Prompt, professional and empathetic after an accidental collision with ironwork on a training ride cracked my campagnolo Bora Ultra wheelset. Provided all proof and they liaised directly with my mecha... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Where to begin, unfortunately this is the 2nd time I’ve had to claim for the theft of an ebike in the same year. Ellie Kyle yet again has made this as pain free as possible and I can’t thank her enoug... See more
Company replied
Nothing but positive things to say. My fiance lost the stone from her engagement ring, i had to make a claim but it was super easy to do and the team were ultra responsive and always got back to me wi... See more
Company replied
I have recently gone through the claim process for a stone lost in my engagement ring. I have had an excellent experience with Assetsure and highly recommend. They have been professional throughout wi... See more
Company replied
Company details
- Jewelry and Watch Insurance Company
- Cycle Insurance Company
- Insurance Agency
- Insurance Broker
- Insurance Company
About Assetsure Insurance
Written by the company
Why Choose Assetsure
We are a specialist company dedicated to providing our customers with insurance products to suit their needs. Our polices are underwritten by a number of insurers and we also have Lloyd’s of London cover holder status. We pride ourselves on offering an excellent service to customers and being able to offer products we believe to be genuinely helpful & innovative. Key products include: Jewellery insurance (for items such as Engagement rings and Watches) Fine Art, Collectables and Pedal Cycle Insurance. Jewellery Insurance Engagement Ring Insurance Wedding Ring Insurance Watch Insurance Contact us
We are a specialist company dedicated to providing our customers with insurance products to suit their needs. Our polices are underwritten by a number of insurers and we also have Lloyd’s of London cover holder status. We pride ourselves on offering an excellent service to customers and being able to offer products we believe to be genuinely helpful & innovative. Key products include: Jewellery insurance (for items such as Engagement rings and Watches) Fine Art, Collectables and Pedal Cycle Insurance. Jewellery Insurance Engagement Ring Insurance Wedding Ring Insurance Watch Insurance Contact us
Money Back
30 day money back guarantee
We are so confident in the product we supply that we have arranged with the insurers to allow you 30 days to change your mind and request a full refund, this is rather than the generic 14 days given by most. Even if after the 30 days is up, you decide our policy is not for you, we will refund you all of the insurance you haven't used with no deductions from the return of premium.
Contact info
3rd Floor Peek House, EC3M 1EB, London, United Kingdom
- 0208 0033 190
- enquiries@assetsure.com
- assetsure.com
4.9
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Assetsure Insurance
Thank you for your review, it was a pleasure to have assisted.
No problem
Spoke to one of the agents. Had my watches insured in minutes. Cost a lot less than having to replace my them.if the worst ever happens.
May 11, 2026
Reply from Assetsure Insurance
Thank you for your review, and for choosing us to insure your watches.
The advisor was great
The advisor was great, very friendly and he explained everything in a clear, understandable way. The process of insuring my ring was quick, hassle free and has given me peace of mind going forward. The price was very reasonable too. Thank you so much
May 16, 2026
Reply from Assetsure Insurance
Thank you for your review, and for insuring your ring with us. We are so pleased you like the service.
Reply from Assetsure Insurance
Thank you for your review and for choosing us to arrange your insurance.
Reply from Assetsure Insurance
Thank your for your review of our service, and for choosing us to arrange your insurance cover.
Reply from Assetsure Insurance
Thank you for your review and for choosing us to arrange your insurance.
Reply from Assetsure Insurance
Thank you for your review and thank you for choosing us to arrange your insurance cover.
Helpful advisor without a pushy sales…
Helpful advisor without a pushy sales approach, friendly and easy to complete the purchase
May 11, 2026
Reply from Assetsure Insurance
Thank you for your review. You spoke to Viraj, he'll be pleased to hear your comments.
Outstanding and Understanding support
I had to make a claim following an accident in France last year when a German motor-cyclist drove into the back of our camper van, damaging it, destroying the bike carrier and seriously breaking two electric cycles. Our motor-van insurance didn't want to know. Assetsure were straight on the case - communicating from our initial call by phone and email to update us on what they needed and how they could help at all stages. With the international element it was all a bit complicated, but again we've been supported throughout and, as the process was long-winded and we hadn't needed to make use of replacement hire-bikes (thanks to a great mechanic in France), we were even given full refund on a new carrier - not in fact listed as a covered accessory. So, superb service, for which we are extremely grateful and cannot make too high a recommendation.
May 11, 2026
Reply from Assetsure Insurance
We were delighted to read your review about your experience making a bicycle insurance claim.
Providing an excellent service is of paramount importance to us at Assetsure, so it is great to hear that our team was able to assist you and make the process a positive one.
Thank you for taking the time to share your feedback.
Clear questions felt I trusted the…
Clear questions felt I trusted the company immediately
May 10, 2026
Reply from Assetsure Insurance
Thank you for your review, We've tried to make everything as straight forward and clear as possible and it's good to receive your comments that you found it so.
Professional and Prompt Handling
I recently had an issue that needed sorted through my insurance company, and I was really pleased with how everything was handled. The team responded quickly, kept me updated, and made the whole process straightforward and stress-free.
The claim was dealt with in a fast and satisfactory manner, and the customer service throughout was excellent. It’s reassuring to know they take problems seriously and work to resolve them efficiently.
Overall, a very positive experience and I’d happily recommend them to others.
May 8, 2026
Reply from Assetsure Insurance
Thank you for your review, we are so pleased you like our service. I will let the claims team know your comments.
Reply from Assetsure Insurance
Thank you for your review, you spoke to Viraj on the phone, he'll be pleased to read your comments.
Reply from Assetsure Insurance
Thank you for your review and thank you for insuring with us.
They weren’t accommodating for my…
They weren’t accommodating for my situation and have their policy worded for their favour. I’ve have lost out big time. I’m so worried now that I read everything twice and ask chat GPT for clarification and the company.
April 23, 2026
Reply from Assetsure Insurance
Thank you for your review. We are sorry you feel that way, but we believe we have been accommodating in settling your claim. You asked us to settle it in a certain way, which we did.
When settling claims, we follow our policy wording which was provided to you immediately you purchased cover from us. The policy clearly states how claims are dealt with. We also gave a 30-day cooling off period if you wanted your money back after studying the policy.
I noticed that you have used AI to help you. AI should also tell you that the way we dealt with your claim is common within the insurance industry.
Process is very fast and simple and the…
Process is very fast and simple and the price is the best I’ve seen.
April 30, 2026
Reply from Assetsure Insurance
Thank you for your review and for choosing us to arrange your insurance.
First class service and price
First class service and price, extremely easy to use website.
April 30, 2026
Reply from Assetsure Insurance
Thank you for your review and for your feedback, it's great to hear that you found the website easy to use.
Reply from Assetsure Insurance
Thank you for your review and kind words. You spoke to Viraj, I'll pass your comments on.
Lacey the lady I dealt with was very…
Lacey the lady I dealt with was very friendly and polite and very helpful and made the whole insurance purchase very easy clear and straightforward
April 27, 2026
Reply from Assetsure Insurance
Thank you for your kind words and your review. Lacey is quite new to our business, and she'll be delighted to hear your comments.
Just so straight forward got my new…
Just so straight forward got my new watch covered in minutes
April 20, 2026
Reply from Assetsure Insurance
Thank you for your review, we're pleased you found the process straight forward.
Reply from Assetsure Insurance
Thank you for your review, it's good to hear that you found things easy to understand.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.