AusclimateReviews 

They do not stock spare parts, they will not order them in, they do not care once warranty expired. They import dehumidifier directly.
My $700 dehumidifier unit is useless because I cannot replace a $20 fan. No local service agents

Terrible after sales support service. I have an issue connecting my product to WiFi and no one will make contact me. Useless emails back from Ausclimate asking me to send them videos of what I am doing even though I have explained, sent photos and asked for a call. They have no interest in helping you to solve your support concerns.

I've had to contact Ausclimate twice for support and they went above and beyond each time.
First time: I had some issues with the courier. Ausclimate sorted the issue and communicated well to me throughout.
Second time: I needed new filters for my (old) machine. They no longer keep them in store, but they scrounged up a box from the warehouse for me and sent it free of charge. Absolutely amazing.
I'm very happy with the products and service from Ausclimate and I would never shop anywhere else for air filters anymore.

I was a purchaser for many years. I have unfortunately two subscriptions however company refuse to cancel. I no longer have units hence filters no longer required.
Poor customer service. Cannot even speak with a representative. Email only.
Phone rings out.

Once the warranty runs out Ausclimate does not support their products. Buyers beware. Ausclimate has no means or intention to repair. No parts just more landfill.

Poor service and no resolutions to issues, just useless support emails that don't solve our problems. We were charged for filters through their subscription and they had issues on their system so weeks went by without any notification or resolutions until we chased them up.

I would prefer to spend more an buy filters through amazon or officeworks than deal with them again.

Five days later still waiting on my order for replacement filters to be shipped. Now I realise that this company does not care about customer service. Beaware that if they are this slow at sending your filters. They probably won't be around for long. No emails just one download shop app. I do not need another app to fricken track my orders!

I don’t recommend buying from Ausclimate due to their poor customer service. I placed an order, and just two hours later they launched a 10% sitewide promotion. I emailed right away asking to cancel my order so I could repurchase at the discounted price. They ignored my email for several days and only replied after the order had shipped, saying “sorry, it’s already been processed.” They made no effort to reimburse the price difference and told me I could return it instead. I didn’t want to return it — I just wanted to order with the discount. Really disappointing experience. I won’t be buying from them again. Not surprised to see a 2.6 star rating.

They weren't able to deliver to my desired location.
They ignored communication from StarTrack asking for an alterative delivery address.
They did nothing with the consignment for 2 weeks.
They lied about the consignments location after I reached out to them personally.
They still required 5-10 business days to process a refund - during this negotiation period they were also dishonest about the location of the consignment, and gave me false information to wait for it to arrive back at their warehouse before they could process the refund.

I ordered to heaters from this company. The shipping option I chose was "delivered in 2-8 days". I had to email the company multiple times and end up hunting down their phone number to call them, before they finally dispatched my order 7 days after payment was made. It then took another 7 days to arrive, and when it did, only one unit turned up. I called them, and the customer service rep confirmed that only one was shipped. I asked for a refund, which they said they would process, but with how dysfunctional this company is I doubt I'll see that money again.

***DONT BUY FROM THIS COMPANY IN GENERAL**

I didnt think it was possible but Ausclimate hit the jerk trifecta. 1. The most horrific, rude, disrespectful customer service. 2. The most insanely inept, low functioning humans. 3. Selling underperforming air purifiers while claiming they sell the best on the market.

30 Dec: placed order for 3x WINIX ZERO+ 360 5-Stage Smart Air Purifier with PET Filter ($1350). Email and say I'll pay anything for express courier as I need them urgently for my health. Scott Chapman says it will arrive in 3 days.

7 Jan: day its meant to arrive. Instead get msg from Aus post saying its only just being packaged, hasn't even been sent yet! This company has no contact number so I had to email. It takes two days for them to reply to me, I can only assume its because the entire operation is a sheltered workshop. Luckily it gives me time to check its ranking on CHOICE and to my astonishment it absolute crap compared to even crappy brands likes Phillips and Breville. Despite their website stating that they offer "the most effective products for air purification." I ask for refund based on this.

9 Jan: Two days later I finally get a reply. No apology, no acknowledgement of how they have made incredibly misleading and false statements on their website. Just, " return it via courier once it arrives for a refund."

10 Jan: It arrives, courier returns it. I email ausclimate to let them know and to organise refund upon receiving. No reply.

22 Jan: 12 days later, still no reply, still no refund. I email AGAIN. No reply.

29 Jan: It has been over three weeks since I returned the items, still no bother of reply. No refund. Have to go to Fair Trading now just to get my $1300.

So, these guys "specialise" in only products that cool, heat, dehumidify or purify air. They only deal in air. Thats it, nothing else. So, you'd expect they'd be knowledgeable and selling the best products in this field? Especially when they claim that on their website for air purifiers. NOPE. Here is the email I sent them pointing out how atrociously UNDERPERFORMING their WINIX air purifier was based on research I had done and how they were deliberately misleading customers:

"I have just checked the CHOICE website as a paid subscriber and looked at the complete independent testing that was performed on the brand and model of air purifier I have purchased and am concerned at the results. I had read on your website that "Ausclimate's range offers the most effective and economical solution for moisture control and clean air in Australian and New Zealand homes". And that Winix is "the most complete air purifier on the market" and that the model that I purchased was "our most powerful smart air purifier". But of the testing done on this model it only purified 40% of VOCs and 68% of dust and 67% of smoke. Which is confusing and misleading when you state that this product "purifies 99.99% of indoor air quality". In fact, brands that don't even design and manufacture products exclusively for air purification scored higher, including Phillips, Breville and Electrolux.

More confusing is that your website states that the item "ensures that you breathe clean air whilst using the air purifier." However, with it only being able to remove 40% of VOC's including harmful formaldehyde, that is just not the case.

Lastly, you state that the model that I purchased was "our most powerful smart air purifier" yet, in the testing by CHOICE the Winix Zero+ Pro 5 stage scored higher than the more expensive ($200 more) model that I purchased.

I feel misled by your advertising of this product and the quality of your products in general. Your website states that you offer the most effective products for air purification but as shown this is just not the case. I would like to organise a return and refund of the three purifiers I purchase.

***DONT BUY FROM THIS COMPANY**