I ordered on a Tuesday and received my wig by Saturday — just 4 business days! The shipping was super fast. The wig itself is beautiful, the hair is soft, and there’s been no shedding at all, which... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I've ordered from Asteria Hair consistently for over 5 years and I will never use another hair supplier. Firstly, their customer service is exceptional - responsive and communicative. Then, their ship... See more
Company replied
I am a loyal returning customer. I’ve used Asteria hair for years. The hair is excellent quality. The bundles color well and can be reused. The service is top tier. There seems to always be someone a... See more
Company replied
I've been using Asteria Hair since 2023 for all my bundles and wig purchases, and I’ve been consistently happy with their products and service. The hair quality is amazing—soft, long-lasting, and... See more
Company replied
Company details
Information provided by various external sources
Asteria Hair sells Brazilian human hair extensions-human hair weaves,human hair wigs,weave bundles with frontal closure,wholesale human hair weaves,lace wigs-lace frontal wigs,closure wigs online-Best human hair vendor from China.
Contact info
Northeast Room,10th Floor,1st Unit 1st Building,Linxiyuan,Gongnong Road, 461000, Xuchang, China
- +8615136424039
- service@asteriahair.com
- asteriahair.com
4.1
Great
425 reviews
Replied to 81% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amazing customer service
Amazing customer service. The hair is everything I asked for the density to quality is amazing. It is worth every penny I am so happy I made this decision of buying from this company. The hair is so soft the curls are perfect. I will be buying again soon.
September 25, 2025
Unprompted review
Reply from Asteria Hair
Dear,
We’re so happy to hear that you love your hair! 🥰
Thank you so much for sharing your wonderful feedback — it truly means a lot to us.
We’re thrilled that the quality, curls, and density met your expectations, and we can’t wait to serve you again soon! 💕
I am a loyal returning customer
I am a loyal returning customer. I’ve used Asteria hair for years. The hair is excellent quality. The bundles color well and can be reused. The service is top tier. There seems to always be someone available to handle questions or concerns. I have tried different textures and the quality and availability is consistent.
October 30, 2025
Unprompted review
Reply from Asteria Hair
Dear,
We’re truly grateful for your long-time support and kind words! 🥰
It means so much to know that you’ve been with Asteria Hair for years and continue to enjoy our quality and service.
Your satisfaction is always our top priority, and hearing that you love the textures and consistency makes our day! 💖
We can’t wait to serve you again soon and keep bringing you the best hair experience every time! ✨
The hair is so beautiful
The hair is so beautiful! It looks just like the pictures. Customer service was amazing and super quick to respond. They helped me exchange for a longer wig with no hassle and even sent me photos to make sure I liked it before shipping it out. The whole process was smooth, and the hair is absolutely gorgeous. I’m really happy with my order!
October 25, 2025
Unprompted review
Reply from Asteria Hair
Dear, we’re absolutely delighted to hear that you love your new wig! 🥰
It’s wonderful to know the hair met your expectations and that our team could make your exchange process smooth and easy.
Your satisfaction truly means a lot to us — thank you for your kind words and for taking the time to share your experience. 💕
We can’t wait to serve you again soon and hope you continue to enjoy your gorgeous new look! ✨
I’ve ordered from Asteria hair a couple…
I’ve ordered from Asteria hair a couple times and have been very satisfied with my orders. I recently ordered a pre braided wig, it was 250 density and 26inches long. My order came as pictured and had no shedding. The communication I received regarding my order was extremely well. I truly appreciate the care and concern they had when I explained any situation.
October 19, 2025
Unprompted review
Reply from Asteria Hair
Dear, thank you so much for your wonderful feedback! 🥰
We’re so happy to know that you’re satisfied with your pre-braided wig and the service you received from our team. Your trust and kind words truly mean a lot to us!
💕
We can’t wait to serve you again and help you find your next favorite look! ✨
Asteria Hair
I ordered a wig from Asteria Hair and I’m honestly so happy with my experience! The shipping was super fast and it arrived within just a few days. The packaging was neat and secure, and everything came in perfect condition.
