holiday intervening. The instructions for sample taking were clear and thorough too. Very p... See more

Rated 5 out of 5 stars

Prompt experience, probably the difficult part was find a courier locker which was where it said it was. Not Asbestos kits fault though.

Rated 5 out of 5 stars

Kit provided all information needed. Free postage a plus. Response was fast, the team were very prompt and polite when contacted.

Rated 5 out of 5 stars

The company, Asbestos Kits UK, responded quickly to my initial request for a kit, helped well with a query and responded with results very quickly. Altogether a great service!

Company replied

Rated 5 out of 5 stars

The kit arrived very quickly. It contained everything I needed to obtain a sample with clear instructions. Results came back within a few days of sending off the sample.

Rated 5 out of 5 stars

Really happy with this service, fast postal turnaround and clear results. A handy and informative asbestos leaflet came with the kit

Rated 5 out of 5 stars

Fast arrival of the kit. Simple and easy to follow instructions. Fast results and certification to hold for your records. Happily our results were negative.

Rated 3 out of 5 stars

Service was fine, and very helpful, but I returned sample by their courier same day, and turnaround was nearly seven days. Website promised a 24 hour turnaround, so not sure where the delay was, but... See more

Rated 3 out of 5 stars

The results were professional, however I don't think they should use Evri as a courier, I dropped the package on a Tuesday and Evri delivered on Friday afternoon. Also the admin is not great, when I... See more

Rated 4 out of 5 stars

I've relied on Asbestos Kits UK Ltd several times over the years. Their services have consistently provided me with peace of mind whenever I've needed to verify the safety of my properties. It's a... See more

Company replied

Rated 4 out of 5 stars

The samples were analysed in a timely way, unfortunately the results were treated as spam by my email server, despite successful responses previously. The results had .bin file attached that was remo... See more

Rated 4 out of 5 stars

Fast turnaround at the lab, poor postage using EVRI took time hence not 5* Suggest using Royal Mail 1st class if need quick results

Rated 4 out of 5 stars

The service delivered the results that were needed. I had to pay the postage as the Evri interface did not recongnise the code. Evri took 3 days to deliver the package and I had a hack on the servic... See more

Rated 4 out of 5 stars

Service by Asbestos Kits itself very fast and efficient. Service by its chosen courier a bit less so.

Rated 5 out of 5 stars

The outcome arrived promptly. I had a question regarding one of the outcomes, and the company responded to me swiftly. They were extremely helpful and efficient.

Rated 5 out of 5 stars

Really helpful and clear instructions. Did everything they said they would in the timescales they stipulated. Would definitely recommend.

Rated 5 out of 5 stars

Did excactly as i said in the box Five days to get results Two positive 🤨 and one negative result Good service

Rated 5 out of 5 stars

Response to my order was swift and the return packaging supplied, instructions and other information made sample collection easy. The analysis certificate arrived in my email account, as requested,... See more

Rated 5 out of 5 stars

Excellent service worth every penny for peace of mind before starting a job

Rated 5 out of 5 stars

Really good and quick service. The customer service is also fantastic, Stu was very quick and helpful!

Rated 5 out of 5 stars

Test kit arrived promptly; PPE and clear instructions enabled me to take the samples safely and return them in the prepaid envelope; results emailed to me very quickly. All in all a simple and prompt... See more

Rated 5 out of 5 stars

I requested a sample kit which arrived promptly, I returned sample via Evri and received the laboratory analysis within 48hrs by email

Rated 5 out of 5 stars

A really good service from a UKAS accredited company. Turn around of 5 1/2 working days from the time I ordered.

Rated 5 out of 5 stars

Result came back quickly. I had a query about one of my results. Company were very quick to get back to me. Very helpful and efficient

Rated 5 out of 5 stars

Fast and efficient service. Would highly recommend this company. Done at reasonable cost.

Rated 5 out of 5 stars

Clear instructions, high quality kit, very quick return of results, and clear results reports, highly recommended.

Rated 5 out of 5 stars

Service was prompt, clear and concise. Reasonably priced. Would use again.


