As well as being a very comfortable, and friendly 5*hotel with exceptional service, they arrange exceptional special dinner events. We enjoy meeting wine growers from around the world, who talk about... See more
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Very nice, the client service is very efficient. I'd just like more info about check-in or things like that but otherwise everything was perfect. Best rates I've seen for my trip. Also, for Europeans... See more
A GEM ! I've booked @hotel on several occasions since 2023. I've spoken with a representative in person, on social media and chat on the website. Excellent customer service every time. They listen,... See more
Company replied
Haven’t checked in at the hotel yet, but the whole booking and service experience with @hotel was the best I’ve ever had. My bookings are always a little more complicated because i‘m a wheelchair user... See more
Company details
About @hotel
Written by the company
Welcome to @hotel, the first-ever OTA for Instagram that’s redefining the way we experience travel. With a staggering 45 million followers, we’re harnessing the power of social commerce to deliver the most incredible hotel deals in all the popular destinations worldwide.
We’re more than just a booking site—we’re on a mission to transform the way we see the world. Travel sparks curiosity, fosters compassion, and creates real human connections that transcend borders. It’s a transformative experience that leaves a lasting impact on our souls. Our mission is to make the world a more curious place by reigniting our collective curiosity and encouraging human connections that change the way we live.
At @hotel, we believe in Radical Hospitality, where every guest is treated like family. The hospitality industry has normalized mediocrity, but we’re here to shake things up. Our Guest Services team goes above and beyond to create a comprehensive customer support experience that’s unmatched in the industry. We don’t just meet expectations; we exceed them in ways that make our guests feel loved and appreciated. Our passion for supporting travelers on our platform is our love letter to the modern traveler. We want to inspire you to dream bigger and experience more because, at the end of the day, it’s not just about the destination—it’s about the journey.
Contact info
Washington DC, United States
- +1 (800) 823-8442
- support@athotel.com
- athotel.com
4.1
Great
2K reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great team
I booked on the wrong day, they were able to change it for me. Great team. thanks for that
February 26, 2024
Unprompted review
Horrible company never stops spamming…
Horrible company never stops spamming you with false advertisement I told him to stop sending me messages and they continue to send and send and send and can’t stop harassing me constantly stay away the minute you type something they start spamming
February 25, 2024
Unprompted review
Easy booking process
Easy booking process, no trouble checking in, our room was not ready on arrival so the hotel upgraded us for free!
February 24, 2024
Fadi was help me get all my questions answered and help me get my booking.
Fadi was really helpful and he answer all my questions really pleased with his professionalism.
February 18, 2024
Unprompted review
Best support and rate
Truly good supportive staff and the best rates!
February 7, 2024
Unprompted review
The best experience with online booking…
The best experience with online booking so far. Very quick to answer and attentive service.
January 24, 2024
Unprompted review
How athotel took care of me
In October 2023 I was looking for a good option in Hong Kong. Finally I found two options for the same hotell on the website.
One was non refundable and the second was with so called FREE cancellation for a slightly higher price.
For safety reasons I chose the second options. A few days later I cancelled the booking, and it turned out that based on the cancellation policy I was over the date when I could have a chargeback.
There were long discussions and officially I did not have any chance to get my money back which was painful since it was more than $1k. Finally I got a call from athotel and they told me the management decided to give all my money back even though they lost that money, so they had to pay it from their own pocket.
It was a great surprise and fantastic experience.
Thank you!
October 11, 2023
Unprompted review
expérience innoubliable
January 22, 2024
Unprompted review
Friendly helpful staff and good food
Very helpful and friendly staff good food and comfortable room I needed a handicapped room and it was perfect
January 26, 2024
Unprompted review
An easy booking experience that saved…
An easy booking experience that saved over $1000 vs booking directly with our hotel. When I needed input regarding the area we were staying the @hotel group sent me back an email very quickly with some ideas for us.
January 21, 2024
Good Deals
You can find pretty good deals, the main issue i have is the web page, it´s a bit buggy. they also send a lot of emails reminding you of your reservation and offering their concierge support (which is actually pretty good)
January 18, 2024
It was awesome
December 30, 2023
Unprompted review
Easy and smooth experience
January 24, 2024
Unprompted review
Efficient customer service!
Hala from customer support was great! Quick at providing resolution!
January 23, 2024
Unprompted review
Extremely Helpful & Great Booking Option
I am very delighted and extremely grateful for the great customer service and very helpful people @hotel.com.
Nihal and others team members were very kind, fast to reply and very accommodating to my questions and willing to help with all my requests.
The rates @hotel.com are really compatible and lower than anywhere else. The bookings are so ease and a lot of details are included so we can make educated decision and on top of it all its so easy to cancel with one button if you have to cancel your reservation, no hidden fees. I am so grateful for this service.
January 19, 2024
Unprompted review
good discount on the booking
good discount on the booking. Then had to adjust to one night as plans changed and it was a very easy.
January 1, 2024
Unprompted review
Very happy with everything great…
Very happy with everything great service from Abdo, stress free booking and pricing
January 7, 2024
Unprompted review
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