AtoBtransfer.com Reviews 2,023

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their punctuality, helpfulness, and professional demeanor, often noting their proactive assistance with luggage and thoughtful gestures like providing cold water. The service is consistently described as superb, efficient, and reassuring, with many appreciating the ease of booking and the overall smooth experience. However, some customers also noted issues with the delivery service, including drivers being late or not showing up, and discrepancies between booked and provided vehicles. A few people mentioned receiving a different car or driver than expected, and some experienced problems with requested amenities like child car seats not being available upon arrival.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, punctuality, and... See more

Service

Customers had positive experiences with service. Many reviewers praised the punctuality, politeness, and... See more

Delivery service

Consumers find delivery service to be ambiguous. While many reviewers praise punctual, kind, and... See more

Location

People report ambiguous experiences with location. Some customers were pleased, noting that drivers were... See more

Booking process

Reviewers highlight ambiguous aspects of the booking process. Some customers experienced issues such as... See more

Based on these reviews

Rated 5 out of 5 stars

The driver was patiently waiting for us even though we were delayed waiting on our luggage, without asking he stopped off and provided us with ice cold water as it was super hot. He was attentive and... See more

Rated 5 out of 5 stars

Immigration took more than 1 hour but the driver was waiting and had sent whatsapp message with clear instruction that made it easier. Also the driver was present 10 minutes before time to pick us... See more

Rated 5 out of 5 stars

Fantastic service. Our flight got cancelled and we were re-booked on to a later flight but there were absolutely no issues with rearranging our transport. The driver himself was absolutely charmin... See more

Rated 5 out of 5 stars

After when I booked the transfer received the informations about the Driver. He sent message before the travel day. He was very friendly and helpful. He arrived earlier and help us with the suitcases.... See more


Company details

  1. Airport Shuttle Service

Written by the company

AtoB is an online reservation platform for airport transfers and private chauffeur services. Our taxi-Limo service guarantees guests reliable and comfortable rides to the destination of their choice. Our professional team provides customers the following services: - Hourly chauffeur services - Private airport transfers - Business solutions - Private tours with professional local drivers


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 22% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great driver.

Great driver.

February 3, 2025
Unprompted review
AtoBtransfer.com logo

Reply from AtoBtransfer.com

Dear Dragos,

Thank you for your 5-star review! We are happy to serve you again in the future!

Rated 5 out of 5 stars

Perfect service

Perfect service, on time, friendly behaviour of driver (Mrs. Daiva)

January 31, 2025
Unprompted review
AtoBtransfer.com logo

Reply from AtoBtransfer.com

Dear Jozef,

Thank you for your wonderful review! We're delighted to hear that you had a great experience with AtoB service. We'll be sure to pass on your kind words to Mrs. Daiva. We look forward to serving you again soon!

Rated 5 out of 5 stars

Good

All was okay, driver and timetible.

February 3, 2025
Unprompted review
AtoBtransfer.com logo

Reply from AtoBtransfer.com

Dear Maq,

Thank you for your review! We're happy to hear that everything went smoothly and that you were satisfied with the driver and timing. We appreciate your business and hope to serve you here at AtoB again soon

Rated 5 out of 5 stars

Prompt driver, great car

Driver arrived 20 minutes early and waited for us right in front of the hotel. Good, clean car.

February 3, 2025
Unprompted review
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Reply from AtoBtransfer.com

Dear Stefana,

Thank you for sharing your experience! We're glad to hear that the driver arrived early and that the car was clean and comfortable. We always aim to provide a smooth and punctual service. We look forward to serving you again soon!

Rated 5 out of 5 stars

one of the nicest people I have ever…

one of the nicest people I have ever meet

January 31, 2025
Unprompted review
AtoBtransfer.com logo

Reply from AtoBtransfer.com

Dear Des,
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with AtoB. It's always our goal to make every interaction as pleasant as possible. We appreciate your feedback and look forward to serving you again soon!

Rated 5 out of 5 stars

Excellent Service

Very professional and on time service

January 30, 2025
Unprompted review
AtoBtransfer.com logo

Reply from AtoBtransfer.com

Dear Matthew,

Thank you for your kind words!

Rated 5 out of 5 stars

Top driver

Top driver, good timekeeping, simple instructions

January 19, 2025
Unprompted review
AtoBtransfer.com logo

Reply from AtoBtransfer.com

Dear Daniel,
Thank you for your great feedback! We're glad to hear that our driver was top-notch and that everything went smoothly with the timing and instructions. We appreciate your comments and look forward to serving you again!

Rated 5 out of 5 stars

Very nice guy

Very nice guy. Plenty of useful local information. Was great with the kids. Many thanks!

January 11, 2025
Unprompted review
AtoBtransfer.com logo

Reply from AtoBtransfer.com

Dear Andy,

Thank you for taking the time to share your experience with AtoB! We’re so glad to hear that you had a positive experience and that everything worked well for your family. At Atob, we strive to provide exceptional service, and it’s great to know we met your expectations. We truly appreciate your kind words and hope to have the opportunity to assist you again in the future.