The wig itself is beautiful! The hair feels soft, silky, and has a natural shine no weird smell or tangling straight out of the box. The lace was thin and easy to melt, and I didn’t have to do any plucking. The density is perfect, and it holds curls really well without shedding.
What really stood out to me was the quality for the price it definitely feels like a high-end unit. I’ve already gotten so many compliments and people asking where I got it from.
Overall, I’m very impressed and will 100% be ordering again. Great quality, great service, and super quick shipping!
October 16, 2025
Unprompted review
Reply from Asteria Hair
Dear,Thank you so much for your amazing feedback! 💕 We’re thrilled to hear that you’re happy with your wig and your experience with Asteria Hair.
It’s wonderful to know that the hair, lace, and overall quality met your expectations — and that the shipping and packaging were fast and secure. Hearing that you’ve already received so many compliments truly makes our day! ✨
We can’t wait to serve you again and bring you even more beautiful units in the future. Thank you again for your support and kind words! 💖
Quality
I have been shopping with this company for over 5 years and they have yet to fail me!
September 25, 2025
Unprompted review
Reply from Asteria Hair
Wow Dear, thank you so much for your continued support over the past 5 years! 💕
We truly appreciate your trust and loyalty. It means the world to us to know that you’ve been satisfied with our products all this time.
We’ll keep doing our best to bring you the highest-quality wigs and even better service every time you shop with us! ✨
Fast delivery
The shipping was not to long and if I reached out they responded immediately! I loveeee my wig this is my 3rd one with this company because the lace is EVERYTHING and hair so soft and full!
August 23, 2025
Unprompted review
Reply from Asteria Hair
Dear, thank you so much for your continued support! 💕
We’re so happy to hear that this is already your 3rd wig with us — it means a lot to know you trust Asteria Hair again and again. 🌸
It’s wonderful to hear that you’re loving the soft, full hair and especially the lace — we always strive to make it as natural and flawless as possible. ✨ Your kind words truly encourage our team!
Shipping was EXPEDITIOUSLY
Shipping was fast.. CUSTOMER SERVICE WAS TopTier from the moment I ordered. I ordered a glueless and I have a small head… Glue less it is, didn’t have to cut the little bit of lace or add any makeup to part. LITERALLY READY TO GO… The hair is soft, full and beautiful… Received many compliments thinking it was my hair. FIRST WIG I EVER PURCHASED THAT WAS PERFECT… Asteria has a nee customer….
August 1, 2025
Unprompted review
Reply from Asteria Hair
Dear, wow! 🌸
Reading your review truly made our day🥰 thank you so much for sharing your wonderful experience! We’re beyond happy to know that the wig fit you perfectly, needed no extra work, and gave you such a natural and beautiful look. 💕
It means the world to us that your very first wig purchase turned out to be perfect♥️ welcome to the Asteria family! We can’t wait to serve you again and help you shine even more with your next style. ✨
the are liars dont trust the reply and reviews
I have notist very starnge behavior about thsi account all the 5 star rewies have one like from the same person ever negative review has likes from diffrent people. Plus they are getting exposed online for cheating and deformation . They ask allot of money from us and scam uns with other hair they got from somewhere else. Then they wright in caption the same name of other negative reviews saying to stop the hate. What is wrong with them they dont answer ther messeges and only reply thur a thirdparty reviewing the issue. The hair is terrible and mixed with other peoples hair i have evidence of ther crimes. DONT TRUST THEM THEY ARE LIARS AND SCAMMERS THE EVIDENC IS ONLINE FOR EVERYONE TO SEE!!!
August 5, 2025
Unprompted review
Reply from Asteria Hair
We’re truly sorry to hear about your experience and take your concerns seriously. At Asteria Hair, we always strive to provide high-quality products and transparent service. We understand how important trust is when purchasing hair online, and we regret that your experience did not meet expectations.
If you have specific issues with your order, we’d like to resolve them directly. Please contact our official support team with your order details so we can assist you and investigate thoroughly.
We appreciate your feedback and take it as an opportunity to improve our service.
