It smells, doesn’t remove hair and just leaves behind red, irritated skin. Everything it states it doesn’t do, is exactly what it does. It relies on the low confidence of those who suffer with PCOS... See more
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See what reviewers are saying
Brought as a present a one off order. shocked then to be notified of another delivery, to late to cancel payment from my bank now might have to cancel card so they won't take another payment as no one... See more
ZERO STARS. This is an absolute con. It doesn't remove ANYTHING, worse than any other cream I've tried and I've tried them all. They are preying on desperate women who think it'll be a miracle cure, d... See more
They target PCOS sufferers who are self conscious about facial hair. The claims that there is no unpleasant smell, that it removes hair, does not sting are false. I had never used a hair removal cream... See more
Company details
Written by the company
Boosting Confidence With Hair Removal Essentials ✨
Contact info
Unit A, 82 James Carter Road, IP28 7DE, Suffolk, United Kingdom
- support@aurlux.co
- aurlux.co
Breach of guidelines
I was very disappointed
I was very disappointed. Women with hormone issues have course hair growth.
This product may work on baby fine hairs but definitely not on my course black hair.
I compare this product to Neet hair removal. Save your money gals
January 13, 2026
Unprompted review
Reply from Aurlux
Hi Nancy,
We’re very sorry to hear that our product didn’t meet your expectations. We understand how frustrating it can be to manage coarse hair, especially with hormonal changes, and we appreciate your honest feedback.
We continuously strive to improve our formulations and provide clear guidance on what our products are best suited for. Your input helps us ensure we set accurate expectations for all customers.
If there’s anything we can do to assist you further, please reach out to our support team at support@aurlux.co.
Kind regards,
The Aurlux Team
Aurlux is either fraudulent or the most incompetently run company on earth
This company is shady and the product doesn't work. I noticed in time that they were trying to sign me up for a subscription without me noticing and was able to cancel it, but that doesn't seem to be the case for most people and I'm already expecting recurrent charges based on others' experiences.
Customer service is non-existent. The website says they respond to emails in 24 hours and have a 60-day guarantee, but neither of those is true. There is no customer service number, only an email that no one ever checks, apparently. There's a special place in hell for companies like this that take advantage of vulnerable populations.
UPDATE: After 4 weeks of emails, I have received a partial refund (because my original purchase was a buy one, get one free, they only refunded half of the item I paid for. Just another shady business practice). Judging from other reviews, I was lucky to even get that much resolution.
December 26, 2025
Unprompted review
Reply from Aurlux
Hi DD,
We’re very sorry to hear about your experience and the frustration caused by both the subscription process and your product order. We understand how upsetting this must have been, and this is certainly not the experience we aim to provide.
We want to clarify that all customers are eligible for our 60-day guarantee, and we take complaints seriously. We’re glad that your refund has now been processed, and we sincerely apologize for any confusion regarding promotions or partial refunds.
Your feedback is extremely valuable, as it helps us improve our processes, communication, and service. If you have any remaining concerns or questions, please reach out directly to our support team at support@aurlux.co and we are here to assist.
Kind regards,
The Aurlux Team
I wish I could give this company a BIG…
I wish I could give this company a BIG FAT ZERO STAR!!
Don’t buy cause you can’t cancel subscription. I tried to cancel my subscription for the last few days and now they are wanting an email to log in to manage your subscription. I would do my email and they would never send me a link.
All I want is my subscription to be cancelled for good so I don’t get charged. They don’t even care about the costumers they only care about the money. SO DON’T BUY!!!
I WANT MY SUBSCRIPTION CANCELLED NOW!!!!
January 13, 2026
Unprompted review
Reply from Aurlux
Hi Shawndra,
We’re very sorry for the frustration and stress caused by the difficulties in canceling your subscription. This is certainly not the experience we aim to provide, and we sincerely apologize for any delays in communication.
Please rest assured that your subscription has now been fully canceled, and no further charges will occur. If you have any remaining concerns or questions, our support team is here to help and can be reached directly at support@aurlux.co.
We appreciate your feedback, as it helps us improve our subscription process and customer service.
Kind regards,
The Aurlux Team
I have tried multiple times to cancel…
I have tried multiple times to cancel upcoming subscription...no email link is ever sent... can't get a hold of anyone...now supposedly another shipment is coming and still can't get a hold of anyone...bad customer service
January 12, 2026
Unprompted review
Reply from Aurlux
Hi Rhonda,
We’re very sorry to hear about the frustration caused by the difficulties in canceling your subscription. This is certainly not the experience we aim to provide, and we sincerely apologize for the delays and lack of timely communication.
