Jack, one of the data analyst consultants, was very helpful and informative. I'm still on the free trial and so far it's been easy to remove my data from data brokers and screen emails and calls. I ke... See more
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Review summary
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Sy did everything so well! She changed my call from cancellation to a two year renewal. She understood the product, was able to explain things I didn't understand and wouldn't have gathered from the A... See more
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Janet was beyond patient, resourceful, knowledgeable, and was able to explain things without being condescending as we both encountered with Jefferson Capital Credit bureau. They asked questions and t... See more
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I spoke with Cory, he was so patient, knowledgeable and helpful!!!! He could not have done anymore than he did to help me. Maybe give him a raise? :D Plus I am an old lady and technologically dys... See more
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Company details
Written by the company
Aura is an all-in-one digital security service that helps protect you and your family from identity theft, financial fraud, and online threats. All plans come with $1M identity theft insurance and 24/7 customer support, so you're always protected.
Contact info
United States
- aura.com
4.1
Great
1K reviews
Replied to 98% of negative reviews
Typically replies within 24 hours
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Reply from Aura - Digital Security
Thank you for sharing your feedback! We’re so glad to hear that Aura helps you feel more secure — that’s exactly what we strive for. Your trust means a lot to us!
Very fast and helpful
Aura was fast and assisted me right away. They got in touch with Shanna, who was very helpful, kind, and informative. They took the time to explain the whole process and what to expect, and even helped me resolve the issue in time for my work meeting.
October 14, 2025
Unprompted review
Reply from Aura - Digital Security
Thank you for sharing your experience! We’re so glad to hear that our team responded quickly and that Shanna provided helpful, kind, and informative support. Taking the time to explain each step and help you resolve the issue in time for your meeting is exactly the level of care we strive to deliver.
We’ll be sure to share your kind words with Shanna and recognize her for the excellent service she provided. We appreciate your trust in Aura!
Disappointed
Cancelation is easy, but getting them to delete your records is not. They don't do it, and then you can't get back in your account to get them to delete it or even talk to them. You have to sign up again. In addition, while I was paying the monthly fee, I would get regular emails that my info was secure. The day after I canceled my subscription, I start getting emails saying my info was found on the dark web. Very disappointed!
October 17, 2025
Unprompted review
Reply from Aura - Digital Security
We’re very sorry to hear about your experience and understand how frustrating this must have been. You should always be able to manage your data and reach us without difficulty, and we regret that this wasn’t the case for you.
Aura honors all verified data deletion requests in full compliance with privacy laws. If your data deletion has not yet been completed, please reach out to Bob at (609) 751-0091 so I can personally review your situation and ensure everything is properly resolved.
Your trust means a great deal to us, and we’re committed to making this right.
Reply from Aura - Digital Security
Thank you for the great feedback! We’re glad to hear you’re happy with Aura’s protection and value. Providing strong security at a fair price is exactly what we aim for.
We appreciate your trust in us!
I had the BEST Experience with Kristin…
I had the BEST Experience with Kristin B and Matthew M.
Matthew was the one whom I took out coverage with. He was super helpful and kind.
I had questions once the policy was in effect. I spoke with a customer service rep and became so frustrated I decided to cancel my family membership. She agreed to it and transferred me to someone e to cancel it for me. I got Kristin B. She totally changed my mind… the experience and service she provided was probably the BEST I’ve ever received!! Hold on to that girl! She deserves a huge raise!!!
October 15, 2025
Unprompted review
Reply from Aura - Digital Security
Thank you Carolyn so much for sharing your experience! We’re thrilled to hear that both Matthew and Kristin provided such outstanding service. It’s wonderful that Matthew helped you get started and that Kristin turned a frustrating situation into such a positive one — that’s exactly the level of care and dedication we strive for.
We’ll be sure to share your kind words with both of them and recognize Kristin for the exceptional support she provided. Thank you for choosing Aura and for allowing us the chance to regain your trust — we’re so glad you decided to stay!
Available only in USA
Available only in USA, got multiple alerts about leaked passwords and i was wondering on which site they were but there's no way of tracking them back to the origin, support is not helpful at all. Canceled my subscription
October 11, 2025
Unprompted review
Reply from Aura - Digital Security
We’re sorry to hear you cancelled and that support wasn’t helpful — that’s not the experience we want for anyone. Some Aura features (and certain data sources) are limited by geography, and in a few cases a leaked credential alert will surface without a clear “origin” site because the credential was observed in a breach dataset that doesn’t include a single attributable domain. That said, we should still help you understand the alert and take steps to secure any affected accounts.