Exceeded My Expectations in Every Way
I am a big fan. This is my second time purchasing hair from you and I love it. It didn’t take long to get it and I feel so lovely wearing my bundles. I highly recommend!
August 5, 2025
Unprompted review
Reply from Asteria Hair
Hi love, 💕
We’re so happy to hear this is your second time shopping with us — thank you for being such a big fan! 🥰 It makes us so glad to know you feel lovely wearing your bundles, and your recommendation truly means the world to us.
We’ll keep working hard to bring you beautiful hair and the best service every time. Can’t wait to see you again soon! ✨
Negative reviews get reported the rest are fake reviews
They are lying they didn't help me the…
They are lying they didn't help me the ironed and insulted me
"Even though you left a negative review using different accounts,We are absolutely willing to assist you with a return or exchange — as long as the product sent back is the correct item originally purchased from us. Unfortunately, we are unable to process returns or exchanges for products that do not belong to Asteria Hair.Our goal is to resolve this matter fairly and efficiently, so please don’t hesitate to reach out if you have any questions or need further assistance."
They are evil they replay to tour comment and report you . Be careful they lie and insult you on WhatsApp too with different numbers!!
June 12, 2025
Unprompted review
Asteria Hair Review for YOU
Unlike some companies , the edges are pre plucked and look very natural. The hair is soft w a beautiful wave pattern. Not too thick , but just right !
July 3, 2025
Unprompted review
Reply from Asteria Hair
Dear,
Thank you so much for your lovely feedback! 💕 We’re so glad to hear that you love the natural pre-plucked hairline and the soft, beautiful wave pattern. It means a lot to us that the wig feels just right for you, not too thick, but perfectly natural.
Your satisfaction is our greatest motivation, and we can’t wait to serve you again soon! 🥰
I’ve been ordering from Asteria Hair…
I’ve been ordering from Asteria Hair for the past 7yrs and have not been disappointed customer service is great they’ve even sent me step by step photos and videos when I’ve placed customized orders this company is top tier and hair is true to length with little to no shedding with proper care.
August 28, 2025
Unprompted review
Reply from Asteria Hair
Thank you so much for your amazing feedback! 💖 We are truly honored to have had your support for the past 7 years. It means the world to us to hear that our hair and customer service have met your expectations.
We’re so glad you appreciate the step-by-step photos and videos for your customized orders—we always want to make sure everything is perfect for you! Your trust and loyalty inspire us to keep providing the best quality and service.
Looking forward to serving you for many more years, and we can’t wait to see you rock your next Asteria Hair look! ✨
This is the first online shopping for…
This is the first online shopping for units I have ever done and it became the only website I shop for wigs on. I have purchased over 5 wigs and have some units that are still great from 5 years ago. I haven't purchased another yet because Im still able to rewear the ones I do have, but I do plan on purchasing more. I have also sent more buyers Asterias way. Thank y'all for being a company/brand/website I can trust. The free accessories and things needed to make sure your unit is secure is a blessing as well . 10/10 Highly Recommended. Prices, discounts, points, delivery, payments options and more are great. Thank You.
August 25, 2025
Unprompted review
Reply from Asteria Hair
Wow, thank you so much for sharing such an amazing review with us! 🌸 We’re truly honored to know that your very first online wig shopping experience with us turned into years of trust and loyalty. Hearing that you still enjoy wigs purchased 5 years ago makes us so proud of our quality and craftsmanship.
It means a lot to us that you’ve also recommended Asteria to others. We couldn’t ask for a better customer and supporter. 💕 We’re so glad you love not only the wigs but also the free accessories, discounts, points, and service we provide.