Please rest assured that your subscription has now been fully canceled, and no further charges or shipments will occur. If you have any remaining concerns, our support team is here to help and can be reached directly at support@aurlux.co.
Thank you for your feedback—it helps us improve our processes and customer service.
Kind regards,
The Aurlux Team
Unhappy customer!
I’ve been sending them emails for the past couple of months trying to cancel my subscription as this product didn’t work & I’m not happy with it at all. They answer some of my emails but won’t cancel it for me as the products keep being sent to me. I didn’t realize when I first ordered it that I was going to be locked in to a subscription that just keeps coming. I just want it canceled & it’s not happening!! I’m so frustrated & angry with this company.
November 17, 2025
Unprompted review
Reply from Aurlux
Hi Susie,
We’re very sorry to hear about your experience and completely understand your frustration. This is not the experience we want for our customers, and we truly apologize for any confusion or inconvenience caused.
We’d like to resolve this immediately. Please contact us directly at Support@aurlux.co with your subscription details, and we’ll ensure your subscription is canceled right away and any future charges are stopped. Your satisfaction is very important to us, and we want to make this right.
Thank you for your patience and for giving us the opportunity to address this.
Kind regards,
The Aurlux Team
Awful company
Awful company. Cannot cancel subscription that they automatically sign you up for! I have tried to cancel since 3rd december. They bombard you with junk emails but dont reply when you want to cancel. Cream doesn't work. DO NOT BUY
January 11, 2026
Unprompted review
Reply from Aurlux
Hi Miss Oliver,
We’re very sorry to hear about your experience and completely understand your frustration. This is not the experience we want for our customers, and we sincerely apologize for the inconvenience with your subscription and the cream.
Please contact us directly at Support@aurlux.co with your subscription details, and we will cancel your subscription immediately and review any recent charges for a refund if applicable. Your satisfaction is very important to us, and we want to make this right.
Thank you for bringing this to our attention.
Kind regards,
The Aurlux Team
Appalling
Appalling, it’s got to be a scam. You attempt to cancel and they don’t respond and they continually take money out of my account. It’s supposed to be a money back guarantee but it doesn’t exist. I’ve emailed a number of times but after the first response I have had no firther emails from this company. DO NOT USE THEM
January 11, 2026
Unprompted review
Reply from Aurlux
Hi Kelly,
We’re very sorry to hear about your experience and completely understand your frustration. This is not the experience we want for our customers, and we sincerely apologize for the inconvenience with your subscription and the communication delays.
Please contact us directly at Support@aurlux.co with your order and subscription details. We will cancel your subscription immediately and review any recent charges to ensure a refund if applicable. We truly want to make this right and restore your confidence in our company.
Thank you for bringing this to our attention.
Kind regards,
The Aurlux Team
Expensive, stinky, not worth your money
Expensive, smelly and does not do a great job. I bought for myself and sister to try. It works just like any other hair removal cream and smells as well. Results last a day or two as it does not get all of the hair it just melts the on top. I’ve used it three times now and it’s not good. I still have heaps of product because I got caught in an auto subscription. So I purchased four packet to give it a go and now have more being sent to me :( was hard to cancel as well.
January 11, 2026
Unprompted review
Reply from Aurlux
Hi Katie,
We’re very sorry to hear about your experience and completely understand your frustration. Your feedback is important to us, and we sincerely apologize for any inconvenience caused by the product or the subscription.
Please contact us directly at Support@aurlux.co with your order details, and we will assist you immediately with canceling your subscription and discuss a resolution regarding your purchase. We want to make this right and ensure you’re fully supported.
Kind regards,
The Aurlux Team
Worst company and customer service I…
Worst company and customer service I have ever dealt with. Have yet to even receive the first product I ordered over a month ago, cannot get any response from multiple emails sent wanting a refund, and just got charged for a second product when I’ve yet to receive the first product!!! Still no response from any customer service emails. No number available to call and speak with anyone. Don’t ever do business with this company
January 10, 2026
Unprompted review
Reply from Aurlux
Hi Erin,
We’re very sorry to hear about your experience and completely understand your frustration. This is not the experience we want for our customers, and we sincerely apologize for the delays and lack of communication.
