Josh Millard was very good at the way he carried out the work, very professional and helpful. He did not rush the search for a leak but took time to be thorough in finding the location of a small leak... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
From start to finish Ryan Dower has been amazing and has kept me thoroughly informed at each stage of the leak search and then the repair . Everything has been tested and the hole created filled in .... See more
Company replied
The whole process was seemless from booking a plumber to being kept informed on the expected arrival time which was at the start of the time window given, once here Harry was brilliant, he worked qui... See more
Company replied
Booking online was easy and followed up by calls to confirm everything. Our engineer was Zach - who was prompt, efficient and very personable - keeping us informed as he worked and leaving us confide... See more
Company replied
Company details
About Aspect
Written by the company
No1
in the South East
for all your
maintenance needs.
Book Now
Covering more trades than anyone else, Aspect is London and the South East's most helpful team of multi-trade property maintenance experts. We have tradespeople available 24/7, 365 days a year.
Whether you need a tradesperson to start fixing a problem straightaway or you'd like an estimator to visit and provide a quote for planned work, we are here to help!
All our tradespeople are vetted and accredited experts, and the Aspect Guarantee covers our workmanship for up to 12 months.
Air Con | Decorating | Drainage | Electrics | Plumbing | Leak Detection | Fire Safety | Carpentry | Roofing | Refurbishments | Handyman | Heating
Customer Service
At Aspect, we understand that sometimes things don't go as planned, and that can be frustrating. Our dedicated Customer Service team is here to support you every step of the way. Your satisfaction is our priority, and we are committed to resolving any issues you may encounter. Click the button to call us for assistance.
Contact info
E7, Barwell Business Park, Leatherhead Road, KT9 2NY, Chessington, United Kingdom
- 020 3411 6120
- enquiries@aspect.co.uk
- aspect.co.uk
4.0
Great
20K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Avoid
Avoid, they are not transparent with their quotes. They debited my account more than agreed price without my consent as they had my card details prior to booking.
April 29, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Good service
Good service, the person was very knowledgeable and informative about his job and explained in a perfect manner
May 1, 2026
Reply from Aspect
We're happy to hear that you received good service! It's great to know the person was knowledgeable and informative and explained things perfectly.
From start to finish Ryan Dower has been truly professional at every stage from the leak search to the repair . I was kept fully informed and everything was fully test and cleaned at completion . …
From start to finish Ryan Dower has been amazing and has kept me thoroughly informed at each stage of the leak search and then the repair . Everything has been tested and the hole created filled in .
I couldn’t have asked for better workmanship and customer service . I wouldn’t have any reservation in recommending Aspect and especially Ryan .
May 1, 2026
Reply from Aspect
We're happy to hear that the leak search and repair were amazing! It's great to know the thorough communication and workmanship resulted in excellent customer service. We appreciate your recommendation.
Reply from Aspect
We appreciate you sharing your experience with us. We are so glad to hear you had a positive interaction with our team.
Job done sufficiently fast took care
Job done sufficiently fast took care, tied up well, job complete all good. Thank you.
May 1, 2026
An excellent experience,on first aquaintance
Timely, and very knowledgeable and professional in his delivery. Clearly an asset to your business. Harvey surveyed the problem, gave clear advice, with no pressure, and undertook remedial work to the best of his ability. We will consider our further options as outlined by Harvey, and will certainly use your company again, as necessary.
May 1, 2026
Reply from Aspect
We're happy to hear that the service was timely and professional! It's great to know that the advice given was clear and without pressure. We appreciate your feedback and are glad you'd consider using our company again.
The whole process was seemless from…
The whole process was seemless from booking a plumber to being kept informed on the expected arrival time which was at the start of the time window given, once here Harry was brilliant, he worked quickly, in a tidy manner and kept me informed on what was going on the whole time. Once the work was completed Harry cleared away immaculately. The quality of Harry's work was fantastic and the price was more than fair for the work completed.
May 1, 2026
Reply from Aspect
We're happy to hear the process was seamless, from booking to the prompt arrival. It's great to know the plumber worked quickly and kept you informed, also leaving the area clean. We appreciate your feedback on the quality of work and fair pricing!
Good experience
Great customer service and engineer came on time for both of my appointments. Email follow up came promptly so no worries from booking to payment.
