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2.8

Average

TrustScore 3 out of 5

3 reviews

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2.8

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(3)

3 reviews in the last 12 months

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Rated 1 out of 5 stars

I ordered a $100 pair of boots

I ordered a $100 pair of boots. I got a junk pair of rubber boots worth about $10. After emailing back and forth they won’t take the junk boot back cause it’s expensive to ship it back to China and would only give me $27 refund. I filed a complaint with the BBB.

November 3, 2025
Unprompted review
Rated 1 out of 5 stars

An absolute Rip-off

Ordered 2 x pairs of mens boots that turned up nothing like what was advertised or pictured. Was expecting "genuine one-of-a-kind hand stitched cow hide" instead I received mass-produced printed PU leather of very poor quality & appearance. Told I could only get a 10% refund & product was non-returnable. Told the process to return to China was long & expensive (for me) even though this was not my problem & the sending address was actually in Australia, where I live. Buyer beware this is a fraudulent business to deal with & at best, will still make money on their refund amounts as the boots are utter crap, worth maybe $20 AUD at best, not the $100 AUD they are charging. They have no interest in taking their gear back & are off-loading it under false advertising.

October 1, 2025
Unprompted review
Rated 1 out of 5 stars

Extremely Poor Customer Service

Extremely poor customer service. I ordered a couple of pairs of men’s boots that fell well below expectations. When I contacted the company to initiate a return for a full refund, I was told they are not prepared to take the items back and would only offer a 15%-35% refund. To make matters worse, they told me to keep the items, which feels like a joke.
A reputable business should stand behind its products and allow returns when a customer is dissatisfied. Instead, this company has shown a lack of accountability and concern for customer satisfaction. Customers should be aware that this China based company does not provide a proper return or refund process. Please learn from my mistakes, do your research and spend your money elsewhere.

September 25, 2025
Unprompted review

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