Made a purchase that was on back order. Did not receive product or refund for purchase. There is no way to make contact with the company and it appears to have closed abruptly in North America. Cli... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I was concerned when 3 of the things I ordered were out of stock that being said as soon as they came available you informed me that they would be coming that made my day. But whatever really impress... See more
Company replied
I like dealing with Atlas for Men because I can always get through to someone quickly when I call and I can always understand whomever I speak with. Also, items ares shipped promptly and your system... See more
Company replied
Always arrives as described. Quality construction of garments. Could do with better selection in ladies wear. Too much pink would like to see better selection of colors. Not every women wants to wear... See more
Company replied
Company details
Written by the company
Parkas, coats, jackets, fleeces, shirts, t-shirts, trousers and more… Founded in 1999, Atlas for Men is the leader in outdoor clothing and accessories for adventurers, explorers and amateurs alike. We believe that everyone - no matter their budget or their size - should be able to open their door, step outside and enjoy nature to the full! That’s why we offer you unbeatable prices and collections inspired by nature at its most breathtaking, in quality fabrics, comfortable cuts, and sizes up to 4XL (all sizes at no extra cost).
Contact info
4.3
Excellent
9K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Atlas For Men Canada
Dear Noella,
We’re delighted to hear that you were satisfied with our service. Thank you for taking the time out of your day to let us know!
All the best, Aude@Atlasformen
Reply from Atlas For Men Canada
Dear Dave,
We’re delighted to hear that you were satisfied with our service. Thank you for taking the time out of your day to let us know!
All the best, Aude@Atlasformen
Excellent service qualité merci
September 26, 2024
Reply from Atlas For Men Canada
Bonjour Marco,
Merci beaucoup pour votre avis 5* !
Je suis très heureuse que tout se soit bien déroulé avec votre récente commande.
Passez une agréable journée, Aude@Atlasformen
Reply from Atlas For Men Canada
Dear Edith,
Thank you for taking a moment to leave us 5 stars. We really appreciate your feedback.
All the best until next time, Aude@Atlasformen
Reply from Atlas For Men Canada
Dear Robert James,
Thank you for taking the time to leave us a review, and for rating us so highly! We look forward to the next time you choose to shop with us.
All the best, Aude@Atlasformen
Reply from Atlas For Men Canada
Dear Peter,
Many thanks for your positive review! It’s great to hear that you were happy with the service you recently received from us!
Have a nice day, Aude@Atlasformen
Good customer service.
After reading my review about the underwear critisism, Anya from Quality Service reached out to me.
I am satisifed with the customer service response, and the fact that they will also look at the problem itself.
September 24, 2024
Reply from Atlas For Men Canada
Dear Rick,
Thank you for your kind feedback regarding your recent interaction with our customer service agent. It’s lovely to hear that you found them to be so helpful and efficient!
Have a nice day, Aude@Atlasformen
Received my order timely and everything…
Received my order timely and everything fitted well happy with the product
September 14, 2024
Reply from Atlas For Men Canada
Dear Gill,
We just wanted to say a big thank you from all of us here at Atlas For Men for having taken the time to share your satisfaction!
Have a great day, Aude@Atlasformen
slight long phone wait time.
slight long phone wait time.
package arrive as expected and well packed.
thanks for gift
September 12, 2024
Reply from Atlas For Men Canada
Dear Harish,
Thank you for sharing your experience with us.
I apologize for the slight wait time you encountered on the phone, and I appreciate your patience.
I'm delighted to hear that your package arrived as expected and that you were pleased with the packaging and the gift.
Your satisfaction is very important to us, and we're here to assist with any future needs you may have.
If there's anything else we can do for you, please don't hesitate to reach out.
Sincerely, Aude@Atlasformen
Good product
Good product. Loved the sweater. It was shipped and delivered when they said it would arrive.
September 16, 2024
Reply from Atlas For Men Canada
Dear Toni,
Thank you for taking the time to leave us a review, and for rating us so highly! We look forward to the next time you choose to shop with us.
All the best, Aude@Atlasformen
Reply from Atlas For Men Canada
Dear Thomas,
We’re delighted to hear that you were satisfied with our service. Thank you for taking the time out of your day to let us know!
All the best, Aude@Atlasformen
I became aware of Atlas Men just…
I became aware of Atlas for Men just over a year ago.I am not able to get out to shop now and
have found the perfect solution. I have had many comments about how I am dressed. I love the sweaters, casuals and shirts and I will continue to shop Atlas for men. PS, my wife likes what I have bought for her as well.
