Asian Suits OnlineReviews 

41
TrustScore 4 out of 5

3.8

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Rated 5 out of 5 stars

Omg omg the most beautiful suit I have ever seen took longer than expected but it was worth the wait . Can't wait to wear it to my friends wedding thank thank you soooo much buy buy buy amazing 😍

Rated 5 out of 5 stars

You can’t go wrong for the quality and price of these clothes. Ordered for Eid as couldn’t find anything locally. I’m always worried ordering Asian clothes online due to fitting/quality issues and wan... See more

Rated 1 out of 5 stars

Order from here over a month ago, biggest mistake I made. My parcel still hast arrived and i can see many others on reviews are missing too. Worst customer services no result a month after orderi... See more

Rated 1 out of 5 stars

Disgusting Customer Service I ordered one suit on 10th Mar 2023, it is now 17th March. Apart from the confirmation email which states Hermes - 4 days tracked, I have received no updates re... See more

Company replied

Company details

  1. Women's Clothing Store
  2. Clothing Store

Information provided by various external sources

Designer punjabi and anarkali dresses, sarees, latest bridal wedding dresses online UK Shopping sale, Buy fancy, traditional and long frocks, party wear clothes


Contact info

3.8

Great

TrustScore 4 out of 5

41 reviews

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No history of asking for reviews

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3.8

All reviews

(41)

0 reviews in the last 12 months

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Rated 5 out of 5 stars

excellent service

Was hesitant to order because of current situation however, I was not disappointed. Great service, great communication, quality is excellent and true to image. Will be ordering again! Very happy customer.

May 19, 2020
Unprompted review
Rated 5 out of 5 stars

I'm so happy with my suit, so worth it!

I was in need for a suit for Eid but was nervous at the same time as I dont like doing online shopping. I have to say I recieved my suit today and I'm so glad I ordered from asiansuitsonline. The suit came fast and I'm so happy with the quality of the suit. I love it... my family also ordered from them and they are also very happy. I ordered for my daughter now and waiting on her dress. Cant wait and I'm sure she will be very happy too. Thank you so much and will be ordering again soon.

May 18, 2020
Unprompted review
Rated 5 out of 5 stars

Gorgeous clothes

Just received my order I can’t believe how fast the delivery came. The suit is absolutely gorgeous so much better in real, will definitely be ordering from you guys again. Thankyou once again brilliant service and website was so easy to use.

May 18, 2020
Unprompted review
Rated 5 out of 5 stars

Thankyou Asian Suits Online For you…

Thankyou Asian Suits Online For you Excellent 5* service.. I got my Eid Clothes today And guess what they Are way Better then expected.. I’m over the moon can’t wait to wear them..thankyou so much.. will 100% be recommending to my family and friends.. thankyou so much..

May 18, 2020
Unprompted review
Rated 5 out of 5 stars

A Beautiful Variety

First time I've bought an Asian suit online, safe to way i was not disappointed at all. Design, stitching, quality was fantastic. Delivery extremely speedy. Eid Ul Fitr outfit sorted! Will definitely be back for my Eid Ul Adha outfit!

May 18, 2020
Unprompted review
Rated 5 out of 5 stars

Loving the quality

I bought a few outfits last week. Every single one of them came in great condition, quality on the outfits is stunning. Super satisfied with my experience and looking to buy again!

May 18, 2020
Unprompted review
Rated 5 out of 5 stars

A Perfect Eid Outfit

My suit came through the post today. Wasnt expecting it to come so soon! So thank you for the speedy delivery! Absolutely stunning outfit and I'm mega excited to wear it on Eid. Will definitely be buying from you again!

May 18, 2020
Unprompted review
Rated 5 out of 5 stars

Outstanding

If there were 6 stars I’d give them 6! Phenomenal service and a pleasant shopping experience from start to end. Suit came today in perfect condition. Was bought for a dear family member, safe to say they loved the surprise and can’t wait to wear it on Eid! Thank you again Asian Suits online, you were amazing!

May 18, 2020
Unprompted review
Rated 5 out of 5 stars

Great Eid outfit!

Ordered my eid outfit along with other family members on Asian Suits Online, when they arrived the quality was amazing were all pleased with how quick the service was. Can’t wait to wear it!

May 18, 2020
Unprompted review
Rated 1 out of 5 stars

Took my money, they dont have the goods and wont refund

Our order number is 7052. My daughter placed an order for two identical suits before Ramadan started.
We got a message that only one was available so we cancelled order.
Daughter has rang them and spoke to them, was told money would be refunded. Since then they wont answer her call;
two weeks later I rang myself and was told that he money would go back into our account. Two more weeks have gone, no money and they wont answer my call. I think I have exhausted all avenues for contact and so now its time to call in trading standards.

May 18, 2020
Unprompted review
Rated 5 out of 5 stars

I usually don’t like to do shopping…

I usually don’t like to do shopping online mostly asian suit. This was my first time and i just try on this website where i find a lot of opportunities of asian dress when i see the dress that i like it i just order and day to day i was so excited for the dress i always look at the door 😂 when the courier come and i get my dress. Over all the dress is soo nice the way is stitched and I don’t have word too say that i love it thanku asian suit and the delivery was fast around one week in my family everyone like it and they will shopping on asian suit online uk and also included me

May 16, 2020
Unprompted review
Rated 5 out of 5 stars

Great Quality Clothes

My sister ordered the suit for me stating it 'looked nice' I usually HATE asian clothes even the partywear outfits but I got to say I loved the outfit the fit was perfect. Would deffo reccomend to everyone.

