Auniva Reviews 

Customer service was very fast in responding and taking care of my request.

I asked them not to send more product as I just received my 1st order and want to try it. Not interested in automatic refills

Sarah was a real person who quickly and accurately solved my issue. I am grateful.

I found this company very hard to contact when you need to. Hey are hesitant to get back to you about canceling your subscription with them. They ignore emails and they don’t have a customer service number.

Responsive always

When I texted about my situation, they were more then willing to help me. I'm satisfied with the results.

Great People I just wished I could use this .but it is of great quality God Bless These People ❤️🙏🙏🙏

The help was instantly and very understanding! Thank you

I bought the product initially to sample it and was not aware at checkout that I had agreed to an ongoing subscription.
When the next order was generated, I contacted Auniva to cancel it before I had received the shipment confirmation emails. I was then told that because the order had entered fulfilment, it could no longer be cancelled and that I would need to receive the parcel, return it myself and pay the return shipping costs.
What concerns me is that this does not appear consistent with how Auniva describes its cancellation process publicly.
In another recent Trustpilot review, an Australian customer said $144.66 had been taken from her account for an order she did not believe she had authorised and that she had not realised she was subscribed to ongoing deliveries. Auniva replied publicly that subscriptions are actively selected at checkout, that customers can “cancel anytime”, and that they “take care of it right away”.
In that same response, Auniva told the customer: “we’ve refunded you your most recent order.”
There was no mention in that public response of the customer having to return the product first or pay return shipping before receiving the refund.
In my case, however, I was told the order could not be cancelled once fulfilment had begun and that I would have to go through the trouble and expense of returning it after delivery.
I think prospective customers should be very careful when purchasing from Auniva, formerly Alevia, and make sure they fully understand whether they are agreeing to recurring deliveries, when future orders will be generated, and what the cancellation and return process actually involves.
My concern is not simply that subscriptions exist. It is that I bought the product to try it, did not realise I had entered an ongoing subscription, and then found that cancelling a subsequent order was much more difficult than the company’s public statements suggest.
I will update this review if Auniva resolves the matter or provides further clarification.

Sarah,

Expedited my request to cancel the current order, refund my account, and cease future recurring orders. I am a T1D and was willing to try the product, but was unsuccessful in controlling my Roller Coaster Glucose Levels. The product probably works wonders for T2D people, but unfortunately T1Ds still suffer.

I think the people at Auniva a re awsome and I was able to return product without any problems. These are the kind of people that are wonderful to deal with in this situation! Thank you Auniva!

This company was great time deal with and I would highly recommend them!

Very courteous, responsive support team, issue handled in an extremely timely manner.

I have just started the pomegranate caps and ordered again on 3/9/26 and got another invoice a month later for one bottle which I did not order on 4/10/26
Please reimburse the $69 taken from my account! I would appreciate immediate action on this! Apparently the 3bottles are in transit

Extremely helpful!

I ordered a one time supply and have been getting recurring charges ever since,called my bank and they say caij you but never get an answer,I'm well over 100 dollars in unwanted charges

Excellent customer support. Thank you for the quick response and resuts.