I ordered 2 pairs of shoes from Asyllum that I'd been eyeing off for a while now, and I'm pretty happy with how they came out. The quality is very good and they're true to their image. The sizing is... See more
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The design of the shoes is really nice and cute. It's simple and easy to style with anything. If the insoles can improve more, it will probably gain more buyers. I really like how fast your customer s... See more
Very good customer service and quick response time. Good quality products as well.
Customer service was great and responded very quickly. Delivery was very fast. Product was exactly as advertised. Very pleased and will be ordering from them again.
Company details
Written by the company
Founded in 2023 in New York, Asyllum is a design-driven brand focused on creating bold, statement accessories for everyday wear. Our collections span footwear, bags, and jewelry—each piece designed to stand out while remaining practical for daily use. We work with trusted manufacturing partners to deliver unique designs at an accessible price point, without compromising on quality. We offer duty-free worldwide shipping, ensuring a seamless shopping experience no matter where you are. Our team is committed to providing prompt and reliable customer support, and we stand behind our products with a 21-day money-back guarantee for any quality-related issues.
Contact info
United States
- info@asyllum.com
- asyllum.com
3.9
Great
85 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 61% of negative reviews
Typically replies within 1 month
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I ordered a pair of 'platform fold over…
I ordered a pair of 'platform fold over chunky boots' all the way back in feb 28th, my parcel was delivered to a random parcel shop on the other side of the country, and when I contacted Asyllum's customer service, they're extremely reluctant to take accountability. I have also spoken with Royal Mail, the courier, and they've assured me that this is an issue of the retailer, however Asylum keeps sifting the blame onto the courier. I had rang the parcel shop, only for them to tell me that they return parcels that have not been collected back to the owners, so where is my parcel currently? probably lost or their warehouse. Anywho, I've been asking for a refund but I doubt I'll receive anything due to their lack of accountability. I'm honestly gutted, I'd been wanting these boots for months.
February 28, 2025
Unprompted review
Ordered something on the 4th of Feb
Ordered something on the 4th of Feb, on the 5th of Feb it said: ready to be send. A week later it was still the same, i emailed them but i got no response.
February 13, 2025
Unprompted review
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