Astra Labs Reviews 

88
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 73 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast shipping times, noting that orders usually arrive safely the very next day in secure and professional packaging. People also find the online platform extremely easy to navigate, featuring a smooth ordering process and highly competitive prices offered across the catalog. Some reviewers were not happy with product effectiveness and felt that customer communication could be improved when seeking updates on delayed shipments. A few consumers also mentioned specific concerns about pricing structures compared to alternative suppliers or raised questions regarding certain items received.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, consistently noting extremely fast shipping times.... See more

Product

People report positive experiences with product, highlighting top quality items and high-grade purity that... See more

Service

Customers had positive experiences with service, consistently highlighting quick delivery and professional... See more

Order

Users describe positive interactions with order, highlighting fast and reliable delivery times as well as... See more

Price

Customers consistently note positive experiences with price, highlighting that the pricing is cheaper and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Only used Astral for two weeks prior to this review, however after some research into other suppliers settled for this company due to payment method and other positive reviews. Website easy to use an... See more

Rated 5 out of 5 stars

This was my second order placed both have arrived next day packaged well without any problems, will definitely be ordering again!

Rated 5 out of 5 stars

Quick delivery , item as described, this is my second time ordering, I will be ordering again. Top class service. ☺️

Rated 5 out of 5 stars

From start to finish to wandering through their website it's an absolute joy to use astralabs. They're attentive to your needs and the products are of a high quality. Shipping is fast and worry free,... See more



Contact info

4.7

Excellent

TrustScore 4.5 out of 5

88 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 80% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(88)

87 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Hi I have not received my order can you…

Hi I have not received my order can you please contact me asap!! And now you are asking me how is your order. I ordered last weekend and nothing.i have emailed twice and no responses contact me asap My order number is - Order #6382 and this is what Royal Mail website says for 4 days with no change In Transit

We normally expect to deliver to your address between 10:00am - 1:00pm
Your item has reached Greenford MC and will now be sent to your local delivery office.

August 18, 2026
Unprompted review
Rated 5 out of 5 stars

Customer service as it should be

I have been using reta for some time and motsc, was disappointed with my previous supplier and have bounced around trying to find another, until i found astra!

Ordered twice and its been next day last order was around 1600 so was expecting a two day turn around and was pleasantly surprised when i got an email saying be with you tomorrow.

Pricing is cheaper than anywhere else, so that is a bonus.

Now I was admittedly concerned when I saw a few negative reviews about fake products and mentioning COAS, as I had missed that it didnt say astra labs on the COA. What it dose say is what I assume is the bulk supplier, I went down the rabbit hole of looking at there website and checking prices, COAS etc. I
If you check there COAS the last time they tested was in 2025, ASTRA last batch was tested in may 26 last I checked. I even ignored the built in link and went to Janoshik and in put the info my self, just to make sure that it wasnt a spoof COA seeing as you can do magical things on tinterweb these days, and there it is, with a different picture than the bulk suppliers COA vial.
I do not believe i can do any more to verify the source more than i have, and they already explained that the testing may show the upstream supplier. Plus you take all of the risk by buying and importing this stuff by getting it from bulk sources even though it is cheaper.

Cant fault the service my most recent order was pleasantly surprised by the freebies i got one of which was a 60mg of reta , PLUS A FEW OTHER GOODIES, who dosent like a freebie.

Overall cant fault the experience, and can 100% recommend

August 20, 2026
Unprompted review
Rated 5 out of 5 stars

Great value

After a hesitant start (prices seemed too good to be true) I have now received my fourth order. All have been delivered promptly and well packaged. I have been stocking up to avoid future price rises or shortages. The research bundles are exceptional value. I am very impressed with Astra Labs.

August 15, 2026
Unprompted review
Rated 5 out of 5 stars

Fast delivery fantastic company

Fast delivery, great packaging and a big thank you for the extra goodies, I have ordered a lot from Astra Labs there customer service and products are second to none. Thanks again .

August 17, 2026
Unprompted review
Rated 5 out of 5 stars

Happy first time customer 🙂

First time using this company, really happy with the service I've received. Great price. 24 hour tracking with royal mail. Will definitely use again

August 13, 2026
Unprompted review
Rated 1 out of 5 stars

Purchased from there website

Purchased from there website. And received just bac water I messaged them and been ignored. I’m not happy.

August 13, 2026
Unprompted review
Astra Labs logo

Reply from Astra Labs

Hi Callum,

We have replied to the emails we’ve received regarding this.

We’ve also checked our packing records, including the packing photo and subsequent stock count, and these are consistent with the full order being packed and dispatched.

We certainly would not deliberately withhold a TR5 from an order or attempt to scam a customer over a single item. We take genuine packing errors seriously and always try to resolve them when the evidence shows we’ve made a mistake.

On this occasion, however, our records do not support the claim that only the BAC water was dispatched.

Astra Labs

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