Asendia Reviews 

Absolutley the worst postal service ever! A parcel from the US arrived at thier facility in Langley UK on 24th June, cleared customs which is next door to them and back to them on 26th June. No tracking update or anything one week later and I still havent recieved my parcel todayJuly 3rd, considering they are less than 40 minute drive from where I am.. its unbelievable! ZERO customer service, tried for nearly an hour to get through. Nobody answers phone, sent email, will be a miracle if they answer. How can these pople be in business??? Do they not realize the stress and anguish it causes people waiting for parcels.. Will send a complaint to office of fair trading and also to ombudsman and anyone else who can see what a farce this operation is! I am FURIOUS!

Worst nightmare ever.
I got a Hungarian courier msg that items are coming from '4Biliard', stated as a Sender.
Called them as definetly has not been order anyting from a Slovakian biliard and snooker company. They confirmed. I called the courier, they stated sender is Asendia UK. No prior msg what they are about to send.
After arguing with the unlucky postman that only small portion of sportsdirect goods arrived, took them and was waiting for the other parcel.
Later that day info was provided package will arrive soon...
So was waiting for the other parcel- which was not dispatched, no shipping info, simply stated returned to sportsdirect on the very same day... No evidence on shpping provided by sportsdirect, no willingness to pay back the huge shipping cost on goods that enver found me.

I ordered an item from Amazon US for delivery to UK. It was due to arrive on 2nd December. The first I'd heard of Asendia was a notification from the UK courier (Evri) notifiying me that they'd received the parcel from them and would be delivering the next day. Tracking showed each step of the delivery from US to clearing customs in the UK. The parcel arrived with me on 24 November, well ahead of schedule. No complaints here.

No communication from Asendia+Evri other than automated it's out for delivery with Tilak the driver who never shows up, never calls to say he's lost, yet tracking has had parcel at depot and out for delivery every day since 24 Aug, some 10 days now! Last year they delivered a valuable tech item to the wrong address (claimed it was mine) and I never got the goods or money back.

I ordered from the website called printerval(which is a legit company) and they used asendia to ship my order. the first few days were fine, the tracking was updating just fine. However i went on my email this morning and found that the link they provided me with doesn’t work anymore. I tracked it from another app and it said they do not have any data for my package. I would love a refund and for this company to get investigated. My order is (LF060669804FR) for reference. Scamming con- artists who should not be a provider what so ever.

Asendia has a truly horrible page to pay duties and tax. It manipulates the customer in believing to be able to pay by credit card but has made a form that forces the customer to open a PayPal account. This is a devilish approach to offering services to the people abusing the not so well informed.

Tracking reference: 3XO3-V0KG-3E32-K

My parcel was sent via Asendia in end of november 2022. After a lot of emails they declared my parcel lost via email 20th of january of this year. However I paid my taxes for this parcel, which was then lost, via Asendia. I have since then tried getting in contact multiple times via email and not gotten a respond via my refund of taxes(not refund of parcel which is already handled). If I check my tracking information it says it is still in transit even though I have received confirmation it is lost. Still waiting for my refund for my taxes almost 3 months later. Without them answering me.(whole process has taken over 4 months and still ongoing).

My name is David Eade from Eade & Sons Ltd, we have been with Asendia (Formely wnDirect) for 10 years now. The service they provide for small and large businesses is a chance to get orders from the UK into Europe and Rest of the world for seriously cheap prices, we have experienced problems with them but they fix them and the staff are exceptional. Without them we couldn't have survived in business for as long as we have and we look forward to continue using them for the forseeable future. If you are looking to join Asendia and you have seen all the negative feedbacks I would be happy to do a facetime with any new customers to show them the service we get. 01613362595 is my contact.

I'm getting emails from you...allegedly...saying my parcel from Asendia is out for delivery, then another saying it's left at the delivery address!!!
I think these mails are a scam and refuse to open the link as I don't have anything outstanding.
If I did, it would show my "delivery address" in the email.