Please contact us directly at Support@aurlux.co with your order details, and we will prioritize resolving this immediately—ensuring your orders and any necessary refunds are properly addressed. We want to make this right and restore your trust.
Kind regards,
The Aurlux Team
impossible to cancel
Editing to Add- I was finally offered a full refund based on this review if I would remove my negative feedback. I said no to leave this warning for others, but have still not received ability to cancel the subscription.
If you used a service like PayPal you can go in to your settings and remove their ability to charge you.
This product did not work. Their website does not give you a login, you have to request permission to log in. I have requested this at least 10 times by entering my email, with no response. However, I get their sales emails every single day.
I have emailed the service email at least 3 times with no response.
I have also messaged on Facebook, with no response.
It appears that Aurlux monitors these messages, so I would love to have a direct way to contact them to request a stop on my subscription.
January 6, 2026
Unprompted review
Reply from Aurlux
Hi Kim,
We’re very sorry to hear about the difficulties you’ve experienced and completely understand your frustration. This is not the experience we want for our customers, and we appreciate you bringing it to our attention.
Please contact us directly at Support@aurlux.co with your order details, and we will immediately assist you in stopping your subscription and addressing any other concerns. Your satisfaction is very important to us, and we want to make this right.
Kind regards,
The Aurlux Team
Terrible! Does not work and can’t get canceled
Hair removal cream did not work and caused severe skin issues for me. Tried multiple times to cancel the unwanted subscription but never received the email link. Also tried emailing many times since receiving and trying the first shipment requesting cancellation. Only received a few replies directing me to use the email link request to cancel and now no response at all. ???!!!
January 8, 2026
Unprompted review
Reply from Aurlux
Hi Millicent,
Thank you for your feedback. We sincerely apologize for the difficulties you experienced accessing your account and for the delay in our responses. Upon checking, we can confirm that your subscription has already been successfully canceled, and no further charges will be applied.
We truly appreciate your patience and your input, as it helps us improve our systems and customer experience. If you have any further questions, please don’t hesitate to contact us directly.
Kind regards,
The Aurlux Team
Satan’s Hair Cream
Got my shipment in today and used the product. I was only able to leave it on my face for 3 minutes before it started to feel like I was on fire. Now my face is irritated and is even bleeding in various spots. I also didn’t realize that I was signing up for a subscription and can’t cancel as the email link hasn’t been delivered after multiple requests.
January 5, 2026
Unprompted review
Reply from Aurlux
Hi Angie,
We’re very sorry to hear about your experience and the reaction you had to our product. Your safety is extremely important to us, and we strongly recommend discontinuing use immediately. If you are experiencing severe irritation or bleeding, please seek medical attention.
Regarding the subscription, we sincerely apologize for the difficulty you’ve had canceling. Please contact us directly at Support@aurlux.co with your order details, and we will ensure your subscription is canceled and any necessary refunds are processed promptly.
Your feedback is extremely valuable, and we will use it to review both our product instructions and subscription processes to prevent similar issues in the future.
Thank you for bringing this to our attention, and we hope you are able to find relief soon.
Kind regards,
The Aurlux Team
ZERO STARS
ZERO STARS!
The worst customer service I have ever received. Still going back and forth on email trying to get a refund. After telling them to cancel my subscription months ago and actively doing this myself on the website 3 times! I’m actually shocked with the level of incompetence of this company. I have emailed pictures of my return twice now without any acknowledgement of how to return this (ie orders I did not order and did not want as I had cancelled my subscription long before and made it clear the product itself is utterly garbage!).
The worst company I have ever dealt with. Total scam and the customer service team are an absolute joke! Avoid at all costs!
Being a hairy beast is worth never having to deal with these utter eejits!
January 5, 2026
Unprompted review
Reply from Aurlux
Hi KA,
We are very sorry to hear about your experience and sincerely apologize for the frustration this has caused. We understand how upsetting it is to feel ignored and to have difficulty canceling a subscription or returning items.
We take concerns about subscription cancellations and product returns seriously and want to make this right. Please contact us directly at Support@aurlux.co with your order details and the return information you have sent so we can review your case, process any appropriate refunds, and ensure your subscription is properly canceled.
Your feedback is invaluable and helps us improve both our products and customer service processes. We sincerely apologize for the inconvenience and stress this situation has caused.
