The worst shipping company ever. I've never experienced something like that before. The parcel status hasn't been updated in a while and it shows that the package is being held for a week now with... See more
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Review summary
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Incredibly slow deliveries. Very poor updates in terms of frequency and clarity. Absolutely no means to speak with Customer Service. FAR worse than traditional postal services like USPS or Royal M... See more
Ordered an item from Etsy,who I’ve just discovered have an even worse rating. It was coming from Texas, it travelled through six different facilities then stuck. There is no record of it leaving the U... See more
Company replied
Recently ordered an item on eBay and the item is stuck in Chicago for 3 weeks. Emailed their contact form but received no reply. Their website advised to contact the seller, but the seller doesn’t hav... See more
Company replied
Company details
- Shipping and Mailing Service
- Courier and Delivery Service
- Courier Service
- Customs Broker
- Delivery Service
- e-Commerce Solution Provider
Written by the company
NEED HELP WITH YOUR PARCEL? In most instances you will need to contact the retailer you shopped with to raise your delivery query or complaint and find out how they can help you. Where appropriate they will contact us to make a claim for a delayed, lost or damaged parcel. Why do we ask you to contact the retailer? Please visit this web page for details about why this is what you need to do if you have a lost, late, or damaged parcel: https://www.asendia.com/shopper-support Asendia distributes millions of packets and parcels around the world and our level of reliability is very high. However, we appreciate that on the rare occasion things don’t go perfectly it can be very frustrating and we apologise for any inconvenience caused. WHO ARE ASENDIA? Formed in July 2012 as a joint venture between La Poste and Swiss Post, Asendia is one of the world’s leading international parcel and mail distribution companies specialising in services for businesses, including many online stores. WHAT DO WE DO? You won't see a delivery driver or postal worker in an Asendia uniform because we handle the first part of the delivery process; getting the parcel from the retailer's warehouse overseas to your country. Our local customs broker and delivery partner handles the rest within your country. WHO DELIVERS YOUR PARCEL TO YOUR DOOR OR COLLECTION POINT? It will either be your local postal service, a delivery specialist in your country, or a well known courier company that handles the final-mile delivery. So although you may not have heard of Asendia, you will most likely know the delivery company bringing the parcel to your door or collection point. For more details please visit: https://www.asendia.com/shopper-support
Contact info
United Kingdom
- 08458738155
- customerservice.uk@asendia.com
- asendia.com
1.4
Bad
3K reviews
Replied to 56% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Giving this courier company even one…
Giving this courier company even one star is too much!!!!!!!!! I have been buying from TEMU Buffalo, Skynet NO ISSUES but ASENDIA MY GOD THE WORST EVER!!!!!!!!!! No updates no communication on why my package is taking so long. Temu should remove them from delivery packages!!!!!!!! It’s going on three weeks and I’m still waiting for my package with Buffalo my package would have been here already!!!!!!! Thanks ASENDIA for nothing!!!!!!!!!
April 22, 2025
Unprompted review
Asendia is a criminal organization.
I genuinely can't believe this company is still legally allowed to operate despite "losing" so many packages. It's basically a coin flip whether you'll ever receive your package or whether it will be "lost" never to be seen again.
This sad excuse for a company "lost" my package worth $500 and has no form of customer support other than an online contact form they'll never reply to. Do not buy anything that is shipped through Asendia because you're very likely to not get your item and never get a refund since Asendia does not insure their packages and places liability of any loss on you, the customer.
AVOID THESE SCAMMING THIEVES AT ALL COSTS.
April 2, 2025
Unprompted review
Absolutely Trash Courier Service😾😾
Pathetic courier service.😾
Please stop making use of the courier company "Asendia". Pathetic is not even the right word to describe their service.
My fiance orderd a package from Temu. The shipment process went very fast.
The crap started when it arraived in South Africa.
And I presume Assendia is the problem.
The package have been at JHB airport for almost 2 weeks alone. Nothing has been done. My package is due in 4 days and it is still not in CPT.
April 17, 2025
Unprompted review
Reply from Asendia
Hello,
On rare occasions parcels can be delayed or misrouted and we are sorry for when this is the case and for any inconvenience caused.
We understand that if your delivery is delayed or lost it can be very frustrating, so we apologise for any inconvenience caused and ask that you please visit this web page to view our process for resolving such issues: https://www.asendia.co.uk/shopper-support
Thank you for contacting Asendia and have a pleasant day.
Worse shipping experience ever
Worse shipping experience ever! Ordered an item from Amazon De, turns out it is shipped from USA via Asendia. No tracking number, no updates, nothing! The item never arrived. At least Amazon did a refund. Will never again order form the seller that uses them.
