Jack, one of the data analyst consultants, was very helpful and informative. I'm still on the free trial and so far it's been easy to remove my data from data brokers and screen emails and calls. I ke... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Sy did everything so well! She changed my call from cancellation to a two year renewal. She understood the product, was able to explain things I didn't understand and wouldn't have gathered from the A... See more
Company replied
Janet was beyond patient, resourceful, knowledgeable, and was able to explain things without being condescending as we both encountered with Jefferson Capital Credit bureau. They asked questions and t... See more
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I spoke with Cory, he was so patient, knowledgeable and helpful!!!! He could not have done anymore than he did to help me. Maybe give him a raise? :D Plus I am an old lady and technologically dys... See more
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Company details
Written by the company
Aura is an all-in-one digital security service that helps protect you and your family from identity theft, financial fraud, and online threats. All plans come with $1M identity theft insurance and 24/7 customer support, so you're always protected.
Contact info
United States
- aura.com
4.1
Great
1K reviews
Replied to 95% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Thanks Aura
Jannet was Fast, Kind and extremely helpful in taking of the business at hand.
May 13, 2026
Unprompted review
Reply from Aura - Digital Security
We’re so glad Jannet could help you out! It’s great to hear she was fast and kind while getting everything sorted. We will be sure to pass your praise along to her—she’ll be thrilled to hear it. Thank you for being a part of the Aura family! If you ever need anything else, we're just a call away at 833-552-2123.
Great customer service
Very professional and honest and did everything I asked just a wonderful human being
May 11, 2026
Unprompted review
Reply from Aura - Digital Security
Thanks for sharing your feedback! We're pleased to learn you had a positive experience with our support agent. Our goal is to deliver top-notch service, and we're happy to have met your needs. We're glad to have you as a member !
Kristen did a great job
Kristen did a great job. She explained everything clearly and showed me some of the features that I wasn’t using. She did a great job of keeping me as a customer.
May 8, 2026
Unprompted review
Reply from Aura - Digital Security
Thank you so much for taking the time to share your experience! We are delighted to hear that our agent was able to provide the guidance and clarity you needed to feel confident in the service.
Our team strives to ensure our customers truly understand the value of Aura and how to get the most out of our tools. We’re pleased to learn you had such a positive experience; our goal is always to deliver top-notch service, and we’re happy to have met your needs. We're glad to have you as a member !
kristen was very helpful was going …
kristen was very helpful was going to cancel but she show and told me the benifits so iam keeping your service
May 8, 2026
Unprompted review
Reply from Aura - Digital Security
We are so glad Kristen was able to help! 🛡️ Sometimes the best features are the ones you haven't had to use yet, and we’re thrilled she could show you the full value of your protection. We’ll be sure to share this feedback with her—it's exactly what we love to hear. Thanks for staying with the Aura family!
Great customer service
Sy did everything so well! She changed my call from cancellation to a two year renewal. She understood the product, was able to explain things I didn't understand and wouldn't have gathered from the Aura website or app, and just generally was one of the best customer service calls I've had in a very long time. Not only was Sy knowledgeable and competent, she was very friendly and polite. Truly, she's a fabulous representative and ambassador for your brand and your product.
May 7, 2026
Unprompted review
Reply from Aura - Digital Security
Thank you so much for taking the time to share your experience! We are delighted to hear that our agent was able to provide the clarity you needed to feel confident in your renewal.
Our team strives to ensure our customers truly understand the value of Aura and how to get the most out of our tools. We’re pleased to learn you had such a positive experience; our goal is always to deliver top-notch service, and we’re happy to have met your needs. We're glad to have you as a member !
Scammers
In trial period cancelled my subscription, got charged anyway. Had to call a premium rate phone number to request for refund. Agent could not resolved my case had to call a supervisor to aprove my refund. Since than nothing. Will calling them latat again.
When log into my account can not do anything it says my service is cancelled, renew to use it. Avoid to use them scammers!
May 6, 2026
Unprompted review
Reply from Aura - Digital Security
We are deeply sorry for the frustration regarding your refund. This is certainly not the experience we strive for. We want to ensure your refund is processed correctly under our 60-day guarantee. Please reach out to our team at 833-552-2123 so we can prioritize your case and provide a status update for you immediately.
Christopher was amazing!
Today I had the pleasure of working online with Christopher with Aura Technical Support. He was incredibly professional, knowledgeable and gave easy to follow instructions to get my VPN location information to once again work on my Aura account after repeatedly disconnecting. I was very satisfied and most impressed with his service.
