Audien worked with me diligently as I started in the hearing aid world. I bought the Atom One, learned a lot, and through an online meeting and phone calls with a personalized service rep (Carlo aka... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I've worked with both Carlo and Allan over customer service and they were absolutely delightful to work with. Even though the hearing aids didn't work out the way we had hoped, they were very patient... See more
Company replied
Great meeting! Charissa was on time and was very patient and knowledgeable while walking me through the presentation. She answered my questions clearly and was helpful with changing the ear dome size... See more
Company replied
Rachell was able to review the information I provided and appears to have addressed the issues. She stated I would receive confirmation regarding my refund within 2 days. I was unaware that I would... See more
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Company details
About Audien Hearing
Written by the company
Audien Hearing sells rechargeable hearing aids online at the most affordable prices on the market.
START HEARING NOW
VIEW SUPPORT MATERIAL
Audien Hearing
Written by the company
- Hearing For Everyone® Starting at $98/Pair
- Audien Hearing is proud to offer the most affordable hearing devices on the market, with our best-selling Atom Series starting at only $98/pair. Audien offers customers a 45 day money back guarantee on all purchases, plus a 1 year warranty and lifetime support.
Our Satisfaction Guarantee
Try It Risk Free 45 Days - "Love It" Or Your Money Back!
At Audien, we're proud to provide our customers a 45 day money back guarantee on all purchases. There shouldn't be any pressure to try a new pair of hearing aids... and with us, there isn't any! Order any hearing aid risk free and if you don't love it, send it back for a full refund.
Contact info
7350 E Evans Rd Bldg B, 85260, Scottsdale, United States
- (205) 255-1112
- support@audienhearing.com
- audienhearing.com
4.6
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Kendall was very helpful and…
Kendall was very helpful and professional.
Answered all issues. Very smooth and competent.
August 5, 2026
Unprompted review
Reply from Audien Hearing
Hi Rob,
A smooth and confident support experience can make all the difference, and we are glad that is exactly what you received. Having each of your concerns addressed clearly while being assisted with professionalism and efficiency is the standard we want every interaction to reflect.
Your description of the service as helpful, competent, and seamless is wonderful recognition for our team. We appreciate you sharing what stood out and are pleased that everything was handled so well.
Warm regards,
Specialized Care Team
Audien Hearing
I received Unparalleled World class…
I received Unparalleled World class customer support from Kendel
August 4, 2026
Unprompted review
Reply from Audien Hearing
Hello Nhoth,
What an incredible compliment, thank you! Hearing that Kendel provided world-class support is truly rewarding. We are proud to have team members who are dedicated to creating exceptional experiences, and we will be sure to share your wonderful recognition with her.
Thank you for your trust and for choosing Audien Hearing!
Warm regards,
Specialized Care Team
Audien Hearing
Reply from Audien Hearing
Hello Thomas,
Thank you for taking the time to leave us a review! We truly appreciate your support and are happy to know you had a positive experience with our customer service. It is our pleasure to be here whenever you need us.
Warm regards,
Specialized Care Team
Audien Hearing
Efficient And Knowleddgeable
Efficient, Friendly, Knowledgeable, and took care of my problem the first time. This was my 5th phone call and he knew how to solve my problem. He did not pass me off to another associate like other did. Please hire more employees like him
August 4, 2026
Unprompted review
Reply from Audien Hearing
Hello Daniel,
We are especially grateful to hear that our representative was able to resolve your concern on the first call and provide the knowledgeable, attentive support you had been looking for. We know how valuable it is to have someone take ownership and see things through, and we are thrilled your experience ended on such a positive note.
Thank you for your generous feedback and for choosing Audien Hearing!
Warm regards,
Specialized Care Team
Audien Hearing
Reply from Audien Hearing
Hello Lisa,
It is wonderful to know you had such a positive experience with our team. Providing thoughtful support with patience and care is at the heart of what we do, and we are grateful that it made a difference for you.
Thank you for your kind feedback and for choosing Audien Hearing!
