AURALU Reviews 303

This company, if you can call it that has to be the absolute worst I've ever dealt with. Auralu.co .uk.
It's based in China of all places. Would advise anyone to steer well clear.

Poor quality product, noise cancelling does not work. Company attempts to refund you 10% explaining that shipping back to China (not the UK as the site implies!) is expensive. The point is that that's not our problem: THEY are responsible for the costs shipping it back by law under section 20 of the Consumer Rights Act of 2015.

Total rubbish headphones. Sound is muffled. Product is cheap and nasty.

I would flush them down the toilet except that would be an insult to my toilet.

The website recommending them is a total fake

My husband is currently dealing with a return issue with this company. He ordered black ear buds & they sent him pink. They refuse to return the item & give him his full refund. They have offered to refund him 5% of his purchase price. They also have suggested he try to sell them or give them away as a gift. I wish he looked into reviews before purchasing from this company. They are scammers. Don’t waste your money & support such a fraudulent company.

Literally just thieves awful product - you return it then they say they’ll refund you and won’t send you the money and say it’s been disputed when it’s not. They also funnily enough won’t provide the ARN number for your bank to track the payment. Because they never actually send it.

Just avoid at all costs go with a recognised brand.

Totally agree. Rubbish company selling rubbish goods. Purchased "noise cancelling " headphones in January 2024. Not noise cancelling. After 6 months careful use Left ear pad snapped from headband so attempted to contact company via email to complain. Absolutely diddly squat response & after reading the reviews don't hold out any hope of success.

STAY AWAY - CHINESE BRAND - TERRIBLE QUALITY - NO RETURNS AVAILABLE. SCAM

The most disgusting company I've ever had the displeasure of dealing with. Rubbish quality headphones and upon emailing to return they said there were no faults even though I detailed them thoroughly. Sent the same email to me multiple times, bad grammar and spelling and even repeated the same paragraphs in the same email? Didn't permit me to return until I threatened to take it up with my bank's fraud department for a a refund as within the contract I could return within 90 days, meaning they were breaking their contact. They then said after the threat that I could return but had to pay tons in international shipping. Crap quality products, shocking customer service and COMPLETE FARUDULENT activity and fraud. They said they would return them at the lowest price so not only did I pay £95 for headphones then £20 to ship them back. They won't even give me the full money back so I'm down tons and am having to take this through to the fraud team at my bank.

Shocking customer service!!!!!! After initially ordering and THEN looking at trust pilot reviews, I decided to cancel. Customer service took 2 days to respond and said it couldn’t be cancelled as the order had been shipped. Well today I checked the tracking (10 days later) on a website I’d never heard of and big shock apparently my order has been delivered to me and SIGNED for!!!!! It most certainly has not arrived and surprise surprise no reply from customer service . Whole thing looks like a big scam. Fraudulent company and by the looks of other reviews the product is not worth a penny…. Avoid like the plague, will be passing over to trading standards. Oh and apparently they are UK based company but funnily enough my order was coming from china ….. says it all con!

Stay away from this company. Bought them cause I needed headphones with ANC, which turned out to not work, in addition to many other faults. I wish I had read the reviews before purchasing. Thankfully I purchased through Klarna and got all my money back. Horrible customer service and a product worth far less than what they're selling them for.

This company is a fraud, do not buy their headphones. I’ve had to cancel my card and have been requesting a refund. Their customer support does not respond, and any links to websites from bank statements do not open. It’s a scam.

A con.

Awful, cheap headphones. Terrible sound quality that works intermittently.

When I applied to return the headphones, I was told I would have to pay for the return delivery charges...to China. Alternatively was offered 15% to accept the items which is probably what they cost to make.

Avoid like the plague and make sure you cross reference comparison websites.

I read about these buds in a reputable tech magazine, pitting them against other buds. The shill said these came out on top. I immediately ordered a pair direct from Auralu.
And then I read the reviews. I was gutted. To be honest I'm an idiot for not checking the reviews first. I waited and hoped for the best. When they eventually turned up I was pleasantly surprised. The build quality seemed to be good and they have an interesting design. They paired straight away with my iPod (yes, I still have one of those) and I set it on shuffle. I was amazed by the sound quality. The sound is as clear as a bell and the bass is lovely and deep without muting the treble. I have a nice set of Senheissers and these out perform those. The clever design of these buds also means they won't fall out of your ears when you're soaking up the sun on holiday. Overall I'm very impressed and also a bit confused by the terrible reviews of these. My experience has been a very positive one.

To be honest I thought I had lost my previous ear buds I was gutted as I love my music. so I did a Google search. To see best quality sound your Company Auralu came up and I agree totally the sound is amazing!! After I put the order in and tried to cancel , but it was too late., then I checked for reviews and read some really bad reviews?.
I received them a few days later ,so I thought I would just try them?. I was absolutely delighted and amazed with the sound!!, better than the ones I already have?. I do like a good base without distortion to the sound!!, and these earbuds certainly deliver!.so yes I’m very happy with these ear buds 10/10

DO NOT BUY THIS PRODUCT!!! THIS “COMPANY” is a SCAM!!! I received my headphones and the quality is absolutely disgraceful. They do not cancel noise and they DO NOT do what they say they do. The quality of the sound is the worst quality. I was under the impression that they are based within the UK but they are based in China! When I tried to process a refund they were reluctant. I then had to pay £40 to return them back to China. I paid £109 and for some reason I was told I will be credited back £92! I have still NOT received my refund even tho they have stated it has been actioned. I have contacted my bank and they advised I ask them for a reference number so they can chase it up. They are now not responding back to me after I kindly asked for a reference number so I am currently in the process of raising this with the fraud department with my bank. What an utter disgrace! Shame on them! I also spent £11 on a very cheap pair of headphones for my 7year old daughter and I discovered they are the SAME HEADPHONES!!!

Don't Buy This Cheap £10 Looking product go to a Market and save your Money
Mine got delivered Damaged with Wire sticking out sent them photos and Auralu refused return as said look ok
These are supposed to be Premium Headphones not £10 Market Ones

Avoid like the plague. It is a scamming website. The earbuds are same ones you'd buy from AliExpress for £17. The quality is horrible and if you try and contact the website to get your money back they just auto-reply with a fake address that you have to pay for shipping to return. Return policy on website is unclear and completely fake, compared to the one they sent you. If you make an order you best contact your bank to cancel the payment immediately!

Wish I had come here before purchasing! Received yesterday and they earphones are cheap plastic things from China. Certainly not noise reduced, complete waste of £100!
Avoid this brand at all costs, its fake!

AVOID AVOID AVOID - awful company selling fake products and telling lies. The product quality is horrendous. The company claim to be UK based but operate out of China.

AVOID THIS COMPANY! Went to the same add as many here, ordered, because I believed the add that the company would be in UK and these would be quality headphones. They are poor quality, the anti-noise system doesn? t work. Tried to cancel the order right after I made it (I did the mistake that I read these experiences after I made my order) - sent many messages about it, but they just sent the product. Then I wanted to send it pack - they offer 15 % discount and also ask me to send a video about the non-working anti-noise system (how does one prove on video/recording that it doesn`t work?) I recommend to keep away from this company,