May 5, 2026
Unprompted review
Reply from Aura - Digital Security
Hearing that Christopher hit a home run with your VPN support made our day! We’re thrilled he could make the technical side of things feel simple. We’ll definitely pass your praise along to him. Thanks for trusting the Aura team! If you ever need another hand, we’re always ready at 833-552-2123.
I am very pleased with Aura
I am very pleased with Aura! The features are awesome! Thank you!
May 5, 2026
Unprompted review
Reply from Aura - Digital Security
This is awesome to hear! Thanks for the great review. We're so happy you're getting a ton of value from Aura and that our digital safety features are making a real difference for you. We're glad to have you as a member! If you ever need assistance, don’t hesitate to reach out to us at 18335522123. We’re here to help!
Beware of Auto-Renewal
My subscription auto-renewed, and I canceled the same day without using the service. Aura refused to refund the charge, which felt unfair. Be very careful with their renewal policy.
May 1, 2026
Unprompted review
Reply from Aura - Digital Security
Hi ! We'd be happy to provide further guidance and support. To best assist you, please reach out to us at 18335522123, so we can provide additional guidance and support. We’re here to help!
Jack was great, service is great so far!
Jack, one of the data analyst consultants, was very helpful and informative. I'm still on the free trial and so far it's been easy to remove my data from data brokers and screen emails and calls. I keep getting spam calls but I think it's my phone, it's not the easiest to set up phone screen protection but once I got it fixed I haven't gotten nearly as many spam calls and emails and texts. It's worth the money, just make sure you cancel in time because yeah they won't tell you but it's kinda your responsibility at the end of the day
April 18, 2026
Unprompted review
Reply from Aura - Digital Security
Thank you so much for taking the time to share your valuable feedback with us! We truly appreciate you reaching out and letting us know about your experience. We're pleased to learn you had a positive experience and received helpful and effective support. Please reach out to us at 18335522123, if you ever need any assistance. We'll be happy to provide additional support and guidance, we’re here to help!
I am VERY pleased with my first week of…
I am VERY pleased with my first week of Aura. So much so that I have cancelled my Lifelock and do not plan to renew my ESET, both of which are very good.
April 26, 2026
Unprompted review
Reply from Aura - Digital Security
Welcome to the family! We know that LifeLock and ESET set a high bar, so hearing that we’ve earned your trust in just one week is the best feedback we could ask for. We’re committed to making sure that 'peace of mind' only grows as you get more familiar with the app. Thanks for making the switch!
Aura is worst monitoring service
Aura is worst monitoring service, they ask you to get hear subscription and if you cancel they will not refund. Stay away from these fraudsters ....don't do anything and customer service is worst with no knowledge of anything.
Unfortunately have stay with them till Feb 2027 and they are forcing me to be their customer. Not sure if it is legal in state of north carolina. If someone aware please let me know if something can be done
April 3, 2026
Unprompted review
Reply from Aura - Digital Security
"We are very sorry to hear about your frustration regarding your subscription and our refund policy. We want to be very clear that Aura operates within the legal requirements of North Carolina and all states where we provide service. However, we never want a member to feel 'forced' to stay if they are unhappy with their experience.
While our standard annual plans are generally non-refundable after the initial 60-day guarantee period, we would like to have a senior billing specialist review your specific case to see what can be done to assist you. Please contact us at 1 833 552-2123 and ask to speak to a Supervisor so we can look into your account history and the interactions you had with our team. We value your feedback and want to find a fair way forward."
My experience with Aura was great
My experience with Aura was great. I am not high tech savvey, but after downloading the rogram, I was able to follow the instructions with no panic.
April 12, 2026
Unprompted review
Reply from Aura - Digital Security
This makes us so happy to hear! We designed Aura specifically so that you don't have to be a 'tech expert' to stay safe. Hearing that you were able to follow the instructions with no panic is the best feedback we could ask for. We’re glad to have you with us!
Words are insufficient to describe the…
Words are insufficient to describe the outstanding expertise and professionalism displayed by Delia, my White Glove Agent of Aura!
April 24, 2026
Unprompted review
Reply from Aura - Digital Security
We are blushing on Delia’s behalf! Thank you for such a glowing review. We aim for nothing less than 'outstanding expertise,' and it’s wonderful to know she hit the mark so perfectly. We’ll be sure to share your kind words with Delia and the entire White Glove team—it will make their day!