April 14, 2025
Unprompted review
Reply from Asendia
Hello,
We are very sorry to hear you are frustrated and would like to try to help. If you have concerns over a lost parcel, please contact the seller to see if they can refund you or send you another shipment. If they need to raise a claim with us, they will do so, and we will in turn raise a claim with our delivery partner in your country. For more information, please visit the following page https://www.asendia.co.uk/shopper-support.
Thank you for contacting Asendia and have a pleasant day.
Five stars this delivery.
Item ordered in UK on Amazon. It was delivered four days earlier than expected (from US) via dpd group San Diego then Asendia Inbound (Huxloe)/Evri.
April 12, 2025
Unprompted review
Reply from Asendia
Hello,
Thank you for your review, it's very much appreciated. At Asendia we work very hard to offer a quality service and are thrilled to hear that your experience was so positive.
Thank you for contacting Asendia and have a pleasant day.
Got scamde on the tull fee
April 11, 2025
Unprompted review
The delays are truly INTOLERABLE
The delays are truly INTOLERABLE. Packages are stuck for weeks on end at transit points. Not once did I experience a smooth delivery. I am STILL waiting fir a delivery ordered in FEB! You deserve ALL the negative reviews you get.
April 5, 2025
Unprompted review
Reply from Asendia
Hello,
Please be assured we are a highly reputable business. Unfortunately, although our reliability is extremely high, things won’t go perfectly 100% of the time. On rare occasions parcels can be delayed or misrouted and we are sorry for when this is the case and for any inconvenience caused.
If you have concerns over a lost parcel, please contact the seller to see if they can refund you or send you another shipment. If they need to raise a claim with us, they will do so, and we will in turn raise a claim with our delivery partner in your country. I hope this can resolve your issue.
Thank you for contacting Asendia and have a pleasant day.
Dire
Dire. My package, since being received by Asendia, has been “in transit” for eleven days with no explanation.
April 3, 2025
Unprompted review
Reply from Asendia
Hello,
On rare occasions parcels can be delayed or misrouted and we are sorry for when this is the case and for any inconvenience caused.
We understand that if your delivery is delayed or lost it can be very frustrating, so we apologise for any inconvenience caused and ask that you please visit this web page to view our process for resolving such issues: https://www.asendia.co.uk/shopper-support
Thank you for contacting Asendia and have a pleasant day.
The Company is a scam
The Company says the paket was deliverd ob April 2. but it doesn‘t come on the right delivery date!
April 2, 2025
Unprompted review
Reply from Asendia
Hello,
On rare occasions parcels can be delayed or misrouted and we are sorry for when this is the case and for any inconvenience caused. If your order has received a Delivered scan I would advise contacting the final mile courier as they will provide the most recent information in regards to the location of Delivery.
Thank you for contacting Asendia and have a pleasant day.
Assendia is an Incompetent Business
Tracking Number: 00393580940065584784
EEUS016520564AU0
Please don’t use Asendia. They lost the last package of chocolate covered graham crackers I ordered on eBay. There was an attempted delivery 9 days ago, but no 2nd or 3rd attempts as promised and no note as to where the package was. I emailed them several times and was told it was taken to the post office. I called the post office and gave them both tracking numbers. The post office has no record. This company is incompetent.
March 20, 2025
Unprompted review
Reply from Asendia
Hello,
We are very sorry to hear you are frustrated and would like to try to help. If you have concerns over a lost parcel, please contact the seller to see if they can refund you or send you another shipment. If they need to raise a claim with us, they will do so, and we will in turn raise a claim with our delivery partner in your country. For more information, please visit the following page https://www.asendia.co.uk/shopper-support.
Thank you for contacting Asendia and have a pleasant day.
I have never encountered so bad…
I have never encountered so bad services...
I have ordered something from US to Greece.
I refused the package due to very high import taxes.
The return procedure was started and Asendia got the package to return it to the seller, on 05th of January 2025.
Since this day the package (which should go from Greece to US) traveled all over Europe. Asendia has moved the package all over Europe (on 4th of February to Switzerland - Zurich, on 24th of February to Germany - Rodgau).
Today, 25th of March 2025, 3 month later, the package is not yet returned to the seller! IT IS NOT ACCEPTABLE. I WILL TAKING LEGAL ACTIONS.
I really do not understand how a company can provide such bad services and still be on the market today!
January 5, 2025
Unprompted review
Reply from Asendia
Hello,
Please be assured we are a highly reputable business. Unfortunately although our reliability is extremely high, things won’t go perfectly 100% of the time, on rare occasions parcels can be delayed or misrouted, and we are sorry for when this is the case and any inconvenience caused.
Should a parcel be returned to the sender due to an address issue in country, please contact the seller to see if they can refund you or send you another shipment. I hope this can resolve your issue.
