Ashley AnnReviews 

653
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 68 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and positive attitude, making interactions pleasant and productive. The service provided is frequently highlighted as exceptional, with many people appreciating the personalized approach, efficiency, and ease of their overall experience from design to completion. Consumers are particularly impressed with the high quality of products, the stunning design features, and the excellent installation work, often noting the attention to detail and craftsmanship. However, some reviewers were not happy with the installation service, citing issues like mess left by fitters, slow progress, and fundamental design errors leading to appliances not fitting correctly. A few other people also felt that communication regarding issues was poor, and some experienced significant delays in project completion.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting their helpfulness, professionalism, and attention... See more

Service

Clients share positive opinions on service, with many reviewers highlighting excellent service from start to... See more

Product

Reviewers highlight positive aspects of product, with many expressing delight and satisfaction with their new... See more

Quality

Consumers find quality to be positive, with many reviewers blown away by the aesthetic and quality of... See more

User experience

Customers consistently note positive experiences with user experience, highlighting a smooth and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From the first visit by Bethany to measure out and design our new kitchen , we felt in safe hands. Design choices were made together and now that we sit in our beautiful kitchen we feel it is as much... See more

Rated 5 out of 5 stars

We chose Ashley Ann to design and install our new bathroom as they came up with some really good ideas that were aligned to exactly what we were looking for. The tradesmen who carried out the install... See more

Company replied

Rated 5 out of 5 stars

Everything went smoothly, correct and on time. Communication was very good, always been kept in the loop and all work done to the high standard expected from Ashley Ann. All workmen were very polite,... See more

Company replied

Rated 5 out of 5 stars

Second time using Ashley Ann, first time for a kitchen 8 years ago which still looks as new, this time for our bathroom. It’s only a small bathroom but Allyson designed us new layout and the installat... See more

Company replied


Company details

  1. Interior Designer
  2. Bathroom Remodeler
  3. Bedroom Furniture Store
  4. Furniture Store
  5. Kitchen Supply Store

Written by the company

Ashley Ann is a family owned and run business which has been successfully operating for over 30 years. Based in Wick in the far north of Scotland, we’ve always focused on combining superb design and high quality manufacturing, with outstanding levels of customer service for our kitchen, bedroom and bathrooms offer. We have showrooms right across Scotland, with our expansion into England including the acquisition of the long-established English Interiors business in Leak, Staffordshire.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

653 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 40% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(653)

58 reviews in the last 12 months

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Rated 5 out of 5 stars

Scot from the Glasgow branch of Ashley…

Scot from the Glasgow branch of Ashley Ann has been extremely helpful from start to finish on our order. So much so we used the Glasgow branch over our local one in Stirling. Attention to detail and communication with our fitters was fantastic not to mention how happy we are with our new kitchen. Very happy customers and would highly recommend.

September 1, 2023
Unprompted review
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Reply from Ashley Ann

Hi Jordan

We're delighted to hear you had a great experience with our Glasgow branch. We hope you enjoy your kitchen for years to come.

Rated 5 out of 5 stars

Allyson was very good in both the…

Allyson was very good in both the design phase of the kitchen and helping us to resolve any issues during the kitchen being fitted.

The quality of the kitchen was excellent I would definitely recommend Ashley Ann, a great product and service.

November 15, 2023
Unprompted review
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Reply from Ashley Ann

Hi Phillip

We're glad you're happy with the service you received from Allyson and the quality of your kitchen. Thank you for taking the time to leave a great review.

Rated 5 out of 5 stars

Stunning new kitchen from a great company

Maria at Ashley Ann was very helpful and very patient as the design of my kitchen changed several times for various reasons including cost, hidden problems with my old kitchen, and my stubbornness over giving up my long-desired American-style fridge-freezer due to space limitations. However I was really pleased with the final design and, post installation, it looks stunning.

Many thanks too to Sara and her team at 168 Interiors who did the fitting. Again very patient with me over the changing design - even coming out with Maria on a Sunday in order to finalise it. Brilliant job.

Perhaps a bit more time could have been spent with me on things like additional cupboard fittings as, post installation, one or two cupboards could do with some form of pull-out storage - as an inexperienced kitchen buyer these were some of the things I hadn't thought of and maybe needed a bit more guidance. However I can revisit those in a year or two as I need to buy a new hob and oven - two of the items I'd omitted in order to keep costs down - and I will certainly be going back to Ashley Ann for help with that.

November 6, 2023
Unprompted review
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Reply from Ashley Ann

Hi Gordon

We're so glad to hear you are happy with your final installation and that you had a good experience with us, we certainly take on board your points for improvement. Looking forward to working with you in the future.

Rated 5 out of 5 stars

Matching units to our existing kitchen.

We chose Ashley Ann because our existing kitchen had been fitted by you so we wanted the new units to match. We had very helpful advice from Beth Blair regarding the new matching units and about how they would fit in. Now that everything has been installed we are delighted with the outcome. The original design by Cala was for it to be a dining kitchen but we wanted a working kitchen with a breakfast bar and that is now what we have.

