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Review summary

Created with AI, based on recent reviews

Considering 76 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently mention that the online ordering process is extremely simple, while items consistently arrive well-packaged, secure, and in pristine condition. People truly love the high quality of the products and appreciate the prompt communication along with regular tracking updates throughout the entire shipping journey. However, some customers also noted that deliveries occasionally took longer than expected because shipments originated from overseas rather than arriving from a local distributor. A few other people mentioned they had to wait quite a while to receive their purchases, leading to minor inconveniences.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the high quality and accurate... See more

Delivery service

Consumers find delivery service to be efficient, with reviewers frequently highlighting fast shipping times... See more

Order

Customers expressed great satisfaction regarding their order experiences, highlighting the easy website... See more

Quality

Clients share satisfaction on quality, frequently praising the fast delivery and well-packaged items that... See more

Service

Customers consistently note positive experiences with service, highlighting prompt delivery and seamless... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am very happy with the company. They were very kind to answer all my questions . My parcel got on time. They are very professional! Costumer service is exceptional

Rated 5 out of 5 stars

It was such a positive confirmation of my order let alone the quick delivery of my items. Even Amazon was not able to provide the items I requested. So a big thanks too your organisation.

Rated 5 out of 5 stars

The service was good and kept me informed about the delivery process. I didn’t know that it was coming from the USA. Even though the delivery was quite quick. I don’t like to order things from oversea... See more

Rated 5 out of 5 stars

Keeping me well informed at each stage. That made the difference and ensuring my parcel left in safe spot.


4.5

Excellent

TrustScore 4.5 out of 5

340 reviews

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No history of asking for reviews

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4.5

All reviews

(340)

75 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

You are Scammers

You are Scammers. You don't have the permission to sell the products you do at tripple the price. You also don't hold stock. You are based in Mumbai but your branding suggests you are Australian, American, British, etc. Absolutely digusting.

The law is coming for you.

November 23, 2024
Unprompted review
Rated 1 out of 5 stars

Double Dipping Middlemen.

After paying double the U.S price for Canned Beef, it turned out that they didn't actually have the product in house but imported it AFTER i'd paid. This practise is against Australian law unless import & possible tariffs are clearly stated & agreed to by way of continuing with purchase. There was NO mention of importing or possible duty although they swore it stated so. After i'd waited about 10 weeks, I demanded my money back under the non delivery clause. Customs were demanding a fee of $194.15 on top of what i'd paid up front!! That amounted to $599.15 for six items worth US $20 per item.
This company is an opportunistic, greedy middleman in my opinion.
The company has now suddenly withdrawn ALL of the meat products after I complained, threatened them with Fair Trading Australia & demanded my money back.
I'll see how long it takes them to honour the refund.

October 23, 2024
Unprompted review
Rated 1 out of 5 stars

AVOID. AVOID. BEWARE

Where to start! A very frustrating 6 week saga!
The good points - I did actually have someone who did reply to my emails and actually did facilitate a full refund ..... after around 50 emails over a six week period.
The reality of this company ........ even though the "AU" part of the name would suggest this is an Australian company, it is not. I paid 4 times the RRP for an electrical device because I believed it was coming from Australia with an Australian plug and suitable for Australian voltage. It came from USA with a USA plug and USA voltage (so this company was actually charging 4 times the price that I could have paid on Amazon!).
It took 3 weeks and many emails to get the refund .... even though they insisted many times that the problem was with my bank and that I should take their store receipt to my bank to get the bank to chase the refund!!!!!!! Not the RRN .... a store receipt!
Also, I have been inundated with scam emails since I purchased from this company ..... so they clearly do NOT keep your data secure.
What a ripoff. Beware. I only wish that I had checked reviews before placing my order. I thought all was OK because they listed an Australian address and phone number ..... but no one picks up the phone and no one returns your calls.

June 15, 2024
Unprompted review
Rated 1 out of 5 stars

Do not buy from this site

Do not buy from this site. I purchased what I expected was 144 small items and received 1 only for the price I can buy elsewhere for a fraction of the price. The after sales service was non existent. The one item took ages to come. What a rip off.

P Urban

April 16, 2024
Unprompted review
Rated 1 out of 5 stars

DO NOT PURCHASE FROM THIS SITE

DO NOT PURCHASE FROM THIS SITE. I placed an order for an item on the 6 Feb 24, I received no email confirmation about the order and they took payment in the amount of $188.75. I followed up with them on the 16 Feb 24 by doing an online enquiry about my order, site stated they would respond in 3 hours, received no response. Sent an email to them same day, received a case number, but still no response from anyone. Even after advising that I would be reporting them, no response received. All interaction with their Australian site and this transaction appears to be a scam, they are offering products on their website for sale that they obviously cannot provide and will take your money without responding to any queries.

February 6, 2024
Unprompted review
Rated 1 out of 5 stars

Scam

This site operates a brushing scam. I received a fake Cartier ring instead of my (very expensive) vitamins. Shame on you people! Don’t fall for their claims

January 9, 2024
Unprompted review
Rated 5 out of 5 stars

I received my Maxi Magnesium capsules…

I received my Maxi Magnesium capsules and started taking them.
It's been, not even two weeks and I've noticed the difference.
My knees are not aching or grinding.
My sleep is improving.
So far, I'm happy with this product and I can't wait to see what 3 or 6 months will do.

December 18, 2023
Unprompted review
Rated 5 out of 5 stars

This is the 2nd time I have placed the…

This is the 2nd time I have placed the order through Ninelife, with both orders was very happy with the service and help from the staff members, very professionally following up from the beginning till the order is delivered. I have no doubt ordering again through them and recommend to everyone to use their service.
Thank you,

December 15, 2023
Unprompted review

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