Stephen was really helpful and very patient throughout the process . I bombarded him with questions every now and then but he was always quick to respond. He understood my requirements and suggested... See more
Company replied
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Great customer service. Karl was really helpful, friendly, well informed and patient with the signing up process and getting us into our unit. We organised it very last minute and he made it simple an... See more
Company replied
The daunting task to clear my flat for a refurbishment, Karl and Daniel made this entirely possible. Their attention to detail and reassurance of how storage works quickly put me at ease. The facility... See more
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Sure! Here’s a review you can use: I had a great experience with Attic Self Storage. The facility is clean, secure, and easy to access. A special thanks to Daniel, who was extremely helpful throu... See more
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Company details
- Self-Storage Facility
- Business to Business Service
- Moving Supply Store
- Records Storage Facility
- Storage Facility
About Attic Self Storage - Bow
Written by the company
Make room for the things you love
Attic Self Storage is a London-based self-storage company that is committed to providing best-in-class personal & business storage solutions. They offer:
• Safe & secure storage • Modern, clean and bright facilities • Free 24-hour access • Award-winning customer service • Flexible storage solutions • Best value for your money • 100% online check-in • Discounted packaging material • Delivery receipt and more Additionally, Attic Self Storage sees itself as part of the communities in which it operates and believes in supporting and being actively involved in the local area. They support a range of charities and initiatives, local to each of their sites, and are always looking for new ways to become involved. visit site get a quoteContact info
500 Wick Lane, Bow, E3 2TB, London, England, United Kingdom
- 02039579888
4.3
Excellent
47 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 33% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The whole company is a huge scammer
The whole company is a huge scammer.
I told them on the phone that I needed the storage for 4 to 8 weeks. When I was leaving I was told I needed to pay rent for 12 weeks because that’s what the contract said. So nothing what we discussed on the phone was true!
When I went to get the last boxes the lift was not working again. I had to hire someone to carry my boxes downstairs because I’m not able to carry anything.
The storage on top of me leaked and something was dripping over my stuff from the roof. I got no notification of this, I only found out when they had left a note inside saying they’ve checked my storage.
I just got £100 back my deposit which was £180.
These people steels money from you and nothing works there.
February 1, 2024
Unprompted review
Reply from Attic Self Storage - Bow
We regret the inconvenience you experienced during your stay with us. After reviewing your case, we acknowledge that there might have been some miscommunication about the terms of your agreement and apologise for any confusion.
We also apologise for the inconvenience caused by the lift issue during your move-out. We attempted to assist by recommending a man and van services, but we understand this may not have been sufficient.
Regarding the leakage in your unit, we were not notified during your stay. We encourage customers to report any issues promptly so we can address them effectively.
We've refunded the remaining balance of your deposit, ensuring you've been refunded in full.
Your feedback is valuable to us, if you have further concerns, please contact us directly via email @customerservice@atticstorage.co.uk
It was my first time with Attic storage…
It was my first time with Attic storage in Bow and I am very happy that I made that choice. Chad and Daniel were wonderful and patient. They were most helpful and guided me right down the smallest detail thus making it the best experience possible. The team at Bow are a credit to the company and provide a First-class service. I would have no hesitation in recommending them to anyone who needed both a modern storage facility and peace of mind.
March 21, 2024
Unprompted review
Reply from Attic Self Storage - Bow
Your 5-star review is a testament to the hard work of our team, Carl! Thank you for choosing and recommending Attic.
Great service from staff at Bow…
Great service from staff at the Bow branch, helped us through a really tough time
February 14, 2024
Unprompted review
Reply from Attic Self Storage - Bow
Thank you for your review, Chidi! Your feedback has made our day. Thanks again for choosing Attic.
Very good customer service, people are very nice. Good decent space, no complaints
Nice space, nice staff, no problems
February 13, 2024
Unprompted review
Reply from Attic Self Storage - Bow
Thank you for your review, Michael! We're pleased to hear that you were satisfied with your overall experience. Thanks again for choosing Attic.
Attic Bow- excellent service from a…
Attic Bow- excellent service from a really friendly and helpful team, Erum, Danieland Jamie. I have been very pleased with their service.
February 10, 2024
Unprompted review
Reply from Attic Self Storage - Bow
Thank you for taking the time to review us, Margaret! The team will be thrilled to hear your feedback and that they were able to help you with everything you needed. Thanks again for choosing Attic.
Great service at Attic
Daniel was super helpful, explained everything very well and stayed in touch to make sure everything goes smoothly on the moving day.
Attic storage is straight forward and would definitely recommend.
January 28, 2024
Unprompted review
Reply from Attic Self Storage - Bow
Thank you for your review! t Attic, we strive to make our customer's storage experiences as hassle-free as possible, so Daniel will be thrilled to hear your feedback. Thanks again for choosing Attic.
