It smells, doesn’t remove hair and just leaves behind red, irritated skin. Everything it states it doesn’t do, is exactly what it does. It relies on the low confidence of those who suffer with PCOS... See more
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See what reviewers are saying
Brought as a present a one off order. shocked then to be notified of another delivery, to late to cancel payment from my bank now might have to cancel card so they won't take another payment as no one... See more
ZERO STARS. This is an absolute con. It doesn't remove ANYTHING, worse than any other cream I've tried and I've tried them all. They are preying on desperate women who think it'll be a miracle cure, d... See more
They target PCOS sufferers who are self conscious about facial hair. The claims that there is no unpleasant smell, that it removes hair, does not sting are false. I had never used a hair removal cream... See more
Company details
Written by the company
Boosting Confidence With Hair Removal Essentials ✨
Contact info
Unit A, 82 James Carter Road, IP28 7DE, Suffolk, United Kingdom
- support@aurlux.co
- aurlux.co
Breach of guidelines
Refused to cancel my subscription or refund the money they took
They did not cancel my subscription. They then charged me without my knowledge or permission and refused to refund it. Ridiculous customer service, stay away!
The product is not worth it.
October 29, 2025
Unprompted review
Reply from Aurlux
Hi RH,
We’re very sorry to hear about your experience — that’s absolutely not how we want our customers to feel. We always honor subscription cancellations and refunds when requests are received, so we sincerely apologize if there was any miscommunication or delay on our end.
Please contact us at support@aurlux.co with your order number so we can review what happened and make sure your subscription is fully cancelled and the charges are resolved. We’re committed to fixing this for you as quickly as possible.
Thank you for giving us the chance to make things right.
Kind regards,
The Aurlux Team
Signs you up for auto subscriptions I…
Signs you up for auto subscriptions I have 6boxes of this that does not work. Now message 4 times to request return address. Are they in China or Leeds who knows.
Just don’t waste your money
October 1, 2025
Unprompted review
Reply from Aurlux
Hi Tina,
We’re really sorry to hear about your experience — that’s definitely not the frustration we want for any of our customers.
To clarify, the subscription option is shown during checkout, but we completely understand how it can be missed, and we apologize for any confusion this caused. You should never have to message multiple times to get support, and we’re sorry if our response was delayed.
Please contact us at support@aurlux.co with your order number, and we’ll make sure your subscription is cancelled, your return request is handled properly, and that this is resolved as quickly as possible.
Thank you for bringing this to our attention.
Kind regards,
The Aurlux Team
Not impressed with the product and have…
Not impressed with the product and have received the worst customer service experience. I have requested multiple times to cancel my subscription and all 4 times have been denied and billed. This is a horrible company that scams ppl!
November 17, 2025
Unprompted review
Reply from Aurlux
Hi Kristi,
We’re very sorry to hear about your experience — this is certainly not the level of service we aim to provide.
You should always be able to cancel your subscription, and we sincerely apologize if this hasn’t been handled correctly. Please contact us directly at support@aurlux.co with your order number so we can immediately cancel your subscription, review any charges, and ensure this is resolved for you as quickly as possible.
We also apologize if the product did not meet your expectations — your feedback is important, and we take it seriously.
Kind regards,
The Aurlux Team
If I could give negative stars I would
If I could give negative stars I would. It doesn't work at all. I even left the hair removal cream on way longer than it was suggested to do so. I am 53 years old, and was so hoping once and for all to have one morning not having to shave my face. These scam companies sure know how to get into our heads with our insecurities.DO NOT by any means buy the Aurlux facial hair remover.
November 20, 2025
Unprompted review
Reply from Aurlux
Hi Stacey,
We’re really sorry to hear about your experience — that’s definitely not the frustration we want for any of our customers.
To clarify, the subscription option is shown during checkout, but we completely understand how it can be missed, and we apologize for any confusion this may have caused. You also should never have to message multiple times to get support, and we’re sorry if our response was delayed.
Please reach out to us at support@aurlux.co with your order number, and we’ll ensure your subscription is cancelled, your return request is processed properly, and everything is resolved as quickly as possible.
Thank you for bringing this to our attention.
Kind regards,
The Aurlux Team
Do not purchase Awful company
Thought I’d give it a go so press for one off purchase but was automatically signed up for subscription. When you try to cancel you can’t! It says they will send you an email to log on to your account but you never get the email. I emailed their support team and got email after email of drivel as to why I should stay. The last one wanted to know how they could help me! They just won’t cancel. Reported to the bank as they have my card details. Awful company
November 14, 2025
Unprompted review
Reply from Aurlux
Hi Shelley,
We’re really sorry to hear about your experience — this is absolutely not the way we want our customers to feel.
