Ascend Properties Reviews 233

I went to view a property with intent on moving in, property was a new build and was perfect. After filling in all the forms emailed to me I was asked for a holding deposit. I know I have a ccj and asked if this would affect me, the person I was speaking to (cannot remember her name) told me I’d be ok if I had a guarantor which I had. I received an email to say that the property was mine, followed by a phone call to say because I had a ccj they couldn’t let to me and I lost the £125 holding fee. They knew this in the beginning but still took my money. Very dishonest.

My experience with this letting agent has been top tier from start to finish, they have been there for every need and have managed to help in every situation.

Big thanks to Lee at Ascend who has gone above and beyond with everything he has done while we have been staying in our property and has gone above and beyond when helping me and my housemate.

Ascend really does stick out as an agent that sets the mark.

Thanks again!

Joshua

Best real estate photographers in Melbourne.

Major safeguarding issues for tenants.
Irresponsible, rude and disrespectful.
Avoid like the plague! Because alongside feeling unsafe, these people will squeeze every last penny out of you

Our wall fell down 2 months ago in a storm. They sent someone out who propped our wheelie bin next to it and now claim its fixed because the bin is holding it up. The wall is a danger to us the tenants and the public walking passed the wall. Avoid this company at all cost.

We've tried to view several properties marketed by Ascend Burnley and Manchester since November 2023. Filled in all details on RightMove & Zoopla, then the form that they send out when requesting a viewing. It's now almost February and we still haven't had a phonecall from anyone. Once had an email offering a viewing on a particular date, asking me to confirm my email address, name and phone number, (all of which they'd had several times) no response to the email or a time given. We made multiple calls, none of which were answered, mailbox was full, emailed several times and no one to this date has responded.
I found the landlord through the Land registry and contacted him direct. I know he has now dismissed Ascend and found a new property agent, unfortunately Ascend have cancelled appointments for them to collect the keys, so we are still waiting to view and are at the mercy of Ascend's complete lack of customer service. The landlord has lost out on 3 months rent due to their sheer ignorance towards potential tenants. Tenants and property owners should avoid this company at all costs!
EDIT IN RESPONSE it's a bit rich asking me to call you when I made over 35 calls all of which went unanswered as your voicemails were full and mobile numbers provided in emails weren't even in service.

Absolutely rubbish company! Avoid at all costs!! They are a bunch of liars and only think about themselves Liam the estates manager is a absloute person that does not have people skills and just thinks about him and the business and out to rob you and your money. they have a few properties but if these guys are going to be the people that manage it trust me avoid at all cost horrible comapny fix up your company

I’ve decided not to let with this company, because if my experience just trying to book a viewing is this bad I can’t imagine what it would be like as a tenant. I was supposed to have 3 different viewing on the same property, each one has been cancelled with no notice, and not even an apology. Every time you have to speak to a different person they just ignore what’s happened, or outright deny it, when you send them written proof they stop communicating in writing and only want to talk on the phone.

By the looks of other reviews they offer an incentive to people to leave a positive review just as they’ve moved in.

The prices of the houses are also wildly overpriced (£4-500 more than a property the same size in the same area) and it’s clear that they don’t have an understanding of the area they’re letting in (they just kept saying “we’re from Wolverhampton we don’t know the area”).

Hard to get in contact with them and staff are not very welcoming. Customer service not so great over the phone and in person.

I recently had the pleasure of staying at Ascent Properties, and I wholeheartedly recommend it to anyone looking for a comfortable and enjoyable stay. From the moment I arrived, I was impressed by the quality of service and the overall experience.
The accommodations provided by Ascent properties were exceptional. The room was clean, spacious, and well-appointed. The amenities were modern, and everything was in perfect working order. I appreciated the attention to detail and the comfortable furnishings.
Your quick response wins my heart, Once again Thank you for everything you do to make this a great living environment. I'm proud to be a tenant under your care, and I hope our positive relationship continues for a long time to come.

Where to start…. I walked around the property with a girl called Olivia Sutton who assured me that the landlord would be painting the house, changing the doors and getting new carpet so I continued with my application.

upon signing, I was then told that actually the property doesn’t need work and therefore won’t be changed. There’s damp coming through the walls and ceiling as the roof is leaking, there was wires coming out of the floorboards, there was whole walls with no paint on, carpets with burn marks on it, no working hob, no working shower and it was FILTHY. They hadn’t even cleaned the property from the last tenant but they charged them for it.

I had many unpleasant conversations with a woman called Laura, who is the branch manager in Monton. When confronting her with the issues, she even lied and said she wasn’t in the area so couldn’t help but her colleague admitted she was in Tesco Express down the road.

It’s been 2 weeks and there’s still SO many issues and despite a contractor coming out, nothing has happened.

I highly advise if you can rent from anyone, don’t let it be Ascend.

I strongly recommend the renters to avoid them. I was their tenant and delivered the property in excellent condition. I had £950 as deposit but they claimed £2000 and even threatened me for legal action. They have professional team who know how to claim. A friendly alert to new renters. Please avoid them. Please read other reviews for deposit claims to notice what I mean.

Rebecca at Ascend has been very helpful and understanding during the whole process of me finding the right property. Her communication with me has been excellent and she has kept me updated throughout every step. This has been a really smooth and pleasant experience especially as this is my first time private renting an apartment. Emma at Ascend has also been very helpful during the process of background credit checks,paperwork etc. I really appreciate how regular the communication has been as I’ve not been left in the dark about anything. I would 100% recommend anyone going with Ascend to look for a property and I would recommend Rebecca and Emma along with the rest of the team as everyone I’ve encountered has been so polite and helpful.

We have had a wonderful experience so far trying to rent a property with Ascend and all staff members we had dealings with, especially Rev was very helpful. Rev was quite polite and efficient in handling all matters of concern. We hope that we will continue to have a great experience Ascend all through our contract.

Rebecca Evans was fab. Responded really quickly and secured the property we were looking at. Fully recommend.

Your team always answered my inquiries in a timely manner and provided me with all the information to make an informed decision. I am very impressed with your attention to detail and patience.

Ascend manage a couple of properties for me. It takes 100 percent of the hassle out of managing on a day-to-day basis and with re-letting etc. Lora provides an exceptional service, always keeping me informed at every step and coming back to me very quickly when requested. This level of customer service is getting harder to find in this day and age. Well done Ascend and Lora and thank you.

My dealings and experience with Mark and Ascend Properties has always been 5 star and professional.

I appreciate having had the same representative over the years as she now knows the properties well and has generally been very helpful (Lora Barker).

I have been looked after by the Ascend rental and sales team since 2017. they are excellent and best in Manchester. Always very responsive and have looked after my rental investment very professionally.