Reply from Attic Self Storage - Bow
Thank you for your review, Ram! The team will be pleased to hear your feedback. Thanks again for choosing Attic.
The staff working here are fantastic…
The staff working here are fantastic especially Kat really helpful. Facilities good and easy to access. Price good also and secure.
December 15, 2023
Unprompted review
Reply from Attic Self Storage - Bow
Thank you for your wonderful review, Robert! We're pleased to hear that you are satisfied with the facility, service and access. Thanks again for choosing Attic.
Fantastic customer service from Jamie &…
Fantastic customer service from Jamie & Raj. It was clean well located storage facility Highly recommend.
December 6, 2023
Unprompted review
Reply from Attic Self Storage - Bow
Thank you for taking the time to review us, Erum! We're pleased to hear your feedback. Thanks again for choosing Attic.
Daniel good customer clear voice clear…
Daniel good customer clear voice clear instructions
November 6, 2023
Unprompted review
Reply from Attic Self Storage - Bow
Thank you for your review, Ralph! Daniel will be pleased to hear that he was able to help with everything you needed. Thanks again for choosing Attic.
Fast and friendly
Daniel and Stephen were proactive, responsive, clear and concise with information. This made organising arrangements easy and swift. The facilities are well organised and clean. They took time to ensure a smooth process and were affable and approachable when responding to questions. Great professional and friendly customer service.
September 25, 2023
Unprompted review
Reply from Attic Self Storage - Bow
Thank you for your review, Paul! At Attic, we strive to provide a best-in-class self storage experience, so we're thrilled to hear your feedback. Thanks again for choosing and recommending Attic.
First time writing a review - Bow Team were the best
First time writing a review. I had to as the team at the Bow branch is great. I'm a happy customer.
October 1, 2023
Unprompted review
Reply from Attic Self Storage - Bow
Thank you for taking the time to leave us a review, we really appreciate it. The team will be thrilled to hear your feedback. Thanks again for choosing Attic.
Stephen was really helpful and very…
Stephen was really helpful and very patient throughout the process . I bombarded him with questions every now and then but he was always quick to respond.
He understood my requirements and suggested me a storage unit even though I thought I will need more storage.He assured me if I needed more he would accommodate accordingly and there was nothing I should be worried about.
There was indeed nothing to be worried about and my belongings are stored safely. Such a professional and helpful guy!
August 26, 2023
Unprompted review
Reply from Attic Self Storage - Bow
Thank you for taking the time to review us, Farzana! Stephen is brilliant and we're glad you think so too. At Attic, we strive to provide our customer's with the perfect storage solution to suit their needs, so we're thrilled with your feedback. Thanks again for choosing Attic.
They were very accommodating and they…
They were very accommodating and they provided a great service and were very understanding to my complicated situation.
August 19, 2023
Unprompted review
Reply from Attic Self Storage - Bow
Thank you for your review, Rinski! We're pleased to hear that we were able to help you with the right storage solution to meet your needs. Thanks again for choosing Attic!
10/10 service
10/10 service, quick, polite, funny and willing to go out of their way to help you even if they didn't have to.
You practictally saved my life yesterday. Thank you from the bottom of my heart.
August 20, 2023
Unprompted review
Reply from Attic Self Storage - Bow
Thank you for this wonderful review, Johannes! We strive to make our customer's experiences as hassle-free as possible, so we're thrilled to hear your feedback and happy to know we could help. Thanks again for choosing Attic.
Great storage spaces
Super friendly and helpful staff! Clean storage spaces for all needs and sizes for a reasonable price. Thank you!
June 3, 2023
Reply from Attic Self Storage - Bow
Thank you for taking the time to review us! We're pleased to hear that you were satisfied with the service and facility. Thanks again for choosing Attic.
Great Service
A very professional service and once the paperwork was done and everything explained you could come an go as you pleased.
July 15, 2023
Reply from Attic Self Storage - Bow
Thank you for your review, Ken! We're pleased to hear your feedback. Thanks again for choosing Attic.
All works really well!
Really helpful staff and everything is easy to use. Access is good and units work well. Will definitely use again.
August 11, 2023
Unprompted review
Reply from Attic Self Storage - Bow
Thank you for your review, Karen! We're thrilled to hear that you are satisfied with our service and facility. Thanks again for choosing Attic.
all good!
Great and helpful experience at the Bow branch. Steven was very helpful and also made me laugh which was great as I was a bit stressed. Gave me lots of information and tips and overall a nice person.
July 11, 2023
Unprompted review
Reply from Attic Self Storage - Bow
Thank you for taking the time to review us, Chi! We're pleased to hear that you were satisfied with your experience. Stephen will be thrilled to know that he was able to make your experience a little less stressful. Thanks again for choosing Attic.
Reply from Attic Self Storage - Bow
Thank you for your review, Hajar! Kat and the team will be pleased to hear that they were able to help you with everything you needed. Thanks again for choosing Attic.
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