I’m not tech-savvy at all, but they made everything feel simple and manageable no jargon, just real help. The expert guided me through every click, waited patiently while I followed, and even encourag... See more
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Review summary
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Based on these reviews
The lady I communicated with was clear in her help, didn't patronise or give too many instructions at once. I felt comfortable feeding back as a non electronics person. When I was unable to do someth... See more
Company replied
I woke up to a Wi,Fi issue, reached out immediately, and everything was working again within 15 minutes. Perfect way to start the day. I didn't even finish my toast before the problem was solved. Supe... See more
Company replied
You are using some of the best people in the industry. I can't applaud enough their timeliness, knowledge, courteousness, and professionalism. My technician was always there with good advice and know... See more
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Company details
About Ask-Crew
Written by the company
🔧💡 Ask-Crew connects you with certified experts anytime, anywhere, to solve your everyday technical and home service challenges.
Our professionals are here to provide reliable solutions to your everyday problems.
⚡ On-Demand, 24/7 Support:
Connect with an expert in minutes whenever you need help – no appointments, no waiting.
✅ Certified Experts:
Every expert is vetted and highly qualified, so you get trustworthy answers every time.
🛠️ Every Problem Solved:
From computers, phones, and Wi‑Fi to home appliances, plumbing, and car repairs – we have an expert for it all.
Our Customer Care team is available 24/7 to assist you.
Feel free to reach out at help@ask-crew.com or call us anytime at +1 888 878-7694.
Contact info
United States
- (833) 600-0218
- help@ask-crew.com
- ask-crew.com
4.4
Excellent
4K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Ask-Crew
Hello, Mary!
We appreciate your feedback. It’s great to know that the assistance you received made things easier and led to a quick solution.
Best regards,
Matthew, Ask-Crew Support
help@ask-crew.com or +1 833 600 0218
Be aware of their monthly subscription charge
I was directed to Ask-Crew when I was searching for the error code displayed on my washing machine. Ask-Crew did not make clear the pricing for the chat advice. It did not mention it was a monthly subscription service once you authorised the Paypal payment.
The chat conversation was very efficient. But it did not help me to solve the problem. I was advised to switch the machine off at the power socket & on again (which I have already done so before the chat) and pressed the start button for 10 seconds to reset. Neither resolved the problem. I was then advised to contact an appliance repairer.
I paid £25 for this chat without getting any additional/useful information than what I gathered from Google search. Please make sure you ask for the cost of using their service before giving out your payment details (eg. Paypal).
November 25, 2025
Unprompted review
Reply from Ask-Crew
Hello Hui,
Thank you for taking the time to share your experience. We understand how important it is to feel fully informed, and we’d be glad to take a closer look at your account to clarify all the details for you. Our team is here to help ensure everything is properly reviewed and to assist with any questions you may have.
Please feel free to contact us at help@ask-crew.com or +44 7700 170576, and we’ll be happy to assist you further.
Best,
Matthew, Ask-Crew Support
help@ask-crew.com or +44 7700 170576
They explained how to take care of my…
They explained how to take care of my car battery in different seasons, including when to check fluid levels, how often to test charge, and what signs show the battery is weakening. I never knew these things before, and now I feel much more confident that I can prevent problems instead of reacting to them.
November 25, 2025
Reply from Ask-Crew
Hello Liv,
Thank you for your feedback! We’re really glad the guidance helped you understand how to care for your car battery through different seasons. It’s great to hear you feel more confident now and can prevent issues before they start. We appreciate you sharing your experience!
Best,
Matthew, Ask-Crew Support
help@ask-crew.com or +1 833 600 0218
Sandra did get the problem of lost…
Sandra did get the problem of lost address file in outlook fixed - much appreciated - took a while but its finallaly done - thanks to here expertise and patience
ED Flagg
November 24, 2025
Reply from Ask-Crew
Hello Ed,
Thank you for your feedback! We’re glad to hear the issue with your Outlook address file was fully resolved. It’s great that the process, even though it took some time, ended successfully and that the support felt patient and effective. We appreciate you sharing your experience.