May 7, 2020
Unprompted review
Rated 5 out of 5 stars

BEST ONLINE STORE!!

Where do I begin . . . Fantastic service over WhatsApp and over the phone. I ordered 3 partywear suits and everything was precise and spot on. There isn't any bad points about the business or the customer service and the clothes are BRILLIANT quality! Definitely cant wait to order some more outfits. The items got shipped in the space of 24 hours and I had them! One of the BEST online stores for clothes. Would deffo recomend to everyone. Once again a huge thankyou guys!!!

May 7, 2020
Unprompted review
Rated 5 out of 5 stars

I love the outfit

I love the outfit, thank you soo much, I only ordered it yesterday and just got it, very fast thank you very much xxxx

February 28, 2020
Unprompted review
Rated 1 out of 5 stars

Disgusting service

I ordered two kurtas on the 17th feb 2020, it is now 24th feb, the website says 5 working days for UK delivery, other than the order confirmation I have received no updates regarding my order or delivery. I have tried to contact them twice and had no response. This service is beyond disgusting. I want to know where my order is

February 24, 2020
Unprompted review
Asian Suits Online logo

Reply from Asian Suits Online

Hi

Please provide us with your order number so we can allocate your order, you can either contact us by email, whats app, telephone 0800 023 6118

Rated 1 out of 5 stars

First time ordering from this place- NEVER AGAIN!

First time ordering from this place - the eta was miscommunicated as they failed to mention the actual week they just gave me a random day, after a lot of back and forth communication they processed a refund without me asking for one a week into me waiting for the suit which was for an important family wedding! The service and communication was beyond disgusting they are extremely unprofessional and unreliable and I will never order from them again or recommend to anyone ever!

April 18, 2019
Unprompted review
Asian Suits Online logo

Reply from Asian Suits Online

Firstly we would like to apologise for the your experience with us.

All delivery information is stated on our website under delivery information.

Upon processing the order by our warehouse team our team noticed missing pieces within the suit such as dupatta and trouser material, therefore we had emailed the customer to notify them as it was our last piece in stock. We offered the customer an alternative suit or a full refund on the order.

Customer replied she would not like a refund or alternative suit, she would only like to have that suit.

Our response advised the customer we cannot send out an incomplete suit, as it is bad representation as a company also it would disappoint the customer.

Therefore for 48 hours no response was received from the customer whether she would like to choose an alternative suit or a refund.

We as a company have a procedure before sending goods out, we must make sure all pieces are within the packaging and no damages on the item, before sending, otherwise the customer will be notified to choose an alternative suit or a refund.

We do not like to hold any funds as the funds paid by the customer belong to the customer until goods have been delivered, therefore we had no option but to process a refund.

We apologise for any inconvenience caused, we hope to hear from you again.

Rated 5 out of 5 stars

Fast service

I didn’t expect it to be that quick, ordered it yesterday morning and received my order the following day, I love my suit thank you

September 4, 2018
Unprompted review
Rated 5 out of 5 stars

Stunning Suits

I ordered just before EID and really needed them urgently, Asian Suits Online went out of their and sent it next day delivery, and when I received the suit, it was better than the picture, I would definitely recommend this company, the service is amazing

September 2, 2018
Unprompted review
Rated 1 out of 5 stars

RUBBISH SERVICE!!!!

I wish I could give this rubbish service zero stars. I am absolutely appalled.

We ordered two dresses three weeks or so before Eid ul Adha, which is a reasonable time for ordering a dress so it comes in time, no?

Well, I was sadly wrong. Turns out if you want to get a dress from this service, you’ll just have to suck it up and not order anything at all.

Their service clearly states that all orders are dispatched and delivered within five working days, but this was not the case. We emailed them after waiting for 2 weeks to ask about the delivery date and they stated that: “Clothes were dispatched on Thursday and will be here by the following Wednesday”. Keep in mind that the clothes were dispatched 2 weeks after the order had been confirmed, and they were slotted to arrive less than a week before Eid.

Still, we thought that this would be enough time to get it sewn, but no! The clothes ended up arriving a day late and, shock, only one of the pieces we ordered actually came.

If you recall, I stated early on the review that we ordered two dresses. However, three weeks after order, only one of them arrived. And what disgusts me beyond belief is their manner of notifying us.

The DPD delivery worker leaves the parcel with us and drives off, tight-lipped. We open the parcel and on the delivery note there is our notification next to the missing dress, scrawled messily in pen— “Sold out, refund being processed”. We were made to wait and suffer for three weeks, and when the order did finally arrive, it contained only one dress. The missing one was meant to be worn on Eid.

What are we meant to do with less than 5 days left before Eid? How are we meant to summon a dress and get it stitched by a tailor in time?

“Sold out”??? If the outfit was actually sold out why did you choose to tell us when the delivery came and not through an email or phone call? You tell us the clothes have been dispatched but then say they don’t even exist. Should we trust you at all?

I am absolutely horrified. Please do not ever order from this site.

tl;dr : AsianSuitsOnline is an appalling service and does not deserve to be purchased from.

August 16, 2018
Unprompted review
Asian Suits Online logo

Reply from Asian Suits Online

Hi Aliya

We would like to sincerely apologise for the service you have received, please allow us to assist you further by providing us more information so we can improve our service as a company, please send us an email with your concerns so we can investigate any issues occured
from our team with your order.

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