Purchased used pallet collars. Brilliant service from beginning to end. Prompt, friendly but professional response to my email enquiries from Jack Cole. Very competitive prices, even compared to thos... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Excellent service from start to finish. I had a few questions regarding pallet sizes and the best options for our shipment, and the team couldn't have been more helpful. They were very friendly, knowl... See more
Excellent Product, Superb Service - We needed some pallets and collars to sort out our warehouse, pictures look great and when the product arrived we were not disappointed. There we even some schemati... See more
Company replied
They helped out our local Scout District by loaning us pallets after being let down by another Company at short notice. Very helpful and efficent company. Would recomend to anyone. Thank you so much... See more
Company replied
Company details
Information provided by various external sources
Associated Pallets Ltd is a family run business supplying an extensive range of pallet & packaging related products to business throughout the UK. We supply new and Used Wooden Pallets, New Wooden Pallets, Pallet Collars, Plastic Pallets, Plastic Crates and Boxes of all sizes. Our next day national delivery service and good customer care is a must for our customers. For further information regarding our company and services please feel free to contact us.
Contact info
Eling Lane, SO40 4TE, Eling Wharf, Totton, United Kingdom
- 02380 667999
- info@associated-pallets.co.uk
- associated-pallets.co.uk
4.9
Excellent
174 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Associated Pallets ltd
Hello Coston,
Thank you very much for your positive review, we are glad you are happy with our service.
Associated Pallets
I waiting one week for answer from my…
I waiting one week for answer from my email.
This company don’t like new customers.
August 10, 2019
Unprompted review
Reply from Associated Pallets ltd
Hello Dariusz,
Thank you for your review. We are a little shocked that you left 1 star.
We have checked the email system and we don't have your name/email on our system.
Associated Pallets aim is to reply within one hour of every enquiry. Please email sales@associated-pallets.co.uk or alternatively call 02380667999.
Associated Pallets Ltd
Although your service was quick and the…
Although your service was quick and the pallets of good quality, your driver saw fit to argue with a junior member of our warehouse team with regards to unloading via tail lift, he took it on himself to walk over to the company across from us and request their help, he upset and humiliated a young girl of 19 and argued with her manager aswell. This behaviour is unacceptable and we will probably never use your service again.
August 7, 2019
Unprompted review
Reply from Associated Pallets ltd
Hello,
Thank you for your positive review based on our services. Your order was delivered via an outside haulier and not ourselves.
This is totally unacceptable behaviour from the hauliers driver and we will raise a complaint right away and the correct actions will be taking.
Apologies again for the inconvenience caused.
Associated Pallets Ltd
USED EURO PALLET APUWP15
We got different type pallets, 50% cheaper one then we ordered.
August 6, 2019
Unprompted review
Reply from Associated Pallets ltd
Hello Andras,
Thank you for your review. Please call our customer services to discuss on 02380667999 and we will try to help, alternatively please email pictures to info@associated-pallets.co.uk
Thank you.
Associated Pallets
Great service
Great service - quick efficient
Quality decent
Deliver costs - somewhat high
July 26, 2019
Unprompted review
Great company - Darren's a great guy!
Great company, respond very promptly, help with any queries. Darren is very friendly and always able to help you save a few pennies.
Buy pallets from them!
July 19, 2019
Unprompted review
Great service and the most helpful staff
July 17, 2019
Unprompted review
Excellent customer service and very…
Excellent customer service and very fast delivery.
July 15, 2019
Unprompted review
Would have been 5 stars
Would have been 5 stars, but there was a mix up with delivery made and signed for by the driver to the wrong address. All was sorted attentively . These things do happen, and I was given a fair refund.
Everything else was good, with good phone comms, and easy online ordering (You sometimes need both together!). AP readily selected by hand a particular type of used pallet not shown on the website.
Thank you.
July 11, 2019
Unprompted review
Ordered for collection on the website
Ordered for collection on the website, quick and easy to do. Easy to collect. Documentation sent quickly and efficently by email. All very good.
July 9, 2019
Unprompted review
The pallets i received were not in very…
The pallets i received were not in very good condition. disappointed, wont be using again.
Delivery service was excellent 5*
July 7, 2019
Unprompted review
Reply from Associated Pallets ltd
Hello Lee,
We are very sorry to hear you have had an issue with your order. If you are not satisfied with the quality of a second hand product, please email pictures to myself steven@associated-pallets.co.uk and I can help you further with this matter.
Best Regards
Associated Pallets
Quick & easy quoting
Quick & easy quoting. Great communicators. Prompt delivery.
July 1, 2019
Unprompted review
Offered me better pallets at a good…
Offered me better pallets at a good price. Happy to have dealt with Chris!
June 17, 2019
Unprompted review
Great Service.
June 5, 2019
Unprompted review
Great service and product range as…
Great service and product range as expected from a reputable company.Very helpful staff always willing to assist.
Able and willing to accommodate your requirements at short notice at a great comparable price.
Highly recommend.
May 30, 2019
Unprompted review
Reply from Associated Pallets ltd
Hello WCF,
Thank you for your positive feedback, we are very glad you are happy with our services.
Associated Pallets team
Very helpful and easy to work with
Very helpful and easy to work with. Would order from this company again
May 23, 2019
Unprompted review
Reply from Associated Pallets ltd
Hello Donal,
Thank you for your positive feedback, we hope to hear from you again soon!
Associated Pallets team
Very helpful
Wanted to pick up a palette for home DIY at home, guys were great, really helpful only needed one palette picked up straight away easily, they even helped take it to the car
May 22, 2019
Unprompted review
Reply from Associated Pallets ltd
Hello Sophy,
Thank you for your positive feedback, we are very glad you are happy with our services.
Associated Pallets team
Process to order the pallets was…
Process to order the pallets was effortless and website easy to use. And order arrived on time.
Thank you.
May 22, 2019
Unprompted review
Reply from Associated Pallets ltd
Hello Mrs Mayers,
Thank you for your positive feedback, we are very glad you are happy with our services.
Associated Pallets team
Associated Pallets have helped us…
Associated Pallets have helped us greatly on multiple occasions. Not only are they very flexible and responsive, they are also very serious, customer-focused and committed to achieving and, sometimes, even surpassing the required date.
In terms of recommendation, I would not hesitate to put forward AP's name to anyone who require good quality pallets and outstanding service.
May 20, 2019
Unprompted review
Reply from Associated Pallets ltd
Hello Andrei,
We are very glad you are happy with our services, thank you for your positive feedback.
Hope to hear from you again soon!
Associated Pallets team
Reply from Associated Pallets ltd
Hello Sara,
Thank you for your positive feedback, we are very glad you are happy with our services.
Associated Pallets team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.