Company details

  1. Asbestos Testing Service

Written by the company

The foremost supplier of asbestos testing kits in the UK. Kits can be purchased with personal protective equipment or for sample analysis only. Samples are analysed at a UKAS accredited laboratory in the UK.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

436 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 50% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 1 out of 5 stars
Asbestos kits UK Ltd logo

Reply from Asbestos kits UK Ltd

According to Royal Mail tracker the kit was delivered to the address provided by yourself on 24 March 2026.
We have sent you an email in order to resolve this matter.
Kindest regards
The Asbestos Kits UK Team

Rated 4 out of 5 stars

Fast service, suspect Email sent

The samples were analysed in a timely way, unfortunately the results were treated as spam by my email server, despite successful responses previously. The results had .bin file attached that was removed by my email provider.

March 3, 2026
Rated 5 out of 5 stars

Prompt experience

Prompt experience, probably the difficult part was find a courier locker which was where it said it was. Not Asbestos kits fault though.

March 9, 2026
Rated 5 out of 5 stars

Simple and efficient service

Test kit arrived promptly; PPE and clear instructions enabled me to take the samples safely and return them in the prepaid envelope; results emailed to me very quickly. All in all a simple and prompt service.

February 27, 2026
Rated 5 out of 5 stars

Very good service

Very good service. Kit contains all that you need (except tools), all return packaging, just need to print the label. Posted on Saturday and had results back on Tuesday. Results were very clear and well-presented. Would use again.

February 23, 2026
Rated 5 out of 5 stars

Very quick service

Very quick service. We needed to test the artex in our ceiling before the plasterer arrives. Of course it all happened at the last minute so we didn’t have long before the work started. We were very appreciative and grateful that we received a quick reply and certificate

February 18, 2026
Rated 5 out of 5 stars

Great Service

The company, Asbestos Kits UK, responded quickly to my initial request for a kit, helped well with a query and responded with results very quickly. Altogether a great service!

January 31, 2026
Asbestos kits UK Ltd logo

Reply from Asbestos kits UK Ltd

Thank you for making use of our services.

Rated 1 out of 5 stars

Not an experience wanted by Autistic people

A disgraceful, disablist, company who think being rude and patronising to autistic people is acceptable behavior. Purchased on Ebay, and they are perfect proof that you get what you pay for. Should have paid a couple of quid extra for a better standard of service and much more professionalism. When I read some of the Ebay reviews they have a habit of getting away with exaggerated delivery deadlines, as many have doubts about there 24 hour turnaround of results. They wait until you complain a week later then say they have only just received the sample as happened in my case. They say they will refund but don't. They say the results are sent but aren't. I do not believe even EVRI take a week from collection to handing the package over to them. It seems people are so elated at being given an 'all clear' they are happy to say thank you? How many have double checked with a decent company? How many people realize that Asbestosis takes 30+ years to develop. If they are prepared to lie about their service in terms of deadlines, and documents what else are they prepared to lie about. Wait 40 years before you properly assess their reviews. I have learnt not to buy Asbestos testing kits on Ebay, anymore than buying items on Temu without checking the dimensions. This is my personal opinion based on my experience, and having written it they then refunded me. It appears the truth hurts and they want Trustpilot to remove it. It is not defamation to tell the truth, and this won't be the first time I have won one of these battles with Trustpilot. If you don't want reviews like this don't insult Autistic people, and if you do, have the decency to apologise.

February 17, 2026
Unprompted review
Asbestos kits UK Ltd logo

Reply from Asbestos kits UK Ltd

We raised an issue with TrustPilot following your initial review to provide you with an opportunity to reflect on your misleading and incorrect statements and your insinuation that the UKAS accredited Laboratory we use to analyse samples is providing false results.
We did not request TrustPilot to remove your review.

We are however genuinely sorry that your experience with us was frustrating or upsetting for you.
We strive to treat every customer/person we interact with fairly and helpfully. Autism is often an invisible condition, and we had no information or indication during our interactions that you are autistic. Without that knowledge we followed our standard processes which are designed to be consistent for everyone.
We couldn't have made autism-specific adjustments because we simply didn't know they were needed.

We do however respond further as follows.
You took undue issue with our polite response to your query via Ebay where we advised the date the sample had been booked in to the Laboratory and that the turnaround would be within 24 hours. You then resorted to calling our staff liars, rude and offensive and a “piece of crap”.
At no time during these interactions did you make it known that you are autistic. Our initial response to your query was courteous and polite. If you’re comfortable sharing what specific things would have made the interaction smoother for you we’ll review it internally and be able to improve our approach for neurodiverse people in the future.

We have, without prejudice, processed your refund in the amount of £27.99. This was not an admission of any errors; it was merely to refund you as you were unhappy with our services.

We wish you well.

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