Warm regards,
Specialized Care Team
Audien Hearing
VERY HELPFUL AND FRIENDLY
Received great help, very friendly. Thank you so much for all the help!! POOR CUSTOME SERVICE HAVE NOT HEARD BACK FROM YOU ABOUT MY SMALLER EAR PIECES. THEY KEEP FALLING OUT EVEN WITH WIFE HELPING. MAY HAVE TO RETURN THEM.SEND SMALLER EARLPIECES WITH TRACKING.. DO NOT SEND REGULAR MAIL.. SEND UPS/FED EX THANK YOU
August 2, 2026
Unprompted review
Reply from Audien Hearing
Hello Howard,
What a joy it is to receive your feedback! We are so glad our team could provide the support you needed while making your experience warm and welcoming. Your appreciation means a great deal to us.
Thank you for your kind words and for choosing Audien Hearing!
Warm regards,
Specialized Care Team
Audien Hearing
I was happy with the representative…
I was happy with the representative CHARISA
August 3, 2026
Unprompted review
Reply from Audien Hearing
Hello Lula,
Your kind words put a smile on our faces! We are so pleased to hear that Charissa made your experience a positive one. We will be sure to share your thoughtful feedback with her, it will mean a lot.
Thank you for choosing Audien Hearing!
Warm regards,
Specialized Care Team
Audien Hearing
Great meeting
Great meeting! Charissa was on time and was very patient and knowledgeable while walking me through the presentation. She answered my questions clearly and was helpful with changing the ear dome size to get the right size for me. Helpful with how to change wax guards and the importance of regular maintenance. A very positive experience.
August 3, 2026
Unprompted review
Reply from Audien Hearing
Hello Fanchea,
Your thoughtful review truly means so much! We are delighted to hear that Charissa made your appointment both informative and enjoyable. Taking the time to ensure you found the right dome size, understood how to replace the wax guards, and felt confident about maintaining your hearing aids is exactly the experience we hope to provide.
We are grateful to be part of your hearing journey!
Warm regards,
Specialized Care Team
Audien Hearing
The customer service is great!!!
August 1, 2026
Unprompted review
Reply from Audien Hearing
Hello Bramadath,
Your enthusiasm made us smile! Thank you for your wonderful feedback. Knowing you had such a positive experience with our customer service means a great deal to our team, and we truly appreciate your support.
Warm regards,
Specialized Care Team
Audien Hearing
Some of the Best people work at Audien
I believe Mr. Calro Martinez is the best customer service agent I've ever worked with any company.
July 31, 2026
Unprompted review
Reply from Audien Hearing
Hello Phil,
Your review truly means a great deal to us. Hearing that Carlo stands out as one of the best customer service professionals you have ever worked with is an incredible compliment. We are proud to have team members who are dedicated to making every customer feel heard and supported.
Thank you for your generous words and for choosing Audien Hearing. We will be sure to share your wonderful recognition with Carlo!
Warm regards,
Specialized Care Team
Audien Hearing
Competent, professional help to replace a lost case
Just got off a support call with Alan. My wife lost the case to her hearing aids, and I knew I had purchased some kind of replacement coverage, but couldn't find the record of it. Alan found it right away, and took care of getting us a prompt replacement. He was very pleasant and professional to deal with....and thank GOD I didn't have to sit through endless prompts to get a live human being. He came on the line right away.
July 31, 2026
Unprompted review
Reply from Audien Hearing
Hello,
Thank you for sharing such a wonderful review! We are so pleased Allan was able to quickly locate your coverage and arrange a replacement case without any hassle. It is especially rewarding to hear that the process was smooth, personal, and that you were able to connect with a live representative right away.
We truly appreciate your kind words and will be sure to share them with Allan. Thank you for choosing Audien Hearing!
Warm regards,
Specialized Care Team
Audien Hearing
Great products and support!!!
Audien worked with me diligently as I started in the hearing aid world. I bought the Atom One, learned a lot, and through an online meeting and phone calls with a personalized service rep (Carlo aka Coco), I worked my way to Audien's top of the line unit; the Audien Ion Pro 2. They are GREAT. Between the outstanding product and unmatched support, I've enjoyed every step of the process.
July 31, 2026
Unprompted review
Reply from Audien Hearing
Hello Dave,
What an incredible journey, thank you for sharing it with us! We are thrilled to hear that Carlo provided the guidance and personalized support you needed as you explored different hearing aid options. Knowing you found the perfect fit with the ION Pro 2 and enjoyed every step along the way is exactly what we hope for every customer.
