Ascend Properties Reviews 233

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 120 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and quick responses, making the overall service experience smooth and stress-free. Many people appreciate the personalized approach and how readily the team addresses inquiries and issues, often going above and beyond expectations. However, some people were dissatisfied with the company's handling of deposits, citing slow response times and difficulties in resolving issues related to deposit returns. A few other people also felt that the company focused more on landlords than on tenants, particularly regarding maintenance tasks.

What people talk about most

Staff

Consumers generally express satisfaction with the staff, highlighting their helpfulness and professionalism.... See more

Service

Customers had positive experiences with service. Many reviewers praised the prompt and efficient handling of... See more

Response time

People report positive experiences with response times. Many customers praise the quick assistance and... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting helpful and responsive staff who... See more

Location

Reviewers mention ambiguous feedback about location. Some customers appreciated that properties were lined up... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ascend properties made renting a brand new house so easy, quick and affordable with great support from their team. Any problems are easily dealt with with their tenants portal (not that we have any re... See more

Company replied

Rated 5 out of 5 stars

I would like to sincerely thank you both for your support in approving our request to replace the old mattress with a new one. Special thanks to Faye Newton for promptly coordinating with the land... See more

Company replied

Rated 5 out of 5 stars

Property well maintained and response time to resolve any maintenance issues is very fast. Property is also inspected at intervals which ensures wear and tear is identified timely and resolved. Prope... See more

Company replied

Rated 5 out of 5 stars

Maddy from Ascend kept us informed at all times, appointment reminders, letting us know she was at the property and ready for us. She showed us round the property and then let us look at our leisure.... See more

Company replied


Company details

  1. Real Estate Agency

Written by the company

We are Ascend Properties, an award-winning estate agency and Build to Rent specialist with flagship branches nationwide.


Contact info

4.0

Great

TrustScore 4 out of 5

233 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 12% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Superb business

Superb business that I have worked with for many years now. All team members have looked after my interests very well, and in recent years Lora Barker has been superb in all aspects.

June 27, 2023
Unprompted review
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Reply from Ascend Properties

Thanks so much, Allan! We will be sure to pass on your kind comments to Lora and the team too.

Rated 5 out of 5 stars

Excellent service from Ascend

Ascend manage the rentals for three of my properties and always provide a fantastic service which enables me to remain hands off. Whenever I do have any queries they are always responded to immediately, which is unfortunately becoming a rarer experience these days. I can highly recommend Ascend to anyone in the rental market looking for a reliable agent

June 27, 2023
Unprompted review
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Reply from Ascend Properties

Hi Mark,

Thank you for taking the time to leave us this great feedback!

We're glad you're happy with our service - it's always our aim to allow landlords to remain hands off should they want to, and to take the stresses away from renting out properties, so we're thrilled we're doing that for you.

The Ascend Team

Rated 5 out of 5 stars

Manchester Apartment

Rebecca made it incredibly easy and enjoyable to find and secure my apartment in Manchester, I strongly urge anyone looking to rent to use Rebecca and Ascend.

June 27, 2023
Unprompted review
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Reply from Ascend Properties

Thanks a lot for your great review, Robbie!

Rated 5 out of 5 stars

Mark is always very accessible and…

Mark is always very accessible and prompt when working with him

June 26, 2023
Unprompted review
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Reply from Ascend Properties

Thanks for taking the time to leave us a review, Adrian. We're thrilled that you're happy with Mark as your Portfolio Manager!

Rated 5 out of 5 stars

My housing agent Rebecca was fantastic…

My housing agent Rebecca was fantastic in helping me get a house. Fast replies and thorough details made the process very smooth

May 31, 2023
Unprompted review
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Reply from Ascend Properties

Thanks very much for the great review and kind words about Rebecca, we will be sure to pass this onto her!

Rated 5 out of 5 stars

Mark Lewin is fantastic!

Mark Lewin is fantastic! He looked after the management incredibly well and we would highly recommend this firm. Thank you Mark!

May 30, 2023
Unprompted review
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Reply from Ascend Properties

Hi Adele,

Thanks for leaving us a review. It's great to see you're happy with our services and your Portfolio Manager, Mark!

The Ascend Team

Rated 5 out of 5 stars

Excellent Service

Mark Lewin has managed my property for over four years. From the outset, the service received from him and his team has always been excellent. As I am based away from the UK, it gives me great assurance that my property is well looked after and that if any issues come up are dealt with efficiently and promptly. I thoroughly recommend the services of Ascend. Thank you.

June 26, 2023
Unprompted review
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Reply from Ascend Properties

This is such a great read, thank you so much for taking the time to leave us this review! We will also be sure to pass on your lovely comments to Mark and the team.

Rated 5 out of 5 stars

My company has worked with Mark from…

My company has worked with Mark from Ascend for several years now and we've always been happy with the level of service, quick response time and proactive ways of working that Ascend offer.

June 23, 2023
Unprompted review
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Reply from Ascend Properties

We really appreciate the feedback and kind words about your Portfolio Manager, Mark. Thank you!

Rated 5 out of 5 stars

Best Service so far

I wanted to express my gratitude to our housing agent. Rebecca has been amazing at communicating with us and providing information. We are still waiting to get approval from the reference team but so far everything has been great. Hopefully, everything goes smoothly and we will get the house😁. Rebecca made us feel really comfortable throughout the journey.

