Prompt, professional and empathetic after an accidental collision with ironwork on a training ride cracked my campagnolo Bora Ultra wheelset. Provided all proof and they liaised directly with my mecha... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Where to begin, unfortunately this is the 2nd time I’ve had to claim for the theft of an ebike in the same year. Ellie Kyle yet again has made this as pain free as possible and I can’t thank her enoug... See more
Company replied
Nothing but positive things to say. My fiance lost the stone from her engagement ring, i had to make a claim but it was super easy to do and the team were ultra responsive and always got back to me wi... See more
Company replied
I have recently gone through the claim process for a stone lost in my engagement ring. I have had an excellent experience with Assetsure and highly recommend. They have been professional throughout wi... See more
Company replied
Company details
- Jewelry and Watch Insurance Company
- Cycle Insurance Company
- Insurance Agency
- Insurance Broker
- Insurance Company
About Assetsure Insurance
Written by the company
Why Choose Assetsure
We are a specialist company dedicated to providing our customers with insurance products to suit their needs. Our polices are underwritten by a number of insurers and we also have Lloyd’s of London cover holder status. We pride ourselves on offering an excellent service to customers and being able to offer products we believe to be genuinely helpful & innovative. Key products include: Jewellery insurance (for items such as Engagement rings and Watches) Fine Art, Collectables and Pedal Cycle Insurance. Jewellery Insurance Engagement Ring Insurance Wedding Ring Insurance Watch Insurance Contact us
We are a specialist company dedicated to providing our customers with insurance products to suit their needs. Our polices are underwritten by a number of insurers and we also have Lloyd’s of London cover holder status. We pride ourselves on offering an excellent service to customers and being able to offer products we believe to be genuinely helpful & innovative. Key products include: Jewellery insurance (for items such as Engagement rings and Watches) Fine Art, Collectables and Pedal Cycle Insurance. Jewellery Insurance Engagement Ring Insurance Wedding Ring Insurance Watch Insurance Contact us
Money Back
30 day money back guarantee
We are so confident in the product we supply that we have arranged with the insurers to allow you 30 days to change your mind and request a full refund, this is rather than the generic 14 days given by most. Even if after the 30 days is up, you decide our policy is not for you, we will refund you all of the insurance you haven't used with no deductions from the return of premium.
Contact info
3rd Floor Peek House, EC3M 1EB, London, United Kingdom
- 0208 0033 190
- enquiries@assetsure.com
- assetsure.com
4.9
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Assetsure Insurance
We were pleased to have been able to assist you with your insurance claim, and thank you for your review.
Helpful online guidance and advice.
The website provides plenty of information and guidance and getting a quote through to confirming the insurance policy was straight forward. I hope never to need the insurance, so unable to comment on service or reliability, but it's peace of mind knowing that it is their in the background.
December 15, 2025
Reply from Assetsure Insurance
Thank you for buying a policy from us using our online quote system and thank you for your review and comments. We carefully monitor how quick our response times are, if you ever need us, we’ll be here to assist throughout the lifetime of your policy.
The advisor was helpful and friendly…
The advisor was helpful and friendly and followed up on the claim to ensure everything was in place. However the system used to upload documents was clunky and the layout was difficult to use on a mobile phone.
December 9, 2025
Reply from Assetsure Insurance
Thank you for your review of your recent experience with our claims department. We've taken onboard your comments regarding the upload system, and we'll ask our developers to investigate to see if it can be improved for mobile phone use.
Reply from Assetsure Insurance
Thank you for leaving us a review following your recent purchase of insurance from us. You spoke to Jack and he'll be pleased to hear your comments.
Great to deal with and very simple…
Great to deal with and very simple straight forward process
December 5, 2025
Reply from Assetsure Insurance
Thank you for your review, we're delighted that you found the whole process to be straightforward.
Assetsure team have been very helpful…
Assetsure team have been very helpful in the process and always ready to provide the best advise possible.
December 11, 2025
Reply from Assetsure Insurance
Thank you for your review, it was a pleasure to have been able to assist you. Thank you for choosing us to arrange your insurance.
Reply from Assetsure Insurance
Thank you for leaving us a review regarding your recent experience with our claims department.
Great experience
It was so easy to get my jewellery insured and the lady I spoke to on the phone was really helpful and informative.
December 10, 2025
Reply from Assetsure Insurance
Thank you for leaving us a review and for choosing us to arrange your insurance. You spoke to Lacey on the phone, she’s not been with us long, and she’ll be really pleased to receive your comments.
The questions raised were helpfully…
The questions raised were helpfully answered. A real contrast to another insurance company who just seemed to read from a prepared script
December 11, 2025
Reply from Assetsure Insurance
Thank you for your review, we are pleased that we were able to assist.
Simple to arrange and price competitive
December 9, 2025
Reply from Assetsure Insurance
Thank you for your review, and for buying a policy from us using our online system. We are please that you found it simple to obtain cover.
Great and quick to deal with.
I had some difficulty with a different broker and found the help here very prompt, clear and friendly. Much better terms and very clear.
Rang back when they said they would and a reasonable quote that I have accepted.
So far - extremely good!
December 9, 2025
Reply from Assetsure Insurance
Thank you for your review and for choosing us to arrange your insurance, you spoke to Jack on the phone and he'll be pleased to read your comments.
Reply from Assetsure Insurance
Thank you for your review, much appreciated.
All very good experience
December 1, 2025
Reply from Assetsure Insurance
Thank you for your review, and for choosing us to arrange your insurance.
Completely hassle free process.
Completely hassle free process.
No embarrassing questions asked
Promptly dealt with
December 8, 2025
Reply from Assetsure Insurance
Thank you for leaving us a review with regard to your recent experience with our claims department.
Reply from Assetsure Insurance
Thank you for your review and for choosing us to arrange your watch insurance.. We're pleased you found the process to be quick and easy.
Insurance process was was so easy to…
Insurance process was was so easy to navigate and arrange.
December 7, 2025
Reply from Assetsure Insurance
Thank you for choosing us for your insurance, we are pleased that you found our online quote system to be easy to navigate. Thank you for your review as well.
Professional, helpful and reliable from the start.
Assetsure were great to deal with from the first call. It was a very stressful situation but they made us feel supported and dealt with the claim thoroughly and fairly. I am so relieved I chose them as cover.
October 10, 2025
Reply from Assetsure Insurance
Thank you for your review, relating to your recent experience with our claims department. We are so pleased you liked the service
Clear instructions when I needed to…
Clear instructions when I needed to claim , and kept me well informed throughout process
November 25, 2025
Reply from Assetsure Insurance
Thank you for leaving us a review reflecting your recent claims experience, and thank you for being a longstanding customer of ours.
Very helpful and patient as I struggled…
Very helpful and patient as I struggled with the downloads required but was guided through the process by a helpful advisor. I was kept updated at each stage of the claims of process. Payment was prompt and timely.
November 10, 2025
Reply from Assetsure Insurance
Thank you for leaving us a review relating to your recent claim for a lost Hearing Aid. We were very pleased to assist.
Top Notch Customer Service
Easy to claim and quickly resolved. Customer service is easy to deal with go above to get you sorted quickly.
December 2, 2025
Reply from Assetsure Insurance
Thank you for leaving us a review regarding your experience with our claims department relating to your recent bicycle claim.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.