Your thoughtful feedback means the world to us, and we will be sure to share your wonderful recognition with Carlo. Thank you for being part of the Audien Hearing family!
Warm regards,
Specialized Care Team
Audien Hearing
Finally got the help I was looking for
Well after me being so unreachable for many days due to my spam protections on my devices she was super diligent in trying to get me and I was super appreciative for that and she was very knowledgeable of my issues and was able to get the process started that I have been trying to get started for a few months
July 30, 2026
Unprompted review
Reply from Audien Hearing
Hello Lorraine,
Thank you for sharing your experience! We are so glad our team member remained persistent in reaching you and was able to finally connect and get everything moving in the right direction. It is wonderful to hear that her knowledge and dedication helped start the process you had been trying to begin for quite some time.
We truly appreciate your kind words and are grateful for the opportunity to assist you. Thank you for choosing Audien Hearing!
Warm regards,
Specialized Care Team
Audien Hearing
I had a set of Ion hearing go bad
I had a set of Ion hearing go bad. They contacted me after my email and went through the areas of possible concern on the hearing aid. After all checks showed the hearing was bad they set me up for replacement. They are replacing it with the more advanced new models.
July 31, 2026
Unprompted review
Reply from Audien Hearing
Hello Talmadge,
Thank you for taking the time to share your experience. While we are sorry your ION hearing aids developed an issue, we are pleased our team was able to thoroughly evaluate the problem and quickly arrange a replacement. We hope you enjoy the upgraded model and that it provides an even better hearing experience.
We truly appreciate your trust in Audien Hearing and thank you for giving us the opportunity to make things right.
Warm regards,
Specialized Care Team
Audien Hearing
Reply from Audien Hearing
Hello Jerry,
Thank you for your kind review! We are so pleased to hear that Kendal took the time to answer your questions and provide the support you needed. We will be sure to share your thoughtful feedback with her.
Thank you for choosing Audien Hearing!
Warm regards,
Specialized Care Team
Audien Hearing
The person that answered my questions…
The person that answered my questions was knowledgeable and helpful.
July 30, 2026
Unprompted review
Reply from Audien Hearing
Hello Virginia,
Thank you for your thoughtful feedback! We are delighted to hear that our representative was able to answer your questions with confidence and provide the support you needed. It is always our goal to make every interaction informative and enjoyable.
We truly appreciate your support and thank you for choosing Audien Hearing!
Warm regards,
Specialized Care Team
Audien Hearing
Reply from Audien Hearing
Hello Jim,
It is wonderful to know our team provided the support you were looking for. Your positive feedback is greatly appreciated and reminds us why we are committed to delivering the best possible experience for every customer.
Thank you for your trust and for choosing Audien Hearing!
Warm regards,
Specialized Care Team
Audien Hearing
Thank you for the service from…
Thank you for the service from Allan...called me and we figured out the issue and fixed it.
July 30, 2026
Unprompted review
Reply from Audien Hearing
Hello Janet,
What wonderful news to hear! We are so glad Allan took the time to work through the issue with you and help get everything resolved. It is always rewarding to know our team could make a difference and get you back on track.
Thank you for your kind feedback and for choosing Audien Hearing!
Warm regards,
Specialized Care Team
Audien Hearing
Kendel was great
Kendel was great. Professional, friendly and patient. She taught us quite a few things we didn’t know which helps tremendously. So far our experience with Audien hearing aids and their customer service has been great.
July 30, 2026
Unprompted review
Reply from Audien Hearing
Hello Theresa,
Knowing that Kendel was able to make such a positive impact means a great deal to us. Sharing helpful tips and making sure our customers feel confident using their hearing aids is exactly the kind of experience we strive to provide. We are thrilled that both your hearing aids and the support you received have exceeded your expectations.
Your thoughtful recognition of Kendel will certainly be shared with her. Thank you for being part of the Audien Hearing family!
Warm regards,
Specialized Care Team
Audien Hearing
Very good customer experience
July 30, 2026
Unprompted review
Reply from Audien Hearing
Hello David,
It is wonderful to know your experience with us left such a positive impression. Every interaction is an opportunity to provide the care and support our customers deserve, and we are grateful you took the time to share your feedback.
Thank you for your support and for choosing Audien Hearing!
Warm regards,
Specialized Care Team
Audien Hearing
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