Aurora World Reviews 274

I purchased 2 boneless couches 1 gray for my son house and 1 white for my house and they were supposed to be delivered 3 to 5 days it’s going on 2 months now and I tried the tracking number and that’s not working neither I asked for a refund and no response then they send me a email saying my son email was invalid but no couches yet and I purchased them in January 16 2026 and was supposed to be delivered January 19 2026 and I still haven’t received them yet so what would be the problem other than this is a scam

I ordered within their timeframe of “guaranteed delivery before Christmas”. I placed the order on December 11 (all orders placed on or before this date guaranteed
Christmas delivery). By December 23 the package still hadn’t left California (I am in Florida). On top of not leaving their warehouse until late, they mailed snail mail USPS! We got them well after Christmas and one (chicken Spudster) was FILTHY and yellowed. The Grinch Spudster was horribly matted. So I contacted customer service twice (once before Christmas and once after receiving the items). ZERO response. Quality was shoddy and so was customer service. Never again will I buy anything Aurora, nor would I recommend it to anyone else.

Really quick delivery and great selection of soft toys! My girls will be delighted when they see all the Palm Pals I’ve found.

Beautiful quality. Kids loved them.

Just bought the baby wrap over romper with teddy on the front , when it arrived it has the size and how to wash label on the outside, when I contacted them they said they do this so it doesn't irritate baby ???? Anyone else had this

Okei. The shipping was long. I had to pay extra for toll and the moomin toy was better looking from photo than in real life.

Lovely soft fabric teddy safely packed and delivered promptly xxxxx

I ordered a Flopsies Lily cat toy on 20th January 2025. It arrived promptly and was beautiful except that the nap of the fur was in the wrong direction so you had to stroke it from tail to head! I emailed Aurora to explain this and they were extremely helpful and sent a replacement straight away. The new cat is so lovely; it has a great expression, realistic eyes and ears and my granddaughter is absolutely thrilled with it. Thank you so much!

this company makes such good quality plushies that aren't just cheaply made. I'd be happy to buy from aurora any time.

I love the cavaliers they're so cute a real hit with me can't wait for the tri and black and tan to come out I'd like to buy the set theyre so cute and a real touchy sneezy fun palm palm n beanie. I've taken mine on many adventures with Bella my cavalier and feel they're a fun gift for any child or even someone whose perhaps lost a cavalier king charles spaniel

Everything is lovely and the thoughtfulness of the free gifts is lovely x

Great customer care ! Always rely fast the design of the plush toy is adorable and high quality. Definitely come back and 100% recommended.

The product arrived swiftly and was of excellent quality. The free gift was also much appreciated.

Much quicker than expected and best price on line.

First time I’ve bought from the shop. Got my daughter a teddy, very impressed with product, quality and price. Most importantly my daughter loved it. I will definitely shop again

Great selection, fast delivery, high quality.

Not really good.I got a palm pal and looked to see if there was more,when I tipped pal palms only 10 came up and I wasn't impressed by this.😒🙄😒😔😭

Fast delivery, ‘teddy perks’ which give you frequent discounts and they throw in a free plush with every order! Can’t fault them!

Is was very nice and I got a free thing in parcel that’s wasn’t in the order

Excellent product, well made.
Fast delivery- very pleased