Kudos to Cody
Cody was excellent at patiently excavating my credit card issue. We conferenced several times with the credit card issuer. He walked me through every recommended step I should take from freezing credit checks to filing an FTC complaint. He was thorough and very patient. Outstanding customer service.
April 23, 2026
Unprompted review
Reply from Aura - Digital Security
This is truly outstanding to hear! Navigating credit issues can be incredibly daunting, and we are so proud that Cody was there to 'excavate' the problem alongside you. Taking those extra steps—like conferencing with your issuer and assisting with the FTC filing—is exactly the level of dedication we strive for. We will be sure to share this high praise with Cody and his leadership team!
Reply from Aura - Digital Security
This is wonderful to hear! We believe that being a good listener is just as important as being a security expert. We’re so glad Faro helped you feel more prepared and confident in your digital safety. We’ll be sure to share your kind words with him
They are a US company
They are a US company, you can understand their customer service and they are right on top of things.
April 22, 2026
Unprompted review
Reply from Aura - Digital Security
Thank you for the 5-star review! We take great pride in our U.S.-based support team and their ability to stay 'right on top of things' for our members. Clear communication and fast action are our top priorities. We’re glad to have you with us!
A very pleasant experience while trying to deal with a very unpleasant situation.
We were guided by Janet all the way to what we need to do to protect our identity, and also how to do it. Really appreciate all the help.
April 22, 2026
Unprompted review
Reply from Aura - Digital Security
We know how stressful dealing with identity issues can be, so we are absolutely thrilled to hear that Janet was able to guide you through it and make the experience a pleasant one! We will be sure to pass along your kind words to her. If you need any further help protecting your identity, our Customer Care team is here for you 24/7 at 1-833-552-2123.
Aura charged me for a subscription…
Aura charged me for a subscription renewal without sending any advance notification. I was not aware the subscription was renewing and only noticed after seeing the charge on my credit card statement.
As soon as I saw the charge, I acted immediately. I canceled the subscription online right away, but there was no option to request a refund through the account. I then called Aura customer support the same day to request a refund.
This was done well within Aura’s stated 60‑day cancellation/refund policy, yet the process was not straightforward and required additional effort on my part. I should not have had to chase a refund for a renewal I was never notified about.
The lack of renewal notice and the difficulty requesting a refund was very frustrating. Based on this cancellation and billing experience, I would not recommend Aura.
Response to business:
This response is misleading.
I already contacted Aura the same day the unauthorized renewal appeared. I canceled the subscription immediately and requested a refund well within the stated 60‑day policy. Despite this, my refund was denied.
Your reply suggests this is unresolved or that I failed to take action. That is false. I followed your process exactly and was still refused a refund for a renewal I was never notified about.
Key facts:
No advance renewal notice was sent
No refund option was available online after cancellation
Customer support denied a valid refund request
Based on this experience, I believe Aura’s billing and cancellation practices are deceptive and unacceptable. I strongly suggest others avoid this business altogether, as this experience felt fraud‑like and misleading.
I stand by my review and do not recommend Aura.
My complain finally was resolved and refund processed as it should have! However, I am not removing this review as a warning to other consumers.
April 19, 2026
Unprompted review
Reply from Aura - Digital Security
Thank you for sharing your experience with us. We sincerely apologize for the frustration regarding your subscription renewal and the difficulties you encountered while seeking a refund. Transparency is a core value at Aura, and we understand how important it is to be notified before a charge occurs.
We also regret that the refund process was not as straightforward as it should have been, particularly since you were well within our 60-day money-back guarantee. We strive to provide a seamless experience even during cancellations, and it is clear we fell short of that goal in this instance.
We would like to ensure this is resolved to your satisfaction. Please contact our dedicated billing department at 833-552-2123 so we can confirm your refund status and address any other concerns you may have. Your feedback is invaluable as we work to improve our renewal and notification systems.
Janet was extremely patient and helpful…
Janet was extremely patient and helpful guiding myself and my spouse to upload Aura on our IPhones and computer. See stuck with us with a positive and very pleasant manner throughout our frustrations of getting everything set up. She is an OUTSTANDING representative of your organization!!
April 20, 2026
Unprompted review
Reply from Aura - Digital Security
Thank you so much for the kind words! We know that getting multiple devices synced up can sometimes be a bit of a puzzle, and we’re so glad Janet was there to guide you and your spouse through it. Her 'positive and pleasant' attitude is exactly what we strive for, especially during those frustrating setup moments. We’ll be sure Janet and her manager see this—she really is an outstanding part of our team!
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