Parcel was left in the block where it could have been taken. Nobody buzzed my door and the photo was NOT of my parcel.

I sent a parcel on the 24th August 2021 to Italy using Hermes international. On the 27th August I received am email from Asendia asking me to pay 12 euros duty on the parcel which i did by Paypal.Norsk shipping were handling the parcel but were waiting for clearance from Asendia that the duty had been paid which never came despite them having my money off me. In October last year Norsk Shipping informed Hermes that the parcel was being returned to the sender as no duty had been paid on the parcel. I contacted Norsk to tell them that I had paid the duty to asendia but they told me that i would have to get in contact with them which i tried to but was impossible.I have never received the parcel back to this day. I was fortunate that I had paid Hermes and Asendia by Paypal so i submitted a dispute against both transactions and got my my money back in February this year both disputes were not contested by either company which shows how bad and disorganised they are. So I got my shipping and duty costs back but unfortunately i have never received my parcel back, Goodness knows what black hole it disappeared in. I did have insurance on the parcel but i have had little success contacting Hermes to submit my claim. Will never use again and will not use courier companies who use Asendia

No tracking info still waitin on an order from 30th November GAMLABNY1406443215

Package hasn't moved since the 22nd of…

Package hasn't moved since the 22nd of November and hasn't updated the tracking so I don't know if it's lost or what. No response from anyone. I recieved a package from the same sender already and that was sent after this one that is lost.
I have contacted on site but no reply. Hopefully someone gets back as this is already a replacement package.
Ref.SJV10013529
Still no contact over a week from their customer service team.
Wouldn't recommend using this service.
Avoid at all costs.

My parcel was not delivered even though I was in my house and there was a door knocker and a printed message on the door requesting people to knock loudly. In order to not have to wait for the for the door to be answered, I was left a note that my parcel was being taken to a local deposit for me to collect (a 2 hour round journey for me using buses). The sender of my parcel paid good money to have my parcel delivered which this company failed to do.

I'm waiting on 3 parcels from they say they can't find theam even thoe they say been custom cleared. I'm starting to lose hope 1 is OK 2 is bab but losing 3 parcels never have I ever had such a stressful time wid a courier AS056165765 pls help 669362677 673807543

Ordered from Next, now next have changed there delivery from DHL to Asenda uk who used seur, the parcel was delivered but not to the addressee!!!! I had three companies involved to see if we could trace where my parcel was delivered!!! Asenda who despatch my parcel from the UK, just told me to go back to the retail company!! Wow such professional service !!! You would think as they started the delivery service you would think they would of carried it out !!! No, just did not care at all....so if anyone is thinking of using Asenda uk who forward the service to SEUR!!! Do not waste your time or money...as it like dealing with twiddle dee and dwindle dumb !!!!!!

Asendia has proven to be a totally unreliable and incompetent company.
I think it's ridiculous to pay so much for a delivery that takes more than a month to arrive (assuming it arrives!).
My pack has been stuck since September 6th in an office in my city a few miles from my house for no reason at all. if I didn't have a handicap that keeps me in bed I would have come to get it. there is no way to get in touch with this ""delivery company "" other than by leaving them a review and hoping that some of these alleged "professionals" will get back to you. I am going to wait until tonight, then I will ask for a refund. In the meantime I put anyone on guard against relying on these incompetents !!

Shame on you.

Bad company!!!toooo toooo tooo slow delivery! I did’t receive yet!

This company is a joke. NEVER USE THIS COMPANY. My sister send some organic dry food for my handicap daughter two months ago and "normally" I should receive my parcels the 11th of January. It is 10th of March and no proper reply from this company no update no info. Then suddenly a mail receive telling that they are sending back to sender. Then Nothing and the parcels got lost. Yes my parcels are lost. You are liar. Close your company and don't still people money and time....

Horrendous. Package is weeks late and no response from customer service.