Askari Fishing Hunting Outdoor Reviews 

Great selection, good website and fair prices absolutely terrible customer service. Last order they sent me a landing net that was clearly damaged then packed up (the box was perfect) the net frame looked like it was driven over by a forklift.. tried to get a refund but after emails and pictures and questioning was told without the printed receipt they can't do anything. Delivery information is always wrong also. Says it's sent since 5 days then a price problem pops up and
"Once the payment has arrived at our office, we will gladly process your order" but was it sent?? Ask and you shall be ignored 😂😂😂

Have used a few years ago with no issues but last order is another story. Slow isn’t even close to the service you can expect. Online shows shipped but haven’t been. Have to chase up!!

Only send off to outside Germany once a week (to save money no doubt) and even then if you are lucky.

No replies to emails just a holding one saying they are busy!!!! Speak on the phone and urgency just isn’t something they understand.

Arrived eventually all ok.

Don't buy! I ordered items that was marked that they have but after payment I got message that I need to wait 1-6 weeks. I tried to change one of those rods from my order but never got any answer. After I tried to cancel the order of that rod but they send almost immediately message that everything has been shipped... Still I haven't got any kind of reply.

Ordered and paid for some goods early January, have tried e-mailing and received no answers. Have tried to call them with no luck at all.
I can understand companies having problems at the present time, but I can not understand why they don't send out a tracking number and the name of their courier so that you can track your goods.
Update: I did receive the goods. was very surprised to find the standard was very poor. I could have paid a third the price and bought through Aliexpress and got the same stuff. Very disappointed. Tried to call again, no answer. Tried e-mailing in both English and German in the hope of getting an answer. No luck there either. Sad because I used to buy a lot of bits from them years ago. They seemed to have gone down hill.

a complete waste of time as far as i am concerned.. i paid for a bivvy and winter overwrap.. sent the overwrap within 2 weeks and was then told would have to wait 6 months plus for the bivvy, when i complained they sent the money back for the bivvy (paid with paypal) and left me with the overwrap that is useless without the bivvy... they would not answer my emails and i would never use this firm again as they are a disgrace to shopping on the internet.. totally wrong !!

Today is end December. I ordered mid September. They took my moneymid September. I called 4 times. I wrote 3 times. Once the "service" assistant told me, "Yes, I know, but you try and tell this to the management"
4 weeks back another "service" assistant told me
"It was sent mid September, I will ask the forwarder where the package is and get back to you. Still nothing from them. No goods, no money back, no reply. My only guess will be, they have financial trouble.

The website is quite easy to navigate, and they hold very attractive prices. I ordered on the 12th of may and recieved the goods on the 27th. The order came with no expected delivery time, and I was getting quite nervous after 7 days. Wrote two emails to customer service with no reply. Even treatened to cancel my order - no reply. Called the customer service on the 25th and recieved decent service ( after being on hold for 5 min ) they provided me with a DHL tracking service and told me the package had been send on the 22th. I received the package on my doorstep and everything was in order.

Still - even in these Coronatimes I would have expected some kind of expected time of delivery notice. The email service seems non-functional. Even though - the goods was delivered and the quality of the products was as I expected.

Avoid Askari! They sent me wrong package about 4 months ago. I called Askari´s customer service and they promised to refund shipping expenses, if I send it back. They received the wrong package 5th of December, but never refunded that 29,00€ I paid for shipment. Receipt of shipping payment was inside the package. I have call Askari´s customer servise after that 2 times, but they don´t do anything, they just make you call expensive calls again and again. Askari made Me pay for company´s mistake!

Just awful. Purchased some boots and they never turned up.

Do not buy from this company. I emailed them asking about product detail on 25th Nov. They returned email on Dec 10th. I bought the product anyway on 2nd Dec. I have had no confirmation of estimated delivery date and they simply do not return emails or answer the phone.
Try these contact details to get in contact with Carl Palmer the so called customer service manager.
paypal (at) angelsport.de
Tel from UK 0049 259-195-0445

Finally got through the Carl Palmer on the above tel. number as was given an incorrect DHL tracking number.

Offered me a 'Birthday Discount' which they extended by 5 days so I used it to buy a reel but seemingly they declined to honour the offer and messed me around stating that the payment didn't go through and even suggested that the offer had expired before I used it! Very slow to respond to emails and difficult to get hold of their customer services manager Mr Carl Palmer. So disappointed as in the past they had been very good!

Bought a tackle box xxl and it is excellent, exactly what I wanted which I couldn't get in uk , it came after about 10 days but was worth waiting for, read some negative feedback about askari but I couldn't rate them any higher.
Rob

On the 8th of march i order a rod an payed the amount the same day forward.
I did get an informative email about the order but no conformation about the payment. So the next week I send four emails asking for a payment conformation but the days after no reply. After making a phonecall a week later I did get a conformation by a friendly operator that the order and payment was confirmed. On the 19th I recieved an email with a DHL tracking number. The next day the order was delivered (Germany-Holland).

if you can avoid and don't order the stuff which is 'limited availability' as you might never receive it and keep calling to Germany to get your refund

Utter trash, the firm does not have any clue. I ordered something that was showing as dispatched but in fact they sat on it, cancelled something, and delayed the shipment for over 8 days. Do not order here if you need anything quickly, or lets say within 4 weeks.

I placed an order with Askari for four items, then later checked the portal which showed my order had been dispatched.

Actually, my order was never dispatched. Askari kept stating that it had been sent by DHL, but were never able to provide a consignment number of tracking information and three weeks later following numerous calls to Germany and emails to customer services which were never replied to, I raised a case with my credit card company and they provided a full refunded.

From my communications with Askari, I gather Carl Palmer is the manager/owner, but he didn't have the courtesy to address my issues and in fact when I asked for him by name I was told by his staff that they had no way to reach him and he didn't own a mobile phone; this was the last of a plethora of lies from the company.

My whole experience with Askari was an extremely frustrating waste of time and money. My advice to all buyers is to stick with known reputable companies; but if you do decide to buy from Askari, make sure to use your credit card as you may need them to get involved.

I purchased a £200 pair of Boots. Very poor service and no reply to phone calls or emails to return the boots. Repeatedly rang them and emailed and never got a reply. Disgusting customer service. Kept on hold n automated telephone service and put in email holds. Terrible and now stuck with boots as they have taken the money. Would never recommend such terrible service and I hope they get to see this review. Do not use them.

ordered a reel from this company and it took nearly a month to come , Hermes stated they lost it ,Askari don't communicate very well either through emails would not recommend

I spent quite a lot of time making an order. It's a very good website.
Then I submitted the order. It was executed and I received an email that it would be shipped. No tracking number though.
A week later I called them to hear about my things. They didn't know.
I waited another 5 days before I revisited the site only to see that my order had been canceled. Called them - the transporter had not been able to deliver so they canceled the order without telling me about it. Obviously I never received a notification from the transporter.
Money has not been returned yet - 4 days after the cancellation.