We can’t wait to serve you again when you’re ready for your next unit, and we promise to continue bringing you beautiful hair and a worry-free shopping experience. Thank you for being part of the Asteria family! ✨
The wig is very beautiful
The wig is very beautiful, with fluffy and soft hair that feels comfortable to wear, making me look even more beautiful
July 9, 2025
Unprompted review
Reply from Asteria Hair
Dear,
Thank you so much for your lovely feedback! We’re thrilled to hear that you find the wig beautiful, soft, and comfortable. It makes us so happy to know it’s helping you feel even more gorgeous! 💖
We truly appreciate your support and look forward to helping you find more beautiful styles in the future.
great hair and customer service
My wig came on time and I was able to set up my appointment with my stylist. My stylist fell in love with my wig at first site! I’m so glad I got this wig. The seller also have an outstandingly great customer relationship! I have no regrets on this purchase. I look so gorgeous! So proud of my wig!
July 9, 2025
Unprompted review
Reply from Asteria Hair
Dear, Thank you so much for sharing your wonderful feedback! We’re so happy to hear that your wig arrived on time and that both you and your stylist love it. It means a lot to us that you’re enjoying your look and feeling gorgeous with your new wig.
Your kind words about our customer service truly encourage us to keep doing our best. We look forward to serving you again in the future and can’t wait to see you shine in your next style! 💕
Hair quality is amazing!!!
Hair quality is amazing!!! I can’t wait to get my wig installed & take pictures! Best hair ever!
June 20, 2025
Unprompted review
Reply from Asteria Hair
Thank you so much for your amazing feedback! 💖 We’re thrilled to hear that you love the hair. We can’t wait to see how stunning you’ll look once it’s installed!
If you’d like, feel free to share your photos with us — we’d love to celebrate your gorgeous look and it also helps other customers see the beauty of our wigs.
Enjoy your new hair! ✨
My hair came about 3 days after I…
My hair came about 3 days after I ordered o like their confirmation email gives you opportunity to make sure u order the right thing my hair is so pretty & soft I got a 30inch body wave nobody for a reasonable
August 15, 2025
Unprompted review
Reply from Asteria Hair
Thank you so much for your kind feedback! We’re delighted to hear that your hair arrived quickly and that you love the softness and beauty of your 30-inch body wave. 💖
We’re so glad you appreciated our confirmation process—it’s important to us that every order is just right. Your satisfaction means the world to us, and we can’t wait to serve you again in the future!
Needed Hair for a Special Event – Asteria Came Through!
I needed hair urgently for a very important event — my daughter’s graduation ceremony. I reached out to Asteria’s customer service to see if there was any way to speed up the shipping.
They responded quickly via WhatsApp, which was way more efficient than email. They checked and found a similar product available in their U.S. warehouse that could be delivered to me within 2–3 days.
To my surprise, they even upgraded the density to 200% for free, even though I originally ordered 180%! I really appreciate the extra effort — the wig arrived just in time for the event, and the hair is absolutely amazing. I love it and couldn’t be happier!
Thank you so much, Asteria! 💖
July 28, 2025
Unprompted review
Reply from Asteria Hair
Dear, We are so happy to hear that the wig arrived in time for your daughter’s graduation and that you loved the hair! 🎓✨ Thank you for trusting us on such an important occasion. It was our pleasure to assist you and arrange the faster shipping as well as the free density upgrade.
Your kind words mean a lot to us, and we’ll continue doing our best to provide beautiful hair and excellent service every time. We look forward to serving you again soon! 💕
My First Honest Experience with Asteria Hair
I ordered on a Tuesday and received my wig by Saturday — just 4 business days! The shipping was super fast. The wig itself is beautiful, the hair is soft, and there’s been no shedding at all, which I really appreciate. The length is accurate, and overall, I’m satisfied.
That said, the wig doesn’t quite feel like 250% density to me. It may look fuller when styled with curls to add more volume, but straight out of the box, it feels lighter than expected.
Still, I’m happy with the quality and will likely order again!
May 16, 2025
Unprompted review
Reply from Asteria Hair
Hi dear,
Thank you so much for sharing your honest feedback! We’re delighted to hear that you received your wig so quickly and that you’re enjoying the softness, accurate length, and minimal shedding.
Regarding the density, we understand everyone’s expectations can vary, especially between different textures and styles. Curling or adding waves can indeed make the hair appear fuller, but we’ll also pass your comment along to our production team for review.
We truly appreciate your trust and look forward to serving you again soon! 💛
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.