Aurarius Reviews 45

TrustScore 3 out of 5

2.8

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Rated 2 out of 5 stars

We visited two of the stores near San Diego CA. The prices are incredibly expensive for the products and devices that they offer! We all want to look our best, and to turn the clock back on our skin... See more

Rated 5 out of 5 stars

I actually love this product. Although I was skeptical and I hoped I wasn't being scammed but when following the instructions and doing a simple daily routine and the once a week routine I have seen... See more

Rated 1 out of 5 stars

I purchased the Aurarius Express V Lifting cream after trying the product at the store. While it worked amazing at the store, when I took the product home, not only did it not work, it actually burne... See more

Rated 5 out of 5 stars

When I went to the Bahamas I bought there Aurarius Evneo device and the company Avologi gave me several serums, masks, and cleansers - and they just promised me a moisturizer facial cream which th... See more


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2.8

Average

TrustScore 3 out of 5

45 reviews

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Hasn’t replied to negative reviews

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Rated 2 out of 5 stars

Bring a lot of money to these stores!

We visited two of the stores near San Diego CA. The prices are incredibly expensive for the products and devices that they offer! We all want to look our best, and to turn the clock back on our skin. However, my advice would be to see a dermatologist for a recommendation, and shop around for skin care products, home LED devices, and services to compare pricing. While dry skin and wrinkles can appear to be less severe using lotions and creams, you will likely spend thousands of dollars for what Aurarius offers. Once inside the store, it can be hard to escape the high-pressure sales tactics. Be prepared for a long sales pitch and visit.

February 5, 2026
Unprompted review
Rated 5 out of 5 stars

I actually love this product

I actually love this product. Although I was skeptical and I hoped I wasn't being scammed but when following the instructions and doing a simple daily routine and the once a week routine I have seen a notable difference in my skin.

January 26, 2026
Unprompted review
Rated 1 out of 5 stars

Scam

Scam! Bait and switch. They use the stuff on TV that works about a hour then it flakes off. In the meantime they suck you into there chair and sell you everything u see the sun. And when you get home. It will not work. The bad part of it is they know right then you can’t look them up online do to cell phone service sucks there. But I do plan to go back to Nassau Bahamas and stand outside there shop and let people know what they are doing and not to fall for it. And watch their sales fall for a few days. And as we have all read Aurarius company is involved in this scam

December 30, 2025
Unprompted review
Rated 1 out of 5 stars

What a waste of money

What a waste of money. They made promises that are false. I purchased the whole kit and it does NOT work. The lines are still there. Have used it diligently. There is a no refund or return policy. Feel like I've been duped.

September 27, 2025
Unprompted review
Rated 1 out of 5 stars

Scam!!!!

Careful with really bad and crazy expensive products. When you try to leave they offer you a better price. Just don’t waste your money

July 26, 2024
Unprompted review
Rated 5 out of 5 stars

As we crossed the threshold

As we crossed the threshold, we were met with a heartfelt welcome from the staff, and the spa's serene interior enveloped us in tranquility. Our expert aestheticians, Hiroko, Ila, and Lexia, delivered exceptional facial treatments. The anti-aging therapy, with its delicate touch, worked wonders, leaving us all looking years younger and feeling utterly rejuvenated.

July 3, 2024
Unprompted review
Rated 5 out of 5 stars

From the moment we walked in

From the moment we walked in, we were greeted by the warm and welcoming staff. Hiroko, Ila, and Lexia were our talented estheticians who provided exceptional facial treatments. The anti-aging treatment was a hit among our group, and the syringe for the eyes left us all feeling refreshed and looking years younger!

May 18, 2024
Unprompted review
Rated 1 out of 5 stars

Very simply it’s a Scame!!!!

Very simply it’s a Scame!!!!
Do not buy any product, out of store they, illegally don’t allow even immediate reruturns

May 5, 2024
Unprompted review
Aurarius logo

Reply from Aurarius

Dear Dr. Pierre Nicolas,

We're sorry to hear about your recent experience at one of the stores. Your satisfaction is crucial to us, and we're dedicated to improving your in-store visit.

While our control over individual store operations is limited as an Authorized Wholesale Distributor, we're eager to assist you in enhancing your experience.

Please share the details of your visit with us at customerservice@aurarius.com. Your feedback will help us take proactive steps to ensure a better experience for you.

Thank you for your valuable insights, and we remain committed to your satisfaction.

Best regards,
Customer Service Team
Aurarius

Rated 5 out of 5 stars

I visited the store in la Jolla I…

I visited the store in la Jolla I bouget a few products for my eyes.
and I enjoyed it a lot the experience and the products working amazing.
as well I came for a facial in their spa and Nir helped me a lot their customer service is the best.

April 11, 2024
Unprompted review
Rated 1 out of 5 stars

I was in Nassau and tried the product…

I was in Nassau and tried the product at one of their stores. The salesman was very pushy and when I declined to purchase their product, he stopped talking and left me sitting in the chair while he ran out of the store to stop someone else. I had a bad feeling about this business and when I read the reviews, I'm glad I didn't get sucked into this. He said there was a store in the US near me at the mall but it would be 3x as expensive. I cannot locate one.

