ascensus.com Reviews 30

The absolute worse customer service. Got 3 different answers from 3 different people. Last one insulted me by telling me I didn't know how to count! Really?

This company stinks--don't know how much they paid Vangaurd but they couldn't get their own business I'm sure. Multiple errors, wrong emails, poor forms, lousy communication, terrible website...the list goes on--wish zero stars was an option!

i also was upset with vanguard when they transfered over my 401k to ascensus, BUT, after two years of using Ascensus, i have to say I'm pleased. it's a very easy to use site. just made my contribution for 2025!

My account was a transfer from Vanguard. Some of the Ascensus employees I have talked to have been very helpful while others have not. The website is very hard to navigate and sometimes impossible to find answers. ( Try finding your monthly distribution.) I had to look up the support phone number using Google. Ascensus is the worst financial platform I have ever used. It looks like it was set up by someone who has no expereience in finance. I have complained to Vanguard about it....one of the most unprofessional decisions ever made by Vanguard financial was to transfer client assets to Ascensus.

If I could give 0 stars, I would. I have been trying to roll two 401k together, both on vanguard. Ascensus has denied the transfer every time for 3 weeks now. I am even working with a broker to sort it out, so it's not like there should be a ton of errors. 10 out of 10 do not recommend. Do your employees a favor and avoid this company.

Vanguard switched me over to Ascensus two years ag0. Finding information on the website has been difficult and financial transactions are done via mail. Basically, if you have to transfer money, it will not be done electronically but sending information via the USPS and may take up to two weeks. I never had any difficulty with Vanguard transactions and could get them done in two days at the most.

Ascensus is so hard to work with. Just got off a 45 minute phone call with someone who knew nothing. She didn't know what the 529 Quickview was and said she worked for 529s... In the meantime I had to find what I was looking for, by myself. I wish she would have just transferred me to someone who knows what they're talking about.

Horrible customer service, poorly trained staff, disorganized processes. It took an hour and 20 minutes to make a contribution to my Simple IRA.

Ascensus will mislead you! Steer clear of them at all costs! They even lied to the BBB stating they had addressed my complaint when, in fact, it was 6 months later when they responded. The complaint was closed as “unresolved” and no resolution was ever offered. This is a horrible company to invest your funds with.

The guy assisting me was very condescending and rude.

Vanguard switched my account to these garbage thief's. Took me 2 months plus to get my 650k back from them anyway they could stall and hold it they did. Get your money away from them as fast as you can. State federal and local authorities should shut these scammers down !!! Just the worst financial service company I have ever had to deal with. Stay away !!! Get your money out !!!!O

Paid extra for my funds to be sent 3 day! Says on my app and the phone that I should have received in May 30th!! After sitting in hold forever, the representative stated that their syst is changing and the entire day of checks that were to be sent 3 day, went out regular mail. No phone call or email to let clients know! Also it’s been 8 days! Regular mail should be here by now!!

I made an investment of £45,000 with ascensus and didn't get a single penny back. I sent several email but got no reply until I reach out to the team written on my profile name

can't even get to talk to a customer representative

If I can give negative I would. Bunch of crooks!! Do not sign or give them authorization for auto pay. Even when terminated they will process payment and refuse to issue a refund!!

Terrible experience. High fees. And staff does not know anything when asked. Choose something else.

Absolutely attrocious company that has absolutely attrocious customer service. Best of luck getting anyone to respond to emails and even when you can get someone on the phone, they almost never know what you want or what you're asking for or how to provide it to you. I'm so happy I closed my account with them.

I have a 401k with Ascensus and decided to roll it over to another company. They are charging me $633.00 in fees to get my own money!

Non-responsive and very difficult to get ahold of a real person. I feel terrible for their employees. Vanguard threw a large number of customers to Ascensus to save money... I will never patronize or recommend either company to anyone, ever again.

The Ascensus web portal looks like it was designed by a high school student for middle school students to use. It is SHOCKINGLY useless.

What a joke.

Impossible to login, no way to receive MFA text messages and they lock your account after 5 try. Ascensus is an absolute nightmare!!!!