askaxl.co.uk Reviews 853

I wonder why Arrowxl are not claiming there other profile on here which is ArrowXL Limited which is the same as ArrowXL by JP Home there rating for ArrowXl Limited is only 1.3 stars and both are the same business
I was told that my item was being delivered yesterday on the 28th, I booked the day off and used the tracking to see where my delivery was and the tracking was showing, I was number 6. the vehicle never moved and i tried the chat window, no response, I tried the chat window since 7.15am and no response, I have called at 11.35am I was told I was number 64 and waited 1hr 53 mins to be told to wait a minute whilst they check and they just ended the call. I would not expect that from any help line and still nothing is showing on the tracking and no email or message to say where my goods are. Totally disgusted

Appalling service from Arrow XL on behalf of Appliance Direct, shocked they are using them as a courier service. Comms in advance of the delivery day giving a two hour window were good but then the appliance just didn’t arrive all day. No phone number to ring just a live chat that despite trying 10 times and giving ample time just never connected. No communication from them about delayed service or rearranging, spent a whole day in the house for nothing. Then the next day without notice or having communicated that delivery would be done the day after (or a time frame) I get a call stating they are 8 mins away (not the 30 mins we are told to expect!) not in as wasn’t told to expect redelivery attempt the next day, then when request they gave us an extra 10 mins which would get us home the staff member was incredibly rude and refused to wait and was angry on the phone. Incredibly frustrating all round- will not order from Appliancrs Direct again and very cautious when a courier isn’t listed a might mean I have to deal with Arrow XL agaib

Updated : to find Arrow XL limited & Arrow XL by Jp home are the same company.. and guess what folks.. a rebrand from YODEL XL - yep the worst couriers in the U.K.! If you write a review here, make sure your copy it over to both trust pilot accounts.

Not happy is understatement!
Ordered a package (an expensive one) for NEXT DAY DELIVERY via Amazon as birthday gift for my son.! Which was needed by today (Saturday). Should have arrived the Tuesday before.
I even received a time window from arrow the night before.
Come the Tuesday, recieved a message that it hasn’t arrived at depot and would be rescheduled. (You assume the following day). Not heard anything from them since.
I contacted Amazon, who stated their system said it was due for delivery on the Thursday, and again the Friday oh and again the Saturday!
Reading Amazons internal tracking info shows it had been rescheduled multiple times.
So Arrows own tracking now lists it due for next week, 1 week late! Yet the tracking info states they contacted customer with updates. PURE LIE.
So they are clearly feeding false tracking to Amazon and false information stated in thier own tracking service.
No one answers there online chat or reachable on phone!
So thanks a lot, absolutely useless courier who lies to the sender and receiver and even if it arrives on the apparent new booked date it’s already 7 days late and 4 days late for its need and one upset child!😡

Was waiting for a new fridge as my old one stopped working. Selected a slot, and was given a slot between 2 and 5. At 7pm they cancelled, and I waited for them all day. The next available slot was offered 2 weeks after. I CANNOT ACCEPT AS I WILL NOT HAVE A FRIDGE FOR THE FORESEEABLE FUTURE.

I watched the 'tracker' and saw the delivery vehicle spend hours upon end in Harpenden, and was shown on the map around the corner from me with my delivery having one more item before it. Then it was cancelled, and I only found out by checking the tracker. A while later I finally got a text to say it was not delivered.

What happens if the next date, which is 2 weeks before Christmas they also fail to deliver the fridge? I will be without a fridge for 6 weeks at least from the second half of November to the end of December.

It was also convenient how the cancelled delivery notification was received momentarily before the end of the online chat period.

This is unacceptable.

I ordered a new bed and matress for my daughter with a scheduled delivery date.
Waited all day and received nothing when checking tracking is stated both had been delivered and electronically signed at 8.17am.
It took nearly 2 hours to get through to customer services who just said they had not received the package at the depot. I asked why do I have all information stating it had been received at the local depot on the tracking info. Lady on the phonr stumbled and said its been delivered but its not been scanned and put onto the van. I asked why and she couldn't give me an answer. She then said I would probably receive a message to reschedule the delivery but it may take a couple of days. She had nothing else to say regarding this. I also asked why this was not flagged up sooner and explained that it would not be delivered

This was planned for my daughter and we had removed her old bed and mattress. Shes is extremely upset as she will now have to sleep in her parents bed squished up. I am completed frustrated with all the lies this company has fed me and how long I had to wait to hear it. Poor poor poor company !
AVOID AT ALL COSTS

Just to give an update I still have not received the bed 12.12.25 supposedly we will receive this next week. It will be a miracle if we do.

Avoid if you can. I don´t write reviews too often, but the experience with them was so bad that I just had to. Why would any company use them as their shipping service? I also will never buy from this company again because they ship with arrowxl.

Arrowxl is a joke of a company.