Reply from Aura - Digital Security
Thank you George for your kind words! We’re so glad to hear that Aura gives you peace of mind and that you find it easy to use and affordable. Protecting you simply and effectively is what we strive for every day.
Very easy to navigate
Very easy to navigate. The autofill function is a great time saver.
October 2, 2025
Unprompted review
Reply from Aura - Digital Security
Thank you Scott for your feedback! We’re so glad to hear that you find Aura easy to navigate and that the autofill function is saving you time. Making security simple and convenient is exactly what we aim for.
We appreciate you being part of the Aura community!
AURA cancellation
I try to cancel and I run into difficulties. They say they send a code (not unusual many site I use do this} however the code never comes through. They send emails to tell me I need to renew. I don't want to renew . I want to cancel. they send code. it never comes. Finally I delete the program . they send emails.
I am sick with a nasty virus. Unfortunately I had to call and they want to send a code again. I loss my temper and went in two a coughing jag. I hung up. :-(
September 29, 2025
Unprompted review
Reply from Aura - Digital Security
We’re very sorry to hear about the difficulty you’ve had trying to cancel and the frustration it caused Ed, especially while you’re not feeling well. The process should be simple and clear, and we regret that it wasn’t in your case.
The verification code is an important security step, but it sounds like it did not work properly for you, and we apologize for that. Please contact us again at support@aura.com
or by phone at 1 833 552-2123, and ask to escalate your request to a Supervisor to ensure your cancellation is handled without further stress.
Your comfort and peace of mind are important to us, and we want to make this right for you.
A Shooting star for sure…
Is it possible to give Beverly 6stars? I recently just protected my home with title Insurance among other amenities the company throws in to monitor other areas of your digital life. The very informative and personable girl I spoke with won me over with trusting her and Aura as my insurance for my home.
She was a special Shooting Star 💫 because I’m careful to sign my information over to anyone. It was great conversing with you, Go on and shoot for the stars your a keeper! Angel dear …
September 26, 2025
Unprompted review
Reply from Aura - Digital Security
Thank you Michelle so much for this wonderful feedback! We’re thrilled to hear that Beverly made such a positive impression with her knowledge, professionalism, and warmth. Trust is at the heart of what we do, and it’s amazing to know she helped you feel confident in protecting your home and digital life with Aura.
We’ll be sure to share your kind words with Beverly — your “shooting star” — and celebrate the outstanding service she provided. Thank you for choosing Aura and for allowing us to be part of safeguarding what matters most to you!
Bob in customer service was able to…
Bob in customer service was able to cancel my Dads subscription and re-refund monies.
September 24, 2025
Unprompted review
Reply from Aura - Digital Security
Thank you for sharing your experience! We’re so glad to hear that Bob in our customer service team was able to assist with your dad’s subscription and process the refund. We’ll be sure to recognize him for providing such helpful support.
We appreciate your trust in Aura!
High Quality Product
The team is always ready to help. I feel so much safer having Aura!
September 20, 2025
Unprompted review
Reply from Aura - Digital Security
Thank you Pam for your kind words! We’re so glad to hear that our team has been there when you need support and that Aura helps you feel safer. Your trust means a lot to us, and we’re proud to be protecting you.
I have been an Aura customer for a…
I have been an Aura customer for a couple of years now and I have nothing but positive things to say about their service. I recently had a fraud issue happen and they notified me immediately. Their White Glove department walked me through all of the steps necessary to resolve the issue and the provided contact information and instructions for the next steps involving the credit reporting agencies. The rep who assisted me, Olivia, was great to work with. She was kind and also thorough in waking me though the process. I highly recommend Aura.
September 17, 2025
Unprompted review
Reply from Aura - Digital Security
Thank you Amy for being an Aura customer over the past few years and for sharing your experience! We’re so glad to hear that our alerts caught the fraud quickly and that our White Glove team was able to guide you through the resolution process step by step.
It’s wonderful to know that Olivia provided such kind and thorough support — we’ll be sure to recognize her for the outstanding service she delivered. We truly appreciate your recommendation and your trust in Aura to help keep you protected.
They stayed with me throughout the…
They stayed with me throughout the whole process and provided verified phone numbers to the company involved. Delia did a wonderful job and it was a pleasant experience. Thank you! I will recommend Identitygaurd to everyone who is interested.
September 17, 2025
Unprompted review
Reply from Aura - Digital Security
Thank you David for sharing your experience! We’re so glad to hear that Delia stayed with you through the entire process and provided the verified information you needed. It’s wonderful to know she made the experience pleasant and helpful.
We’ll be sure to recognize Delia for the great support she provided. Thank you as well for recommending Identity Guard — we truly appreciate your trust!
