A Star Equivalency Reviews 

546
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 373 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful and supportive staff, providing excellent service and clear guidance, often through personalized sessions. The user experience is consistently positive, with many finding the website easy to navigate and the course content well-structured, manageable, and featuring detailed revision materials and practice questions. Conversely, some customers felt course materials did not always align with actual exam content, leading to unexpected results. Others experienced delayed customer support responses or unhelpful invigilator interactions. A few were also dissatisfied with insufficient feedback after exams or delays in receiving certificates.

What people talk about most

User experience

Reviewers mention positive feedback about user experience, with many finding the website easy to use for... See more

Staff

People report positive experiences with staff, consistently describing them as friendly, helpful, and... See more

Service

Reviewers highlight positive aspects of service, with many expressing satisfaction with the overall... See more

Product

Clients share positive opinions on product, with many finding the course materials, such as biology and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the team's helpfulness,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The website and instructions are clear and easy to follow. Whenever I encountered an issue, I was able to reach out immediately to a real person via the website’s chat box, and they provided helpful g... See more

Company replied

Rated 4 out of 5 stars

Your customer service team are great. Every time I have called they have been so helpful. I have sat two exams with you and both times I have had good experiences. The only point I would like to make,... See more

Company replied

Rated 4 out of 5 stars

I chose A-Star because of the ease they provide for the exam. You can choose your own desirable date and appear for the exam from the comfort of your home. The exam structure was well defined, started... See more

Company replied

Rated 4 out of 5 stars

My experience was good and the exam went smoothly although I was worried there would be technical issues as it was online. My only concern is when doing mocks and practise questions for each topic le... See more

Company replied


Company details

  1. Career and Education Provider
  2. Distance Learning Center

Written by the company

A Star Equivalency are the UK Leaders in the Support and Delivery of all GCSE Equivalency Test Services Since 2002, supporting thousands of learners each month get the qualifications they need to get into university, onto apprenticeship courses, and pursuit their dream career. Our GCSE equivalency qualifications in maths, English, science and biology are accepted across the UK and our market leading courses are designed to improve pass rates.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

546 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.4

All reviews

(546)

321 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service!

Really good service and easy to use on the day.

February 25, 2026
Unprompted review
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Reply from A Star Equivalency

Thank you Kirsti! We're delighted to hear you found the service easy to use.

Rated 5 out of 5 stars

Excellent

Excellent - thank you.

March 5, 2026
Unprompted review
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Reply from A Star Equivalency

You're welcome! Thank you for your review.

Rated 4 out of 5 stars

Helpful courses and authentic feel to exam

The exam experience felt authentic. The invigilator was helpful. I would recommend this service for those who need to show/prove competency for a job or programme. The courses were very helpful.

February 26, 2026
Unprompted review
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Reply from A Star Equivalency

Thank you for your feedback. We’re pleased to hear that the exam experience felt authentic and that the invigilator was helpful. It’s great to know the courses were beneficial for your preparation. We really appreciate your recommendation and wish you every success moving forward.

Rated 5 out of 5 stars

Tom was very informative

Tom was very informative, patient, polite, helpful and accommodating.

March 2, 2026
Unprompted review
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Reply from A Star Equivalency

Hi Tammy, thank you for your kind words. We’re so glad to hear that Tom was able to provide such helpful and accommodating support. We truly appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Wonderful experience



I would like to extend my heartfelt gratitude to the Star Equivalency Team and Jacob for their invaluable support throughout my GCSE examination process. Their prompt responses to my inquiries and guidance at every stage of my exam arrangements were truly commendable. Additionally, the GCSE Equivalency Course is exceptionally well-structured, effectively helping students achieve the required grades. Every member of the team was incredibly helpful and professional.

I highly recommend Star Equivalency to anyone seeking success in their GCSEs within a short timeframe. Their dedication and expertise make the journey both smooth and rewarding.

February 6, 2026
Unprompted review
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Reply from A Star Equivalency

Thank you so much for your heartfelt feedback Fatima. We’re thrilled to hear that Jacob and the entire team were able to support you throughout your GCSE journey and that the course helped you achieve the results you were aiming for. Your kind words mean a lot to us, and we’re so pleased to have been part of your success.

Thank you for your strong recommendation, and we wish you continued success in the future!

Rated 5 out of 5 stars

User Friendly and Comprehensive

It was very simple and easy to use tutorials and practise test papers, a combination, for GCSE equivalency test preparation course . My experience is very good and I recommend it for other users.

February 23, 2026
Unprompted review
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Reply from A Star Equivalency

Hi Nighat, we thank you for your kind feedback. We’re so pleased to hear that you found the tutorials and practice test papers helpful for your GCSE equivalency preparation. It’s great to know your experience was a positive one, and we really appreciate your recommendation.

Rated 5 out of 5 stars

It was good

It was good, the only limitation was that the time was not shown in the screen. However, the invigilator was helpful and answered every time when I asked about about time remaining.

