Went to the trafford store and enquired about expiry date on card...told i had until 2020 And nothing to worry out... False information given...when i went to use card this weekend turned out it h... See more
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I was a bit hesitant looking at other reviews, but Aspecto were the only business selling the Barbour Duke Jacket in the colour I wanted (Bark), so I ordered online, using my credit card. I needn't ha... See more
Ordered Barbour jackets for daughters which I could not find anywhere. Visited Aspecto in Trafford Centre who were really helpful and suggested online. Ordered both jackets separately as one dau... See more
Bought a parka for my son who's at Edinburgh Uni, living in one of, if not the, biggest halls of residence. I wanted to send it directly to him, both for speed and to save on double carriage. NOT PO... See more
Company replied
3.0
Average
357 reviews
No recent history of asking for reviews
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Excellent Online Service
Purchased two of the same shirt in different sizes. First one arrived the day after ordering, at no extra cost, the 2nd the day after that. Have kept one and took the other back to the store in the Trafford Centre. Item was booked in and refunded a day later.
This is the benchmark that all online stores should aspire to. The level of efficiency and service puts many other, sometimes larger, retailers to shame.
Excellent work Aspecto
November 1, 2012
Unprompted review
Top online store
I have had a few items now & not once have i had any problems. Top quality & service, recommended to many friends.
October 30, 2012
Unprompted review
Superswift
I ordered my new Timberlands at 1.15 pm, they arrived the next morning. This is the kind of service I like. The product was exactly as I expected and the communication and tracking worked as they should. If only some other retailers could get their act together instead of paying lip service.
October 15, 2012
Unprompted review
Display shoe sent, disappointing
Purchased some rivieras when they arrived it was obvious that one of the shoes was a display shoe. Disappointed to say the least
September 17, 2012
Unprompted review
Simple
The website is easy to register Znd also simple to use and shop online !
Quick and prompt service delivery also
September 14, 2012
Unprompted review
£6 to deliver a t shirt is a disgrace
I paid £6 recently for a t shirt to be delivered! Total disgrace and blatent profiteering! In addition ASos do free delivery!
September 12, 2012
Unprompted review
Problem Solved!!!
Son ordered trainers for school from another supplier and they didnt fit. Time was running out and we found Aspecto which offered 24 hour delivery on all their items for £6 (most other companies charge this but take days to deliver).
Communication was fantastic and the trainers arrived in time for school. Will definitely use them again.
August 20, 2012
Unprompted review
Solid 5 stars
Will be using this service again, arrived on time, cheaper than anywhere else and fit perfectly.
June 21, 2012
Unprompted review
Delivered what they promised
The product was as ordered and delivered in the suggested time frame. Will shop with these again
June 19, 2012
Unprompted review
POOR SERVICE
WAS SENT A PAIR OF BOOT FROM ASPECTO ONLINE.GOT THEM IN GOOD TIME,TRIED THEM ON AND FOUND OUT THAT THEY WERE THE SAME BOOTS ONLY ONE HAD BEEN SCUFFED ON THE SOLE AND WAS A BIT DULLER THAT THE OTHER.TOOK THE BACK TO THE SHOP IN GLASGOW ,WERE THEY AGREED WITH ME AND SORTED OUT A REFUND.THEY COULDNT GET ANOTHER PAIR AS THEY HAD NONE IN STOCK.VERY DISAPPOINTED AS I WAS LOOKING FORWARD TO HAVING A SMART PAIR OF BOOTS.
May 15, 2012
Unprompted review
Reply from Aspecto
Hi Jim
Thank you for taking the time to respond to Trustpilot but when we receive such a poor review the case is passed back to me for investigation.
I have checked this order which was placed after hours on 7 May and the goods shipped on 8 May to be delivered on 9 May. The goods were recalled from our Sheffield store and had been tried on in the store previously by another customer. I am sorry you were dissatisfied with some scuffing on the sole which had occured when the goods had been tried on but Aspecto do not guarantee that shoes will never have been out of the shoe box.
A customer can return goods for refund, whatever the reason, and your goods were refunded to your card on 15 May. The goods which you returned have gone straight back into shop stock. Colin, who handled this matter, and our Area Manager have both examined these boots and confirm that there is no discrepancy with the uppers.
The review structure is in place so we can investigate complaints and alter procedures where necessary but in this instance whilst I am sorry you were disappointed I do feel we couldn't have done much to improved our service. Thank you for bringing this matter to our attention.
Regards
Jane Pilkington
Internet Director
delivered on time - trainers look fab
we have bought a few items from aspecto before online and in store and each time have been helpful / easy to deal with.
i would reccommend aspecto to anyone and will purchase further items again ..
May 11, 2012
Unprompted review
Great Clothes & Great Service
Great Clothes & Great Service, everything you'd expect from an Aspecto store but from the comfort of your own home!
May 7, 2012
Unprompted review
Great products and service!
Great option of free collection in store instead of the postage cost. Good choices and easy to use website
May 7, 2012
Unprompted review
great company
Good products however sometimes over priced and not competitive to its rivals. Also I don't receive any offers, promotional that's would encourage me to buy more
May 7, 2012
Unprompted review
Reply from Aspecto
Hi Mr Addil
Aspecto are retailers of branded goods which are sold to us for retail with an RRP (recommended retail price). Many of the brands insist we adhere to their pricing policies and failure to do so may mean none supply in future seasons.
With regard to promos; provided you have not unsubscribed to our newletters then you will always be notified by email of the special offers and promotions available at any given time. We are currently offering free delivery on UK orders over £75 and from tomorrow (11/5/12) certain Gant products will be at a mid season discount.
Thank you for purchasing from us and responding to Trustpilot.
Regards
Customer Services
all good
love the shirt and service was faultless. swift and reliable.
April 23, 2012
Unprompted review
fantastic !
Always happy with the on-line service, fast efficient and always very helpful if any problems (and problems are rare to be fair)
April 19, 2012
Unprompted review
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