Rated 5 out of 5 stars

Excellent service

Excellent service , can choose
this company without any second thought

January 8, 2025
Unprompted review
AtoBtransfer.com logo

Reply from AtoBtransfer.com

Dear Kumar,

Thank you so much for your kind words! We're thrilled to hear you had an excellent experience with AtoB Transfer. Your recommendation means a lot to us, and we're always here to provide you with reliable and top-notch service whenever you need it. Safe travels and we hope to serve you again soon!

Rated 5 out of 5 stars

excellent driver

Halil was an excellent driver. extremely helpful

January 3, 2025
Unprompted review
AtoBtransfer.com logo

Reply from AtoBtransfer.com

Dear Jeff,
Thank you for your wonderful feedback! We're so glad to hear that Halil made such a positive impact on your journey. We'll be sure to pass along your kind words to him. It's great to know that his helpfulness enhanced your experience. We look forward to serving you again soon!

Rated 5 out of 5 stars

Great service

Great service. All went well

January 6, 2025
Unprompted review
AtoBtransfer.com logo

Reply from AtoBtransfer.com

Dear Ilaria,

Thank you for taking the time to share your experience with us! We're so glad everything went smoothly and that you had a great experience with our service. We look forward to serving you again in the future!

Rated 5 out of 5 stars

Good driver - recommended.

Good driver - friendly and helpful.

January 5, 2025
Unprompted review
AtoBtransfer.com logo

Reply from AtoBtransfer.com

Dear Dave,

Thank you for your feedback!
We’re happy to hear that your driver was friendly and helpful. We’ll be sure to pass along your compliments. We look forward to welcoming you again on your next journey!

Rated 5 out of 5 stars

Good choice

Punctual, polite, nice car and enjoyable experience. Thank you

December 31, 2024
Unprompted review
AtoBtransfer.com logo

Reply from AtoBtransfer.com

Dear Cliff,
Thank you for your wonderful review! We're so pleased to hear that you had a smooth, courteous, and comfortable experience with us. It’s our goal to make every journey enjoyable, and we're glad we could deliver that for you. We’d love to welcome you again soon!

Kind Regards,
AtoB Team

Rated 5 out of 5 stars

Accurate

Accurate, friendly and helpful

January 2, 2025
Unprompted review
AtoBtransfer.com logo

Reply from AtoBtransfer.com

Dear Elena,

Thank you for your feedback! We’re happy to hear that you found our service accurate, friendly, and helpful. It’s great to know we could meet your expectations, and we look forward to assisting you again soon!

Kind Regards,

AtoB Team

Rated 5 out of 5 stars

Great service

Great service, very comfortable transport, very polite driver

January 2, 2025
Unprompted review
AtoBtransfer.com logo

Reply from AtoBtransfer.com

Dear Audrey,

Thank you for your kind words! We're thrilled to hear that you had a comfortable and pleasant experience with our service, and that our driver made a positive impression. We look forward to welcoming you again for your next journey!

Kind Regards,
AtoB Transfer Team

Rated 3 out of 5 stars

Came later than the time even after…overcharge

Driver came later than the time given, even after updating the pick up details and exact entry to apartment. Airport was anyways nearer, not very far.
Overall after AtoB, charging us almost double the usual taxi rate, we were still anxious about the driver.

Also, AtoB should charge rationally, not double rates. I shall surely tell others, not to use this service.

Ganesh Bakshi

December 31, 2024
Unprompted review
AtoBtransfer.com logo

Reply from AtoBtransfer.com

Dear Ganesh,

Thank you for sharing your feedback. We truly apologize for the delay in the driver's arrival and any inconvenience it may have caused. We understand how important punctuality and clear communication are, and we will review the details you mentioned to improve in the future.

We also sincerely regret that the pricing didn’t meet your expectations. We strive to offer fair and competitive rates while maintaining high service standards, but we value your input and will take it into consideration.

Your experience matters to us, and we appreciate you bringing these concerns to our attention. We hope to have the opportunity to restore your trust in our services.

Best regards,
The AtoB Transfer Team

Rated 5 out of 5 stars

Comfortable

December 30, 2024
Unprompted review
AtoBtransfer.com logo

Reply from AtoBtransfer.com

Dear Akshay,

Thank you for your feedback! We're glad to hear that you found the journey comfortable. We look forward to providing you with another smooth ride in the future!

Kind Regards,
AtoB Transfer Team

Rated 5 out of 5 stars

Amazing

Amazing! Very kind and very amusing! We recommend!

December 29, 2024
Unprompted review
AtoBtransfer.com logo

Reply from AtoBtransfer.com

Dear Lina,

Thank you for the fantastic feedback! We're so happy to hear that you had an enjoyable experience and that our driver made the journey both kind and fun. We really appreciate your recommendation and look forward to providing you again with the best service in the future!

Kind Regards,

AtoB Team

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