October 6, 2023
Unprompted review
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Reply from Ashley Ann

Hi Vivien

Thank you so much for taking the time to leave us a lovely review. We're glad Beths wealth of knowledge served you well. Enjoy your kitchen.

Rated 5 out of 5 stars

Very high standard

The level of guidance and care shown to meet customer needs exceptional.

October 11, 2023
Unprompted review
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Reply from Ashley Ann

Hi Eleanor

Thank you for taking the time to leave us a great review.

Rated 5 out of 5 stars

Excellent Service & Quality

Sophie at AA was lovely to deal with. Knowledgeable, efficient and good at communicating. The kitchen units are excellent quality and the appliances are exactly what we wanted.
The only flaw is with the delivery company they use - I would recommend triple checking the timings but other than that, go to Ashley Ann!

September 27, 2023
Unprompted review
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Reply from Ashley Ann

Hi Emma

Thank you for your constructive feedback we take everything into account. We're glad you had such a good experience with Sophie.

Rated 5 out of 5 stars

Amazing media wall

Having had Ashley Ann install all the kitchens in our Cala home/estate 9 years ago, they’be subsequently done additional work over the years including a kitchen upgrade, fitted bedroom wardrobes & just recently, a media wall. Jill knocks it out the park each time with her designs, tweaking along the way (multiple times!) to get the end result to the budget each time. Workmen on site are always spot on and know what they’re doing.

September 1, 2023
Unprompted review
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Reply from Ashley Ann

Hi Joe

We are ecstatic to hear that you have trusted us time and again with your home renovations. Thank you for taking the time to leave us such a great review.

Rated 5 out of 5 stars

Great kitchen for a good price

Maria from the Edinburgh office designed our kitchen. She was incredibly helpful and lovely throughout the entire process, and everything was taken care of swiftly.

We decided to go with Ashley Ann after meeting and receiving quotes from multiple kitchen suppliers. Ashley Ann were the most pleasant to meet with, and did not use aggressive sales tactics to try and get us to commit. They have very reasonable prices for much higher quality materials and workmanship.

We absolutely love our kitchen - thank you to Maria and the Ashley Ann team!

June 5, 2023
Unprompted review
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Reply from Ashley Ann

Hi Emily

We're glad to hear you had such a positive experience with our Edinburgh showroom and are so pleased with your finished kitchen. Thank you for taking the time to leave a lovely review.

Rated 5 out of 5 stars

Great quality and design

On our first visit to Ashley Ann in Aberdeen Joanne promised to give us a kitchen we would love.

She listened to what we wanted and presented her design. We made some changes with appliances along the way and she redesigned to accommodate this and was on hand to help with all aspects of our kitchen.
Our fitter, Harry and his team were great, very professional and never forgot that they were working in someone’s home. We had a small issue with our worktops and Joanne and Harry got the company to come back and fix the problem very quickly.
Great quality kitchen and manufactured in Scotland which also helped us make our decision to have an Ashley Ann kitchen.

Going back to the beginning, Joanne delivered on her promise, we absolutely love our kitchen and would recommend Ashley Ann to anyone.

May 15, 2023
Unprompted review
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Reply from Ashley Ann

Hi David

Thank you for trusting Ashley Ann Aberdeen with your kitchen renovation. You were in safe hands with Joanne. We hope you enjoy for many years to come.

Rated 5 out of 5 stars

ur experience with Ashley Ann kitchens…

Our experience with Ashley Ann kitchens in Inverness was just the best.
Everyone we spoke to were so lovely and helpful.
The person we were dealing with was Brodie, he is such an amazing young man and could not do enough for us. Nothing was ever a bother for him.
We are delighted with the quality of our new kitchen, we would highly recommend Ashley Anne kitchens Inverness.
David&Mona

June 23, 2023
Unprompted review
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Reply from Ashley Ann

Hi David and Murdina

Thank you for taking the time to leave us a wonderful review we're happy to hear Brodie was such a great help.

Rated 5 out of 5 stars

Top quality service from start to finish

From the minute we walked into the showroom and were introduced to Jill, we have been delighted with the quality of service and product. Communication throughout was first class, the advice and suggestions were well thought through and spot on the the installation team suggested by Ashley Ann were brilliant.

April 21, 2023
Unprompted review
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Reply from Ashley Ann

Hi David

We are delighted to hear that Jills expertise was so valuable to you. We appreciate the lovely review.

Rated 5 out of 5 stars

Ashley Ann proved the perfect partner…

Ashley Ann proved the perfect partner for our kitchen redesign.
Our designer Scott impressed us with his advice and creative solutions to maximising the amount of storage space and work top area. His addition of a peninsula workstation to the plan solved a long-standing issue with the kitchen.
Installation was straightforward and of a very high standard, the fitters solving any issues that arose quickly and without fuss.
The units and worktops are of very high quality, and the overall finish was to a very high standard.
We can't recommend Ashley Ann highly enough for anyone considering a large scale redesign of their kitchen.