Best,
Ethan, Ask-Crew Support
help@ask-crew.com or +1 833 600 0218
His Patience and clarity in explaining…
His Patience and clarity in explaining things to me. I'd like to let him know that the 'Lenovo' receiver and keyboard is working ok on my HP. my problem is resolved. /thanks very much to Mike B. Linda Trudo
November 24, 2025
Unprompted review
Reply from Ask-Crew
Hello Linda,
Thank you for your feedback! We’re glad to hear the explanation helped and that everything is working properly now on your device. It’s wonderful that your issue is resolved, and we appreciate you sharing your experience with us.
Best,
Ethan, Ask-Crew Support
help@ask-crew.com or +1 833 600 0218
Dishonest Practice
I received the information, Rings customer service phone number. I feel this way of getting their number is a round about way to get your company subscriptions. Dishonest is the only way to discribe it
November 24, 2025
Unprompted review
Reply from Ask-Crew
Hello Roy,
We appreciate your review. We are an independent question-and-answer service and not connected to Ring, which is why we provide verified information and expert assistance directly through our platform. All subscription details are shown at sign-up so users can make an informed choice. For any questions about your account, our billing specialists can assist you at +1 833 600 0218 or billing@ask-crew.com.
Best regards,
Ethan, Ask-Crew Support
billing@ask-crew.com or +1 833 600 0218
Why should I have to pay an expert to…
Why should I have to pay an expert to answer a question about something I'm thinking of buying?, I feel this is a scam
November 24, 2025
Unprompted review
Reply from Ask-Crew
Hello Andrew,
Thank you for sharing your thoughts. Our service connects users with experts who provide real-time guidance, and the subscription terms are displayed during registration so every user can review them before continuing. If you have any questions about your account or would like our billing team to take a look, you can reach them at billing@ask-crew.com or +44 7700 170576.
Best regards,
Ethan, Ask-Crew Support
billing@ask-crew.com or +44 7700 170576
Henry I spoke with
Henry I spoke with, listened and advised me very well but it said pay a pound and they took 24 pounds out so be warned
November 24, 2025
Unprompted review
Reply from Ask-Crew
Hello David,
We appreciate you taking the time to leave a review. It’s great to know the expert was able to assist you. The full subscription information appears during sign-up, and our billing team can review your account and provide clarification if needed.
You can reach them at +44 7700 170576 or billing@ask-crew.com.
Best regards,
Ethan, Ask-Crew Support
billing@ask-crew.com or +44 7700 170576
Why should I have to pay an expert to…
Why should I have to pay an expert to answer a question about something that WIX did? I feel this is a scam
November 23, 2025
Unprompted review
Reply from Ask-Crew
Hello Karen,
We're sorry to hear that your experience with the site wasn’t as expected. We'd be happy to assist you.
Please share your email address along with any additional details, and we’ll review your account to help resolve any concerns.
Best,
Ethan, Ask-Crew Support
help@ask-crew.com or +1 833 600 0218
The experience was fast
The experience was fast, straight to the point with no unrequired sales pitches... I'll be Back
November 24, 2025
Reply from Ask-Crew
Hello Brian,
Thank you for your feedback! We’re glad the process felt quick and straightforward for you. It’s great to hear you appreciated getting clear help without any extra steps. We value your trust and look forward to assisting you again.
Best,
Ethan, Ask-Crew Support
help@ask-crew.com or +1 833 600 0218
Wireless Kindle recharging problem
We went through the basic steps and with patience on their part made a success happen. I didn't have to do any fancy jiggery-polkery and I'm 100% satisfied. Although I'm a bit embarrassed that the solution actually WAS "turn it off and back on again".
November 23, 2025
Reply from Ask-Crew
Hello G.,
Thank you for your feedback! We’re glad the step-by-step approach and patient guidance helped get your Kindle working again. It’s great to hear the simple fix did the trick and that you’re fully satisfied. We appreciate you sharing your experience.
