Good and bad experience The main poor spot is why is it taking just about a week or longer until the product gets to me like seriously One of the good parts for the time being that this prod... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have ordered one of the wallet phone cases and in terms of the product itself, I am pretty pleased. The wallet is a little lose-fitting, which makes me nervous since it holds my bank card and ID,... See more
Company replied
The slide on my case is a little looser than I expected. As I am typing this with one hand I can feel it moving back and forth with my fingers and hear it. Overall not an issue the side stays cl... See more
Company replied
The support dept working to correct an issue with a case. Courteous and quick to reply. Issue resolved. Waiting for replacement to be shipped.
Company replied
Company details
Written by the company
Astra Cases was created to bring you the best cases and protection for your favorite devices. Our cases are designed with quality, look, protection and comfort top of mind. For new customers use code "Welcome5" for a 5% discount. We offer a 100% Money Back Guarantee on all purchases.
Contact info
539 W. Commerce St, 75208, Dallas, United States
- support@astracases.com
- astracases.com
3.5
Average
1K reviews
Replied to 84% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Took a while to come but customer…
Took a while to come but customer service was amazing at keeping me updated
October 4, 2025
Unprompted review
Reply from Astra Cases
Hi Tiffany, thank you for your feedback! We’re sorry your order took a bit longer to arrive, but we’re glad our customer service team was able to keep you updated along the way. We appreciate your patience and understanding!
I truly regret ordering a case from…
I truly regret ordering a case from Astra! When I received the product I was dissatisfied with the quality of the material. I followed the instructions and emailed the support team to start the process for a refund. I have received responses from Sarah however, she never confirms the address of where I need to return the phone (at my own expense). She has told me someone will contact me and no one else has. Sarah also sent me an email offering to replace the case but I have no interest in doing that. I am sixty years old and this is the worst online shopping experience I have ever had!!! I have made 5 email requests for the address to the Support Team!! I would appreciate someone from Astra confirming the address for returns asap!! I really am considering giving a review expressing my dissatisfaction daily, at this point!
October 3, 2025
Unprompted review
Reply from Astra Cases
Hi Tonya, Thank you for sharing your experience. We’re very sorry for the inconvenience and understand how frustrating this has been for you. We can confirm that our support team, including Sarah, has been in touch and will follow up shortly with the return address and next steps. We appreciate your patience, and our team is committed to resolving this for you as quickly as possible.
Reply from Astra Cases
Hi Ashley, Thank you for your lovely review! We’re so happy you’re pleased with the quality and look of the item you ordered.
I had received my iPhone 17 Pro Max…
I had received my iPhone 17 Pro Max waterproof case on 30 September. Well air bubble packed. Thank you Astra Cases. I’ll highly recommend to my friends using the New iPhone 17 Pro Max also.
September 30, 2025
Unprompted review
Reply from Astra Cases
Hi Michael, Thank you so much for your kind words! We’re happy to hear your case arrived safely and that you’re enjoying it. We really appreciate your recommendation and support!
Pleasant experience
My order came as expected! Great experience even though I ordered the wrong case.
September 15, 2025
Unprompted review
Reply from Astra Cases
Hi Robert, Thank you for your feedback! We're glad to hear your order arrived on time and that you had a good experience. If you need help with an exchange for the correct case, our support team will be happy to assist you.
A lot of people pending and review my…
A lot of people pending and review my claim…. Faster answer
Thanks a lot
September 30, 2025
Unprompted review
Reply from Astra Cases
Hi Maurice, thank you for your review. Please feel free to contact our customer support team if there’s anything we can help you with.
Rogue company
Rogue company. Do not buy from them. Clever website that makes you believe it is a UK company but it's not. I have still not received my order after 2 weeks. Tracking doesn't work. No answer to my query and no number to contact anyone. If it ever arrives I expect it will not be leather and will be poor quality.
Please BE WARNED.
September 24, 2025
Unprompted review
Reply from Astra Cases
Hi Minnie, Thank you for taking the time to share your experience. We’re really sorry for the delay and understand how frustrating this situation is. Your feedback about communication and delivery transparency is important to us, and we’re working on improving this process to prevent similar issues in the future. Please reach out to our support team so we can see how we can assist you further.
I really like my iPhone 13 case
As a woman, I like to have my identification cards all in one place. It’s not too thick either and fits in my back pocket.
September 28, 2025
Unprompted review
Reply from Astra Cases
Hi Katherine, thanks for your review! We're really happy to know it’s been convenient for you to carry around. We appreciate you taking the time to share your experience.
Made it very easy for me to rectify an…
Made it very easy for me to rectify an order when the mistake was actually mine during the original ordering process.