February 23, 2026
Unprompted review
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Reply from A Star Equivalency

Thank you for your feedback Subhashree. We’re glad to hear the invigilator was helpful and responsive during your exam. We appreciate your comment about the time not being displayed on the screen, and we’ll take that into consideration for future improvements.

Rated 4 out of 5 stars

Good value, extensive course material and lovely staff.

I left school 25 years ago without doing my GCSEs so at first the course material was very daunting and I didn’t think I would be able to learn all of the content needed to pass my exam (especially first time around). However, the course material is laid out in a way that builds on each topic over the modules which I found very useful and less overwhelming. I would highly recommend buying the course and exam package so you have all the information you need for your exam.

The only annoying thing I found (possibly my fault) was that I rushed to book my exam to give myself a deadline in my mind of when I needed to complete the course material as I needed to do it in enough time to start teacher training.

I quickly realised I had given myself too much time and needed to move my exam forward! Which I guess is a good thing but what I didn’t realise is there is a charge for this and the price varies significantly depending on the time of day and also massively increases during half term. (I hadn’t read the small print on this. So just keep that in mind, I wouldn’t have booked it until I had read all the course material).

Other than that I highly recommend Astar, when I needed to speak to staff they were always very polite and helpful both over the phone and via email. Overall, the course and exam package (even though I paid to change my exam) was much cheaper than taking biology science at my local college and I could do it in the comfort of my own home, it didn’t take me a whole academic year to complete it which was perfect for my personal circumstances as I needed the results to start my QTS pathway.

February 23, 2026
Unprompted review
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Reply from A Star Equivalency

Thank you for such an honest and detailed review Jenna. It’s fantastic to hear how you went from feeling daunted after 25 years away from study to successfully working through the material and preparing with confidence. That’s a huge achievement in itself. We’re really pleased that the way the course builds topic by topic helped make everything feel more manageable.

We also appreciate you mentioning the exam rescheduling fees. The charges vary depending on availability, time of day and peak periods such as half term, and we always encourage learners to check the booking terms carefully before confirming. Your advice to others about waiting until you feel fully ready is really helpful.

It’s great to know the flexibility suited your circumstances and supported your QTS pathway. We’re so glad we could be part of your journey and wish you every success moving forward.

Rated 5 out of 5 stars

I have done my Maths and English…

I have done my Maths and English equivalency with A star equivalency and it has gone very smooth from ordering the course to booking the exam and getting the results. All the process is straight forward, no hassal or confusion at all. If we need to have a conversation over the phone, all the staff memebers are very friendly and helpfull. Overall, the experience was very smooth.

February 19, 2026
Unprompted review
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Reply from A Star Equivalency

Thank you for sharing your experience. We’re really pleased to hear that everything felt smooth and straightforward from start to finish, and that our team were friendly and helpful whenever you needed support. It’s great to know the whole process worked well for you.

Wishing you all the best with your next steps Vinita.

Rated 5 out of 5 stars

Completing an online maths exam

I took an online maths exam. Easy and simple to book. The exam was well organised and facilitated. The online invigilator was very nice and helpful. The platform where the questions are released and answers uploaded was easy to use. All information about the exam was simple and clear. Results came one day early so that was great. Digital certificate was simple to get. I am very happy with this servise and would highly recommend it.

January 30, 2026
Unprompted review
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Reply from A Star Equivalency

Hi Jitka, thank you for your lovely review. We’re so pleased to hear that the booking process, exam experience, and platform all felt clear and easy to use. It’s great that your results arrived early too. We really appreciate your recommendation and wish you all the best moving forward.

Rated 5 out of 5 stars

A star academy is one of greatest…

A star academy is one of greatest communities in UK to carry out my GCSE English equivalency test. The dedication and engagement of their team is amazing. It was a great pleasure to be part of this successful journey!

February 12, 2026
Unprompted review
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Reply from A Star Equivalency

Thank you for such kind words Rafik. We’re really pleased to hear that you felt supported throughout your GCSE English equivalency journey and that the team’s dedication made a positive difference. It’s great to have been part of your success, and we wish you all the best with what comes next.

Rated 5 out of 5 stars

Extremely helpful

Extremely helpful.
Supported with discount for exam and results.
Able to help

February 20, 2026
Unprompted review
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Reply from A Star Equivalency

Thank you for your lovely feedback Chantelle. We’re really pleased to hear that you found the support helpful and that we were able to assist with your exam and results. We appreciate you taking the time to leave a review and wish you all the best moving forward.

Rated 4 out of 5 stars

Passed the English exam on the first try.

I passed my English exam on the first try thanks to the course! I subscribed for one month and found the material incredibly helpful (which I believe it's a better deal). The support team is also fantastic, very responsive and quick to help. I also opted for the $60 fast results and received them in less than 24 hours. My only critique is the website interface, it feels a bit cluttered with ad-like announcements, which can give off a bit of a 'money-grab' vibe. However, the service itself is top-notch and highly recommended.