Thank you for contacting Asendia and have a pleasant day.
I hope this company goes bankrupt.
Disgusting company. Ordered something from the usa, seller was forced to send it with this comedy joke of a company. It had to go to a shipping facility in new york, then to newark, then it should've gone to sweden and then the uk. It seems to have gotten lost in newark, and hasnt even left the country. It's been a month now. I'd recommend that if a seller has to use asendia, cancel the order and find someone else.
March 23, 2025
Unprompted review
Reply from Asendia
Hello,
We are very sorry to hear you are frustrated and would like to try to help. If you have concerns over a lost parcel, please contact the seller to see if they can refund you or send you another shipment. If they need to raise a claim with us, they will do so, and we will in turn raise a claim with our delivery partner in your country. For more information, please visit the following page https://www.asendia.co.uk/shopper-support.
Thank you for contacting Asendia and have a pleasant day.
Hilarious company and workers.
Hilarious company.
Order an item on eBay in January, until this day nearly April the item is still in transit.
Over three months the item sits in Germany Rodgau, a black hole with lazy worker and unprofessional service.
No need of contacting whatsoever because the answers are all robotic and unhelpful.
March 2, 2025
Unprompted review
Reply from Asendia
Hello,
We are very sorry to hear you are frustrated and would like to try to help. If you have concerns over a lost parcel, please contact the seller to see if they can refund you or send you another shipment. If they need to raise a claim with us, they will do so, and we will in turn raise a claim with our delivery partner in your country. For more information, please visit the following page https://www.asendia.co.uk/shopper-support.
Thank you for contacting Asendia and have a pleasant day.
I have never encountered so bad service
I have never encountered so bad services...
I have ordered something from UK to Belgium.
I refused the package due to very high import taxes.
The return procedure was started and Asendia got the package to return it to the seller, on 16th of January 2025.
Since this day the package (which should go from Belgium to UK) traveled all over Europe. Asendia has moved the package all over Europe (on 4th of February to Switzerland - Zurich, on 24th of February to Germany - Rodgau).
Today, 21st of March 2025, 3 month later, the package is not yet returned to the seller!
I really do not understand how a company can provide such bad services and still be on the market today!
*Update after Asendia's reply:
I have already contacted SIM HOUND, the seller, and asked them to file a complaint but even them do not reply to any of my messages.
*I have noticed there is another review for Asendia, posted by Bruno Maranho.
I am confident, that review is fake! It is a 99% copy/paste of my initial review.
My review is based on my personal experience and not a copy/paste of another review!
January 16, 2025
Unprompted review
Reply from Asendia
Hello,
We are very sorry to hear you are frustrated and would like to try to help. If you have concerns over a lost parcel, please contact the seller to see if they can refund you or send you another shipment. If they need to raise a claim with us, they will do so, and we will in turn raise a claim with our delivery partner in your country. For more information, please visit the following page https://www.asendia.co.uk/shopper-support.
Thank you for contacting Asendia and have a pleasant day.
Avoid at all cost - 6 weeks and waiting
Sent a parcel 6 weeks ago and still waiting. eBay recommended this option and will probably reimburse the money to the buyer. Why using this deplorable service
March 19, 2025
Unprompted review
Incompetant,will not answer emails.
Incompetant,will not answer emails.
Too busy sending out warm and fuzzy PC woke self promotions instead of delivering people’s property.
Ebay should terminate any business with them
March 20, 2025
Unprompted review
Reply from Asendia
Hi Steve,
I apologise for any delays in response to your query. On rare occasions parcels can be delayed or misrouted and we are sorry for when this is the case and for any inconvenience caused.
Please rest assured that the customer service team will respond to your query as soon as possible via the form provided: https://www.asendia.co.uk/contact/customer-support
Thank you for contacting Asendia and have a pleasant day.
My asendia went in to a black hole
My asendia shipment went in to a black hole. How is it possible that this company not yet has been closed down by authorities? Please Mr Trump close this criminal company....
March 17, 2025
Unprompted review
Reply from Asendia
Hi Carmen,
We are very sorry to hear you are frustrated and would like to try to help. If you have concerns over a lost parcel, please contact the seller to see if they can refund you or send you another shipment. If they need to raise a claim with us, they will do so, and we will in turn raise a claim with our delivery partner in your country. For more information, please visit the following page https://www.asendia.co.uk/shopper-support.
Thank you for contacting Asendia and have a pleasant day.
If i could give zero stars i would
If i could give zero stars i would. This company literally lost my parcel the same day they got it. Never in my 35 years of life has a shipping company been so inept that they lost a parcel within 3 hours of picking it up.
February 25, 2025
Unprompted review
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