Sad to leave a bad review
We love Aura normally. I have it for my whole team. A lot of cool features that seem to work well, but one absolutely unacceptable policy earned them an absolute 1 star and has me considering switching (and we pay for the highest tier).
If your card payment doesn't go through, they turn on you and become a literal ransomware, which is what they are ironically supposed to protect you from.
If you don't pay, they hold all of your passwords hostage until you pay. The literal definition of ransomware. How ironic. Getting in bed with Aura is making a deal with the devil. "We will protect you from data theft... unless it's us stealing it".
Absolute destruction to trust and relationship. And if I can't trust you, why in the world would I house my most sensitive data with you?
Strongly considering leaving.
September 13, 2025
Unprompted review
Reply from Aura - Digital Security
Thank you for sharing your feedback. I’m very sorry to hear about your experience and I understand your concerns. I, Bob, Sr. Support Enablement Coordinator, have attempted to reach you by phone and also followed up by email to offer assistance, but have not yet been able to connect with you.
I would still very much like the opportunity to work with you directly to resolve this matter. Please return my call to the direct number provided in my message or reply to my email at your earliest convenience so I can assist you further.
My ID was stolen a few years ago
My ID was stolen a few years ago. I found Aura and they are able to keep track of any malicious activity with all my personal information. I like that I get a notification immediately if there is something that needs attention right away.
September 10, 2025
Unprompted review
Reply from Aura - Digital Security
Thank you Diane for sharing your story. We’re so sorry to hear about your past experience with identity theft, but we’re glad Aura has been able to give you peace of mind by monitoring your information and alerting you right away to anything suspicious.
Your trust means a lot to us, and we’re proud to help keep you protected.
Kevin Aura Rocks - Full Service Security
Kevin was resourceful, articulate, and supportive. He made, the typical arduous and frustrating process tolerable. This service is fantastic.
September 10, 2025
Unprompted review
Reply from Aura - Digital Security
Thank you Eric for sharing your experience! We’re so glad to hear that Kevin was resourceful, articulate, and supportive — turning what could have been a frustrating process into a much smoother one. We’ll be sure to recognize him for delivering such excellent service.
We’re grateful for your kind words and thrilled to know you’re finding value in Aura!
Avoid. Terrible customer service
Signed up for a monthly subscription because of their 60 money back guarantee. I didn’t quite love the app, so called to request cancellation and a refund, but was told the guarantee was only for annual subscriptions. What a scam. Hope they enjoy their $22. Don’t bother with this company, they weren’t even apologetic.
September 7, 2025
Unprompted review
Reply from Aura - Digital Security
We’re sorry John for the frustration you experienced. The money-back guarantee currently applies to annual plans, but we understand how disappointing it was that this wasn’t clear upfront. Please reach out to us at support@aura.com
or by phone at 1 833 552-2123 so we can review your case again.
I sign up for free trial and cancelled…
I sign up for free trial and cancelled before the recurring charge date and they still charged me 48 dollars I tried contacting via email and phone number and both couldn’t help me apparently they can’t find my account
After I got a reply from aura support
I gotta say for a past month I’ve been trying to contact through email and phone calls to get someone to help me with refund but all I get are no help from both support@aura email and the phone number both sides can’t help find my account or even refund me after I sent the screenshot of the charges on my credit card through the aura support case email
July 31, 2025
Unprompted review
Reply from Aura - Digital Security
We’re very sorry to hear about your experience and the frustration with being charged after canceling your free trial. That should not happen, and we regret the difficulty you’ve had reaching us for resolution.
It sounds like there may be an issue locating your account in our system, and we’d like to help resolve this as quickly as possible. Please reach out to us at support@aura.com
or by phone at 1 833 552-2123, and ask to speak to a Supervisor so we can escalate your case to a specialist who can locate your account and resolve the charge.
Your trust is important to us, and we want to make this right.
Aura has been great! Happy 2-year client.
Just posting this review now, but I have had Aura for about 2 years now. I was getting a lot of junk mail (physically) and hearing about data breaches a lot. I'm a very anxious person, and I have enough to deal with in life as many of us do. When I saw a promo code on a YouTuber's channel, I signed up. I am happy I did! It's worth it. Less junk mail, spam calls, and more of a handle on my credit.
September 6, 2025
Unprompted review
Reply from Aura - Digital Security
Thank you Kenessa for taking the time to share your experience — and for being with Aura for two years! We’re so glad to hear that Aura has helped reduce your junk mail and spam calls while also giving you more control over your credit. We know how stressful data breaches and constant spam can be, and it means a lot to know we’ve helped ease some of that anxiety.
We’re grateful you chose Aura and are proud to have earned your trust.
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