Atera - Full-Stack IT Management Reviews 49

What makes my experience truly great every day is having Atera as my trusted coworker by my side each morning. In the fast-paced IT world, where client requests can be complex and constant, Atera has become more than just a tool — it’s a reliable partner that helps me stay organized, efficient, and responsive. Without it, I wouldn’t be able to serve all my clients with the speed and quality they expect. Atera empowers me to focus on solving problems, building relationships, and delivering real value, while it quietly takes care of the heavy lifting behind the scenes. It’s not just software; it’s an essential part of my daily workflow and success.

EZ connect is awesome

I was positively surprised from how well this solution addressed the team's need - basically reducing the repetitive tasks and allow the technicians work on the projects they favor. The onboarding process was smooth as most of the integrations and sections are very intuitive. In addition, the Atera team is super responsive and knowledgeable, so we know we're in good hands.

Great intuitive IT management platform that has everything our IT team needs to manage our multi-site business. The implementation was fast and the AI-backed features separate Atera from tools we previously used.

Atera has truly simplified my work as an IT administrator. It’s reliable, intuitive, and packed with features that make managing assets effortless. From remote monitoring to automation, everything is streamlined in one platform. If you’re looking for a tool that saves time and reduces complexity, Highly recommended for IT and Sys Admins who value efficiency and trustworthiness.

The log keeps trigering as a problem from my home office, even though i have a statip, the software after being authorised a number of times should learn this,.
2/ If i splashtop into my server then want to connect to another computer, as I have one licens its a problem. But apart from that its good.

Found the problem and we fixed it.
3rd party software installer did not set an installed version setting, and the updater continuously flashed Update.

Since I started using Atera 3 years, it has made my job and my life so much easier. Thank you so much for your creative minds!! This is a fantastic product. I have used other remote softwares, but Atera beats them hands down!! Great Job!!! Many Thanks!!!

This program is easy to use and works great

August 25th 2025 emailed to say we have 5 days to update the Atera Agent on all 900 of our machines or we lose remote access and monitoring of the devices. This says everything about Atera and how they operate as a company. Ignore the endless marketing drive - the product is not fit for use. Use better alternatives out there.

Please stop spamming while seing my movie

If you have used literally any other RMM and ticket management software, you know that Atera is not good. Support isnt great, account managers have no real motivation to assist you after you sign up. They have taken a possibly good thing and driven it into the ground. Any possible good thing about their ticketing has gotten smashed underneath their "aesthetics". No customization, so little actual capabilities. Dont waste your hard earned money.

very unreliable, devices go missing in the console so very dangerous to use when managing at scale. Scripts are unreliable and the support gradually gets worse as years go by. The account managers are impossible to get hold of and the web dashboard gets worse with each iteration. AVOID AVOID AVOID!!

Been with Atera since the start but this year I'm this |-| close to leaving, they currently have an offer on for annual subscription but I've not signed up to it despite the large discount as I'm so close to jumping ship to another provider.
My main complaint recently is the lack of contrast over object types in all the redesigned screens.
It's becoming a sea of white with texted dumped on the screen.
There is no boxes around objects to indicate what they are and no division of anything.

They seem to have forgot Atera is a tool and tools have home where they live so you know where to find them.

But there is a catalogue of issues like that, that make day to day operation of Atera a nightmare.
I originally thought it was me just being picky but I've had a few others recently start using Atera with me and they have also found issue after issue with basic UI items that make us all just go "WHY??!!"

And let's not get started on the AI crud that's been shoehorned in recently.
You can tell they have VC money now, every buzz word needs actioned NOW but not the basics.

This is an Israeli company that seems to be politically involved as they ban their services in the countries that Israel or US puts on sanction lists. They literally block these countries so if you sign up for the service in another country of your residence, but then travel they just ban all IP addresses of the countries on the saction list.

Their response to my query about the above:
"Upon checking further on this matter, Atera may not allow access to Lebanon due to Israel 1939 act of terror law and this is also one of three investors of the company itself."

Atera is a cloud-based IT management platform that offers remote monitoring and management, helpdesk, and automation tools for managed service providers. I have been using Atera for over a year and I am very satisfied with its features and performance. Atera allows me to monitor and manage multiple clients from a single dashboard, as well as automate tasks such as patching, backup, and reporting. Atera also has a built-in helpdesk system that integrates with email and chat, making it easy to communicate with customers and resolve issues. Atera is very affordable and scalable, as it charges per technician rather than per device. This means I can add more devices without increasing the cost.

I've used Atera pretty much since it was started and its good however when we get improvements its always at the expensive of something else.
I just wish they would work on the UI and I don't want changes I just want things to be setup more for work flow and easy of use instead of looking fancy.

As an example of this, pasted text in ticket responses. Since the first day I used the system I pointed out pasted text has a background colour in it that you cannot see on 99% of monitors so can you please either remove the background colour or make the colour more obvious as some client when they receive the message make this contract very obvious.

It's 100% a bug that would take very little to address but after 5 years I've just stopped asking and then list of these annoyances is enough that as its day to day items I'm frustrated to the point of reviewing competition products!!

Great RMM solution for an incredible price.
Atera is an excellent monitoring and management tool that provides almost all the functionality that its expensive competition does, for a fraction of the price. We moved from Datto to Atera earlier this year, drastically cutting costs without compromising management capabilities.
The addition of a free version of Splashtop has also helped us out of some tough situations where Teamviewer has failed to work. The features are constantly being updated with new, handy additions that are released and documented monthly.