September 15, 2025
Unprompted review
Reply from Astra Cases
Hi Tony, we’re happy we could help sort things out quickly for you. Thank you for giving us the chance to make it right, and we’re glad everything worked out in the end. We truly appreciate your support and thank you for taking the time to share your review.
Quality phone case
I just purchased my two phone cases for my Google pixel 10. I've had phone case for Google pixel 6 which worked out beautiful and it lasted. That is why I went with the same company for my new phone cases. I'm very happy with them
September 9, 2025
Unprompted review
Reply from Astra Cases
Hi Sam, we’re glad you came back to us for your new phone cases! It means a lot that your Pixel 6 case lasted well and that you trusted us again for your Pixel 10. Thank you for sharing your experience and for being a loyal customer.
Do not buy from this company.
I would give zero stars if possible.
This case is plastic not leather as advertised. When you complain you are offered a refund of 50% of the cost and you can keep the case!! Apparently they don’t accept returns.
I turned this offer down as I was sent the wrong colour for the wrong phone therefore absolutely no good for me at all.
I wanted to return it for a full refund, they refused so I got a full refund through my bank.
September 18, 2025
Unprompted review
Reply from Astra Cases
Hi Janet, thank you for your review. We regret that the order did not arrive as expected. Our partial refund option is offered to help customers avoid the cost and time of sending items back, but we recognize it was not the right solution in this case. In the meantime, I have endorsed your case to the manager for review and further resolution. We will also review this matter with our team to improve our process.
I accidentally ordered the wrong size…
I accidentally ordered the wrong size for my case and when I contacted them, I had to pay an additional $10 to get the one I wanted
September 24, 2025
Unprompted review
Reply from Astra Cases
Hi RebeKa, Thank you for sharing your feedback. We’re glad we could help you get the right size for your case. The additional fee covers the cost of processing and shipping the replacement, and we always do our best to keep this as low as possible. We appreciate your understanding and thank you for giving us the chance to make sure you received the correct item.
I'm very happy to have received this…
I'm very happy to have received this quality case from Astra Phone Cases! It is built really well, has high quality parts and the company is very helpful, attentive and professional when it comes to Customer Service.
September 23, 2025
Unprompted review
Reply from Astra Cases
Hi aLEX, We’re really glad to hear you’re pleased with your case. It’s great to know it meets your expectations and that our team could assist you along the way. Thanks for choosing Astra Case
Quality product and great customer…
Quality product and great customer service.
September 12, 2025
Unprompted review
Reply from Astra Cases
Hi Dwayne, Thank you for your kind review. We’re glad you liked the product and our service. Your support means a lot to us.
Weeks of waiting for stock that was…
Weeks of waiting for stock that was listed as avaliable now. Sent from China not within NZ. Very disappointing.
September 22, 2025
Unprompted review
Reply from Astra Cases
Hi Peter, We’re sorry to hear about your experience. While some items are shipped directly from our overseas warehouse, we do our best to show stock availability as clearly as possible. We understand how frustrating the wait must have been and appreciate your feedback as it helps us improve. Thank you for sharing your review.
Reply from Astra Cases
HI Jep, Thanks for your feedback! We’re glad to hear you love it
Astra Cases IS your Google Pixel Case Place !
Overall a very good experience from purchase to delivery to product !
September 14, 2025
Unprompted review
Reply from Astra Cases
HI John, Thank you so much for sharing! We’re thrilled to hear everything—from purchase to delivery to the product itself—met your expectations.
Pretty good case but inventory shown online not always accurate
I have ordered one of the wallet phone cases and in terms of the product itself, I am pretty pleased. The wallet is a little lose-fitting, which makes me nervous since it holds my bank card and ID, but the rest of the case and its features are pretty solid.
Unfortunately, I've ordered from this company twice now, and both times the product I actually ordered and paid for wasn't actually in stock and available, so I either had to choose another color or cancel my order. This extended the delivery time for my case significantly, and I feel could have been easily avoided by only listing in-stock items for order.
September 13, 2025
Unprompted review
Reply from Astra Cases
Hi Leah, Thanks for sharing your experience. We’re happy you’re pleased with the case but apologize for the stock inaccuracies and extended delivery time. We’re reviewing our inventory processes to prevent this in the future
Easy site¡!!!!!!¡!!!
August 28, 2025
Unprompted review
Reply from Astra Cases
Hi Timothy, Thanks for letting us know! We’re glad you found the site easy to use.
Reply from Astra Cases
Hi Shawn, Thank you for your feedback! We’re glad our service met your expectations.
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