March 9, 2024
Unprompted review
Aurarius logo

Reply from Aurarius

Dear Katrina Fox Wolff,

We're sorry to hear about your recent experience at one of the stores. Your satisfaction is crucial to us, and we're dedicated to improving your in-store visit.

While our control over individual store operations is limited as an Authorized Wholesale Distributor, we're eager to assist you in enhancing your experience.

Please share the details of your visit with us at customerservice@aurarius.com. Your feedback will help us take proactive steps to ensure a better experience for you.

Thank you for your valuable insights, and we remain committed to your satisfaction.

Best regards,
Customer Service Team
Aurarius

Rated 5 out of 5 stars

Booked a facial

Booked a facial, and it was so relaxing. The treatment given to me made me glow and had my face feel so refreshed and tightened. Outstanding service love it!

October 4, 2023
Unprompted review
Rated 5 out of 5 stars

Customer service was great

Customer service was great!
I had a problem with my online order and was very frustrated when it came about. I contacted the customer service rep Jacky, and it’s like she was god sent! I had so many problems contacting them and getting the replacement. She had got me the replacement with such fast shipment and I was so surprised and pleased! Very happy with them.

October 1, 2023
Unprompted review
Rated 1 out of 5 stars

Scam-Scam-Scam

Scam-Scam-Scam
Young and attractive girl outside talked about this line of products belonging to Mariah Carey. Coaxed into the store with promises of being amazed by Mariah’s fabulous facial creams. A man then took over and talked and talked and talked, used some of the “gold skin care - platinum gravity defiant express V lifting” under eye cream and used a fan to activate the product. I thought I saw a huge difference and got very excited as I have quite a bit of wrinkles on my face. Using my excitement he promised me a state of the art facial with purchase of the eye cream. Showed me this tool that was created at NASA that he will be using for the top of the line facial that will reduce the look of lines and wrinkles for the next few weeks. This sold me! $199 American which came to just under $270 Canadian. I paid for the product and facial. He moved me over to another chair for the facial. He sat there and kept turning the tool on and talking and talking, then he was texting and texting. After about 5-10 minutes passed I asked what we were waiting for and why we haven’t started the facial yet. He said he was waiting for the specialist that he himself does not perform the facial. After 15-20 minutes passed another man came over. Apologizes for the wait then he starts talking, talking and puts a cream on my right laugh line and proceeds to try to sell me a line of the facial creams for $3500! I knew right there and the. That I had been duped and got up and walked out as I was ashamed and angry. My friends were waiting outside and I explained my feeling of being scammed and noticed the cream under their eyes was flaking and discoloured. We all washed it off walked around a bit then went back to ask for a refund. We did not cause a scene, we were pleasant and asked for a refund, they refused and said to contact their customer service (gave us a copy of email address on a small receipt) and there they would give me the information I needed in order to return the product for a refund.
When trying to send that address an email it comes back as undeliverable. Tried multiple times! I then contacted an online customer support email through Aurarius.com they did respond but told me I had to contact the one in the Bahamas I responded explaining that it is undeliverable and they have not responded.
I have put in a dispute with my credit card company and hopefully they can help. I wish there was another way to pre warn others!

May 24, 2023
Unprompted review
Aurarius logo

Reply from Aurarius

We genuinely appreciate your review and are sorry to hear about your recent experience at one of our stores. Your satisfaction is our top priority, and we're committed to enhancing your store visit.
Please understand that, as an Authorized Wholesale Distributor, we have limited control over individual stores. However, we are eager to assist you in any way possible to improve your store experience.
Kindly reach out to us at customerservice@aurarius.com and let us know the details of your store visit so we can work on making it a better one for you.
Your feedback is invaluable, and we're here to ensure your satisfaction.

Rated 1 out of 5 stars

DO NOT DO IT!!!!!!!…

I was so impressed with the products when I was in the salon. I purchased the eye cream. I was very interested in the light therapy. CHARLIE said if I made a $500 deposit, he would get me approved for the rest on Monday, He said he could not do it while I was there because I did not have phone service and he needed to get a verification code from my phone.... Stupid me agreed. Charlie called me on Monday and after getting a code he said the finance company would only do half of it and he needed another $1500. I refused and asked for the $500 refund, He assured me he would... Well, it has been a week and no refund. I can not get thorough to hm on the number he called from. I know I was STUPID!!! Do not fall for their gimmicks. The products are not the same as what was used on my eyes..

March 10, 2023
Unprompted review
Rated 1 out of 5 stars

This business is a front for scam…

This business is a front for scam artists. They prey on seniors especially those visiting from the cruise port. They wait outside on the sidewalk and offer free samples to get you in the door then a “free” demo of of a wrinkle cream and then a light therapy device. If you should be stupid enough to buy one at their “discounted price” they make it virtually impossible to return should you find it doesn’t do what they said it would.. They lie about what the product will do and they distract you so they can approach your partner and get the information needed so they can register the product while you are there. She does this as the receipt states once the product is registered it can’t be returned. If you contact them they tell you to contact customer service. Customer service does not return emails or phone calls. Total SCAM. Spare yourself some terrible grief, your hard earned money and don’t go through their doors.

February 7, 2023
Unprompted review

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