Associated Air Services Reviews 56

My employer arranged collection from my home address on Monday, but the collection wasn't made until the following day, when I was out. My mobile number was on the collection side of the delivery label, but AAS didn't contact me at any point - no indication of the collection time, no indication that they would come on a different day, and no indication that they had come when I was out. Apparently the drivers don't have mobile phones, and AAS doesn't have notification systems or alternative ways to contact the mobile numbers given for the collection or delivery addresses.
When I called to find out when the package would be collected they denied the original collection date, made no apology for failing to collect the package, and made little attempt to resolve the problem, leaving me with little confidence that it's worth trying again.
Given the positive reviews I assume that AAS are good for business to business deliveries in London, but I can only say that they aren't good for residential collections in other parts of the country.

I have been using the AAS services for more than a year and always been impressed with how efficient and prompt they are.
Elena and Taylor are always available to assist with all my last minute requests.

Always reliable and great customer service! Particularly big thanks to John our pick up and delivery and Cameron in the office! Thanks so much . 916 Studio London

Reliable, easy to access customer service and very jovial couriers particularly Jamie.
Kind regards,
Orion

A very personal service everyone is friendly quick to help especially Stephen our driver

Great customer service, quick and polite.
Driver John was very helpful and friendly.
Would definitely use them again.

We have been using AAS for years and have always been extremely happy with the service. Stephen is our main collection driver and provides an excellent service. Always friendly and happy when he comes in and goes above and beyond to ensure we get the best possible service.

Steven is very friendly and easy to get on with. He’s always got a smile on his face.

Thank you Jamie for delivering and picking up all the parcels on time, most importantly, always wear a big smiley face :)

“Stephen been constant shine of light every time he collects from us, always polite, professional and very funny also.”

AAS have always given us excellent service - big shout to Ania and the lovely Steven

We’ve been working with AAS for a few years now who are always top class & their drivers are always so helpful!

A big shout out to John who is our local driver. Top class.

Only been using the company for a few months and the service has been excellent. Great customer service.
Jason our allocated collection driver is so friendly and very helpful. A credit to the company.So much better than having different people every time.
Would recommend this company to anyone looking for a courier

We have been using Associated Air for a couple of years now, and we have constantly been impressed with their wonderful service, low cost, ease of use and brilliant staff. Shoutout to the lovely Steven who is always collecting on time and with a smile!

We've been using Assciated Air for around 7 or 8 years. Always top service when calling to book or use the online service. Our local driver, Stephen is always upbeat and efficient. Would recommend to all.

Fast delivery as aways, helpful and delivery with care. Thank you.

We've been using AAS for over year now and they've simply been amazing.

From Office staff to Drivers, they've gone above and beyond multiple times in providing thier brilliant service.

Jason is always upbeat, friendly and with a smile on his face.