The subscription option is shown during checkout, but we completely understand how it can be missed, and we apologize for any confusion this caused. You should always be able to cancel easily, and we’re sorry if you didn’t receive the login email or felt pressured by our support messages — that’s not the experience we aim to provide.
Please contact us directly at support@aurlux.co with your order number so we can manually cancel your subscription and ensure no further charges occur. We’ll also review your case to understand what went wrong and prevent this from happening again.
Thank you for bringing this to our attention.
Kind regards,
The Aurlux Team
This is the worst hair removal product…
This is the worst hair removal product I have ever used. Not one hair came out and all it did was burn my skin and leave it red for days. The disappointing thing is that this company says that they are the answer for women with unwanted PCOS hair and that is so untrue. They give you hope that their product will solve the hair growth problem. Everything about this product is a lie. The soothing and softening gel does nothing, the hair removal cream smells exactly like Nair hair removal cream and doesn’t remove a single hair and the hydrating lotion just irritates the skin more. I am so disappointed that I trusted another scam company. Too many of them around these days. No contact in regards to the 60 day money back trial. I dare say that the money I have spent is long gone ☹️ DONT BUY THIS PRODUCT UNLESS YOU ARE HAPPY TO THROW YOUR MONEY AWAY!!!!
November 25, 2025
Unprompted review
Reply from Aurlux
Hi STLM,
We’re very sorry to hear about your experience — this is certainly not the level of service we aim to provide.
You should always be able to cancel your subscription, and we sincerely apologize if this hasn’t been handled correctly. Please contact us directly at support@aurlux.co with your order number so we can immediately cancel your subscription, review any charges, and ensure this is resolved for you as quickly as possible.
We also apologize if the product did not meet your expectations — your feedback is important, and we take it seriously.
Kind regards,
The Aurlux Team
What a load of 💩!!!
I got this on a buy one get one free deal, what a load of nonsense. I have PCOS and the plucking and waxing typically will last a couple days before hair comes back, I used this product for the first time and left it on for the recommended time, it barely removed anything, second time left it on for double the recommended time, again it removed barely anything, and whats worse the following morning there was stubble from what had been removed, the hair that was not so noticeable is now very visible. I would go as far as saying this actually made the hair growth darker and thicker. Do Not Waste Your Money.
November 26, 2025
Unprompted review
Reply from Aurlux
Hi Georgina,
We’re really sorry to hear about your experience — we completely understand how disappointing it is when a product doesn’t work as expected, especially when you had high hopes.
Our hair removal formula is designed to work gently and effectively, but we understand that results can vary depending on individual hair types and conditions. We sincerely apologize if it didn’t meet your expectations.
Please reach out to us at support@aurlux.co with your order number so we can discuss options for a refund or replacement. We want to make this right for you.
Kind regards,
The Aurlux Team
Absolute SCAM do not buy!!
Absolute SCAM! Miss sold the product that doesn’t work. Emailed to cancel my subscription and cancel the next order which they haven’t and refusing to. They keep emailing to say do I wish to still cancel even though I have emailed multiple times saying I want to cancel!
Do not buy!
November 27, 2025
Unprompted review
Reply from Aurlux
Hi Tapperred,
We’re very sorry to hear about your experience — this is certainly not the impression we want to leave for any of our customers.
You should always be able to cancel your subscription, and we sincerely apologize if this hasn’t been handled correctly. Please contact us directly at support@aurlux.co with your order number so we can immediately cancel your subscription, ensure no further charges are taken, and resolve this issue for you as quickly as possible.
Thank you for bringing this to our attention.
Kind regards,
The Aurlux Team
More like 0 stars 🤬
I wouldn't even bother with 1 star, I'd say more like a 0!!! I was so unimpressed with the products. I have used it twice now!!! It doesn’t remove any hair what’s so ever and wish I’d read the reviews before buying. Certainly won’t be buying anything ever again from Aurlux
November 24, 2025
Unprompted review
Reply from Aurlux
Hi Gemma,
We’re very sorry to hear that our product didn’t meet your expectations. We completely understand how frustrating it is to try something and not get the results you were hoping for.