September 15, 2022
Unprompted review
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Reply from Ashley Ann

Hi Craig

We are thrilled to hear that Scott's expertise contributed to the success of your kitchen design project. Thank you for taking the time to leave such a great review.

Rated 5 out of 5 stars

What a great team Ashley Ann at North…

What a great team Ashley Ann at North Berwick are to work with. The whole process from the initial meeting with Sophie to discuss my ensuite design, to the designing of it and the installation was dealt with in a friendly, professional. Excellent communication throughout. Colin Law's installation team were a pleasure to have working in my house. Their attention to detail is second to none, nothing was a bother. Delighted with my new ensuite. Can highly recommend Ashley Ann North Berwick and Colin Law FM services.

June 21, 2023
Unprompted review
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Reply from Ashley Ann

We appreciate your lovely review and are delighted to hear that you had a wonderful experience.

Rated 5 out of 5 stars

Highly Recommend

Highly Recommend. Was recommended ashley ann by a family friend and I am so glad we did. Gavin went above and beyond to design and provide our dream kitchen. We gave him our budget and he kept it within that and nothing was ever too much. We had some minor issues with appliances and they were fixed instantly no hassles. If you are wanting a high quality kitchen I would definitely recommend Ashley Ann.

May 15, 2023
Unprompted review
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Reply from Ashley Ann

Thank you very much for your wonderful review Kirsty.
We’re glad you’ve had such a great experience.

Rated 5 out of 5 stars

Delighted with our new Ashley Ann kitchen

After a period of over thirty years we finally decided it was time to replace our old pine kitchen. Visits to a range of kitchen suppliers over several months followed and we eventually decided on Ashley Ann. We were impressed not only by the high quality of workmanship and the wide range of units, worktops and appliances on display, but also the help and guidance offered by staff. We particularly thank Peyton for her professional advice in design and planning, and John for expertly and carefully installing the units and providing additional advice. We are absolutely delighted with our new kitchen and would highly recommend Ashley Ann.

March 27, 2023
Ashley Ann logo

Reply from Ashley Ann

Hi David

We're so happy you chose us to carry out your home renovation. Thanks for the lovely review that means a lot.

Rated 5 out of 5 stars

High quality kitchen and service - Stirling

We have recently had an Ashley Ann kitchen fitted which we are absolutely delighted with! We were recommended Ashley Ann by our architect and when we visited the Stirling showroom we were impressed with the quality of their products. We also liked that Ashley Ann is a family run, Scotland based company with much of the manufacturing undertaken in Wick. Carrie Ann’s design was brilliant and she gave very attentive customer service. The fitters Jonny (and his team) were fantastic to work with, and showed great attention to detail. Would highly recommend Ashley Ann if you are looking to get a new kitchen!

June 5, 2023
Unprompted review
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Reply from Ashley Ann

We are delighted your architect put you in touch with us. Enjoy your new kitchen.

Rated 5 out of 5 stars

Definitely recommend Ashley Ann

Excellent service from Maria in the Sighthill Showroom. Pawel did most of the work removing and installing our new kitchen and we could not fault him. Thank you. Sara also from 168 was around if we needed her. Really pleased with our new kitchen.

November 15, 2022
Unprompted review
Ashley Ann logo

Reply from Ashley Ann

Hi Jane

Glad to hear your renovation went well. Thanks for taking the time to leave us a review.

Rated 5 out of 5 stars

Life changing renovation

Cannot recommend the Ashley Ann Glasgow branch highly enough. With a particular forever thanks to Jill Anderson for her exception design flair and attention to detail. My new Ashley Ann kitchen was part of a home redesign that Jill spent hours of patience with me to get the perfect kitchen & utility design for my home and most importantly my family…it really has changed our lives.
Thank you Jill & the team at the Glasgow branch!

December 23, 2022
Unprompted review
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Reply from Ashley Ann

Hi Tanya

We are so pleased to hear that your experience went well with the Glasgow team. We hope you enjoy your new kitchen and utility for many years to come.

Rated 5 out of 5 stars

Very happy with my bathroom!

I am so glad I used Ashley Ann to renovate my bathroom as from design through to completion of the works I felt supported and listened to and everyone involved went the extra mile to help create the bathroom I wanted within the budget I had available.
The quality of the tradesmen who did the fitting out of my bathroom was first class and no problem arose without a solution being found to solve it. A big thanks to Craig, Gavin, Marshall and everyone else involved. Would thoroughly recommend Ashley Ann to friends and family.

May 20, 2023
Unprompted review
Ashley Ann logo

Reply from Ashley Ann

Hi Kath

We are so glad to hear your renovation and installation went so well. Thanks for taking the time to leave us a great review.

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