June 21, 2023
Unprompted review
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Reply from Ascend Properties

Hi Shiva,

It's great to hear Rebecca was able to help you find a new place to call home and the process so far has been smooth and straightforward for you. Thanks for taking the time to leave us this feedback!

The Ascend Team

Rated 5 out of 5 stars

Particularly good staff member

After having a rocky start with Ascend my experience has been greatly improved due to property manager Aleaya​ Afzaal who has been organised and understanding, she has been particularly helpful and has made me trust Ascend much more.

June 23, 2023
Unprompted review
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Reply from Ascend Properties

Thanks for taking the time to leave us your great feedback, Selina! We will pass on your lovely comments to Aleaya too.

Rated 5 out of 5 stars

Prompt and Helpful Replies

Mr Lewin always responds quickly to any requests or concerns I raise as a landlord. In this particular he reminded me the ECP was about to expire and did I want to get someone myself to do the check or use an Ascend approved provider. Recently as well he was able to provide up to date information on average rents for similar properties to mine in the area. He is always polite and represents Ascend well.

June 21, 2023
Unprompted review
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Reply from Ascend Properties

Thank you for taking the time to leave us this great feedback! We're delighted to see you're happy with your Portfolio Manager, Mark, and we will be sure to pass on your kind comments to him.

Rated 5 out of 5 stars

Great Experience

Rebecca was extremely helpful in helping me secure a flat. Great communication throughout, would highly recommend if you are looking for a rental home

June 2, 2023
Unprompted review
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Reply from Ascend Properties

Thanks for the lovely review, Debbie!

Rated 2 out of 5 stars

The house has remained cold .

The house has remained cold since we moved in as the back door to the garden and the front door to the house hasn't been fixed as we have a child with a heart condition we end up taking him to the hospital regularly during winter because of sickness an ill health due to not being warm from cold to a cold home .
We have rising damp in the living room and kitchen which had not been properly looked at .i have
Filled in some gaps with foam but as I'm not a builder I do not know what I'm doing as there's alot more to secure the house.

We however have been helped with some repairs but as above the main repairs either get ignored or need reporting over and over again and still four yrs here nothing has been done .
However Liam Eadsforth an team have been very helpful passing on fixflo and trying to get help.

July 5, 2022
Unprompted review
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Reply from Ascend Properties

Hello Ben,

Thank you for your review and we’re sorry to hear you’re having problems in the property.

Having been a tenant with Ascend for a number of years now, we’re glad to see all previous maintenance issues raised by yourself have been resolved within a timely manner.

Looking at our records, you raised the issue mentioned within your review on the 7th June 2023 and we have arranged a contractor to attend next week to review the situation at your property. As soon as we have the contractor’s report, we will discuss any recommendations with the landlord.

We will of course keep you updated as usual and make you aware of any next steps. If you have any additional queries in the meantime, please do not hesitate to get in touch and we’ll be happy to assist.

We’re glad to see you’ve had a positive experience with your property manager Liam and the rest of the Ascend team.

Kind Regards,

The Ascend Team

Rated 5 out of 5 stars

Thanks Mark

Ascend are always great to deal with and Mark Lewin in property management is particularly great. Quick to reply and always resolves any issue quickly and efficiently. Thanks Mark!

June 23, 2023
Unprompted review
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Reply from Ascend Properties

Thank you for taking the time to write this wonderful review, Azim!

Rated 5 out of 5 stars

Mark Lewin

Ascend have looked after my rental property for several years and I rate them very highly. In particular Mark Lewin who is always on hand, answers emails promptly and has recently gone above and beyond when I needed his help. Even though I only have the one property and my account is probably just a drop in the ocean compared to others, he is always helpful, friendly and courteous.

June 19, 2023
Unprompted review
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Reply from Ascend Properties

Hi Sue,

Thanks a lot for this fantastic review!

No matter the portfolio size, we have the same high standards for all our customers, and we're glad you've experienced this with your Portfolio Manager, Mark. We will be sure to pass on your kind words too.

Rated 5 out of 5 stars

Mark Lewin

Always prompt and responsive and efficient. Can't ask for anything more from a property manager.

June 22, 2023
Unprompted review
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Reply from Ascend Properties

Hi Alan,

Thanks for leaving us a 5-star review and for your kind comments about Mark, we will be sure to pass those on!

Rated 5 out of 5 stars

Aleaya Afzaal is wonderful and…

Aleaya Afzaal is wonderful and efficient. I had been chasing money I was owed and it caused stress to me. Aleaya seems to be a new member of staff because I had not had dealings with her before. Aleaya is fantastic and so helpful. She sorted my refund right out and I am very grateful to her. Aleaya is an asset to Ascend. Thank you!

Additionally, I have very fond memories of my cute little flat I had with Ascend and I’ll forever remember it. Thank you Ascend.

June 15, 2023
Unprompted review
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Reply from Ascend Properties

Thanks so much for taking the time to leave us this review, it's lovely to read and we're glad you loved the property!

Rated 5 out of 5 stars

Outstanding Experience

I have been dealing with Ascend Properties for about 2 months, and could not ask for a better experience! Specifically, my Property Manager, Aleaya​ Afzaal, is very friendly and responds to my requests quite promptly and with genuine care.

June 22, 2023
Unprompted review
Ascend Properties logo

Reply from Ascend Properties

Hi Mohamed,

Thank you for leaving us a lovely review and the kind comments about your Property Manager. We will be sure to pass this onto Aleaya!

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