As well as being a very comfortable, and friendly 5*hotel with exceptional service, they arrange exceptional special dinner events. We enjoy meeting wine growers from around the world, who talk about... See more
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See what reviewers are saying
I am a hotel lover, my hobbies are travel and relaxation in great hotels, which I often return to. I am proudly a neurodivergent and find ot difficult to adjust when things ... go wron... See more
This was my first time using @hotel and I haven’t been able to stop telling people about it!! The entire experience was seamless, easy, helpful, accommodating and most importantly, saved me so much mo... See more
Very nice, the client service is very efficient. I'd just like more info about check-in or things like that but otherwise everything was perfect. Best rates I've seen for my trip. Also, for Europeans... See more
Company details
About @hotel
Written by the company
Welcome to @hotel, the first-ever OTA for Instagram that’s redefining the way we experience travel. With a staggering 45 million followers, we’re harnessing the power of social commerce to deliver the most incredible hotel deals in all the popular destinations worldwide.
We’re more than just a booking site—we’re on a mission to transform the way we see the world. Travel sparks curiosity, fosters compassion, and creates real human connections that transcend borders. It’s a transformative experience that leaves a lasting impact on our souls. Our mission is to make the world a more curious place by reigniting our collective curiosity and encouraging human connections that change the way we live.
At @hotel, we believe in Radical Hospitality, where every guest is treated like family. The hospitality industry has normalized mediocrity, but we’re here to shake things up. Our Guest Services team goes above and beyond to create a comprehensive customer support experience that’s unmatched in the industry. We don’t just meet expectations; we exceed them in ways that make our guests feel loved and appreciated. Our passion for supporting travelers on our platform is our love letter to the modern traveler. We want to inspire you to dream bigger and experience more because, at the end of the day, it’s not just about the destination—it’s about the journey.
Contact info
Washington DC, United States
- +1 (800) 823-8442
- support@athotel.com
- athotel.com
4.1
Great
2K reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from @hotel
Dear Ioanna,
Thank you so much for your wonderful words! We are thrilled to hear that you had a positive experience at @hotel. Our team is dedicated to providing exceptional service, and it’s always rewarding to know we’ve met your expectations.
If there’s anything else we can do to make your next stay even better, please don’t hesitate to let us know.
We look forward to welcoming you back soon!
Warm regards,
Shady
Head of Traveler Care Team
@hotel
We stayed for 3 nights in Tallinn by…
We stayed for 3 nights in Tallinn by booking our hotel through @hotel. It was such a wonderful experience and the quality was top-notch. They provided good guidance throughout the journey. I would love to book more hotels in the future through this.
June 10, 2024
Unprompted review
Reply from @hotel
Dear Anil,
Thank you so much for your wonderful words! We are thrilled to hear that you had a positive experience at @hotel. Our team is dedicated to providing exceptional service, and it’s always rewarding to know we’ve met your expectations.
If there’s anything else we can do to make your next stay even better, please don’t hesitate to let us know.
We look forward to welcoming you back soon!
Warm regards,
Shady
Head of Traveler Care Team
@hotel
@hotel helped me find the best hotel at the best price
@hotel helped me find the best hotel at the best price for my quick trip to Venice. The staff was helpful & when I was having computer problems accessing the deals they were patient & stuck with helping me so that I could get the best deal possible. Additionally I needed airport transportation from the airport to the hotel because I was arriving after the hotel shuttle stopped running & they were extremely helpful at connecting me with a service that I could use for the transportation & even checked back to make sure I had everything I needed. I would highly recommend them & use them again.
June 1, 2024
Reply from @hotel
Dear ELEOTERIO-VLAHOVIC NINAMARIE,
Thank you so much for your wonderful words! We are thrilled to hear that you had a positive experience at @hotel. Our team is dedicated to providing exceptional service, and it’s always rewarding to know we’ve met your expectations.
Your kind words inspire us to continue striving for excellence. If there’s anything else we can do to make your next stay even better, please don’t hesitate to let us know.
We look forward to welcoming you back soon!
Warm regards,
Shady
Head of Traveler Care Team
@hotel
the hotel Margosa Hotel in…
the hotel Margosa Hotel in Jaffa(Israel) was great but i needed to have a reservation few time until it completed. the hotel, service, breakfast the room that was upgraded to a superior and the present from the hotel(anniversary of my mum) were all excellent :-)
thanks
June 6, 2024
Reply from @hotel
Dear Shimon,
Thank you so much for sharing your feedback! As we strive to improve our services for your convenience and our team is dedicated to providing exceptional service, and it’s always rewarding to know we’ve met your expectations.
If there’s anything else we can do to make your next stay even better, please don’t hesitate to let us know.
We look forward to welcoming you back soon!
Warm regards,
Shady
Head of Traveler Care Team
@hotel
The price and booking experience with…
The price and booking experience with @Hotel was very good. They gave very reasonable price as compared to other booking sites. The problem was with the restaurant, it was not 4 star hotel at all. Service was bad and lack of proper management.
June 12, 2024
Reply from @hotel
Dear Akash,
Thank you so much for your wonderful words! We are thrilled to hear that you had a positive experience at @hotel. We are also very sorry you had to experience any discrepancy at the hotel. Our Traveler Relations specialist is looking into this, and he reached out to you through your email on file. I am also keeping an eye on this until it is sorted.