September 13, 2024
Reply from Atlas For Men Canada
Dear Allan,
With client satisfaction being our number one priority, we are over the moon to receive your positive review! We hope to see you back shopping with Atlas For Men again soon.
Best wishes, Aude@Atlasformen
Great products at good value
September 22, 2024
Reply from Atlas For Men Canada
Dear Giuseppe,
We’re delighted to count you among our loyal and satisfied customers. Thank you very much for all your support!
Have a lovely day, Aude@Atlasformen
Great service and excellent products…
Great service and excellent products AND prices!
September 22, 2024
Reply from Atlas For Men Canada
Dear Gary,
Many thanks for your 5* feedback! We’re delighted to hear just how pleased you are concerning your recent dealings with us!
We hope you’ll visit us again soon, Aude@Atlasformen
No notice of credit applied...
I did not receive notice of my credit being given to me for returned goods, thats all.
Thank you Herb Leonard
September 14, 2024
Reply from Atlas For Men Canada
Dear Customer,
I have just read your message and it caught my attention.
To better assist you, could you please provide more details about the issue you encountered with your card at webcare@atlasformen.ca?
Understanding the problem will help us resolve the matter promptly and ensure you receive the credit you deserve.
We value your satisfaction and are committed to providing you with excellent service. Once we address this concern, we hope to earn your trust and perhaps a higher rating on your review.
Thank you for your patience, and I look forward to your response.
Sincerely, Aude@Atlasformen
Satisfied with every thing I ordered
Satisfied with every thing I ordered. Good fit.
September 13, 2024
Reply from Atlas For Men Canada
Dear Customer,
We just wanted to say a big thank you from all of us here at Atlas For Men for having taken the time to share your satisfaction!
Have a great day, Aude@Atlasformen
things went well Had te reorder smaller…
things went well Had te reorder smaller size but my mistake One thing i have stopped buying long sleeves from you Your sleeves are very long probably 36 so foe alot of men way too lomg I havent ordered pants either for the same reason Might be an idea to have shorter sizes
September 22, 2024
Reply from Atlas For Men Canada
Dear Customer,
Thank you so much for your kind words and for leaving a 5-star review! We truly appreciate your encouragement and support.
We're delighted to hear that you enjoyed your shopping experience with us. Your satisfaction is our top priority.
I’ve noted your feedback regarding the sleeve lengths and the suggestion for shorter sizes. We take customer reviews very seriously, as they help us improve and provide the best possible experience.
Rest assured, I will share your comments with the relevant department to explore potential adjustments to our sizing options.
Your input is invaluable, and we are committed to making our products as comfortable as possible for all our customers.
As a reminder, we believe that “Customer satisfaction is not just a goal; it’s our mission.” Your feedback helps us achieve that mission, and we are always eager to hear from our customers.
Thank you once again for your valuable insights and for supporting us. If you have any further suggestions or questions, please don’t hesitate to reach out.
Sincerely, Aude@Atlasformen
The premier men’s maxton shirt has not…
The premier men’s maxton shirt has not been received or any shipping information. If it is not available please cancel and issue a credit.
Thank you
Keith hebblewhite
September 21, 2024
Reply from Atlas For Men Canada
Dear Mr. Hebblewhite,
I have just read your message, which caught my attention.
Our customer service team attempted to reach you by phone today to discuss the issue you are experiencing with the Maxton shirt, but unfortunately, he was unable to connect with you.
As mentioned in the voicemail he left, the item in question was sold by our marketplace partner, Pertemba, and not directly by our company. I believe a phone conversation would be the best way to provide you with detailed information on how to report this matter and resolve the issue.
Please respond to our email, so we can assist you further with this enquiry.
Thank you for your understanding and patience. I look forward to assisting you further.
Sincerely, Aude@Atlasformen
Reply from Atlas For Men Canada
Dear Jutta,
Thank you for awarding us 5 stars! It’s great that you were able to find just what you were looking for among our selection!
Best wishes, Aude@Atlasformen
My dad loves the clothing and the…
My dad loves the clothing and the slippers I bought for the first time. He loves those as well.
September 13, 2024
Reply from Atlas For Men Canada
Dear Kim,
What lovely feedback! Thank you so much for your positive comments – we really appreciate your kind words.
Best wishes, Aude@Atlasformen
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.