Our hair removal formula is designed to work gently and effectively, but we know that results can vary depending on hair type and other factors. We’d like to help make this right — please reach out to us at support@aurlux.co with your order number to discuss options for a refund or replacement.
Thank you for sharing your feedback.
Kind regards,
The Aurlux Team
The reply from trust pilot wont make any difference. I have emailed them using the email provided. They still took money from my account. This compamy is scamming peop
This compamy is scamming people out of their money. They trick you into a subscription then continue to take money out out your bank account. You cant cancel it even when they say you can. Ive had money taken out of my bank account twice despite asking them not to. They dont reply to your emails either. Its a total SCAM. DONT GET TRICKED INTO THIS.
November 23, 2025
Unprompted review
Reply from Aurlux
Hi Anne,
We’re very sorry to hear about your experience — this is certainly not the impression we want to leave for any of our customers.
You should always be able to cancel your subscription, and we sincerely apologize if this hasn’t been handled correctly. Please contact us directly at support@aurlux.co with your order number so we can immediately cancel your subscription, ensure no further charges are taken, and resolve this issue for you as quickly as possible.
Thank you for bringing this to our attention.
Kind regards,
The Aurlux Team
DO NOT BUT THIS PRODUCT!
DO NOT BUT THIS PRODUCT!! false advertising saying that it’s for sensitive skin I left this product on my face for the recommended time and it left me burnt! My face was on fire and incredibly painful as soon as I removed the product!! They state that it has no smell but it absolutely does smell! Just like other hair removal brands! I have spent the week since using this product with red patches and sore burns on my face. I have emailed them twice about getting a refund and have not heard back at all! I will be reporting them to trading standards for their false advertising and lack of communication whilst trying to obtain a refund. Stay away from this so called brand! Disgusted isn’t the word.
November 18, 2025
Unprompted review
Reply from Aurlux
Hi Josie,
We’re very sorry to hear about your experience and the reaction you had — your safety and satisfaction are extremely important to us. This is certainly not the experience we want any customer to have.
Please reach out to us immediately at support@aurlux.co with your order number. We want to address your concerns, process a refund if appropriate, and provide any support needed regarding your reaction. We take feedback like this very seriously and will investigate to ensure this doesn’t happen again.
Thank you for bringing this to our attention.
Kind regards,
The Aurlux Team
If I could give less I would
If I could give less I would, they scam you into a subscription which they do not allow you to cancel!! Avoid
November 19, 2025
Unprompted review
Reply from Aurlux
Hi Kelly,
We’re very sorry to hear about your experience — this is certainly not the impression we want to leave for any of our customers.
The subscription option is displayed during checkout, but we understand how it can be missed. You should always be able to cancel easily, and we sincerely apologize if this wasn’t your experience.
Please contact us directly at support@aurlux.co with your order number. We will manually cancel your subscription and ensure no further charges are taken.
Kind regards,
The Aurlux Team
The product is a total lie
The product is a total lie. It doesn't work at all - not even a little bit. I was so hopeful it was the solution to my problems and I feel they've preyed on vulnerable people desperate for a product that works. But this is not it. Absolute rubbish.
November 19, 2025
Unprompted review
Reply from Aurlux
Hi Ti,
We’re very sorry to hear that our product didn’t meet your expectations. We completely understand how disappointing it is to try something with high hopes and not get the results you were looking for.
Please reach out to us at support@aurlux.co with your order number. We’d like to review your case and discuss options for a refund or replacement. Your feedback is important to us, and we take it seriously.
Kind regards,
The Aurlux Team
It says "money back guarantee" which to…
It says "money back guarantee" which to me says, if the product doesn't work, you get your money back. WRONG. It is not a money back guarantee, it is a RETURN POLICY. When I reached out regarding this they refused to help or make rectify the situation. Poor customer service as well. DO NOT SPEND YOUR MONEY ON THIS IT WILL BURN YOUR FACE
November 5, 2025
Unprompted review
Reply from Aurlux
Hi Morgan,
We’re very sorry to hear about your experience and the frustration this has caused. Our goal is for every customer to be satisfied, and we sincerely apologize if the distinction between our return policy and money-back guarantee was not clear.
Please reach out to us directly at support@aurlux.co with your order number. We want to review your case, address your concerns, and ensure any necessary support or refund is handled promptly. Your feedback is very important to us, and we’ll use it to improve our processes.