I paid for a specific delivery date, took time off to wait for the delivery…and nothing.

I called the depot but it was an answering machine that informed me that they no longer take phone calls for customer service and that communication is now all done via chatbot.

Problem being that nobody appears to answering the chatbot queries.

I have no idea where my delivery is or when or if I will receive it.

Edit: Contacted the retailer Very, who told me they are nit allowed to call but only email Arrowxl to find out what’s happened.

I received an email from Arrowxl saying the parcel has been delivered - it hasn’t and there’s no proof of this.

Shocking ‘service’ and dishonest.

Will be reporting to Trading Standards.

Terrible experience from start to finish. ArrowXL failed my washing machine delivery twice. The first appliance was ‘damaged in transit’ before it even reached me. On the second attempt, I have clear video evidence of the driver parking outside, sitting there, and then driving off without making any delivery attempt. Yet they claimed ‘nobody was in’ and sent a pointless photo of the building’s exterior intercom as their proof.

Their customer service was just as bad. I waited over an hour to get through on live chat, only for them to close the chat because I didn’t reply within two minutes — even though I had been actively waiting the whole time.

This left me without a washing machine for days, and their attitude showed zero accountability. I’ve cancelled my entire order with the retailer because of ArrowXL’s incompetence. Avoid them if you want a reliable, honest delivery service

Cancelled 2 days running, again said they will deliver Monday, 1/12/25, so thats 3 days wages lost, apparently vehicle problems 2 days running, disgraceful

We have been waiting for this company to collect our mattresses for 3 weeks now, each week we arrange a day and then they never show up. Phone lines are turned off so can't speak to anyone, absolutely awful service

Absolute waste of time

Had day off for delivery

Haven't turned up

Trying to get hold of these wasters is like pulling hens teeth

Cancelling order with Miele

One Star as there is no MINUS available.
Dreadful company. Waited in all day for a delivery of a £400 item. No contact all day, just the same time slot of 5.30pm delivery slot showing. NOTHING received Then BAM at 11pm Suddenly shows as delivered and signed for at 7pm!!!! Firstly NOTHING has been delivered. YOU ARE LIARS. This will become a police matter if not sorted straight away and a full apology given for Lying and waiting my time

Absolutely shocker of a business. Waited in all day for my dusk bed delivery for them to arrive at 9:30pm ring the doorbell and drive away?? I’ve had to physically chase them up the street and ask where they are going for their response to be it’s been “ cancelled” I’ve had no email , text message nothing all day absolutely pathetic.

Still waiting for delivery promised item would be delivered 08.45-11.45 on the 26th November still waiting impossible to contact and I paid £22 for express service
Item at wigan hub then at local delivery hub then it's back down to the wigan hub about to give up how the hell VERY uses firms like these
If trustpilot give a minus it would be minus 10

Dreadful service from ArrowXL, I’ve lost 2 days now waiting for delivery of 2 sofas from Dusk. No communication from either company. Web chat is non existent! Appalling!

This company is impossible to contact. They have online customer service and I have tried to chat with someone regarding my delivery for days. When I’ve tried to call them they had technical difficulties or the lines were closed. No response whatsoever. I am considering cancelling the order as I cannot fit within the delivery slots they are giving me.
Never again!!!

Ordered a shower tray from Toolstation. Received a text from Arrow with a date and delivery time slot a week ago.. A couple of hours before the delivery slot, I received a text from them saying there was an issue at the warehouse and to wait for someone to contact me to organise redelivery.
After waiting for over a week and heard nothing. We contacted the supplier who said that Arrow XL were showing on the tracking that I had rescheduled my delivery 10 days after the original planned date, which is a fiction. I have never spoken to them or have they contacted me. Total fabrication. Try to ring them and it is always a recorded message saying that they are having technical issues.
I have cancelled my order.
Why do companies risk their reputation to this clown show?

The worst delivery company ever! Failed to deliver my sofa and chair twice already with a week space so I have been left waiting for weeks without furniture. Every failed delivery says “delivered with electronic signature” absolute scam! I’ve already made a formal complaint. I am not going to leave this unresolved

Pathetic.
They did not attempt to deliver even though I booked three times. No communication other than an email after the event and I dint even get that the third time.
I am amazed AEG use them.
No exaggeration, the worst delivery company I have ever tried to use.
Clearly do not care about providing a service. I tried to contact them on web chat and that didn't work either. Unbelievably bad

Purchased a bed through Dusk and was told it would be delivered on Tuesday by arrowxl. Delivery day and I got a call from the driver at 1.30 saying he's 30 mins away.
6pm and still no delivery. Never had any notification from them at all. Then told by Dusk it's now booked for Thursday. Again no delivery. Currently without a bed and had enough of the 'we understand how frustrating this is'. Lost two days wages waiting at home for the delivery. Absolute *** shambles of a company. Still no bed as yet.

(*** Inst expletive here)