January 12, 2026
Unprompted review
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Reply from A Star Equivalency

Thank you for your thoughtful feedback Charef. We’re thrilled to hear that you passed your English exam on your first try and found the course and support team so helpful. It’s great that the fast results option worked well for you too!

We appreciate your feedback on the website interface. We’ll take your comments on board as we continue to improve the user experience.

Thanks again for your recommendation, and we wish you all the best moving forward.

Rated 4 out of 5 stars

Very professional

Very professional, excellent customer service. I completed my Biology and passed the first time. The course was easy to follow and there was a lot to learn.
I have also just started my higher-tier maths, and I hope to pass it the first time.

February 18, 2026
Unprompted review
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Reply from A Star Equivalency

Thank you for your lovely feedback Sally-Ann. Congratulations on passing your Biology first time, that’s a fantastic achievement. We’re so pleased you found the course clear and comprehensive.

Wishing you every success with your higher-tier maths as well. We’ll be cheering you on.

Rated 5 out of 5 stars

It was a nice and a great experience

It was a nice and a great experience. Everything was on point. Just that I think the chat screen shouldn't be on the exams screen. It worried me little.

February 15, 2026
Unprompted review
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Reply from A Star Equivalency

Thank you for your feedback Ike. We’re really pleased to hear that you had a great experience overall.

We appreciate your comment about the chat screen during the exam. It’s there so that learners can quickly reach support if needed, but we understand how that might feel distracting. Your feedback is helpful and will be passed on as we continue to review the exam experience.

Rated 3 out of 5 stars

Let down this time round!

I’ve used A Star previously and couldn’t fault them, but this time was different.
I posted my exam back on Friday, reached there by Saturday.
Monday it reached the examiner and had to wait until Thursday late afternoon for the results.
I paid for fast track, which should have been by Wednesday. Nonetheless I had to chase A Star relentlessly so try and finally get my results.
Unfortunately I have missed the submission deadline from my uni, and have now had it moved to April, this is incredibly frustrating, as I kept telling A star that I was desperate for the results. I even said ‘even if I just scrape a pass I’ll be happy, I just need the results’.

I reached out many a times, and on a few occasions spoke to a couple of really empathetic advisors who actually sounded like they cared. However I have to admit, this time A Star you seriously let me down!

February 5, 2026
Unprompted review
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Reply from A Star Equivalency

Hi Rehana,

Thank you for taking the time to explain what happened. We’re genuinely sorry for the stress and frustration this has caused, especially knowing how important your university deadline was. We completely understand how upsetting that must have been.

Fast track marking is intended to prioritise papers once they are received by the examiner. However, with paper-based exams there can occasionally be postal delays or processing delays that are outside of our control, which can impact overall turnaround times. That said, we do appreciate that this does not change the outcome for you, and we’re sorry that the timing did not meet your expectations on this occasion.

We’re glad some of our advisers were able to offer support during this time, but we do recognise that you feel let down, and we take that seriously. If you would like to discuss your case in more detail, please contact us directly and we’ll be happy to look into it further.

Rated 5 out of 5 stars

Use your resources carefully

I am delighted to be continuing my PGCE journey after passing my equivalency exam with A Star Equivalency. Although it took me three attempts, the breakthrough came when I finally utilised their official resources. On my previous attempts, I relied solely on external sites like Bitesize, which weren't enough and didn't cover the brief efficiently.
My advice? Invest in the provided materials. While the upfront cost is higher, it is far more cost-effective than retaking the exam or feeling unprepared. Best of luck for anyone taking their exams in the future!

February 12, 2026
Unprompted review
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Reply from A Star Equivalency

Thank you for sharing your journey so honestly Rem. We’re delighted to hear that you’re continuing your PGCE and that the official resources helped you achieve that breakthrough. It’s a real testament to your perseverance and commitment.

Your advice to future learners is greatly appreciated, and we’re so pleased that the materials supported you in feeling properly prepared. Wishing you every success as you move forward in your teaching career.

Rated 5 out of 5 stars

Very helpful and supportive during my…

Very helpful and supportive during my enquiry.

February 12, 2026
Unprompted review
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Reply from A Star Equivalency

Thank you for your kind words Grace. We’re really pleased to hear that you felt supported during your enquiry as that’s exactly what we aim for. If you need anything further, we’re always happy to help.

Rated 5 out of 5 stars

Good customer service and well-assisted

Good customer service and well-assisted

February 11, 2026
Unprompted review
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Reply from A Star Equivalency

Thank you for your feedback Ahlam. We’re really pleased to hear that you found the customer service helpful and well supported. We appreciate you taking the time to leave a review.

Rated 4 out of 5 stars

Good experience.

January 8, 2026
Unprompted review
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Reply from A Star Equivalency

Thank you Ali! We're glad to hear you had a good experience.

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