Kind regards,
The Aurlux Team
AVOID - you’ll get automatically enrolled for a subscription that you can’t cancel
AVOID - if I could give 0 I would. Placed an order in October and got automatically signed up for a subscription. Which they then took money again two weeks later before I’d even tried the products, this is when I realised a subscription had been set up. Customer service completely ignored my request to cancel and asking for a refund, just sent emails containing ways to manage my subscription and to let them know how I wanted to proceed. Even telling them cancel and refund they kept repeating what they were able to offer (terrible customer service and shit products). They refused to cancel again and I got charged for a 3rd time, I ended up contacting my bank to put a block on them taking more. They still keep emailing me for payment and advising ways to manage my subscription again not listening to what I’m saying. Honestly please don’t waste your money with this company- I haven’t actually used the product due to not initially having the time but after reading reviews I won’t waste my time. Was charged 3 payments, received 1 lot of product and had nothing but stress trying to reach out to them. Please AVOID
In response to there reply, I have emailed multiple times to be met with the same excuses that you can give me discount on my subscription etc, each time I’ve said no and to cancel. Today you have emailed me for the 4th time to say you can’t take payment and will try again in 2 days - I replied to the first 2 emails again stating that I wanted to cancel and asked for a refund .. to be ignored again. This response is purely for show, they do not value their customers or take any complaints seriously.
October 28, 2025
Unprompted review
Reply from Aurlux
Hi Newbury,
We are very sorry to hear about your experience and sincerely apologize for the frustration and stress this situation has caused. We understand how upsetting it is to feel that your subscription and refund requests were not handled properly.
Please know that we take subscription concerns very seriously and aim to resolve them promptly. We would like the opportunity to review your case and ensure that any incorrect charges are refunded and your subscription is properly canceled.
If you are willing, please contact us directly at Support@aurlux.co with your order details so we can resolve this fully. Your feedback helps us improve our processes and prevent similar issues for future customers.
Thank you for bringing this to our attention, and we truly apologize for the inconvenience.
Kind regards,
The Aurlux Team
I cant give 0 stars but that is my…
I cant give 0 stars but that is my rating. Not only does the product not remove unwanted hair, it also burnt my skin.
I only wanted to test it out as all other products have failed to remove my pcos hair but they signed me up to an auto refill and when I wanted to cancel they took me in a 360 loop. I finally have cancelled my prescription but I know how 3 unopened boxes of crap which I didn't even want.
January 4, 2026
Unprompted review
Reply from Aurlux
Hi Katherine,
We are very sorry to hear about your experience and sincerely apologize for the frustration and discomfort this has caused. Your safety and satisfaction are extremely important to us, and we regret that our product caused irritation. If you are experiencing any lingering effects, we recommend seeking medical attention immediately.
We also sincerely apologize for the difficulties you encountered with your subscription. We take these concerns seriously and strive to make cancellations and refunds as clear and easy as possible.
If you are willing, please contact us directly at Support@aurlux.co with your order details so we can review your case and discuss any further resolution, including returns or refunds.
Your feedback is invaluable and will help us improve both our products and customer service.
Kind regards,
The Aurlux Team
Absolutely worst customer service ever
Absolutely worst customer service ever. I’ve been trying to cancel my subscription; which I didn’t agree to and keep getting charged. Cancelling has been frustrating with emails going around in circles.
Do not buy this product.
January 2, 2026
Unprompted review
Reply from Aurlux
Hi Jessica,
We are very sorry to hear about your experience and sincerely apologize for the frustration this has caused. We understand how upsetting it is to feel that your subscription and cancellation requests were not handled properly.
Please know that we take subscription concerns very seriously. We would like the opportunity to review your case, ensure your subscription is properly canceled, and process any necessary refunds.
If you are willing, please contact us directly at Support@aurlux.co with your order details so we can resolve this promptly.
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience.
Kind regards,
The Aurlux Team
They continued to charge me after I canceled!
Not only does the product not work but I emailed to cancel and they disregarded and sent product anyway then tried to say I was responsible for sending it back or I can keep for 50% return. This happened 3 months in a row where they kept charging me. Thankfully, my Amex card reversed the charges. The company had the audacity to ignore my emails but when they were contacted by Amex they emailed me saying they’ve never received a cancel request! I provided screenshots of everything proving they were not authorized to charge me and they, again, said I could pay for return shipping or keep the product for a 50% refund. Complete scam. Do not give them a dime!