Best,
Ethan, Ask-Crew Support
help@ask-crew.com or +1 833 600 0218
Alex was very hepful
Alex was very hepful, thank you so much for your patience and assistance
November 24, 2025
Unprompted review
Reply from Ask-Crew
Hello Jody,
Thank you for your feedback! We're glad to hear that our service provided helpful support and made your experience smooth. We truly appreciate your kind words and are always here to assist whenever you need help.
Best,
Matthew, Ask-Crew Support
help@ask-crew.com or +1 833 600 0218
Nick worked extremely hard to solve my…
Nick worked extremely hard to solve my problem
November 24, 2025
Reply from Ask-Crew
Hello Judy,
Thank you for your feedback! We’re glad to hear that our service provided dedicated support and helped you resolve your issue. It’s great to know the effort made a positive difference. We appreciate you sharing your experience with us.
Best,
Matthew, Ask-Crew Support
help@ask-crew.com or +1 833 600 0218
very helpful all way around and Sandra…
very helpful all way around and Sandra V. was excellant. thank you.
November 23, 2025
Reply from Ask-Crew
Hello,
Thank you for your feedback! We’re happy to hear the support felt helpful from start to finish. It’s great that the assistance made everything easier for you. We truly appreciate you taking the time to share your experience.
Best,
Matthew, Ask-Crew Support
help@ask-crew.com or +1 833 600 0218
diagnosing no start fault with a mitsubishi after an engine change
Having a very knowlegable person to go through step by step to get to the bottom of the problem.
November 20, 2025
Reply from Ask-Crew
Hello Peter,
Thank you for your feedback! We’re glad to hear the step-by-step guidance helped you work through the no-start issue after the engine change. It’s great that the support felt knowledgeable and thorough. We appreciate you sharing your experience with us.
Best,
Matthew, Ask-Crew Support
help@ask-crew.com or +1 833 600 0218
Elijah K was awesome and has great…
Elijah K was awesome and has great patience in helping
November 23, 2025
Reply from Ask-Crew
Hello Lori,
Thank you for your feedback! We’re really glad to hear the support felt patient and helpful throughout your experience. It’s wonderful that the assistance made things easier for you. We appreciate you taking the time to share your thoughts.
Best,
Matthew, Ask-Crew Support
help@ask-crew.com or +1 833 600 0218
Rep walked me thru and was easy
November 23, 2025
Unprompted review
Reply from Ask-Crew
Hello, Mary!
We appreciate your review. It’s great to know that the walkthrough was simple and helped you get everything sorted out comfortably.
Best regards,
Anna, Ask-Crew Support
help@ask-crew.com or +1 833 600 0218
very helpful
November 23, 2025
Unprompted review
Reply from Ask-Crew
Hello, Elizabeth!
We appreciate your review. It’s great to know the support provided was useful for you.
Best regards,
Anna, Ask-Crew Support
help@ask-crew.com or +1 833 600 0218
Great diagnostic journey
Great diagnostic journey. Back up and running in a couple of minutes.
November 22, 2025
Unprompted review
Reply from Ask-Crew
Hello Richard,
Thank you for your feedback! We’re glad to hear the diagnostic process was smooth and helped get everything running again quickly. It’s great that the experience felt efficient and reliable. We appreciate you taking the time to share your thoughts.
Best,
Matthew, Ask-Crew Support
help@ask-crew.com or +1 833 600 0218
the person said I would be charged $1.00 …
the person said I would be charged $1.00 and it charged 38.00. what a bad company. I ordered and never received and I want a full refund of $294.00 and I am going to report this to the IRS and my bank plus others unless I receive my full refund. The $38.00 was denied as the card service said you are a fraud company.
November 22, 2025
Unprompted review
Reply from Ask-Crew
Hello April,
We have reached out to you via private message to better understand your situation. Please take a look at your private messages, and we’ll be happy to assist you.
Best,
Matthew, Ask-Crew Billing Support
billing@ask-crew.com or +1 833 600 0218
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