Atelier De Glow Reviews 

68
•
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Definitely better skin in the morning. Not quite a glow, but conisering the stress levels I have at the moment a great improvement. Many need to create a thicker layer to ease the removal, that is act... See more

Rated 4 out of 5 stars

I'm giving this 4 stars because I was sent the wrong haruharu toner. I selected the the one for sensitive skin no scent but got the ultra deep technology. I face hasnt had any negative reactions. So I... See more

Company replied

Rated 5 out of 5 stars

Every order from Atelier de Glow is such an amazing experience. They are the loveliest guys ever. So attentive to your order always giving you fab freebies each time so you can try other products. The... See more

Company replied

Rated 5 out of 5 stars

I placed an order for some Korean skin care which AdG fulfilled promptly. Unfortunately Royal Mail delivered my order (a Christmas gift!) to the wrong place and then denied AdG’s claim in spite of lot... See more

Company replied

Company details

  1. Beauty Product Supplier

Written by the company

At Atelier De Glow, find the newest Asian beauty trends at our UK online store. We have authentic and affordable products, from skincare to makeup, curated by experts directly sourced from Asia. Try the latest K-beauty makeup or find your perfect skincare routine. Experience Asian / Korean beauty in the UK; shop now!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

68 reviews

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4.7

All reviews

(68)

8 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I always buy K-beauty products from…

I always buy K-beauty products from Atelier de Glow. It's a reliable website with fast delivery and great packaging. They always include free samples with every order, along with a discount voucher for your next purchase.

May 2, 2024
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Reply from Atelier De Glow

Many thanks for supporting our small business. Much appreciated :)

Rated 4 out of 5 stars

I'm giving this 4 stars because I was…

I'm giving this 4 stars because I was sent the wrong haruharu toner. I selected the the one for sensitive skin no scent but got the ultra deep technology. I face hasnt had any negative reactions. So I definitely recommend trying it out. My scars are slowly fading away with txa serum

May 2, 2024
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Reply from Atelier De Glow

Hi Nakathy, Thanks for supporting our small business. We have emailed you with regards to wrong product. Thanks for leaving review :)

Rated 5 out of 5 stars

Trustworthy, beautifully packaged, quick delivery!

So grateful to have found a place to order korean skincare products from in the UK! Lovely packaging, quick shipping and delivery! One item from my order was out of stock, got a personal message apologising, the appropriate partial refund and the rest was delivered quickly and beautifully packaged. Please restock more! I’m a happy customer and will be returning for more.

April 25, 2024
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Reply from Atelier De Glow

Thanks for your lovely feedback and supporting our small business :) xx

Rated 5 out of 5 stars

Great products

Great products, efficient delivery

April 18, 2024
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Reply from Atelier De Glow

Many thanks for your review and supporting our small business :)

Rated 5 out of 5 stars

Great shop!

I’ve ordered twice from them now, they’re very fast to answer my emails and always packaged stuff in a lovely way and help me try new products, would recommend!

April 22, 2024
Unprompted review
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Reply from Atelier De Glow

Thanks Noah for supporting our small business. Much appreciated :)

Rated 1 out of 5 stars

Horrible experience - customer service

Honestly horrible experience, customer service is very slow. In my case i placed an order and it was delivered with evri (everyone knows they’re horrible at delivery). The parcel was delivered elsewhere and it was a picture of the parcel on the floor and not to may mailbox i showed the company proof of my mailbox aswell to show that it wasn’t delivered incorrectly. They replied whilst looking at the delivery image of the parcel on the floor in a building which is not safe and deemed it acceptable. I asked them to contact evri on my belhalf to sort this and Evri would take accountability for this and they was to lazy to reply or even do this. Half the reviews are fake as they ask for reviews so please be careful.

UPDATE: They have replied to me on trust pilot but not my emails, it’s ridiculous at this point. They also didn’t start an investigation with Evri as it takes days for Evri or any courier to investigate a missing parcel and the merchant replied within hours so no investigation was started. I was not aggressive, i just called them out on their behaviour, there was no vulgar language on my side, at the end of the day they just care about reviews as my emails have still not been replied to and no investigation with Evri has been opened.

April 2, 2024
Unprompted review
Atelier De Glow logo

Reply from Atelier De Glow

Hi Seline, As we told you via email multiple time we had confirmed with Evri with regards to your delivery and they had left your parcel at a secure location/mail room within your building. We do not tolerate any abusive or aggressive emails and unfortunately all your emails were extremely aggressive.

Rated 5 out of 5 stars

Really easy site to navigate

Really easy site to navigate, had all the products I wanted. Delivery was speedy and I had some lovely free samples to try. Will definitely be purchasing from here again

January 27, 2024
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Reply from Atelier De Glow

Thanks Debra. Glad you love using our website and thanks for supporting our small business :)

Rated 5 out of 5 stars

Good price.…

Great price for the product and reasonable shipping time.

January 27, 2024
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Reply from Atelier De Glow

Thanks Penny for supporting us :)

Rated 5 out of 5 stars

Efficient & affordable

The products are affordable and always arrive quicker than expected. The packaging is so cute aswell! Will continue to buy my skincare from them! ❤️❤️

November 9, 2023
Unprompted review
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Reply from Atelier De Glow

Thanks for your kind words and supporting our small business Jessica :)

Rated 5 out of 5 stars

My K-product Go-To!

🌟🌟🌟🌟🌟

ATG truly stands out in a sea of K-beauty outlets. Not only do they offer prices that are incredibly affordable compared to other K-skin stores, but their dedication to customer support is truly next level. Every interaction feels personalized, and their team goes above and beyond to ensure satisfaction. And let's not forget about the delightful free samples! They're not just throwaway items; they're genuinely great top brand products that have introduced me to so many new favorites. Highly recommend for both quality and value! Bonus for quick delivery too!

November 1, 2023
Unprompted review
Rated 5 out of 5 stars

Great website

Great website, lovely products.

September 27, 2023
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Reply from Atelier De Glow

Thanks Sara for supporting our small business :)

Rated 5 out of 5 stars

Speedy delivery

My order was packed and dispatched within a few hours of ordering and it arrived only 3 days later. They also included many samples which I love. Would definitely order from here again!

September 3, 2023
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Reply from Atelier De Glow

Many thanks for your review. Hope you are enjoying your products :)

Rated 5 out of 5 stars

Lovely ;)

Shipping process took about 2 days and everything was packaged nicely and safely. Very nice extra too (face mask) which is also chosen to match your skin type (im assuming as all the products brought were targeted for combo skin, so was the extra)

August 21, 2023
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Reply from Atelier De Glow

Thanks Rose for your review and supporting us. Hope you are enjoying your products :)

Rated 5 out of 5 stars

The products were packed very nicely…

The products were packed very nicely and the delivery was very timely. I hadn't bought from this place before and was a bit sceptical but I gave it a go and I'm happy I did

July 31, 2023
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Reply from Atelier De Glow

Thanks for supporting our small business :)

Rated 5 out of 5 stars

I ordered Pyunkang essence toner and…

I ordered Pyunkang essence toner and propolis vitamin synergy serum after reading some good reviews about the product. The description in the website was very helpful in choosing the product that I wanted. Ordering process was quite straight forward and order was delivered in less than 2 days. The entire process was quite sleek. I have started using the products together in my daily skin care routine. Having a sensitive skin, I must say I have not had a lot breakouts and I am starting to notice that my skin is getting clearer. Will continue to use the product to see the results

April 3, 2023

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