December 30, 2025
Unprompted review
Reply from Aurlux
Hi Lisa,
We are very sorry to hear about your experience and sincerely apologize for the frustration and inconvenience this has caused. We understand how upsetting it is to feel that your cancellation requests were not properly acknowledged and that you were charged incorrectly.
Please know that we take subscription and billing issues very seriously. We strive to resolve these situations promptly and fairly, and we regret that we did not meet your expectations in this case.
We would like the opportunity to review your account and ensure any charges are properly addressed. If you are willing, please contact us directly at Support@aurlux.co with your order details so we can make this right.
Your feedback helps us improve our processes to prevent similar issues in the future. We sincerely apologize for the inconvenience and stress caused.
Kind regards,
The Aurlux Team
Please take the above as ZERO stars
Please take the above as ZERO stars!
I didn't even realise I was signing up to a subscription until more items came through. Since then I have been trying to cancel. I've sent email after email stating that I wish to cancel subscription. Each time, when I eventually get a response, they email back with a question for example; asking the reason I wish to cancel, then offering to pause the subscription, then offering discount... while all the while the subscription continues and they continue to take money out of my account! The is no phone number to ring and none of the cancel subscription links work.
I am contacting my bank and reporting the company to trading standards!
January 2, 2026
Unprompted review
Reply from Aurlux
Hi Susie,
We are very sorry to hear about your experience and sincerely apologize for the frustration and stress this situation has caused. We completely understand how upsetting it is to feel that your subscription and cancellation requests were not handled properly.
Please know that we take subscription concerns very seriously and aim to resolve them promptly. We would like the opportunity to review your account, ensure your subscription is canceled, and address any incorrect charges.
If you are willing, please contact us directly at Support@aurlux.co with your order details so we can resolve this immediately.
Your feedback is invaluable and will help us improve our processes to prevent similar issues for future customers.
Kind regards,
The Aurlux Team
I would give this 0
I would give this 0 . Do not buy anything from this company . Absolute scam and preying on vulnerable women . They unknowingly subscribe you to a monthly subscription which is very very hard to cancel . They also will not refund you your money under the money back guarantee . I have burns and red raw skin without the product ever removing a single hair . The product is not as described and the customer service is shocking . You will get ignored when you ask for a refund . Please do not get your hopes up with this product . Please do not buy . They should be ashamed of themselves
Oh and I have contacted your support team for a refund but I have been ignored on several occasions and have had to block you from taking any payments from my bank as you are not to be trusted unfortunately
December 17, 2025
Unprompted review
Reply from Aurlux
Hi Megan,
We’re very sorry to hear about your experience and completely understand your frustration. Your safety and satisfaction are extremely important to us, and it’s concerning to hear that the product caused irritation and burns. This is certainly not the experience we want for our customers.
Please contact us directly at Support@aurlux.co with your order details so we can immediately assist you with a refund, address your subscription concerns, and ensure you are fully supported. Your feedback is very important to us, and we appreciate the opportunity to make this right.
Kind regards,
The Aurlux Team
After my order I saw they signed me up…
Update: After multiple emails to Aurlux about them failing to cancel my subscription when I sent an email on Dec 9th 2025(and they responded so they did receive it) Then them sending out a second order and charging me again on Dec 29th for a second order I did not want or order. They claimed I did not cancel in time. So I left this review. They contacted me this morning 1/9/26 asking me if they refunded my order (again the order i never asked for or wanted) if I would delete my review. Absolutely Not. I tried multiple times to get them to make this right before i left a review. Buyer beware, they only care if you leave a bad review. Otherwise they make no attempt to correct their mistakes!
Original review below
After my order I saw they signed me up for auto refill. I immediately contacted the company to cancel the subscription. I was told it was canceled. I woke this morning to an invoice that they were sending out another shipment after I canceled it WEEKS ago. I've had to cancel my debit card so that they could not keep charging me. Also the product does not work as advertised. So I got an inferior product and bad customer service. This company is a scam. Don't waste your time or money.
December 29, 2025
Unprompted review
Reply from Aurlux
Hi Amy,
We’re very sorry to hear about your experience and understand your concerns. Please rest assured that the product you received is authentic and matches the description on our website. Packaging and labeling can sometimes differ depending on the batch or country of origin, and slight variations in appearance or scent do not affect the quality or safety of the product.
If you would like further assistance or have any questions about your order, please contact us directly. We’re here to help and ensure you’re satisfied with your purchase.
Kind regards,
The Aurlux Team
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