We look forward to welcoming you back soon!
Warm regards,
Shady
Head of Traveler Care Team
@hotel
Great hotel
June 5, 2024
Unprompted review
Reply from @hotel
Dear Maira,
Thank you for sharing your positive experience with the hotel you booked through us. We are thrilled to hear that your stay met your expectations and that you enjoyed the hotel's amenities and atmosphere.
Our goal is to provide our travelers with the best booking experience, and it’s wonderful to know that you were satisfied with your choice. If you have any further feedback or if there's anything we can do to assist you in future bookings, please don't hesitate to reach out.
We look forward to helping you plan your next trip!
Warm regards,
Shady
Head of Traveler Care Team
@hotel
Bang for your buck
I've traveled and booked my hotel stay through @hotel several times and the experience is always more than satisfying, perfect little gems of hotels that make your stay much more pleasant than you'd imagine. On my last booking I had a personal problem and I had to cancel my reservation, the customer service representatives went above and beyond to help me, I am truly grateful for what they as a team did.
May 27, 2024
Unprompted review
Reply from @hotel
Dear Marcela,
Thank you so much for your wonderful words! We are thrilled to hear that you had a positive experience at @hotel. Our team is dedicated to providing exceptional service, and it’s always rewarding to know we’ve met your expectations.
Your kind words inspire us to continue striving for excellence. If there’s anything else we can do to make your next stay even better, please don’t hesitate to let us know.
We look forward to welcoming you back soon!
Warm regards,
Shady
Head of Traveler Care Team
@hotel
This company is not trustworthy…
This company pretends to be more professional then they are. We experienced prices changes and cancellations on our booking. There is zero customer service and when finally we asked to receive confirmation that our data is completely removed from their records we get no confirmation and only generic frustrating canned emails that we must sign up for an app in order to do this. Again, zero customer service and they do not live up to their promises or facade.
They continually promise things and not deliver. Everything is "cut & paste". It's not real. We will never use them again.
November 6, 2023
Unprompted review
Reply from @hotel
Hi Nan,
Thanks for sharing your experience - we sincerely apologize that your experience with us did not live up to your expectations, I appreciate your patience as we sort this out, and I'm here to ensure we make things right. Please feel free to email my direct line at shady@athotel.com so we can resolve this together.
And I wanted to note how much I appreciate your feedback - it's crucial for us as we strive to ensure everyone travels well-cared-for. Looking forward to making this right.
- Shady,
@hotel's Head of Traveler Care
Wonderful stay at the Ibis Hotel
My husband and I enjoyed a wonderful a two night stay at the Ibis hotel in Bournemouth. Polite and friendly front desk staff. Spacious and clean chalet rooms. A large comfortable bed welcomed us to a glorious night’s sleep. Very close to the beach and all restaurants in Boscombe. We will definitely be returning again soon. 🙏🏼👍🏻
May 30, 2024
Reply from @hotel
Dear Juanita,
Thank you for sharing your positive experience with the hotel you booked through us. We are thrilled to hear that your stay met your expectations and that you enjoyed the hotel's amenities and atmosphere.
Our goal is to provide our travelers with the best booking experience, and it’s wonderful to know that you were satisfied with your choice. If you have any further feedback or if there's anything we can do to assist you in future bookings, please don't hesitate to reach out.
We look forward to helping you plan your next trip!
Warm regards,
Shady
Head of Traveler Care Team
@hotel
The best way to get the best price and
The best way to get the best price and. Est user experience quality and be treated as you deserve is to check always at hotel.com
Big thanks to all the traveler care team available 24 hours to help and support ❤️
May 30, 2024
Unprompted review
Reply from @hotel
Dear ANIS,
Thank you so much for your wonderful words! We are thrilled to hear that you had a positive experience at @hotel. Our team is dedicated to providing exceptional service, and it’s always rewarding to know we’ve met your expectations.
Your kind words inspire us to continue striving for excellence. If there’s anything else we can do to make your next stay even better, please don’t hesitate to let us know.
We look forward to welcoming you back soon!
Warm regards,
Shady
Head of Traveler Care Team
@hotel
Great prices and selection of Hotels
Great prices and selection of Hotels. Last minute getaway, this is the place to book from.
May 2, 2024
The professors hotel thank you …
I came to bodrum for dental treatment and it’s my first time ever travelling alone so very nervous.from my first minute entering @THEPROFRSSORSHOTEL I was made welcome.a beautiful basic but quaint hotel private and quiet with 1 minute walk to strip/beach areas.staff are so nice and the owner saadet is so helpful and accommodating.if I come back to bodrum I will be staying here .thank you so much for you’re help .
May 6, 2024
Unprompted review
So helpful and lovely
Im travelling to Iceland in Sept and I reached out to @hotel to help me with some concierge type queries and they resolved everything so promptly and were so lovely too! So happy to not have to worry about things when travelling to the other side of the world
May 3, 2024
Unprompted review
Stunning Customer Service from Brian I…
Stunning Customer Service from Brian I truly recommend people to use their platform
Lucien
May 2, 2024
Unprompted review
Beautiful hotel with the nicest staff
Beautiful hotel with the nicest staff. The location was perfect. Best hotel experience I have had in a long time.
April 10, 2024
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