Blurb.com Reviews 

I’ve been ordering Blurb photo books multiple times per year for over 10 years and the print quality is excellent (provided you upgrade to the higher quality paper), but the changes to shipping costs in the last 12 months make it no longer a viable option for Australians in my opinion. Shipping used to be $22.99 or $15.99, now a MINIMUM of $71.49!! Even during the free shipping promos they only give a discount of $15.99, so it’s still over $50 to ship which is completely unreasonable. Will need to find a local supplier I guess!

Their print quality is excellent. I've been a customer for more than ten years. However, they have removed ORDINARY shipping for their magazine products, which means that when you sell a premium magazine at AU$15 or AU$20 they charge your customer AU$71.49 MINIMUM.

Yet the shipping cost for a Photo Book (a heavier, more robust product) is AU$16.49

Something very wrong here!

High quality - looks really great.

When my books were delivered there was minor damage due undoubtedly to mishandling by the courier service. My email to Blurb was promptly attended to, I forwarded photographs of the damage, and a relatively short time later, the books were replaced - but the (inadequate) packaging was the same, similar damage and again the books were replaced. This time they had no damage (although the packaging was exactly the same). I am very impressed with Blurb's after sales service. When most companies would have been slow in their response, argued that it was not their fault, and 'ducked and dived' to avoid responsibility, Blurb was up-front, timely and, in a word, excellent in dealing with my complaint.

Brilliant, make one every year and the quality is lovely.

Simple software, prompt printing and shipping, good quality finish. Would use again.

Quick and efficient.
Pity you don't produce an A4 size book.

Quick, efficient and very easy

Excellent service, easy to use via Photoshop, great value, fast delivery!

Just received my fifth Blurb production and, as always, very happy with the quality of the books.
FIVE stars. Well done.

Ordered a 12 x 12 lay flat book. Excellent quality.

happy with the way in which my ordered books have been printed - they are exactly as i expected them to be

I've made several books through Blurb and I'm always impressed with the final product. The Bookwright software is easy to use and during the few times I've had to interact with customer service they have been really helpful and prompt with their follow-up. Would highly recommend.

Until recently I found Blurb.com to be reliable well priced and responsive to support requests. Regrettably this has all changed to the point where, in all truth, I can no longer recommend your company to anyone.

A 64.5% unexplained price increase in the space of a single month is unacceptable and it means that regrettably, I will not be able to make use of your service again in the foreseeable future.

Perhaps if you can encourage those in your support team to respond to my request for answers, this view might be reversed. My support request number is 1459955.

Easy to use. Very fast turn around. Pleasing result.

Great value trade books - delivered in days!

Went for trade quality just to see what it was like as a cheaper option. Obviously not as good as other more expensive books but adequate, colours much duller. Impressed how got to Tasmania in less than a week! Still worked out at nearly $10 per book so not much chance of making a profit, but fun to do.

My book was beautifully presented with quality photos, good text and helpful layout guidelines. The book was well printed and arrived by Australia Post ahead of anticipated delivery date. I recommend Blurb for works of family histories and mementos.

I've been using Blurb for many years and have, in the past, been impressed by the high quality and fast turnaround. My last two orders have had quality control issues and have had to be re-printed, which is disappointing and frustrating. On a positive note, both times Blurb have been quick to respond and also to re-print the books, addressing the production issues, with minimal fuss. I'm somewhat hesitant to continue using Blurb due to these repeatedly poor QC problems, however, will give them one more go as a gesture of appreciation for their willingness to rectify previous issues. Fingers crossed!

Excellent service, quick and no problems. Good product