May 1, 2026
Reply from Aspect
We're happy to hear that you had a positive experience! It's great to know our customer service and promptness met your expectations from booking to payment. Thanks for your feedback.
Fantastic service all round,Thanks Patrick
Great service from Aspect.Patrick was fantastic, professional, efficient and he explained everything that he had to do to fix the issue we had.He left everything clean and tidy.We wouldn't hesitate in recommending Aspect or Patrick to friends and family. Thank-you.
May 1, 2026
Reply from Aspect
We're happy to hear that you had such a positive experience! We appreciate your kind words regarding the service you received; it's great to know the work was efficient and thorough. Thank you for recommending us!
Reply from Aspect
We appreciate you noting our professional and friendly approach, we're so glad you had a positive experience with us.
Professional & tidy workman
Good comms from the call centre. Tradesman was on time, clear about his task & tidy. Professional & polite; cleared up all mess (which he kept minimal); respectful and engaging. Worked swiftly and completed a good job.
April 14, 2026
Reply from Aspect
We appreciate you sharing your feedback. We're so glad to hear that you were happy with the communication, punctuality, clarity, tidiness, and professionalism. It's great to know the job was completed well.
I am very disappointed with these…
I am very disappointed with these companies attitude in terms of pricing as they were not transparent about their charges. They misled me thinking that I was paying rate which included VAT. Be mindful when dealing with them.
May 1, 2026
Unprompted review
I will NOT use them again
I will NOT use them again! We were asked for credit card details upfront with assurance that charges would only be applied after agreement - this was not honoured, and my card was charged while I was still disputing the hours overcharged by the Engineer.
A refund was agreed, yet two months later it has still not been received. Repeated follow-ups have resulted in the same empty promise that it will be processed “in the next few days.”
Also, the service was booked for grouting and the Engineer arrived unprepared without necessary materials and tools. Unacceptable service!
March 20, 2026
Unprompted review
Technician (Anton) was punctual
Technician (Anton) was punctual, communicated clearly throughout the process and was very thorough in identifying the source of the leak.
April 30, 2026
Reply from Aspect
We appreciate you taking the time to leave us a review! We're happy to hear that our technician was punctual, communicated clearly, and was thorough.
Excellent service from Aspect
Excellent service from Aspect Service Provider. Pawel was professional, punctual, and extremely efficient. He quickly identified the issue and carried out the drain cleaning to a very high standard. Everything was left clean and tidy afterwards, and he explained the process clearly throughout.
Very reliable and great value for money — highly recommend!
April 30, 2026
Reply from Aspect
We're happy to hear that the drain cleaning service was excellent! It's great to know the service provider was professional, punctual, and efficient, and that the process was clearly explained. We appreciate your recommendation and are glad you found the service reliable and great value.
Consistently Unreliable
I'm a long-standing customer over many years and have used Aspect for 10 jobs over the last 12 months. While the tradesmen are usually good or very good the administration is now totally unreliable. My latest bad experience is that I had an appointment yesterday for between 8 and 12 and only at 11:45 discovered that they would not be able to honour it. I was given a new appointment for today and yet again they failed to show up. As this follows on from other recent bad experiences, including overcharging (which admittedly was eventually resolved) , I will not use Aspect again.
April 30, 2026
Unprompted review
Reply from Aspect
We appreciate your long-standing custom and are sorry to hear about the recent unreliable service and missed appointments. We also regret the overcharging issue. We value your feedback and will investigate these administrative concerns to improve our service. Thank you for bringing this to our attention.
Came on time
Came on time, very friendly
Explanation was very good
Very happy with everything
April 30, 2026
Reply from Aspect
We're happy to hear that our team was punctual and friendly and that the explanation was very good! We appreciate your positive feedback.
Reply from Aspect
We appreciate you acknowledging our staff's professionalism. Thank you for your positive feedback!
Easy to contact online good…
Easy to contact online good communication all the way through and Peter was very friendly and efficient he managed to do the electrical work we had put off for a while. we are very happy with the results thankyou
April 30, 2026
Reply from Aspect
We appreciate your positive feedback. We're happy to hear that it was easy to contact us online and that the communication was good. We're also glad that the work was completed efficiently.
Your employee was very patient and…
Your employee was very patient and helpful.
Ten out of ten
April 30, 2026
Reply from Aspect
We're so happy to hear that our employee was patient and helpful! Thank you for sharing your experience with us, we appreciate it greatly.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.