Kind regards,
The Aurlux Team
Stay away
I had no idea that this product was an automatic re-order. I contacted customer service who told me how to cancel it. You cannot cancel it. I have checked everywhere. I even tried to google and you tube how to cancel it, nothing. I have not used the product yet but from what I have read on here, I am not sure if I will. I will now have to contact my bank to stop any future payments.
November 17, 2025
Unprompted review
Reply from Aurlux
Hi Monica,
We’re very sorry to hear about your experience and understand your frustration. The subscription option is shown during checkout, but we completely understand how it can be missed. You should always be able to cancel without difficulty, and we sincerely apologize if this was not clear.
Please contact us directly at support@aurlux.co with your order number, and we will manually cancel your subscription and ensure no further charges are taken. We want to resolve this for you as quickly as possible.
Kind regards,
The Aurlux Team
The hair removal set doesn't work
The hair removal set doesn't work. I'm very disappointed to say the least after being so hopeful looking at the website and the videos.
November 16, 2025
Unprompted review
Reply from Aurlux
Hi,
We’re really sorry to hear that your hair removal set isn’t working as expected — that’s definitely not the experience we want for our customers. We understand how disappointing that must feel, especially after having high hopes.
Please reach out to us at support@aurlux.co with your order number so we can look into this right away. We’re happy to help troubleshoot the issue.
Thank you for giving us the chance to make this right.
Kind regards,
The Aurlux Team
It’s a scam
It’s a scam. It did not work and support is terrible for their money back guarantee.
November 1, 2025
Unprompted review
Reply from Aurlux
Hi Kierstynn,
We’re sorry to hear about your experience — we take feedback like this very seriously. Our products are not a scam, and we always honor our money-back guarantee when customers reach out to us directly.
It sounds like we may have missed something here, and we truly apologize if our support didn’t meet your expectations. Please contact us at support@aurlux.co with your order number so we can review your case and resolve this for you as quickly as possible. We’re committed to making this right.
Kind regards,
The Aurlux Team
Does not work and they do not give you…
Does not work and they do not give you a refund. They trick you into a subscription and make it almost impossible and confusing to cancel. DO NOY ORDER FROM THEM!!
November 14, 2025
Unprompted review
Reply from Aurlux
Hi Leanna,
We’re very sorry to hear about your experience — that’s not the impression we want to leave at all. We definitely do not intend to trick anyone into a subscription, and we always honor cancellations and refunds when customers contact us directly.
It sounds like there may have been some confusion during checkout, and we apologize if this caused any frustration. Please reach out to us at support@aurlux.co with your order number, and we’ll personally make sure your subscription is cancelled and your case is resolved as quickly as possible.
Thank you for giving us the chance to make things right.
Kind regards,
The Aurlux Team
the product is crap
the product is crap - I've had facial hair removing creams for absolutely years, and this is the worst!
November 7, 2025
Unprompted review
Reply from Aurlux
Hi Becky,
We’re very sorry to hear that our product didn’t meet your expectations. We understand how frustrating it is to try a new product and not get the results you were hoping for.
Please reach out to us at support@aurlux.co with your order number. We’d like to review your case and discuss options for a refund or replacement. Your feedback is important to us and will help us improve.
Kind regards,
The Aurlux Team
Wont return my emails for a refund
At the beginning of my problems with them. Was a week before I heard from them regarding shipping confirmation. Finally got it, gave it three days to acclimate and update and went to check the tracking. Found out was overseas. Had an experience with that before from another company I tried and not exactly happy about it. So it's been three weeks since I ordered and a week and a half later, after the shipping email, I was "updated" that they were moving shipping locations and I would need to wait another "couple of days" before they could process my order. So why was I emailed a confirmation? Right? Right! So I email a reply and nothing. Tonight I emailed again to cancel everything as nothing has been sent even now and i went to the website and it's suddenly "malicious" software my computer will not let me open. So I guess I am out the money for it AND i'm worried they'll try to take more money from me because it's a "subscription". Might have to go get a new bank card. Don't do it. They're not legit at ALL
October 29, 2025
Unprompted review
Reply from Aurlux
Hi Jaye,
We’re very sorry to hear about your experience — this is certainly not the level of service we aim to provide. We completely understand your frustration with the shipping delays and the difficulty in getting in touch.
Please contact us directly at support@aurlux.co with your order number. We will immediately cancel your subscription, ensure no further charges are taken, and review your case to resolve the issue as quickly as possible. Your safety and satisfaction are very important to us, and we want to make this right.
Thank you for bringing this to our attention.
Kind regards,
The Aurlux Team
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