Nisha was truly supportive and helpful throughout the whole process. She understood what styles we wanted and helped us. She went above and beyond for product quality and proper delivery. I would shop... See more
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See what reviewers are saying
I am very satisfied and happy with my purchase from AsoPalav. I 100% recommend my fellow girlies to visit this place and get their dream outfit as they never disappoint. I bought my wedding leha... See more
I have always ordered Saree from the US and this time since my husband was in India we got the saree delivered to Chennai. I did not like the saree, the color was very different and Ms. Palak provided... See more
Amazing service given by Shrushti. She helped us to select our clothes via video call and had lots patience showing different stuff and also helped us with her expertise and guided us well. She has co... See more
Company details
Information provided by various external sources
Asopalav is one of the most recommended brand for Indian ethnic wear and designer wedding & bridal wear in Ahmedabad and Surat.
Contact info
380015, Ahmedabad, India
- asopalav.com
Bad customer service
I purchased mine and my fiancé’s wedding outfits from Asopalav because they’re advertised as the best in India for ethnic wear. Being in the UK I decided to pay a bit extra for guaranteed quality. However here is where I was wrong.
My fiancé’s outfit has been stitched incorrectly. He is unable to close the buttons of his own Shrewani, he cannot raise his hands, the arm hole is too small so it’s tight under the armpit and finally he cannot stretch his arm out.
We reached out multiple times for over a week now and the representative was not helpful at all. He started to ignore our calls and messages. My mum got through to the manager who kept saying he’ll ask the representative to get in contact.
Here was the solutions:
1. Sorry we can’t do anything as the order has been made to measure
2. Send it back at your cost, do not send it directly to Asopalav as it will cost more and potentially get held up in customs
3. Send it to a local address but if it gets lost it is not their responsibility
4. Sorry we cannot offer a subsidised refund
We’ve spent a lot of money with Asopalav and this is unacceptable. Even spent multiple videos explaining the mistakes. Looking back at the measurements sent Asopalav did not ask for armhole measurements and this is where the issue is.
If this wasn’t my wedding I would’ve let it go. Getting married in April and I am worried that if I send it back it will get lost or the outfit won’t come back in time.
March 10, 2021
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