We was let down last min by another printers. So I contacted Aspect and liaised with Ellie & Emma. They were fantastic! Helpful, met our expectations and deadlines. You really saved us! Won’t us... See more
Company replied
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See what reviewers are saying
I've recently started an online graphic design company and was looking for some items I required for my first client order. I asked for a quote on some of their stock and was contacted by one of their... See more
Company replied
Niall is absolutely amazing. His customer interaction is fantastic and engaging. The items were delivered promptly and were great quality. We have placed 3 orders in the past few weeks and will us... See more
What a fantastic company. They went above and beyond to ensure our order would be received in time and their customer service is exceptional. We are incredibly happy with our purchases and whole order... See more
Company replied
Company details
Written by the company
We offer clients promotional merchandise services – including branded and unbranded products for facilities requirements, events and other promotional marketing purposes. One of the UK’s highest regarded promotional merchandise suppliers.
Contact info
19 Bedale Hall, DL8 1AA, Bedale, United Kingdom
- 01677 425 224
- enquiries@aspectmerchandise.co.uk
- aspectmerchandise.co.uk
4.4
Excellent
52 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quick initial response
EDIT;
I received a personal call by way of apology as well as the reply below so thank you for that. I now understand the reasons behind the experience I had. I’m glad my experience review can help improve your systems.Great customer service, thank you.
I emailed enquiring about a product and was called very soon after (only a day I think) about the product. The woman seemed confused about which product I was enquiring about and said she would call me back after finding out if it was in stock...and I haven't heard back since. That was a few weeks ago so don't expect to hear back.
June 26, 2022
Unprompted review
Reply from Aspect CPM
Hi Sally,
Thanks ever so much for the review and your time on the phone just now, firstly please accept my sincere apologies.
The gang and I are really disappointed to hear that following your initial call we haven’t been in touch.
Sometimes we do make mistakes and your review will certainly help us learn from your experience and ensure we continue to grow and evolve with customer service at the forefront of all we do.
Hopefully we will get the opportunity to make good in the future and provide an experience that is a truer reflection of us as a team.
If you would be kind enough to drop me an email (craig@aspectcpm.co.uk) with your postal address we would love to send you a little something by way of an apology.
Best regards
Craig (MD)
It has been a very good experience…
It has been a very good experience dealing with Aspect CPM. Everyone contacted has been informed and effcient. The end product is exactly as expected and the delivery as scheduled. Will certainly recommend to others.
May 30, 2022
Unprompted review
Reply from Aspect CPM
Thank you for your lovely feedback! We look forward to hopefully working with you again in the future :)
Perfect products - great communication
Items arrived in time for our conference - and the quality was excellent. Communication from Emma all the way through was really helpful. We'll be back
May 4, 2022
Unprompted review
Reply from Aspect CPM
Thank you for your lovely feedback! We look forward to hopefully working with you again in the future. We will let Emma know :)
the price is amazing and is great…
the price is amazing and is great for me as don't get lot money so pretty much have the price of the bottles ordered left over and these bottles are useful my oldest and youngest will also enjoy as they have been through quite few bottles none lasted three weeks or they'd loose them so as long as tha don't happen with these I think five star is exactly wha need and thankyou for having exalant priceing sorry spelling not great
February 23, 2022
Unprompted review
Reply from Aspect CPM
Thank you for your lovely feedback! We look forward to hopefully working with you again in the future :)
Excellent service
Excellent service, the quality of the products and final finish looks amazing. Thanks again we will return in the future.
January 20, 2022
Unprompted review
Reply from Aspect CPM
Thank you for your lovely feedback! We look forward to hopefully working with you again in the future :)
Quick and responsive
Quick and responsive, decent price for rapid delivery and production
January 19, 2022
Unprompted review
Reply from Aspect CPM
Thank you for your lovely feedback! We look forward to hopefully working with you again in the future :)
Very helpful company with excellent…
Very helpful company with excellent customer service. Good items supplied also.
January 19, 2022
Unprompted review
Reply from Aspect CPM
Thank you for your lovely feedback! We look forward to hopefully working with you again in the future :)
Friendly and efficient
We were very pleased by the friendly and efficient service that we received from Aspect, especially considering our last minute order. Everything was dealt with in an extremely professional manner, and all products were delivered on time. Thank you to Julia in particular for your assistance with this!
January 4, 2022
Unprompted review
Reply from Aspect CPM
Thank you for your lovely feedback! We look forward to hopefully working with you again in the future. We will let Julia know :)
Reply from Aspect CPM
Thank you for your lovely feedback! We look forward to hopefully working with you again in the future :)
Karen, Head of Operations
Julia and the team were incredibly helpful with a very last minute request. Second time using Aspect and always very pleased with the service and the quality of what we receive!
December 23, 2021
Unprompted review
Reply from Aspect CPM
Thank you for your lovely feedback! We look forward to hopefully working with you again in the future. We will let Julia know :)
It has really been reliable service.
December 23, 2021
Unprompted review
Reply from Aspect CPM
Thank you for your lovely feedback! We look forward to hopefully working with you again in the future :)
My account manager Julia went above and…
My account manager Julia went above and beyond to fulfil my order and meet all of my requirement. Absolutely fantastic! Thank you
December 23, 2021
Unprompted review
Reply from Aspect CPM
Thank you for your lovely feedback! We look forward to hopefully working with you again in the future. We will let Julia know :)
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